[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.00,0:00:04.33,Default,,0000,0000,0000,,[percussion music plays]
Dialogue: 0,0:00:04.33,0:00:06.31,Default,,0000,0000,0000,,Welcome\Nto Carnegie Mellon Online.
Dialogue: 0,0:00:06.31,0:00:09.38,Default,,0000,0000,0000,,For more multimedia\Nfrom Carnegie Mellon University,
Dialogue: 0,0:00:09.38,0:00:14.35,Default,,0000,0000,0000,,visit www.cmu.edu/multimedia
Dialogue: 0,0:00:17.87,0:00:20.92,Default,,0000,0000,0000,,[audience applauds]
Dialogue: 0,0:00:20.92,0:00:22.26,Default,,0000,0000,0000,,Thank you,\Nthat’s very kind,
Dialogue: 0,0:00:22.26,0:00:25.05,Default,,0000,0000,0000,,but never tip the waiter\Nbefore the meal arrives.
Dialogue: 0,0:00:25.05,0:00:26.77,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:00:28.14,0:00:29.24,Default,,0000,0000,0000,,Thank you,\NGabe and Jim,
Dialogue: 0,0:00:29.24,0:00:33.13,Default,,0000,0000,0000,,I couldn’t imagine being more grateful\Nfor an introduction.
Dialogue: 0,0:00:33.13,0:00:36.38,Default,,0000,0000,0000,,These are two people\Nthat I have known a long, long time.
Dialogue: 0,0:00:36.38,0:00:38.09,Default,,0000,0000,0000,,I taught here\Nat University of Virginia.
Dialogue: 0,0:00:38.09,0:00:39.09,Default,,0000,0000,0000,,I love this school.
Dialogue: 0,0:00:39.09,0:00:41.19,Default,,0000,0000,0000,,It’s just an incredible place filled
Dialogue: 0,0:00:41.19,0:00:44.36,Default,,0000,0000,0000,,with tradition and history\Nand respect,
Dialogue: 0,0:00:44.36,0:00:46.38,Default,,0000,0000,0000,,the kind of qualities\Nthat I really admire,
Dialogue: 0,0:00:46.38,0:00:48.86,Default,,0000,0000,0000,,that I want to see preserved\Nin American society.
Dialogue: 0,0:00:48.86,0:00:50.57,Default,,0000,0000,0000,,And this is one of the places\N
Dialogue: 0,0:00:50.57,0:00:53.02,Default,,0000,0000,0000,,that I just love\Nfor preserving that.
Dialogue: 0,0:00:53.02,0:00:56.08,Default,,0000,0000,0000,,I think the honor code alone\Nat the University of Virginia
Dialogue: 0,0:00:56.08,0:00:58.56,Default,,0000,0000,0000,,just is something\Nthat every university administrator
Dialogue: 0,0:00:58.56,0:01:00.58,Default,,0000,0000,0000,,should study and look at,\Nand say, you know,
Dialogue: 0,0:01:00.58,0:01:02.16,Default,,0000,0000,0000,,"Why can’t we do that, too?”
Dialogue: 0,0:01:02.16,0:01:05.06,Default,,0000,0000,0000,,So I think there are a lot\Nof things about this place to love.
Dialogue: 0,0:01:06.48,0:01:09.87,Default,,0000,0000,0000,,I’m going to talk today\Non the topic of time management.
Dialogue: 0,0:01:09.87,0:01:12.15,Default,,0000,0000,0000,,The circumstances are,\Nas you probably know,
Dialogue: 0,0:01:12.15,0:01:14.21,Default,,0000,0000,0000,,a little bit unusual.
Dialogue: 0,0:01:14.21,0:01:17.20,Default,,0000,0000,0000,,I think at this point I’m an authority\Nto talk about what to do
Dialogue: 0,0:01:17.20,0:01:18.92,Default,,0000,0000,0000,,with limited time.
Dialogue: 0,0:01:18.92,0:01:20.02,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:01:20.02,0:01:22.59,Default,,0000,0000,0000,,My battle\Nwith pancreatic cancer started
Dialogue: 0,0:01:22.59,0:01:24.35,Default,,0000,0000,0000,,about a year and a half ago;
Dialogue: 0,0:01:24.35,0:01:26.18,Default,,0000,0000,0000,,fought,\Ndid all the right things,
Dialogue: 0,0:01:26.18,0:01:28.00,Default,,0000,0000,0000,,but it’s, you know,\Nas my oncologist said,
Dialogue: 0,0:01:28.00,0:01:31.11,Default,,0000,0000,0000,,if you could pick off a list,\Nthat’s not the one you’d want to pick.
Dialogue: 0,0:01:31.11,0:01:33.76,Default,,0000,0000,0000,,So, on August 15th,
Dialogue: 0,0:01:33.76,0:01:34.87,Default,,0000,0000,0000,,these were my CAT scans.
Dialogue: 0,0:01:34.87,0:01:36.80,Default,,0000,0000,0000,,You can see if you scroll\Nthrough all of them,
Dialogue: 0,0:01:36.80,0:01:39.00,Default,,0000,0000,0000,,there about a dozen tumors\Nin my liver.
Dialogue: 0,0:01:39.00,0:01:42.58,Default,,0000,0000,0000,,And, the doctors\Nat that time said,
Dialogue: 0,0:01:42.58,0:01:44.16,Default,,0000,0000,0000,,“You are likely\Nto have three to—”
Dialogue: 0,0:01:44.16,0:01:45.33,Default,,0000,0000,0000,,I love the way they say it,
Dialogue: 0,0:01:45.33,0:01:48.79,Default,,0000,0000,0000,,“You have three to six months\Nof good health left.”
Dialogue: 0,0:01:48.79,0:01:50.74,Default,,0000,0000,0000,,Right?\NOptimism and positive phrasing.
Dialogue: 0,0:01:50.74,0:01:52.12,Default,,0000,0000,0000,,It’s like when you’re\Nat Disney,
Dialogue: 0,0:01:52.12,0:01:53.50,Default,,0000,0000,0000,,“What time\Ndoes the park close?”
Dialogue: 0,0:01:53.50,0:01:55.21,Default,,0000,0000,0000,,“The park is open until 8.”
Dialogue: 0,0:01:55.21,0:01:56.44,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:01:56.44,0:01:58.96,Default,,0000,0000,0000,,So I have three to six months\Nof good health.
Dialogue: 0,0:01:58.96,0:02:01.10,Default,,0000,0000,0000,,Well, let’s do the math.
Dialogue: 0,0:02:01.10,0:02:04.23,Default,,0000,0000,0000,,Today is 3 months\Nand 12 days.
Dialogue: 0,0:02:04.23,0:02:06.18,Default,,0000,0000,0000,,So what I had on my Day-Timer\Nfor today
Dialogue: 0,0:02:06.18,0:02:09.62,Default,,0000,0000,0000,,was not necessarily being\Nat the University of Virginia.
Dialogue: 0,0:02:09.62,0:02:12.86,Default,,0000,0000,0000,,I’m pleased to say that we do treat\Nwith palliative chemo.
Dialogue: 0,0:02:12.86,0:02:14.78,Default,,0000,0000,0000,,They’re going to buy me a little bit\Nof time,
Dialogue: 0,0:02:14.78,0:02:17.85,Default,,0000,0000,0000,,on the order of a few months,\Nif it continues to work.
Dialogue: 0,0:02:17.85,0:02:20.90,Default,,0000,0000,0000,,I am still\Nin perfectly good health.
Dialogue: 0,0:02:20.90,0:02:22.81,Default,,0000,0000,0000,,With Gabe here,\NI’m not going to do push-ups,
Dialogue: 0,0:02:22.81,0:02:24.65,Default,,0000,0000,0000,,because\NI’m not going to be shown-up.
Dialogue: 0,0:02:24.65,0:02:25.65,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:02:25.65,0:02:28.18,Default,,0000,0000,0000,,Gabe is really in good shape.
Dialogue: 0,0:02:28.18,0:02:31.07,Default,,0000,0000,0000,,But I continue to be\Nin relatively good health.
Dialogue: 0,0:02:31.07,0:02:32.60,Default,,0000,0000,0000,,I had chemotherapy yesterday.
Dialogue: 0,0:02:32.60,0:02:34.27,Default,,0000,0000,0000,,You should all try it,\Nit’s great.
Dialogue: 0,0:02:34.27,0:02:36.10,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:02:36.10,0:02:37.95,Default,,0000,0000,0000,,But it does sort of\Nbeg the question:
Dialogue: 0,0:02:37.95,0:02:40.75,Default,,0000,0000,0000,,I have finite time,\Nsome people have said, you know,
Dialogue: 0,0:02:40.75,0:02:42.27,Default,,0000,0000,0000,,"Why are you going\Nand giving a talk?”
Dialogue: 0,0:02:42.27,0:02:44.36,Default,,0000,0000,0000,,There are lots of reasons\Nfor coming here to talk.
Dialogue: 0,0:02:44.36,0:02:47.75,Default,,0000,0000,0000,,One of them is that...
Dialogue: 0,0:02:47.75,0:02:49.88,Default,,0000,0000,0000,,I said I would...right?
Dialogue: 0,0:02:49.88,0:02:51.33,Default,,0000,0000,0000,,That’s a pretty simple reason.
Dialogue: 0,0:02:51.33,0:02:52.81,Default,,0000,0000,0000,,And I’m physically able to.
Dialogue: 0,0:02:52.81,0:02:55.50,Default,,0000,0000,0000,,Another one is that\Ngoing to the University of Virginia
Dialogue: 0,0:02:55.50,0:02:57.21,Default,,0000,0000,0000,,is not like going\Nto some foreign place.
Dialogue: 0,0:02:57.21,0:02:59.30,Default,,0000,0000,0000,,“Aren’t you spending\Nall your time with family?”
Dialogue: 0,0:02:59.30,0:03:00.94,Default,,0000,0000,0000,,And by coming back here\Nfor a day,
Dialogue: 0,0:03:00.94,0:03:02.53,Default,,0000,0000,0000,,I am spending my time\Nwith family,
Dialogue: 0,0:03:02.53,0:03:04.51,Default,,0000,0000,0000,,both metaphorically\Nand literally,
Dialogue: 0,0:03:04.51,0:03:05.68,Default,,0000,0000,0000,,because it turns out that--
Dialogue: 0,0:03:05.68,0:03:07.37,Default,,0000,0000,0000,,many of you\Nmay have seen this picture
Dialogue: 0,0:03:07.37,0:03:09.40,Default,,0000,0000,0000,,from the talk that I gave.
Dialogue: 0,0:03:09.40,0:03:11.91,Default,,0000,0000,0000,,These are my niece and nephew,\NChris and Laura.
Dialogue: 0,0:03:11.91,0:03:16.12,Default,,0000,0000,0000,,And my niece, Laura,\Nis actually a senior,
Dialogue: 0,0:03:16.12,0:03:20.03,Default,,0000,0000,0000,,oh, a fourth year here\Nat Mr. Jefferson’s university.
Dialogue: 0,0:03:20.03,0:03:21.28,Default,,0000,0000,0000,,So, Laura, could you stand up
Dialogue: 0,0:03:21.28,0:03:23.09,Default,,0000,0000,0000,,so they see\Nyou’ve gotten taller.
Dialogue: 0,0:03:23.09,0:03:24.21,Default,,0000,0000,0000,,There we are.
Dialogue: 0,0:03:24.21,0:03:26.08,Default,,0000,0000,0000,,[audience applauds]
Dialogue: 0,0:03:29.27,0:03:33.64,Default,,0000,0000,0000,,And I couldn’t be happier\Nto have her here at this university.
Dialogue: 0,0:03:33.64,0:03:36.20,Default,,0000,0000,0000,,And the other person—\Nso that’s Laura,
Dialogue: 0,0:03:36.20,0:03:39.35,Default,,0000,0000,0000,,the other person\Nin this picture is Chris.
Dialogue: 0,0:03:39.35,0:03:40.79,Default,,0000,0000,0000,,And Chris,\Nif you could stand up
Dialogue: 0,0:03:40.79,0:03:42.88,Default,,0000,0000,0000,,so they see
\Nthat you’ve gotten much taller.
Dialogue: 0,0:03:42.88,0:03:44.63,Default,,0000,0000,0000,,[audience applauds]
Dialogue: 0,0:03:47.91,0:03:50.66,Default,,0000,0000,0000,,And they have grown\Nin so many ways,
Dialogue: 0,0:03:50.66,0:03:51.59,Default,,0000,0000,0000,,not just in height.
Dialogue: 0,0:03:51.59,0:03:54.50,Default,,0000,0000,0000,,And it’s been wonderful to see that,\Nand be an uncle to them.
Dialogue: 0,0:03:54.50,0:03:56.68,Default,,0000,0000,0000,,Is there anybody here\Non the faculty
Dialogue: 0,0:03:56.68,0:03:58.79,Default,,0000,0000,0000,,or PhD students
\Nof the history department?
Dialogue: 0,0:03:58.79,0:04:00.98,Default,,0000,0000,0000,,Do we have any history people here\Nat all?
Dialogue: 0,0:04:00.98,0:04:02.60,Default,,0000,0000,0000,,Okay, anybody here is\Nfrom history,
Dialogue: 0,0:04:02.60,0:04:05.05,Default,,0000,0000,0000,,find Chris right\Nafter the talk...
Dialogue: 0,0:04:05.05,0:04:07.09,Default,,0000,0000,0000,,because he’s currently\Nin his sophomore year
Dialogue: 0,0:04:07.09,0:04:08.21,Default,,0000,0000,0000,,at William and Mary,
Dialogue: 0,0:04:08.21,0:04:10.92,Default,,0000,0000,0000,,and he’s interested in going\Ninto a PhD program in history
Dialogue: 0,0:04:10.92,0:04:11.85,Default,,0000,0000,0000,,down the road.
Dialogue: 0,0:04:11.85,0:04:14.70,Default,,0000,0000,0000,,And, there aren’t many better\NPhD programs in history
Dialogue: 0,0:04:14.70,0:04:15.76,Default,,0000,0000,0000,,than this one.
Dialogue: 0,0:04:15.76,0:04:19.61,Default,,0000,0000,0000,,So...so I’m pimping\Nfor my nephew here, all right.
Dialogue: 0,0:04:19.61,0:04:22.00,Default,,0000,0000,0000,,Let’s be clear, all right.
Dialogue: 0,0:04:22.00,0:04:24.39,Default,,0000,0000,0000,,[audience laughs and applauds]
Dialogue: 0,0:04:24.39,0:04:26.78,Default,,0000,0000,0000,,So, what are we going to talk\Nabout today?
Dialogue: 0,0:04:26.78,0:04:28.65,Default,,0000,0000,0000,,We’re going to talk about,\Nyou know—
Dialogue: 0,0:04:28.65,0:04:31.55,Default,,0000,0000,0000,,this is not like the lecture\Nyou may have seen me give before.
Dialogue: 0,0:04:31.55,0:04:33.36,Default,,0000,0000,0000,,This is a very pragmatic lecture.
Dialogue: 0,0:04:33.36,0:04:35.35,Default,,0000,0000,0000,,And one of the reasons\NI agreed to come back
Dialogue: 0,0:04:35.35,0:04:37.78,Default,,0000,0000,0000,,and give this is\Nbecause Gabe had told me that--
Dialogue: 0,0:04:37.78,0:04:39.39,Default,,0000,0000,0000,,and many other faculty members\Ntold me,
Dialogue: 0,0:04:39.39,0:04:42.19,Default,,0000,0000,0000,,that they had gotten\Nso much tangible value
Dialogue: 0,0:04:42.19,0:04:43.93,Default,,0000,0000,0000,,about how to get more done.
Dialogue: 0,0:04:43.93,0:04:45.44,Default,,0000,0000,0000,,And I truly do believe\Nthat time
Dialogue: 0,0:04:45.44,0:04:47.11,Default,,0000,0000,0000,,is the only commodity\Nthat matters.
Dialogue: 0,0:04:47.11,0:04:49.09,Default,,0000,0000,0000,,So this is a very pragmatic talk.
Dialogue: 0,0:04:49.09,0:04:52.22,Default,,0000,0000,0000,,And it is inspirational\Nin the sense that it will inspire you
Dialogue: 0,0:04:52.22,0:04:54.64,Default,,0000,0000,0000,,by giving you some concrete things\Nyou might do
Dialogue: 0,0:04:54.64,0:04:56.48,Default,,0000,0000,0000,,to be able\Nto get more time done—
Dialogue: 0,0:04:56.48,0:04:58.85,Default,,0000,0000,0000,,more things done\Nin your finite time.
Dialogue: 0,0:04:58.85,0:05:02.05,Default,,0000,0000,0000,,So I’m going to talk specifically\Nabout how to set goals,
Dialogue: 0,0:05:02.05,0:05:05.11,Default,,0000,0000,0000,,how to avoid wasting time,\Nhow to deal with a boss--
Dialogue: 0,0:05:05.11,0:05:07.28,Default,,0000,0000,0000,,originally this talk was how\Nto deal with an adviser,
Dialogue: 0,0:05:07.28,0:05:11.14,Default,,0000,0000,0000,,but I’ve tried to broaden it\Nso it’s not so academically focused.
Dialogue: 0,0:05:11.14,0:05:12.98,Default,,0000,0000,0000,,And how to delegate\Nto people.
Dialogue: 0,0:05:12.98,0:05:16.10,Default,,0000,0000,0000,,Some specific skills and tools\Nthat I might recommend
Dialogue: 0,0:05:16.10,0:05:17.84,Default,,0000,0000,0000,,to help you get more\Nout of the day.
Dialogue: 0,0:05:17.84,0:05:19.77,Default,,0000,0000,0000,,And to deal\Nwith the real problems in our life,
Dialogue: 0,0:05:19.77,0:05:21.36,Default,,0000,0000,0000,,which are stress\Nand procrastination.
Dialogue: 0,0:05:21.36,0:05:22.70,Default,,0000,0000,0000,,if you can lick that last one,
Dialogue: 0,0:05:22.70,0:05:25.36,Default,,0000,0000,0000,,you’re probably\Nin good shape.
Dialogue: 0,0:05:25.36,0:05:27.83,Default,,0000,0000,0000,,And really,\Nyou don’t need to take any notes,
Dialogue: 0,0:05:27.83,0:05:29.48,Default,,0000,0000,0000,,so I’ll presume\Nif I see any laptops open,
Dialogue: 0,0:05:29.50,0:05:31.21,Default,,0000,0000,0000,,you’re actually just doing,\Nyou know,
Dialogue: 0,0:05:31.21,0:05:32.93,Default,,0000,0000,0000,,doing IM, or email,\Nor something.
Dialogue: 0,0:05:32.93,0:05:34.56,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:05:34.56,0:05:37.02,Default,,0000,0000,0000,,If you’re listening to music,\Nplease at least wear headphones,
Dialogue: 0,0:05:37.02,0:05:38.63,Default,,0000,0000,0000,,I would always say.
Dialogue: 0,0:05:38.63,0:05:40.74,Default,,0000,0000,0000,,But all of this will be posted\Non my website,
Dialogue: 0,0:05:40.74,0:05:42.45,Default,,0000,0000,0000,,and just\Nto make it really easy,
Dialogue: 0,0:05:42.45,0:05:44.67,Default,,0000,0000,0000,,if you want to know when\Nto look up,
Dialogue: 0,0:05:44.67,0:05:46.72,Default,,0000,0000,0000,,any slides that have a red star\Non them are points
Dialogue: 0,0:05:46.72,0:05:49.90,Default,,0000,0000,0000,,that I think you should\Nreally make sure that you got that one,
Dialogue: 0,0:05:49.90,0:05:51.27,Default,,0000,0000,0000,,all right.
Dialogue: 0,0:05:51.27,0:05:53.26,Default,,0000,0000,0000,,And conversely,\Nif it doesn’t have a red star,
Dialogue: 0,0:05:53.26,0:05:54.30,Default,,0000,0000,0000,,well, pfft.
Dialogue: 0,0:05:54.30,0:05:55.79,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:05:55.79,0:05:59.01,Default,,0000,0000,0000,,So the first thing I want\Nto say is Americans are very, very bad
Dialogue: 0,0:05:59.01,0:06:02.74,Default,,0000,0000,0000,,at dealing\Nwith time as a commodity.
Dialogue: 0,0:06:02.74,0:06:06.18,Default,,0000,0000,0000,,We’re really good\Nat dealing with money as a commodity.
Dialogue: 0,0:06:06.18,0:06:08.80,Default,,0000,0000,0000,,I mean, we’re, as a culture,\Nvery interested in money,
Dialogue: 0,0:06:08.80,0:06:11.15,Default,,0000,0000,0000,,and how much somebody earns,\Nas a status thing,
Dialogue: 0,0:06:11.15,0:06:12.46,Default,,0000,0000,0000,,and so on and so forth.
Dialogue: 0,0:06:12.46,0:06:15.66,Default,,0000,0000,0000,,But we don’t really have time\Nelevated to that.
Dialogue: 0,0:06:15.66,0:06:19.48,Default,,0000,0000,0000,,People waste their time,\Nand it just always fascinates me.
Dialogue: 0,0:06:19.48,0:06:20.99,Default,,0000,0000,0000,,And, one of the things\Nthat I noticed
Dialogue: 0,0:06:20.99,0:06:23.96,Default,,0000,0000,0000,,is that very few people equate time\Nand money,
Dialogue: 0,0:06:23.96,0:06:26.00,Default,,0000,0000,0000,,and they’re very,\Nvery equatable.
Dialogue: 0,0:06:26.00,0:06:28.25,Default,,0000,0000,0000,,So, the first thing I started doing\Nwhen I was a teacher
Dialogue: 0,0:06:28.25,0:06:29.95,Default,,0000,0000,0000,,was asking my graduate students,
Dialogue: 0,0:06:29.95,0:06:32.36,Default,,0000,0000,0000,,“Well, how much is your time worth\Nan hour?"
Dialogue: 0,0:06:32.36,0:06:33.47,Default,,0000,0000,0000,,Or if you work\Nat a company,
Dialogue: 0,0:06:33.47,0:06:35.58,Default,,0000,0000,0000,,"How much is your time worth\Nto the company?”
Dialogue: 0,0:06:35.58,0:06:38.12,Default,,0000,0000,0000,,What most people don’t realize is,\Nis that if you have a salary,
Dialogue: 0,0:06:38.12,0:06:40.39,Default,,0000,0000,0000,,let’s say\Nyou make $50,000 a year,
Dialogue: 0,0:06:40.39,0:06:43.01,Default,,0000,0000,0000,,it probably costs that company\Ntwice that
Dialogue: 0,0:06:43.01,0:06:44.46,Default,,0000,0000,0000,,in order\Nto have you as an employee,
Dialogue: 0,0:06:44.46,0:06:47.48,Default,,0000,0000,0000,,because there’s utilites,\Nand other staff members, and so forth.
Dialogue: 0,0:06:47.49,0:06:49.88,Default,,0000,0000,0000,,So, if you get paid\N$50,000 a year,
Dialogue: 0,0:06:49.88,0:06:52.43,Default,,0000,0000,0000,,you are costing that company—
Dialogue: 0,0:06:52.43,0:06:55.55,Default,,0000,0000,0000,,they have to raise $100,000\Nin revenue.
Dialogue: 0,0:06:55.55,0:06:57.68,Default,,0000,0000,0000,,And if you divide that\Nby your hourly rate,
Dialogue: 0,0:06:57.68,0:07:00.60,Default,,0000,0000,0000,,you begin to get some sense\Nof what you are worth an hour.
Dialogue: 0,0:07:00.60,0:07:02.22,Default,,0000,0000,0000,,And when you\Nhave to make trade-offs of:
Dialogue: 0,0:07:02.22,0:07:04.04,Default,,0000,0000,0000,,“Should I do something\Nlike write software,
Dialogue: 0,0:07:04.04,0:07:06.62,Default,,0000,0000,0000,,“or should I just buy it,\Nor should I outsource this?”
Dialogue: 0,0:07:06.62,0:07:10.70,Default,,0000,0000,0000,,Having in your head\Nwhat you cost your organization an hour
Dialogue: 0,0:07:10.70,0:07:14.30,Default,,0000,0000,0000,,is really kind of a staggering thing\Nto change your behavior,
Dialogue: 0,0:07:14.30,0:07:15.67,Default,,0000,0000,0000,,because you start\Nrealizing that,
Dialogue: 0,0:07:15.67,0:07:18.22,Default,,0000,0000,0000,,“Wow! If I free up three hours\Nof my time,
Dialogue: 0,0:07:18.22,0:07:20.06,Default,,0000,0000,0000,,"and I’m thinking of that in terms\Nof dollars,
Dialogue: 0,0:07:20.06,0:07:21.52,Default,,0000,0000,0000,,that’s a big savings.”
Dialogue: 0,0:07:21.52,0:07:23.73,Default,,0000,0000,0000,,So start thinking about your time\Nand your money
Dialogue: 0,0:07:23.73,0:07:26.43,Default,,0000,0000,0000,,almost as if\Nthey are the same thing.
Dialogue: 0,0:07:26.43,0:07:29.12,Default,,0000,0000,0000,,And of course, Ben Franklin\Nknew that a long time ago.
Dialogue: 0,0:07:29.12,0:07:30.58,Default,,0000,0000,0000,,So you got to manage it.
Dialogue: 0,0:07:30.58,0:07:32.82,Default,,0000,0000,0000,,And you got to manage it\Njust like you manage your money.
Dialogue: 0,0:07:32.82,0:07:34.84,Default,,0000,0000,0000,,Now I realize not all Americans\Nmanage their money,
Dialogue: 0,0:07:34.84,0:07:38.18,Default,,0000,0000,0000,,that’s what makes the credit card\Nindustry possible.
Dialogue: 0,0:07:38.18,0:07:41.10,Default,,0000,0000,0000,,And that’s—\Nand apparently mortgages, too, so....
Dialogue: 0,0:07:41.10,0:07:43.68,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:07:43.68,0:07:45.50,Default,,0000,0000,0000,,But most people\Ndo at least understand,
Dialogue: 0,0:07:45.50,0:07:46.99,Default,,0000,0000,0000,,they don’t look at you funny\Nif you say,
Dialogue: 0,0:07:46.99,0:07:49.33,Default,,0000,0000,0000,,“Well, can I see your monetary budget\Nfor your household?”
Dialogue: 0,0:07:49.33,0:07:51.42,Default,,0000,0000,0000,,In fact,\Nif I say, “your household budget,”
Dialogue: 0,0:07:51.42,0:07:54.19,Default,,0000,0000,0000,,you presume that I’m talking\Nabout money,
Dialogue: 0,0:07:54.19,0:07:56.05,Default,,0000,0000,0000,,when in fact the household budget\NI really want
Dialogue: 0,0:07:56.05,0:07:58.40,Default,,0000,0000,0000,,to talk about is probably\Nyour household time budget.
Dialogue: 0,0:07:58.40,0:08:00.49,Default,,0000,0000,0000,,At the entertainment technology center\Nat Carnegie Mellon,
Dialogue: 0,0:08:00.49,0:08:02.86,Default,,0000,0000,0000,,students would come in,\Nand at the orientation, I would say,
Dialogue: 0,0:08:02.86,0:08:05.99,Default,,0000,0000,0000,,“This is a master’s program,\Neverybody’s paying full tuition.”
Dialogue: 0,0:08:05.99,0:08:08.93,Default,,0000,0000,0000,,And it was roughly\N$30,000 a year.
Dialogue: 0,0:08:08.93,0:08:10.14,Default,,0000,0000,0000,,And the first thing\NI would say,
Dialogue: 0,0:08:10.14,0:08:12.02,Default,,0000,0000,0000,,“If you’re going to come\Ninto my office and say,
Dialogue: 0,0:08:12.02,0:08:14.51,Default,,0000,0000,0000,,“‘I don’t think\Nthis is worth $60,000 a year,’
Dialogue: 0,0:08:14.51,0:08:16.16,Default,,0000,0000,0000,,“I will throw you\Nout of the office.
Dialogue: 0,0:08:16.16,0:08:17.90,Default,,0000,0000,0000,,"I’m not even going to have\Nthat discussion.”
Dialogue: 0,0:08:17.90,0:08:20.13,Default,,0000,0000,0000,,And of course they would say,\N“Oh god, this guy's a real jerk.”
Dialogue: 0,0:08:20.13,0:08:21.39,Default,,0000,0000,0000,,And they were right.
Dialogue: 0,0:08:21.39,0:08:24.85,Default,,0000,0000,0000,,But, what I then followed\Non with was,
Dialogue: 0,0:08:24.85,0:08:27.50,Default,,0000,0000,0000,,“Because the money\Nis not important.
Dialogue: 0,0:08:27.50,0:08:30.26,Default,,0000,0000,0000,,“You can go\Nand earn more money later.
Dialogue: 0,0:08:30.26,0:08:34.15,Default,,0000,0000,0000,,“And what you’ll never do\Nis get the two years of your life back.
Dialogue: 0,0:08:34.15,0:08:36.59,Default,,0000,0000,0000,,“So if you want to come into my office,\Nand talk about money,
Dialogue: 0,0:08:36.59,0:08:37.52,Default,,0000,0000,0000,,“I’ll throw you out.
Dialogue: 0,0:08:37.52,0:08:39.48,Default,,0000,0000,0000,,“But if you want to come\Ninto my office and say,
Dialogue: 0,0:08:39.48,0:08:42.15,Default,,0000,0000,0000,,“‘I’m not sure this is a good place\Nfor me to spend two years,’
Dialogue: 0,0:08:42.15,0:08:44.38,Default,,0000,0000,0000,,“I will talk to you all day\Nand all night,
Dialogue: 0,0:08:44.38,0:08:46.91,Default,,0000,0000,0000,,“because that means we’re talking\Nabout the right thing,
Dialogue: 0,0:08:46.91,0:08:51.07,Default,,0000,0000,0000,,“which is your time,\Nbecause you can’t ever get it back.”
Dialogue: 0,0:08:51.07,0:08:53.29,Default,,0000,0000,0000,,A lot advice I'm will give you,\Nnotably for undergraduates—
Dialogue: 0,0:08:53.29,0:08:55.12,Default,,0000,0000,0000,,how many people\Nhere are undergraduates,
Dialogue: 0,0:08:55.12,0:08:56.32,Default,,0000,0000,0000,,by show of hands?
Dialogue: 0,0:08:56.32,0:08:58.96,Default,,0000,0000,0000,,Okay good, still young.
Dialogue: 0,0:08:58.96,0:09:01.55,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:09:01.55,0:09:02.88,Default,,0000,0000,0000,,A lot of this—
Dialogue: 0,0:09:02.88,0:09:04.74,Default,,0000,0000,0000,,put it to Hans and Franz\Non Saturday Night Live,
Dialogue: 0,0:09:04.74,0:09:05.53,Default,,0000,0000,0000,,if you’re old enough.
Dialogue: 0,0:09:05.53,0:09:07.66,Default,,0000,0000,0000,,[faking German accent]\N“Hear me now, but believe me later.”
Dialogue: 0,0:09:07.66,0:09:08.48,Default,,0000,0000,0000,,Right?
Dialogue: 0,0:09:08.48,0:09:10.07,Default,,0000,0000,0000,,A lot of this\Nis going to make sense later,
Dialogue: 0,0:09:10.07,0:09:12.10,Default,,0000,0000,0000,,and one of the nice things\Nis Gabe has volunteered
Dialogue: 0,0:09:12.10,0:09:13.24,Default,,0000,0000,0000,,to put this up on the web.
Dialogue: 0,0:09:13.24,0:09:15.44,Default,,0000,0000,0000,,I understand that people\Ncan actually watch videos
Dialogue: 0,0:09:15.44,0:09:16.65,Default,,0000,0000,0000,,on the web now.
Dialogue: 0,0:09:16.65,0:09:17.88,Default,,0000,0000,0000,,So this is...
Dialogue: 0,0:09:17.88,0:09:20.37,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:09:20.37,0:09:21.84,Default,,0000,0000,0000,,so a lot of this\Nonly makes sense later,
Dialogue: 0,0:09:21.84,0:09:25.38,Default,,0000,0000,0000,,and, when I talk about your boss,\Nif you’re a student,
Dialogue: 0,0:09:25.38,0:09:27.11,Default,,0000,0000,0000,,think about that\Nas your academic advisor.
Dialogue: 0,0:09:27.11,0:09:29.23,Default,,0000,0000,0000,,If you’re a PhD student,\Nthink about your PhD advisor.
Dialogue: 0,0:09:29.23,0:09:31.86,Default,,0000,0000,0000,,And if you’re, you know,\Nif you’re watching this,
Dialogue: 0,0:09:31.86,0:09:33.61,Default,,0000,0000,0000,,and you’re a young child,\Nthink of your parent,
Dialogue: 0,0:09:33.61,0:09:36.64,Default,,0000,0000,0000,,because that’s sort of the person who is\Nin some sense your boss.
Dialogue: 0,0:09:36.64,0:09:38.29,Default,,0000,0000,0000,,And the talk goes very fast.
Dialogue: 0,0:09:38.29,0:09:40.95,Default,,0000,0000,0000,,And as I said,\NI’m very big on specific techniques.
Dialogue: 0,0:09:40.95,0:09:42.47,Default,,0000,0000,0000,,I’m not really big\Non platitudes.
Dialogue: 0,0:09:42.47,0:09:43.52,Default,,0000,0000,0000,,I mean,\Nplatitudes are nice,
Dialogue: 0,0:09:43.52,0:09:47.91,Default,,0000,0000,0000,,but they don’t really help me\Nget something done tomorrow.
Dialogue: 0,0:09:47.91,0:09:48.84,Default,,0000,0000,0000,,The other thing is that,
Dialogue: 0,0:09:48.84,0:09:50.89,Default,,0000,0000,0000,,one good thief\Nis worth ten good scholars.
Dialogue: 0,0:09:50.89,0:09:52.57,Default,,0000,0000,0000,,And in fact,\Nyou can replace "scholars"
Dialogue: 0,0:09:52.57,0:09:56.34,Default,,0000,0000,0000,,in that sentence\Nwith almost anything, all right.
Dialogue: 0,0:09:56.34,0:09:59.57,Default,,0000,0000,0000,,So almost everything in this talk\Nis to some degree inspired,
Dialogue: 0,0:09:59.57,0:10:03.37,Default,,0000,0000,0000,,which is a fancy way\Nof saying “lifted,”
Dialogue: 0,0:10:03.37,0:10:04.75,Default,,0000,0000,0000,,from these two books,
Dialogue: 0,0:10:04.75,0:10:06.49,Default,,0000,0000,0000,,and I found those books very useful,
Dialogue: 0,0:10:06.49,0:10:08.68,Default,,0000,0000,0000,,but it’s much better to get them\Nin distilled form.
Dialogue: 0,0:10:08.68,0:10:11.05,Default,,0000,0000,0000,,So what I’ve basically done\Nis collected the nuggets
Dialogue: 0,0:10:11.05,0:10:13.25,Default,,0000,0000,0000,,for your behalf.
Dialogue: 0,0:10:13.25,0:10:15.15,Default,,0000,0000,0000,,I like the part\Nabout the time famine.
Dialogue: 0,0:10:15.15,0:10:16.37,Default,,0000,0000,0000,,I think it’s a nice phrase.
Dialogue: 0,0:10:16.37,0:10:19.56,Default,,0000,0000,0000,,Does anybody here feel like\Nthey have too much time?
Dialogue: 0,0:10:21.12,0:10:23.28,Default,,0000,0000,0000,,Okay, nobody;\Nexcellent!
Dialogue: 0,0:10:23.28,0:10:24.56,Default,,0000,0000,0000,,And I like the word “famine”
Dialogue: 0,0:10:24.56,0:10:26.55,Default,,0000,0000,0000,,because it’s a bit like thinking\Nabout Africa.
Dialogue: 0,0:10:26.55,0:10:28.53,Default,,0000,0000,0000,,I mean,\Nyou can airlift all the food you want
Dialogue: 0,0:10:28.53,0:10:32.37,Default,,0000,0000,0000,,in to solve the crisis this week,\Nbut the problem is systemic,
Dialogue: 0,0:10:32.37,0:10:35.31,Default,,0000,0000,0000,,and you really need\Nsystemic solutions.
Dialogue: 0,0:10:35.31,0:10:36.84,Default,,0000,0000,0000,,So a time management solution\Nthat says,
Dialogue: 0,0:10:36.84,0:10:39.09,Default,,0000,0000,0000,,"I’m going to fix things for you\Nin the next 24 hours,”
Dialogue: 0,0:10:39.09,0:10:40.15,Default,,0000,0000,0000,,is laughable,\Nlike saying,
Dialogue: 0,0:10:40.15,0:10:42.53,Default,,0000,0000,0000,,“I’m going to cure hunger in Africa\Nin the next year.”
Dialogue: 0,0:10:42.53,0:10:43.88,Default,,0000,0000,0000,,You need to think long-term,
Dialogue: 0,0:10:43.88,0:10:46.58,Default,,0000,0000,0000,,and you need to change\Nfundamental underlying processes,
Dialogue: 0,0:10:46.58,0:10:47.100,Default,,0000,0000,0000,,because the problem\Nis systemic.
Dialogue: 0,0:10:47.100,0:10:49.58,Default,,0000,0000,0000,,We just have\Ntoo many things to do,
Dialogue: 0,0:10:49.58,0:10:51.53,Default,,0000,0000,0000,,and not enough time \Nto do them.
Dialogue: 0,0:10:51.53,0:10:53.77,Default,,0000,0000,0000,,Also remember that it’s not just\Nabout time management.
Dialogue: 0,0:10:53.77,0:10:56.13,Default,,0000,0000,0000,,That sounds\Nlike a kind of lukewarm,
Dialogue: 0,0:10:56.13,0:10:57.65,Default,,0000,0000,0000,,you know,\Na talk on time management,
Dialogue: 0,0:10:57.65,0:10:59.72,Default,,0000,0000,0000,,that’s kind of, you know,\Nmilk toast.
Dialogue: 0,0:10:59.72,0:11:00.72,Default,,0000,0000,0000,,But what if the talk is:
Dialogue: 0,0:11:00.72,0:11:03.34,Default,,0000,0000,0000,,“How about not having ulcers?”
Dialogue: 0,0:11:03.34,0:11:06.33,Default,,0000,0000,0000,,All right,\Nthat catches my attention.
Dialogue: 0,0:11:06.33,0:11:08.14,Default,,0000,0000,0000,,So a lot of this is life advice.
Dialogue: 0,0:11:08.14,0:11:11.24,Default,,0000,0000,0000,,This is, how to change the way\Nyou’re doing a lot of the things
Dialogue: 0,0:11:11.24,0:11:12.80,Default,,0000,0000,0000,,and how you allocate your time,
Dialogue: 0,0:11:12.80,0:11:16.46,Default,,0000,0000,0000,,so that you will lead a happier,\Nmore wonderful life,
Dialogue: 0,0:11:16.46,0:11:18.78,Default,,0000,0000,0000,,and I loved in the introduction\Nthat you talked about fun,
Dialogue: 0,0:11:18.78,0:11:21.26,Default,,0000,0000,0000,,because if I’ve brought fun\Nto academia,
Dialogue: 0,0:11:21.26,0:11:23.91,Default,,0000,0000,0000,,well it’s about damn time.
Dialogue: 0,0:11:23.91,0:11:25.48,Default,,0000,0000,0000,,Whew!
Dialogue: 0,0:11:25.48,0:11:28.13,Default,,0000,0000,0000,,I mean, you know,\Nif you’re not going to have fun,
Dialogue: 0,0:11:28.13,0:11:30.08,Default,,0000,0000,0000,,why do it...right?
Dialogue: 0,0:11:30.08,0:11:31.18,Default,,0000,0000,0000,,That’s what I want to know.
Dialogue: 0,0:11:31.18,0:11:32.98,Default,,0000,0000,0000,,I mean, life really is too short,
Dialogue: 0,0:11:32.98,0:11:35.30,Default,,0000,0000,0000,,if you’re not going to enjoy it—\Nyou know, people who say,
Dialogue: 0,0:11:35.30,0:11:37.14,Default,,0000,0000,0000,,“I’ve got a job,\Nbut I don’t really like it.”
Dialogue: 0,0:11:37.14,0:11:40.38,Default,,0000,0000,0000,,And I’m like,\N“Well, you could change.”
Dialogue: 0,0:11:40.38,0:11:41.48,Default,,0000,0000,0000,,“That’d be a lot of work.”
Dialogue: 0,0:11:41.48,0:11:43.31,Default,,0000,0000,0000,,“True, you should keep going\Nin to work every day,
Dialogue: 0,0:11:43.31,0:11:44.85,Default,,0000,0000,0000,,“doing a job you don’t like.
Dialogue: 0,0:11:44.85,0:11:46.37,Default,,0000,0000,0000,,“Thank you, good night,”
\Nright?
Dialogue: 0,0:11:46.37,0:11:47.52,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:11:47.52,0:11:49.97,Default,,0000,0000,0000,,So, the overall goal is fun.
Dialogue: 0,0:11:49.97,0:11:52.80,Default,,0000,0000,0000,,My middle child Logan\Nis my favorite example.
Dialogue: 0,0:11:52.80,0:11:55.39,Default,,0000,0000,0000,,I don’t think he knows how\Nto not have fun.
Dialogue: 0,0:11:55.39,0:11:56.79,Default,,0000,0000,0000,,Now granted,\Na lot of the things he does
Dialogue: 0,0:11:56.79,0:11:59.48,Default,,0000,0000,0000,,are not fun for his mother\Nand me,
Dialogue: 0,0:11:59.48,0:12:01.74,Default,,0000,0000,0000,,but he’s lovin’\Nevery second of it.
Dialogue: 0,0:12:01.74,0:12:03.09,Default,,0000,0000,0000,,And he doesn’t know how\Nto do anything
Dialogue: 0,0:12:03.09,0:12:05.59,Default,,0000,0000,0000,,that isn’t ballistic\Nand full of life,
Dialogue: 0,0:12:05.59,0:12:07.46,Default,,0000,0000,0000,,and he’s going to keep that quality,\NI think.
Dialogue: 0,0:12:07.46,0:12:08.62,Default,,0000,0000,0000,,He’s my little Tigger.
Dialogue: 0,0:12:08.62,0:12:10.88,Default,,0000,0000,0000,,And I always remember Logan\Nwhen I think
Dialogue: 0,0:12:10.88,0:12:13.34,Default,,0000,0000,0000,,about the goal is\Nto make sure that you lead your life,
Dialogue: 0,0:12:13.34,0:12:15.13,Default,,0000,0000,0000,,you know—\NI want to maximize use of time,
Dialogue: 0,0:12:15.13,0:12:17.31,Default,,0000,0000,0000,,but really, that’s the means,\Nnot the end.
Dialogue: 0,0:12:17.31,0:12:20.99,Default,,0000,0000,0000,,The end is maximizing fun.
Dialogue: 0,0:12:20.99,0:12:24.99,Default,,0000,0000,0000,,People who do intense studies,\Nand log people on video tape,
Dialogue: 0,0:12:24.99,0:12:26.10,Default,,0000,0000,0000,,and so on and so forth,
Dialogue: 0,0:12:26.10,0:12:27.85,Default,,0000,0000,0000,,say that the typical office worker
Dialogue: 0,0:12:27.85,0:12:31.26,Default,,0000,0000,0000,,wastes almost two hours a day.
Dialogue: 0,0:12:31.26,0:12:33.24,Default,,0000,0000,0000,,Their desk is messy,\Nthey can’t find things,
Dialogue: 0,0:12:33.24,0:12:35.26,Default,,0000,0000,0000,,miss appointments,\Nunprepared for meetings,
Dialogue: 0,0:12:35.26,0:12:36.47,Default,,0000,0000,0000,,they can’t concentrate.
Dialogue: 0,0:12:36.47,0:12:38.79,Default,,0000,0000,0000,,Does anybody in here,\Nby show of hands,
Dialogue: 0,0:12:38.79,0:12:40.93,Default,,0000,0000,0000,,ever have any sense that one\Nof these things
Dialogue: 0,0:12:40.93,0:12:43.14,Default,,0000,0000,0000,,is part of their life?
Dialogue: 0,0:12:43.14,0:12:45.78,Default,,0000,0000,0000,,Okay, I think\Nwe’ve got everybody.
Dialogue: 0,0:12:45.78,0:12:47.16,Default,,0000,0000,0000,,So these\Nare the universal thing,
Dialogue: 0,0:12:47.16,0:12:49.59,Default,,0000,0000,0000,,and you shouldn’t feel guilty
Dialogue: 0,0:12:49.59,0:12:50.90,Default,,0000,0000,0000,,if some\Nof these are plaguing you,
Dialogue: 0,0:12:50.90,0:12:52.38,Default,,0000,0000,0000,,because they plague all of us,
Dialogue: 0,0:12:52.38,0:12:54.46,Default,,0000,0000,0000,,they plagued me for sure.
Dialogue: 0,0:12:54.46,0:12:56.06,Default,,0000,0000,0000,,And I also want to tell you,
Dialogue: 0,0:12:56.06,0:12:57.56,Default,,0000,0000,0000,,it sounds a little cliched\Nand trite,
Dialogue: 0,0:12:57.56,0:13:01.69,Default,,0000,0000,0000,,but being successful does not make you\Nmanage your time well.
Dialogue: 0,0:13:01.69,0:13:03.72,Default,,0000,0000,0000,,Managing your time well\Nmakes you successful.
Dialogue: 0,0:13:03.72,0:13:05.49,Default,,0000,0000,0000,,If I have been successful\Nin my career,
Dialogue: 0,0:13:05.49,0:13:07.20,Default,,0000,0000,0000,,I assure you it’s not\Nbecause I’m smarter
Dialogue: 0,0:13:07.20,0:13:08.60,Default,,0000,0000,0000,,than all the other faculty.
Dialogue: 0,0:13:08.60,0:13:09.47,Default,,0000,0000,0000,,I mean,\Nlooking around,
Dialogue: 0,0:13:09.47,0:13:11.10,Default,,0000,0000,0000,,and seeing some\Nof my former colleagues,
Dialogue: 0,0:13:11.10,0:13:12.41,Default,,0000,0000,0000,,I mean, I see Jim Cohoon\Nup there.
Dialogue: 0,0:13:12.41,0:13:15.17,Default,,0000,0000,0000,,I am not smart than Jim Cohoon,\Nokay.
Dialogue: 0,0:13:15.17,0:13:16.88,Default,,0000,0000,0000,,I constantly look\Naround at the faculty
Dialogue: 0,0:13:16.88,0:13:18.18,Default,,0000,0000,0000,,at places like\Nthe University of Virginina
Dialogue: 0,0:13:18.18,0:13:19.32,Default,,0000,0000,0000,,or Carnegie Mellon,\Nand I go,
Dialogue: 0,0:13:19.32,0:13:21.33,Default,,0000,0000,0000,,“Damn! These are smart people.”
Dialogue: 0,0:13:21.33,0:13:22.98,Default,,0000,0000,0000,,Right, and I snuck in.
Dialogue: 0,0:13:22.98,0:13:23.93,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:13:23.93,0:13:26.53,Default,,0000,0000,0000,,But what I like to think I’m good\Nat is the meta-skills,
Dialogue: 0,0:13:26.53,0:13:29.02,Default,,0000,0000,0000,,because if you have to run\Nwith people who are faster than you,
Dialogue: 0,0:13:29.02,0:13:31.76,Default,,0000,0000,0000,,you have to, like,\Nfind the right ways
Dialogue: 0,0:13:31.76,0:13:34.75,Default,,0000,0000,0000,,to optimize what skills\Nyou do have.
Dialogue: 0,0:13:34.75,0:13:37.14,Default,,0000,0000,0000,,So let’s talk first about goals,\Npriorities, and planning.
Dialogue: 0,0:13:37.14,0:13:41.18,Default,,0000,0000,0000,,Anytime anything crosses your life,\Nyou’ve got to ask,
Dialogue: 0,0:13:41.18,0:13:42.86,Default,,0000,0000,0000,,“This thing I’m thinking\Nabout doing,
Dialogue: 0,0:13:42.86,0:13:43.98,Default,,0000,0000,0000,,“why am I doing it?”
Dialogue: 0,0:13:43.98,0:13:46.07,Default,,0000,0000,0000,,Almost no one I know starts\Nwith this core principle of:
Dialogue: 0,0:13:46.07,0:13:48.98,Default,,0000,0000,0000,,there’s this thing on my to-do list,\Nwhy is it there?
Dialogue: 0,0:13:48.98,0:13:50.22,Default,,0000,0000,0000,,Because\Nif you start asking why—
Dialogue: 0,0:13:50.22,0:13:51.77,Default,,0000,0000,0000,,I mean, again, my kids are great\Nat this.
Dialogue: 0,0:13:51.77,0:13:56.10,Default,,0000,0000,0000,,That’s all I ever hear\Nat home is, “Why? Why? Why?”
Dialogue: 0,0:13:56.12,0:13:57.85,Default,,0000,0000,0000,,Eventually,\Nthey will stop saying why,
Dialogue: 0,0:13:57.85,0:13:59.52,Default,,0000,0000,0000,,and just going to say,\N“Okay, I’ll do it.”
Dialogue: 0,0:13:59.52,0:14:00.69,Default,,0000,0000,0000,,Right?
Dialogue: 0,0:14:00.69,0:14:01.85,Default,,0000,0000,0000,,So ask:\NWhy am I doing this?
Dialogue: 0,0:14:01.85,0:14:02.67,Default,,0000,0000,0000,,What is the goal?
Dialogue: 0,0:14:02.67,0:14:04.98,Default,,0000,0000,0000,,Why will I succeed\Nat doing it?
Dialogue: 0,0:14:04.98,0:14:08.44,Default,,0000,0000,0000,,And here’s my favorite: \NWhat will happen if I don’t do it?
Dialogue: 0,0:14:08.44,0:14:09.90,Default,,0000,0000,0000,,If I just say,\N“Yeah, I’m just not—.”
Dialogue: 0,0:14:09.90,0:14:11.09,Default,,0000,0000,0000,,The best thing\Nin the world is
Dialogue: 0,0:14:11.09,0:14:13.97,Default,,0000,0000,0000,,when I have something on my to-do list,\Nand I just go, hm, no.
Dialogue: 0,0:14:13.97,0:14:14.97,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:14:14.97,0:14:17.83,Default,,0000,0000,0000,,No one has ever come\Nand taken me to jail.
Dialogue: 0,0:14:18.62,0:14:20.39,Default,,0000,0000,0000,,I got out \Nof a speeding ticket last week.
Dialogue: 0,0:14:20.39,0:14:21.51,Default,,0000,0000,0000,,It was really cool.
Dialogue: 0,0:14:21.51,0:14:24.81,Default,,0000,0000,0000,,[audience laughs and claps]
Dialogue: 0,0:14:24.81,0:14:26.48,Default,,0000,0000,0000,,It’s like the closest\NI’m ever going to be
Dialogue: 0,0:14:26.48,0:14:30.80,Default,,0000,0000,0000,,to attractive and blond.
Dialogue: 0,0:14:30.80,0:14:33.93,Default,,0000,0000,0000,,And I told the guy, you know,\Nwhy we had just moved,
Dialogue: 0,0:14:33.93,0:14:34.97,Default,,0000,0000,0000,,and so on and so forth.
Dialogue: 0,0:14:34.97,0:14:36.84,Default,,0000,0000,0000,,And he looked at me\Nand he said,
Dialogue: 0,0:14:36.84,0:14:38.96,Default,,0000,0000,0000,,“Well for a guy whose\Nonly got a couple months to live,
Dialogue: 0,0:14:38.96,0:14:40.51,Default,,0000,0000,0000,,you sure look good.”
Dialogue: 0,0:14:40.51,0:14:41.37,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:14:41.37,0:14:43.40,Default,,0000,0000,0000,,I just pulled up my shirt\Nto show the scar, said,
Dialogue: 0,0:14:43.40,0:14:47.07,Default,,0000,0000,0000,,“Yeah, I look good on the outside,\Nbut the tumors are inside.”
Dialogue: 0,0:14:47.07,0:14:49.28,Default,,0000,0000,0000,,He just ran back\Nto his cruiser and—
Dialogue: 0,0:14:49.28,0:14:52.06,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:14:52.06,0:14:54.92,Default,,0000,0000,0000,,So that’s one positive\Nlaw enforcement experience for me.
Dialogue: 0,0:14:54.92,0:14:57.56,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:14:57.56,0:14:59.39,Default,,0000,0000,0000,,So the police have never come
Dialogue: 0,0:14:59.39,0:15:01.51,Default,,0000,0000,0000,,because I crossed something\Noff my to-do list.
Dialogue: 0,0:15:01.51,0:15:02.87,Default,,0000,0000,0000,,And that’s a very powerful thing,
Dialogue: 0,0:15:02.87,0:15:04.54,Default,,0000,0000,0000,,because you just got\Nall that time back.
Dialogue: 0,0:15:04.54,0:15:06.78,Default,,0000,0000,0000,,The other thing to keep in mind\Nwhen you’re goal-setting,
Dialogue: 0,0:15:06.78,0:15:09.36,Default,,0000,0000,0000,,is a lot of people focus\Non doing things right.
Dialogue: 0,0:15:09.36,0:15:12.33,Default,,0000,0000,0000,,I think it’s very dangerous\Nto focus on doing things right.
Dialogue: 0,0:15:12.33,0:15:14.80,Default,,0000,0000,0000,,I think it’s much more important\Nto do the right things.
Dialogue: 0,0:15:14.80,0:15:16.88,Default,,0000,0000,0000,,If you do the right things\Nadequately,
Dialogue: 0,0:15:16.88,0:15:18.48,Default,,0000,0000,0000,,that’s much more important
Dialogue: 0,0:15:18.48,0:15:21.58,Default,,0000,0000,0000,,than doing the wrong things\Nbeautifully.
Dialogue: 0,0:15:21.58,0:15:22.44,Default,,0000,0000,0000,,All right.
Dialogue: 0,0:15:22.44,0:15:26.71,Default,,0000,0000,0000,,Doesn’t matter how well you\Npolish the underside of the banister.
Dialogue: 0,0:15:26.71,0:15:29.13,Default,,0000,0000,0000,,Okay?\NAnd keep that in mind.
Dialogue: 0,0:15:29.13,0:15:30.79,Default,,0000,0000,0000,,Lou Holtz had a great list:
Dialogue: 0,0:15:30.79,0:15:33.23,Default,,0000,0000,0000,,Lou Holtz’s 100 things to do\Nin his life.
Dialogue: 0,0:15:33.23,0:15:35.64,Default,,0000,0000,0000,,And he would, sort of,\Nonce a week look at it, and say,
Dialogue: 0,0:15:35.64,0:15:37.88,Default,,0000,0000,0000,,you know, "If I’m not working\Non those 100 things,
Dialogue: 0,0:15:37.88,0:15:40.04,Default,,0000,0000,0000,,why was I working\Non the others.”
Dialogue: 0,0:15:40.04,0:15:41.78,Default,,0000,0000,0000,,And I just think\Nthat’s an incredible way
Dialogue: 0,0:15:41.78,0:15:43.56,Default,,0000,0000,0000,,to frame things.
Dialogue: 0,0:15:44.97,0:15:46.37,Default,,0000,0000,0000,,There’s something\Ncalled the 80/20 rule.
Dialogue: 0,0:15:46.37,0:15:47.96,Default,,0000,0000,0000,,Sometimes you’ll hear\Nabout the 90/10 rule,
Dialogue: 0,0:15:47.96,0:15:49.41,Default,,0000,0000,0000,,but the key thing\Nto understand
Dialogue: 0,0:15:49.41,0:15:52.08,Default,,0000,0000,0000,,is that a very small number\Nof things in your life,
Dialogue: 0,0:15:52.08,0:15:53.28,Default,,0000,0000,0000,,or on your to-do list,
Dialogue: 0,0:15:53.28,0:15:56.07,Default,,0000,0000,0000,,are going to contribute\Nthe vast majority of the value.
Dialogue: 0,0:15:56.07,0:15:59.11,Default,,0000,0000,0000,,So if you have—\Nif you’re a salesperson,
Dialogue: 0,0:15:59.11,0:16:02.77,Default,,0000,0000,0000,,80% of the revenue is going to come\Nfrom 20% of your clients.
Dialogue: 0,0:16:02.77,0:16:05.34,Default,,0000,0000,0000,,And you better figure out\Nwho those 20% are,
Dialogue: 0,0:16:05.34,0:16:08.80,Default,,0000,0000,0000,,and spend all of your time sucking\Nup to them,
Dialogue: 0,0:16:08.80,0:16:11.30,Default,,0000,0000,0000,,because that’s where the revenue\Ncomes.
Dialogue: 0,0:16:11.30,0:16:13.15,Default,,0000,0000,0000,,So you’ve got to really be willing\Nto say,
Dialogue: 0,0:16:13.15,0:16:14.91,Default,,0000,0000,0000,,“This stuff\Nis what’s going to be the value,
Dialogue: 0,0:16:14.91,0:16:15.91,Default,,0000,0000,0000,,and this other stuff isn’t.”
Dialogue: 0,0:16:15.91,0:16:18.04,Default,,0000,0000,0000,,And you’ve got to have the courage\Nof your convictions to say,
Dialogue: 0,0:16:18.04,0:16:18.91,Default,,0000,0000,0000,,“And therefore,
Dialogue: 0,0:16:18.91,0:16:22.27,Default,,0000,0000,0000,,I’m going to shove the other stuff\Noff of the boat.”
Dialogue: 0,0:16:22.27,0:16:26.37,Default,,0000,0000,0000,,The other thing to remember\Nis that experience comes with time.
Dialogue: 0,0:16:26.37,0:16:27.85,Default,,0000,0000,0000,,And it’s really, really valuable.
Dialogue: 0,0:16:27.85,0:16:30.14,Default,,0000,0000,0000,,And there are no shortcuts\Nto getting it.
Dialogue: 0,0:16:30.14,0:16:32.74,Default,,0000,0000,0000,,So, good judgement comes\Nfrom experience,
Dialogue: 0,0:16:32.74,0:16:35.48,Default,,0000,0000,0000,,and experience comes\Nfrom bad judgement.
Dialogue: 0,0:16:35.48,0:16:37.36,Default,,0000,0000,0000,,So, if things aren’t going well,
Dialogue: 0,0:16:37.36,0:16:39.33,Default,,0000,0000,0000,,that probably means\Nyou’re learning a lot,
Dialogue: 0,0:16:39.33,0:16:40.88,Default,,0000,0000,0000,,and it’ll go better later.
Dialogue: 0,0:16:40.88,0:16:42.40,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:16:42.40,0:16:45.58,Default,,0000,0000,0000,,This is, by the way,\Nwhy we pay so much in American society
Dialogue: 0,0:16:45.58,0:16:47.78,Default,,0000,0000,0000,,for people who are,\Nyou know,
Dialogue: 0,0:16:47.78,0:16:50.40,Default,,0000,0000,0000,,typically older, but have done lots\Nof things in their past,
Dialogue: 0,0:16:50.40,0:16:51.95,Default,,0000,0000,0000,,because we pay\Nfor their experience,
Dialogue: 0,0:16:51.95,0:16:55.60,Default,,0000,0000,0000,,because we know that experience\Nis one of the things you can’t fake.
Dialogue: 0,0:16:57.18,0:16:59.46,Default,,0000,0000,0000,,And do not lose the sight—\Ndo not lose sight
Dialogue: 0,0:16:59.46,0:17:01.41,Default,,0000,0000,0000,,of the power of inspiration.
Dialogue: 0,0:17:01.41,0:17:03.56,Default,,0000,0000,0000,,So, Randy’s in an hour-long talk,
Dialogue: 0,0:17:03.56,0:17:05.85,Default,,0000,0000,0000,,and we’ve already hit\Nour first Disney reference.
Dialogue: 0,0:17:05.85,0:17:07.00,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:17:07.00,0:17:09.36,Default,,0000,0000,0000,,Walt Disney’s quote--\NWalt Disney has many great quotes,
Dialogue: 0,0:17:09.36,0:17:11.85,Default,,0000,0000,0000,,but the one I loved is,\N“If you can dream it, you can do it.”
Dialogue: 0,0:17:11.85,0:17:13.68,Default,,0000,0000,0000,,And a lot \Nof my cynical friends say,
Dialogue: 0,0:17:13.68,0:17:14.70,Default,,0000,0000,0000,,yada-yada-yada,
Dialogue: 0,0:17:14.70,0:17:16.16,Default,,0000,0000,0000,,To which I say, “Shut up.”
Dialogue: 0,0:17:16.16,0:17:17.72,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:17:17.72,0:17:20.60,Default,,0000,0000,0000,,Inspiration is important,\Nand I’ll tell you this much, if you
Dialogue: 0,0:17:20.60,0:17:22.89,Default,,0000,0000,0000,,if you--\NI don’t know if Walt was right,
Dialogue: 0,0:17:22.89,0:17:23.97,Default,,0000,0000,0000,,but I’ll tell you this much,
Dialogue: 0,0:17:23.97,0:17:26.60,Default,,0000,0000,0000,,if you refuse to allow yourself\Nto dream it,
Dialogue: 0,0:17:26.60,0:17:29.23,Default,,0000,0000,0000,,I know you won’t do it.
Dialogue: 0,0:17:29.23,0:17:31.94,Default,,0000,0000,0000,,So the power of dreams\Nare that they give us a way
Dialogue: 0,0:17:31.94,0:17:34.86,Default,,0000,0000,0000,,to take the first step\Ntowards an accomplishment.
Dialogue: 0,0:17:34.86,0:17:37.40,Default,,0000,0000,0000,,And Walt was also\Nnot just a dreamer.
Dialogue: 0,0:17:37.40,0:17:39.58,Default,,0000,0000,0000,,Walt worked really hard.
Dialogue: 0,0:17:39.58,0:17:41.65,Default,,0000,0000,0000,,Disneyland, this amazes me,\Nbecause I know a bit
Dialogue: 0,0:17:41.65,0:17:44.10,Default,,0000,0000,0000,,about how hard it is\Nto put theme park attractions together,
Dialogue: 0,0:17:44.10,0:17:47.22,Default,,0000,0000,0000,,and they did the whole original\NDisneyland park
Dialogue: 0,0:17:47.22,0:17:50.40,Default,,0000,0000,0000,,in 366 days.
Dialogue: 0,0:17:50.40,0:17:54.76,Default,,0000,0000,0000,,That’s from the first shovelful of dirt\Nto the first paid admission.
Dialogue: 0,0:17:54.76,0:17:55.83,Default,,0000,0000,0000,,All right.
Dialogue: 0,0:17:55.83,0:17:57.79,Default,,0000,0000,0000,,Think about how long it takes\Nto do something, say,
Dialogue: 0,0:17:57.79,0:17:59.15,Default,,0000,0000,0000,,at a state university.
Dialogue: 0,0:17:59.15,0:18:04.12,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:18:04.12,0:18:05.28,Default,,0000,0000,0000,,By comparison!
Dialogue: 0,0:18:05.28,0:18:08.75,Default,,0000,0000,0000,,So, it’s, you know,\Nit’s just fascinating.
Dialogue: 0,0:18:08.75,0:18:10.10,Default,,0000,0000,0000,,When someone\Nonce asked Walt Disney,
Dialogue: 0,0:18:10.10,0:18:12.02,Default,,0000,0000,0000,,“How did you get it done\Nin 366 days?”,
Dialogue: 0,0:18:12.02,0:18:15.95,Default,,0000,0000,0000,,he just deadpanned,\N“We used every one of them.”
Dialogue: 0,0:18:15.95,0:18:16.64,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:18:16.64,0:18:19.02,Default,,0000,0000,0000,,So again,\Nthere are no shortcuts,
Dialogue: 0,0:18:19.02,0:18:23.78,Default,,0000,0000,0000,,there’s a lot of hard work\Nin anything you want to accomplish.
Dialogue: 0,0:18:23.78,0:18:25.04,Default,,0000,0000,0000,,Planning is very important.
Dialogue: 0,0:18:25.04,0:18:26.78,Default,,0000,0000,0000,,One of the time management\Ncliches is,
Dialogue: 0,0:18:26.78,0:18:30.24,Default,,0000,0000,0000,,“Failing to plan\Nis planning to fail.”
Dialogue: 0,0:18:30.24,0:18:32.68,Default,,0000,0000,0000,,And planning has to be done\Nat multiple levels.
Dialogue: 0,0:18:32.68,0:18:34.64,Default,,0000,0000,0000,,I have a plan every morning\Nwhen I wake up, I say,
Dialogue: 0,0:18:34.64,0:18:35.83,Default,,0000,0000,0000,,“What do I need\Nto do today?
Dialogue: 0,0:18:35.83,0:18:37.04,Default,,0000,0000,0000,,“What do I need to do\Nthis week?
Dialogue: 0,0:18:37.04,0:18:38.60,Default,,0000,0000,0000,,“What do I need to do\Neach semester?”
Dialogue: 0,0:18:38.60,0:18:41.27,Default,,0000,0000,0000,,That’s sort of the time quanta,\Nbecause I’m an academic.
Dialogue: 0,0:18:41.27,0:18:43.92,Default,,0000,0000,0000,,And that doesn’t mean you’re locked\Nin to it.
Dialogue: 0,0:18:43.92,0:18:45.95,Default,,0000,0000,0000,,People say,\N“Yeah, but things are so fluid.
Dialogue: 0,0:18:45.95,0:18:47.50,Default,,0000,0000,0000,,“I’m going to\Nhave to change the plan.”
Dialogue: 0,0:18:47.50,0:18:50.15,Default,,0000,0000,0000,,And I’m like, “Yes! You are going to\Nhave to change the plan.
Dialogue: 0,0:18:50.15,0:18:53.44,Default,,0000,0000,0000,,“But you can’t change it\Nunless you have it.”
Dialogue: 0,0:18:53.44,0:18:54.26,Default,,0000,0000,0000,,And the excuse of,
Dialogue: 0,0:18:54.26,0:18:56.88,Default,,0000,0000,0000,,I’m not going to make a plan\Nbecause things might change,
Dialogue: 0,0:18:56.88,0:18:59.50,Default,,0000,0000,0000,,is just this paralysis of:\NI don’t have any marching orders.
Dialogue: 0,0:18:59.50,0:19:00.55,Default,,0000,0000,0000,,So have a plan,
Dialogue: 0,0:19:00.55,0:19:01.66,Default,,0000,0000,0000,,accept\Nthat it will change,
Dialogue: 0,0:19:01.66,0:19:05.32,Default,,0000,0000,0000,,but have it so you have the basis\Nto start with.
Dialogue: 0,0:19:05.32,0:19:06.42,Default,,0000,0000,0000,,To-do lists.
Dialogue: 0,0:19:06.42,0:19:08.55,Default,,0000,0000,0000,,How many people here,\Nright now, if I said,
Dialogue: 0,0:19:08.55,0:19:11.97,Default,,0000,0000,0000,,can you produce it,\Ncould show me their to-do list?
Dialogue: 0,0:19:11.97,0:19:15.26,Default,,0000,0000,0000,,Okay, not bad, not bad.
Dialogue: 0,0:19:16.32,0:19:17.62,Default,,0000,0000,0000,,The key thing with to-do lists
Dialogue: 0,0:19:17.62,0:19:20.63,Default,,0000,0000,0000,,is you have to break things down\Ninto small steps.
Dialogue: 0,0:19:20.63,0:19:22.07,Default,,0000,0000,0000,,I literally once,\Non my to-do list,
Dialogue: 0,0:19:22.07,0:19:24.40,Default,,0000,0000,0000,,when I was a junior faculty member\Nat the University of Virginia,
Dialogue: 0,0:19:24.40,0:19:26.27,Default,,0000,0000,0000,,I put: “Get tenure.”
Dialogue: 0,0:19:26.27,0:19:29.10,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:19:29.10,0:19:31.100,Default,,0000,0000,0000,,That was naive!
Dialogue: 0,0:19:31.100,0:19:33.71,Default,,0000,0000,0000,,And I looked at that for a while,\Nand I said,
Dialogue: 0,0:19:33.71,0:19:36.79,Default,,0000,0000,0000,,“That’s really hard,\NI don’t think I can do that.”
Dialogue: 0,0:19:36.79,0:19:40.08,Default,,0000,0000,0000,,And, my children, Dylan and Logan\Nand Chloe,
Dialogue: 0,0:19:40.08,0:19:42.22,Default,,0000,0000,0000,,particularly Dylan,\Nis at the age
Dialogue: 0,0:19:42.22,0:19:45.60,Default,,0000,0000,0000,,where he can clean his own damn room,\Nthank you very much.
Dialogue: 0,0:19:45.60,0:19:47.86,Default,,0000,0000,0000,,But he doesn’t like to.
Dialogue: 0,0:19:47.86,0:19:50.92,Default,,0000,0000,0000,,And, Chris is smiling,\Nbecause I used to do this story on him,
Dialogue: 0,0:19:50.92,0:19:53.11,Default,,0000,0000,0000,,but now I’ve got my own kids\Nto pick on.
Dialogue: 0,0:19:53.11,0:19:54.25,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:19:54.25,0:19:55.58,Default,,0000,0000,0000,,But Dylan will come to me\Nand say,
Dialogue: 0,0:19:55.58,0:19:57.56,Default,,0000,0000,0000,,“I can’t pick up my room,\Nit’s too much stuff.”
Dialogue: 0,0:19:57.56,0:19:58.94,Default,,0000,0000,0000,,[lets out exaggerated sigh]
Dialogue: 0,0:19:58.94,0:20:00.80,Default,,0000,0000,0000,,He’s not even a teen\Nand he’s already got that,
Dialogue: 0,0:20:00.80,0:20:01.53,Default,,0000,0000,0000,,you know?
Dialogue: 0,0:20:01.53,0:20:02.78,Default,,0000,0000,0000,,[lets out exaggerated sigh]
Dialogue: 0,0:20:02.78,0:20:04.97,Default,,0000,0000,0000,,And I say,\N“Well, can you make your bed?”
Dialogue: 0,0:20:04.97,0:20:07.31,Default,,0000,0000,0000,,“Yeah, I can do that."\N[imitates footsteps retreating]
Dialogue: 0,0:20:07.31,0:20:09.12,Default,,0000,0000,0000,,“Okay, can you put the clothes\Nin the hamper?”
Dialogue: 0,0:20:09.12,0:20:11.38,Default,,0000,0000,0000,,“Yeah, I can do that.”\N[iimitates footsteps retreating]
Dialogue: 0,0:20:11.38,0:20:12.94,Default,,0000,0000,0000,,And you know,\Nyou do three or four things,
Dialogue: 0,0:20:12.94,0:20:14.22,Default,,0000,0000,0000,,and then it’s like,
Dialogue: 0,0:20:14.22,0:20:15.86,Default,,0000,0000,0000,,“Well, Dylan, you just cleaned\Nyour room.”
Dialogue: 0,0:20:15.86,0:20:17.24,Default,,0000,0000,0000,,[childlike voice]\N“I cleaned my room!”
Dialogue: 0,0:20:17.24,0:20:18.11,Default,,0000,0000,0000,,And he feels good.
Dialogue: 0,0:20:18.11,0:20:19.46,Default,,0000,0000,0000,,He is empowered.
Dialogue: 0,0:20:19.46,0:20:20.85,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:20:20.85,0:20:22.06,Default,,0000,0000,0000,,And everybody’s happy,\Nand
Dialogue: 0,0:20:22.06,0:20:24.80,Default,,0000,0000,0000,,of course, I’ve had to spend twice\Nas much time
Dialogue: 0,0:20:24.80,0:20:27.23,Default,,0000,0000,0000,,managing him\Nas I could’ve done it by myself,
Dialogue: 0,0:20:27.23,0:20:29.34,Default,,0000,0000,0000,,but that’s okay,\Nthat’s what being a boss is about,
Dialogue: 0,0:20:29.34,0:20:30.90,Default,,0000,0000,0000,,is growing your people,
Dialogue: 0,0:20:30.90,0:20:32.85,Default,,0000,0000,0000,,no matter how small or large\Nthey might be at the time.
Dialogue: 0,0:20:32.85,0:20:34.12,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:20:34.12,0:20:36.44,Default,,0000,0000,0000,,The last thing about to-do lists,\Nor getting yourself going,
Dialogue: 0,0:20:36.44,0:20:38.19,Default,,0000,0000,0000,,is if you’ve got a bunch\Nof things to do,
Dialogue: 0,0:20:38.19,0:20:41.15,Default,,0000,0000,0000,,do the ugliest thing first.
Dialogue: 0,0:20:41.15,0:20:43.65,Default,,0000,0000,0000,,There’s an old saying,\N"If you have to eat a frog,
Dialogue: 0,0:20:43.65,0:20:46.32,Default,,0000,0000,0000,,"don’t spend a lot of time looking\Nat it first.
Dialogue: 0,0:20:46.32,0:20:49.99,Default,,0000,0000,0000,,"And if you have to eat three of them,\Ndon’t start with the small one."
Dialogue: 0,0:20:49.99,0:20:52.19,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:20:56.54,0:20:58.77,Default,,0000,0000,0000,,All right,\Nthis is the most important slide
Dialogue: 0,0:20:58.77,0:21:00.19,Default,,0000,0000,0000,,in the entire talk.
Dialogue: 0,0:21:00.19,0:21:01.87,Default,,0000,0000,0000,,So, if you want to leave\Nafter this slide,
Dialogue: 0,0:21:01.87,0:21:04.94,Default,,0000,0000,0000,,I will not be offended\Nbecause it’s all downhill from here.
Dialogue: 0,0:21:04.94,0:21:06.12,Default,,0000,0000,0000,,And this is blatantly stolen,
Dialogue: 0,0:21:06.12,0:21:08.30,Default,,0000,0000,0000,,this is Steven Covey’s\Ngreat contribution to the world.
Dialogue: 0,0:21:08.30,0:21:12.73,Default,,0000,0000,0000,,He talks about it in one—\Nin the Seven Habits book.
Dialogue: 0,0:21:12.73,0:21:14.53,Default,,0000,0000,0000,,Imagine your to-do list—
Dialogue: 0,0:21:14.53,0:21:17.40,Default,,0000,0000,0000,,most people sort their to-do list,\Neither, you know,
Dialogue: 0,0:21:17.40,0:21:20.14,Default,,0000,0000,0000,,“the order that I got it,\Nthrow it on the bottom.”
Dialogue: 0,0:21:20.14,0:21:22.74,Default,,0000,0000,0000,,Or, they sort it in due-date list,
Dialogue: 0,0:21:22.74,0:21:25.13,Default,,0000,0000,0000,,which is more sophisticated,\Nand more helpful.
Dialogue: 0,0:21:25.13,0:21:28.84,Default,,0000,0000,0000,,But still very, very wrong.
Dialogue: 0,0:21:28.84,0:21:30.92,Default,,0000,0000,0000,,So looking at the four-quadrant\Nto-do list.
Dialogue: 0,0:21:30.92,0:21:32.42,Default,,0000,0000,0000,,If you’ve got a quadrant\Nwhere things are
Dialogue: 0,0:21:32.42,0:21:34.44,Default,,0000,0000,0000,,“Important and Due Soon,”
Dialogue: 0,0:21:34.44,0:21:36.48,Default,,0000,0000,0000,,“Important and Not Due Soon,”
Dialogue: 0,0:21:36.48,0:21:38.40,Default,,0000,0000,0000,,“Not Important and Due Soon,”
Dialogue: 0,0:21:38.40,0:21:40.57,Default,,0000,0000,0000,,and “Not Important\Nand Not Due Soon.”
Dialogue: 0,0:21:40.57,0:21:41.65,Default,,0000,0000,0000,,All right,
Dialogue: 0,0:21:41.65,0:21:44.16,Default,,0000,0000,0000,,which of these four quadrants\Ndo you think,
Dialogue: 0,0:21:44.16,0:21:45.68,Default,,0000,0000,0000,,upper left, upper right,\Nlower left, lower right,
Dialogue: 0,0:21:45.68,0:21:48.88,Default,,0000,0000,0000,,which one do you think\Nyou should work on immediately?
Dialogue: 0,0:21:48.88,0:21:50.01,Default,,0000,0000,0000,,Upper left!
Dialogue: 0,0:21:50.01,0:21:51.45,Default,,0000,0000,0000,,You are such a great crowd.
Dialogue: 0,0:21:51.45,0:21:52.34,Default,,0000,0000,0000,,Okay.
Dialogue: 0,0:21:52.34,0:21:55.65,Default,,0000,0000,0000,,And which one do you think\Nyou should probably do last?
Dialogue: 0,0:21:55.65,0:21:56.54,Default,,0000,0000,0000,,Lower right.
Dialogue: 0,0:21:56.54,0:21:58.10,Default,,0000,0000,0000,,And that’s, you know,\Nthat’s easy.
Dialogue: 0,0:21:58.10,0:21:59.92,Default,,0000,0000,0000,,That’s obviously number one.
Dialogue: 0,0:21:59.92,0:22:02.23,Default,,0000,0000,0000,,That’s obviously number four.
Dialogue: 0,0:22:02.23,0:22:06.63,Default,,0000,0000,0000,,But this is where everybody\Nin my experience gets it wrong.
Dialogue: 0,0:22:06.63,0:22:07.55,Default,,0000,0000,0000,,What we do now\Nis we say,
Dialogue: 0,0:22:07.55,0:22:09.47,Default,,0000,0000,0000,,“I do the number ones,\Nand then I move on
Dialogue: 0,0:22:09.47,0:22:11.70,Default,,0000,0000,0000,,“to the stuff that's ‘Due Soon\Nand Not Important.’”
Dialogue: 0,0:22:11.70,0:22:13.43,Default,,0000,0000,0000,,When you write it\Nin this quadrant list,
Dialogue: 0,0:22:13.43,0:22:14.58,Default,,0000,0000,0000,,it’s really stunning,
Dialogue: 0,0:22:14.58,0:22:15.89,Default,,0000,0000,0000,,I’ve seen\Npeople do this, they say,
Dialogue: 0,0:22:15.89,0:22:17.72,Default,,0000,0000,0000,,"This is due soon,\Nand I know it’s not important,
Dialogue: 0,0:22:17.72,0:22:19.62,Default,,0000,0000,0000,,“so I’m going to get right\Nto work on it.”
Dialogue: 0,0:22:19.62,0:22:22.27,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:22:22.27,0:22:24.76,Default,,0000,0000,0000,,And, the most crucial thing\NI can teach you
Dialogue: 0,0:22:24.76,0:22:26.68,Default,,0000,0000,0000,,about time management\Nis when you’re done picking
Dialogue: 0,0:22:26.68,0:22:30.75,Default,,0000,0000,0000,,off the “Important and Due Soon,”\Nthat’s when you go here.
Dialogue: 0,0:22:30.75,0:22:32.69,Default,,0000,0000,0000,,You go to it’s “Not Due Soon\Nand It’s Important.”
Dialogue: 0,0:22:32.69,0:22:34.85,Default,,0000,0000,0000,,And there will be a moment\Nin your life where you say,
Dialogue: 0,0:22:34.85,0:22:37.11,Default,,0000,0000,0000,,“Hey, this thing that’s due soon\Nbut not important,
Dialogue: 0,0:22:37.11,0:22:40.13,Default,,0000,0000,0000,,“I won’t do it!
Dialogue: 0,0:22:40.13,0:22:43.20,Default,,0000,0000,0000,,“Because it’s not important!\NIt says so right here on the chart!”
Dialogue: 0,0:22:43.16,0:22:48.64,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:22:48.64,0:22:51.61,Default,,0000,0000,0000,,And magically, you have time
Dialogue: 0,0:22:51.61,0:22:53.41,Default,,0000,0000,0000,,to work on the thing\Nthat is not due soon,\N
Dialogue: 0,0:22:53.41,0:22:54.42,Default,,0000,0000,0000,,but is important,
Dialogue: 0,0:22:54.42,0:22:59.32,Default,,0000,0000,0000,,so that next week\Nit never got a chance to get here,
Dialogue: 0,0:22:59.32,0:23:01.67,Default,,0000,0000,0000,,because you killed it\Nin the crib.
Dialogue: 0,0:23:01.67,0:23:03.57,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:23:03.57,0:23:05.59,Default,,0000,0000,0000,,My wife won’t like\Nthat metaphor.
Dialogue: 0,0:23:05.59,0:23:08.53,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:23:08.53,0:23:11.75,Default,,0000,0000,0000,,But you kill,\Nor you solve the problem,
Dialogue: 0,0:23:11.75,0:23:13.52,Default,,0000,0000,0000,,of something that’s\Ndue next week
Dialogue: 0,0:23:13.52,0:23:16.36,Default,,0000,0000,0000,,when you’re not under time stress,\Nbecause it’s not due tomorrow.
Dialogue: 0,0:23:16.36,0:23:19.59,Default,,0000,0000,0000,,And suddenly you become one\Nof those zen-like people,
Dialogue: 0,0:23:19.59,0:23:21.38,Default,,0000,0000,0000,,who always seem\Nto have all the time in the world,
Dialogue: 0,0:23:21.38,0:23:24.58,Default,,0000,0000,0000,,because\Nthey’ve figured this out.
Dialogue: 0,0:23:24.58,0:23:25.35,Default,,0000,0000,0000,,All right.
Dialogue: 0,0:23:25.35,0:23:27.22,Default,,0000,0000,0000,,Paperwork.
Dialogue: 0,0:23:27.22,0:23:29.99,Default,,0000,0000,0000,,The first thing you need to know\Nis that having cluttered paperwork
Dialogue: 0,0:23:29.99,0:23:30.84,Default,,0000,0000,0000,,leads to thrashing.
Dialogue: 0,0:23:30.84,0:23:32.51,Default,,0000,0000,0000,,You end up with all these things\Non your desk,
Dialogue: 0,0:23:32.51,0:23:34.30,Default,,0000,0000,0000,,and you can’t find anything,
Dialogue: 0,0:23:34.30,0:23:35.52,Default,,0000,0000,0000,,the moment you turn\Nto your desk,
Dialogue: 0,0:23:35.52,0:23:37.07,Default,,0000,0000,0000,,your desk is saying to you,
Dialogue: 0,0:23:37.07,0:23:38.50,Default,,0000,0000,0000,,[in a gruff voice]\N“I own you.”
Dialogue: 0,0:23:38.50,0:23:39.32,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:23:39.32,0:23:42.55,Default,,0000,0000,0000,,[in a gruff voice]\N“I have more things than you can do.
Dialogue: 0,0:23:42.55,0:23:46.42,Default,,0000,0000,0000,,"And they are many colors\Nand laid out.”
Dialogue: 0,0:23:46.42,0:23:48.60,Default,,0000,0000,0000,,So what I find\Nis that it’s really crucial
Dialogue: 0,0:23:48.60,0:23:50.59,Default,,0000,0000,0000,,to keep your desk clear,
Dialogue: 0,0:23:50.59,0:23:52.89,Default,,0000,0000,0000,,and we’ll talk\Nabout where the paper goes in a second,
Dialogue: 0,0:23:52.89,0:23:54.11,Default,,0000,0000,0000,,and you have one thing\Non your desk,
Dialogue: 0,0:23:54.11,0:23:57.40,Default,,0000,0000,0000,,because then it’s like,\N“Haha! Now it’s Thunderdome!
Dialogue: 0,0:23:57.40,0:23:59.73,Default,,0000,0000,0000,,"Me and the ONE piece\Nof paper.”
Dialogue: 0,0:23:59.73,0:24:02.87,Default,,0000,0000,0000,,And so I usually win that one.
Dialogue: 0,0:24:02.87,0:24:04.68,Default,,0000,0000,0000,,One of the mantras\Nof time management is
Dialogue: 0,0:24:04.68,0:24:06.78,Default,,0000,0000,0000,,"Touch each piece\Nof paper once."
Dialogue: 0,0:24:06.78,0:24:09.76,Default,,0000,0000,0000,,You get the piece of paper,\Nyou look at it, you work at it,
Dialogue: 0,0:24:09.76,0:24:13.12,Default,,0000,0000,0000,,and I think that’s extremely true\Nfor email.
Dialogue: 0,0:24:13.12,0:24:15.66,Default,,0000,0000,0000,,How many people here—\Nwell, I’m going to take it for granted
Dialogue: 0,0:24:15.66,0:24:17.84,Default,,0000,0000,0000,,that everybody here\Nhas an email inbox.
Dialogue: 0,0:24:17.84,0:24:18.94,Default,,0000,0000,0000,,How many people right now
Dialogue: 0,0:24:18.94,0:24:22.92,Default,,0000,0000,0000,,have more than 20 items\Nin their email inbox?
Dialogue: 0,0:24:22.92,0:24:26.79,Default,,0000,0000,0000,,Ohh! I’m in the right room.
Dialogue: 0,0:24:26.79,0:24:30.01,Default,,0000,0000,0000,,Your inbox is not your to-do list.
Dialogue: 0,0:24:30.01,0:24:34.89,Default,,0000,0000,0000,,And my wife has learned that I need\Nto get my inbox clear.
Dialogue: 0,0:24:34.89,0:24:38.69,Default,,0000,0000,0000,,Now sometimes, this really means\Njust filing things away,
Dialogue: 0,0:24:38.69,0:24:41.05,Default,,0000,0000,0000,,and putting something\Non my to-do list.
Dialogue: 0,0:24:41.05,0:24:43.43,Default,,0000,0000,0000,,But remember,\Nthe to-do list is sorted by importance.
Dialogue: 0,0:24:43.43,0:24:46.54,Default,,0000,0000,0000,,But my—does anybody here\Nhave an email program
Dialogue: 0,0:24:46.54,0:24:49.46,Default,,0000,0000,0000,,where you can press the\N“Sort by Importance” button?
Dialogue: 0,0:24:51.33,0:24:54.25,Default,,0000,0000,0000,,It’s amazing how people\Nwho build software,
Dialogue: 0,0:24:54.25,0:24:57.30,Default,,0000,0000,0000,,that really is a huge part\Nof our life and getting work done,
Dialogue: 0,0:24:57.30,0:24:59.42,Default,,0000,0000,0000,,haven’t a clue.
Dialogue: 0,0:24:59.42,0:25:01.61,Default,,0000,0000,0000,,And that’s not a slam\Non any particular company.
Dialogue: 0,0:25:01.61,0:25:03.64,Default,,0000,0000,0000,,I think they all\Nhave missed the boat.
Dialogue: 0,0:25:03.64,0:25:06.22,Default,,0000,0000,0000,,And I just find it fascinating...
Dialogue: 0,0:25:06.22,0:25:07.76,Default,,0000,0000,0000,,because everyone I know,\Nor most I know,
Dialogue: 0,0:25:07.76,0:25:09.24,Default,,0000,0000,0000,,have this inbox that's—
Dialogue: 0,0:25:09.24,0:25:11.92,Default,,0000,0000,0000,,all right, I gotta ask, how many people\Nhave more than 100 things
Dialogue: 0,0:25:11.92,0:25:13.36,Default,,0000,0000,0000,,in their email inbox?
Dialogue: 0,0:25:13.36,0:25:16.22,Default,,0000,0000,0000,,Oh, I’m just not going to keep going,\Nthis is too depressing.
Dialogue: 0,0:25:16.22,0:25:18.30,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:25:18.30,0:25:21.71,Default,,0000,0000,0000,,So, you really want to get the thing\Nin your inbox,
Dialogue: 0,0:25:21.71,0:25:22.89,Default,,0000,0000,0000,,look at it, and say,
Dialogue: 0,0:25:22.89,0:25:24.10,Default,,0000,0000,0000,,“I’m either reading it now,
Dialogue: 0,0:25:24.10,0:25:26.82,Default,,0000,0000,0000,,“or I’m going to file it and put an entry\Nin my to-do list.”
Dialogue: 0,0:25:26.82,0:25:29.12,Default,,0000,0000,0000,,And that’s just a crucial thing,\Nbecause otherwise,
Dialogue: 0,0:25:29.12,0:25:30.67,Default,,0000,0000,0000,,every time you go\Nto read your email,
Dialogue: 0,0:25:30.67,0:25:34.06,Default,,0000,0000,0000,,you’re just swamped,\Nand it’s as bad as the cluttered paper.
Dialogue: 0,0:25:36.04,0:25:37.50,Default,,0000,0000,0000,,You’re all trying\Nto figure out how
Dialogue: 0,0:25:37.50,0:25:41.21,Default,,0000,0000,0000,,that heading goes\Nwith that picture.
Dialogue: 0,0:25:41.21,0:25:44.64,Default,,0000,0000,0000,,A filing system\Nis absolutely essential.
Dialogue: 0,0:25:44.64,0:25:46.20,Default,,0000,0000,0000,,And I know this\Nbecause I married
Dialogue: 0,0:25:46.20,0:25:48.08,Default,,0000,0000,0000,,the most wonderful woman\Nin the world,
Dialogue: 0,0:25:48.08,0:25:50.69,Default,,0000,0000,0000,,but she’s not a good filer.
Dialogue: 0,0:25:50.69,0:25:52.41,Default,,0000,0000,0000,,But she is now,
Dialogue: 0,0:25:52.41,0:25:55.66,Default,,0000,0000,0000,,because...after we got married,
Dialogue: 0,0:25:55.66,0:25:57.15,Default,,0000,0000,0000,,and we moved in together,
Dialogue: 0,0:25:57.15,0:25:59.49,Default,,0000,0000,0000,,and we resolved all the other\Ntypical couple things, I said,
Dialogue: 0,0:25:59.49,0:26:03.14,Default,,0000,0000,0000,,“We have to have a place\Nwhere our papers go,
Dialogue: 0,0:26:03.14,0:26:05.40,Default,,0000,0000,0000,,“and it’s in alphabetical order.”
Dialogue: 0,0:26:05.40,0:26:07.84,Default,,0000,0000,0000,,And she said,\N“Well, that sounds a little compulsive…”
Dialogue: 0,0:26:07.84,0:26:10.48,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:26:10.48,0:26:13.61,Default,,0000,0000,0000,,And I said,\N“Okay, honey….”
Dialogue: 0,0:26:13.61,0:26:16.23,Default,,0000,0000,0000,,So I went out to IKEA,\Nand I got this big, nice,
Dialogue: 0,0:26:16.23,0:26:19.86,Default,,0000,0000,0000,,way-too-expensive, big, wooden,\Nfake-mahogany thing,
Dialogue: 0,0:26:19.86,0:26:20.97,Default,,0000,0000,0000,,with big drawers,
Dialogue: 0,0:26:20.97,0:26:23.37,Default,,0000,0000,0000,,so she liked it,\Nbecause it looked kind of nice.
Dialogue: 0,0:26:23.37,0:26:25.63,Default,,0000,0000,0000,,And having A Place\Nin our house
Dialogue: 0,0:26:25.63,0:26:28.72,Default,,0000,0000,0000,,where any piece of paper went,\Nand was in alphabetical order,
Dialogue: 0,0:26:28.72,0:26:31.29,Default,,0000,0000,0000,,did wonderful things\Nfor our marriage,
Dialogue: 0,0:26:31.29,0:26:32.50,Default,,0000,0000,0000,,because there was never any,
Dialogue: 0,0:26:32.50,0:26:35.09,Default,,0000,0000,0000,,“Honey,\Nwhere did you put blah-blah-blah?”
Dialogue: 0,0:26:35.09,0:26:36.67,Default,,0000,0000,0000,,And there was never being mad\Nat somebody
Dialogue: 0,0:26:36.67,0:26:38.55,Default,,0000,0000,0000,,because they put something\Nin some unexpected place.
Dialogue: 0,0:26:38.55,0:26:40.61,Default,,0000,0000,0000,,There was an expected place\Nfor it.
Dialogue: 0,0:26:40.61,0:26:42.52,Default,,0000,0000,0000,,And when you’re looking\Nfor important receipts,
Dialogue: 0,0:26:42.52,0:26:44.62,Default,,0000,0000,0000,,or whatever it is,\Nthis is actually important.
Dialogue: 0,0:26:44.62,0:26:48.95,Default,,0000,0000,0000,,And, we have found that this\Nhas been a wonderful thing for us.
Dialogue: 0,0:26:48.95,0:26:51.15,Default,,0000,0000,0000,,I think file systems among groups\Nof people,
Dialogue: 0,0:26:51.15,0:26:52.82,Default,,0000,0000,0000,,whether it’s a marriage\Nor an office, are crucial,
Dialogue: 0,0:26:52.82,0:26:54.09,Default,,0000,0000,0000,,But even if it’s just you,
Dialogue: 0,0:26:54.09,0:26:56.65,Default,,0000,0000,0000,,having a place where you know\Nyou put something,
Dialogue: 0,0:26:56.65,0:26:59.57,Default,,0000,0000,0000,,really beats all hell out of running\Naround for an hour, going,
Dialogue: 0,0:26:59.57,0:27:02.55,Default,,0000,0000,0000,,“Where is it?\NI know it’s blue.
Dialogue: 0,0:27:03.43,0:27:04.84,Default,,0000,0000,0000,,“And I was eating\Nwhen I read it.”
Dialogue: 0,0:27:04.84,0:27:08.05,Default,,0000,0000,0000,,I mean,\Nthis is not a filing system.
Dialogue: 0,0:27:08.05,0:27:10.69,Default,,0000,0000,0000,,This is madness.
Dialogue: 0,0:27:10.69,0:27:11.88,Default,,0000,0000,0000,,A lot of people ask me,
Dialogue: 0,0:27:11.88,0:27:14.08,Default,,0000,0000,0000,,“So Randy, what does\Nyour desk look like?”
Dialogue: 0,0:27:14.08,0:27:15.56,Default,,0000,0000,0000,,So, as my wife would say,
Dialogue: 0,0:27:15.56,0:27:16.99,Default,,0000,0000,0000,,this is what Randy’s desk\Nlooks like
Dialogue: 0,0:27:16.99,0:27:19.02,Default,,0000,0000,0000,,when he’s photographing it\Nfor a talk.
Dialogue: 0,0:27:19.02,0:27:22.68,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:27:22.68,0:27:24.55,Default,,0000,0000,0000,,The important thing\Nis that I’m a computer geek,
Dialogue: 0,0:27:24.55,0:27:26.53,Default,,0000,0000,0000,,so I have the desk\Noff to the right,
Dialogue: 0,0:27:26.53,0:27:29.08,Default,,0000,0000,0000,,and then I have the computer station\Noff to the left.
Dialogue: 0,0:27:29.08,0:27:30.65,Default,,0000,0000,0000,,I like to have my desk\Nin front of a window
Dialogue: 0,0:27:30.65,0:27:32.83,Default,,0000,0000,0000,,whenever I can do that.
Dialogue: 0,0:27:32.83,0:27:34.24,Default,,0000,0000,0000,,This is an old photograph.
Dialogue: 0,0:27:34.24,0:27:36.06,Default,,0000,0000,0000,,These have now been replaced\Nby LCD monitors,
Dialogue: 0,0:27:36.06,0:27:38.18,Default,,0000,0000,0000,,but I left the old picture\Nbecause the crucial thing is
Dialogue: 0,0:27:38.18,0:27:40.21,Default,,0000,0000,0000,,it doesn’t matter\Nif they’re fancy high-tech,
Dialogue: 0,0:27:40.21,0:27:42.30,Default,,0000,0000,0000,,the key thing is screen space.
Dialogue: 0,0:27:42.30,0:27:43.47,Default,,0000,0000,0000,,Lots of people\Nhave studied this.
Dialogue: 0,0:27:43.47,0:27:44.98,Default,,0000,0000,0000,,How many people\Nin this room
Dialogue: 0,0:27:44.98,0:27:48.57,Default,,0000,0000,0000,,have more than one monitor\Non their computer desktop?
Dialogue: 0,0:27:48.57,0:27:49.51,Default,,0000,0000,0000,,Okay, not bad.
Dialogue: 0,0:27:49.51,0:27:52.04,Default,,0000,0000,0000,,So we’re getting there,\Nit’s startin' to happen.
Dialogue: 0,0:27:52.04,0:27:54.19,Default,,0000,0000,0000,,What I’ve found\Nis that I could go back
Dialogue: 0,0:27:54.19,0:27:58.29,Default,,0000,0000,0000,,from three to two,\Nbut I just can’t go back to one.
Dialogue: 0,0:27:58.29,0:28:00.44,Default,,0000,0000,0000,,There’s just too many things,\Nand as somebody said,
Dialogue: 0,0:28:00.44,0:28:03.42,Default,,0000,0000,0000,,it’s the difference between working\Non a desk, like at home,
Dialogue: 0,0:28:03.42,0:28:06.54,Default,,0000,0000,0000,,and trying to get work done\Non the little tray on an airplane.
Dialogue: 0,0:28:06.54,0:28:08.24,Default,,0000,0000,0000,,In principle,\Nthe little tray on the airplane
Dialogue: 0,0:28:08.24,0:28:10.61,Default,,0000,0000,0000,,is big enough\Nfor everything you need to do.
Dialogue: 0,0:28:10.61,0:28:14.42,Default,,0000,0000,0000,,It’s just that in practice,\Nit’s pretty small.
Dialogue: 0,0:28:14.42,0:28:16.87,Default,,0000,0000,0000,,So, multiple monitors,\NI think, are very important.
Dialogue: 0,0:28:16.87,0:28:20.31,Default,,0000,0000,0000,,And I’ll show you in a second what is\Non each of those.
Dialogue: 0,0:28:20.31,0:28:23.44,Default,,0000,0000,0000,,And I believe in multiple monitors,\Nwe’ve believed in it for a long time.
Dialogue: 0,0:28:23.44,0:28:26.56,Default,,0000,0000,0000,,That’s my research group,
Dialogue: 0,0:28:26.56,0:28:29.31,Default,,0000,0000,0000,,our laboratory a long time ago,\Nat Carnegie Mellon.
Dialogue: 0,0:28:29.31,0:28:31.75,Default,,0000,0000,0000,,That’s Caitlin Kelleher,\Nwho's now Doctor Kelleher, thank you,
Dialogue: 0,0:28:31.75,0:28:34.11,Default,,0000,0000,0000,,and she’s at Washington University\Nin St. Louis,
Dialogue: 0,0:28:34.11,0:28:36.76,Default,,0000,0000,0000,,doing wonderful things.
Dialogue: 0,0:28:36.76,0:28:38.62,Default,,0000,0000,0000,,But we had everybody\Nwith three monitors,
Dialogue: 0,0:28:38.62,0:28:40.86,Default,,0000,0000,0000,,and the cost\Non this is absolutely trivial.
Dialogue: 0,0:28:40.86,0:28:44.25,Default,,0000,0000,0000,,If you figure the cost\Nof adding a second monitor
Dialogue: 0,0:28:44.25,0:28:46.95,Default,,0000,0000,0000,,to an employee’s yearly cost\Nto the company,
Dialogue: 0,0:28:46.95,0:28:49.66,Default,,0000,0000,0000,,it’s not even 1% anymore.
Dialogue: 0,0:28:49.66,0:28:50.88,Default,,0000,0000,0000,,So why would you not do it?
Dialogue: 0,0:28:50.88,0:28:52.69,Default,,0000,0000,0000,,So one of my “walk-aways”\Nfor all of you
Dialogue: 0,0:28:52.69,0:28:54.57,Default,,0000,0000,0000,,is you should all go to your boss\Nand say,
Dialogue: 0,0:28:54.57,0:28:56.98,Default,,0000,0000,0000,,“I need a second monitor,\NI just can’t work without it.
Dialogue: 0,0:28:56.98,0:28:58.63,Default,,0000,0000,0000,,“Randy told me\Nto tell you that.”
Dialogue: 0,0:28:58.63,0:29:00.34,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:29:00.34,0:29:01.87,Default,,0000,0000,0000,,Because it will increase\Nyour productivity,
Dialogue: 0,0:29:01.87,0:29:04.86,Default,,0000,0000,0000,,and the computers can all\Ndrive two monitors, so why not?
Dialogue: 0,0:29:04.86,0:29:07.01,Default,,0000,0000,0000,,So what do I have\Non my three monitors?
Dialogue: 0,0:29:07.01,0:29:10.29,Default,,0000,0000,0000,,On the left is my to-do list,
Dialogue: 0,0:29:10.29,0:29:12.48,Default,,0000,0000,0000,,all sorts of stuff in there.
Dialogue: 0,0:29:12.48,0:29:14.44,Default,,0000,0000,0000,,And my system,\Nwe’re all idiosyncratic,
Dialogue: 0,0:29:14.44,0:29:17.43,Default,,0000,0000,0000,,my system is that\NI just put a number zero through nine,
Dialogue: 0,0:29:17.43,0:29:20.31,Default,,0000,0000,0000,,and I use an editor\Nthat can quickly sort on that number
Dialogue: 0,0:29:20.31,0:29:21.24,Default,,0000,0000,0000,,in the first column.
Dialogue: 0,0:29:21.24,0:29:24.05,Default,,0000,0000,0000,,But the key thing is,\Nit’s sorted by priority.
Dialogue: 0,0:29:24.05,0:29:26.01,Default,,0000,0000,0000,,In the middle\Nis my mail program.
Dialogue: 0,0:29:26.01,0:29:30.09,Default,,0000,0000,0000,,Note the empty inbox.
Dialogue: 0,0:29:30.09,0:29:34.10,Default,,0000,0000,0000,,And, I try very hard,\NI sleep better if I go to sleep
Dialogue: 0,0:29:34.10,0:29:35.100,Default,,0000,0000,0000,,with the inbox empty.
Dialogue: 0,0:29:35.100,0:29:39.50,Default,,0000,0000,0000,,When my inbox does creep up,\NI get really testy.
Dialogue: 0,0:29:39.50,0:29:41.25,Default,,0000,0000,0000,,So, my wife will actually say\Nto me,
Dialogue: 0,0:29:41.25,0:29:43.22,Default,,0000,0000,0000,,“I think you need\Nto clear the inbox.”
Dialogue: 0,0:29:43.22,0:29:45.21,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:29:45.21,0:29:47.14,Default,,0000,0000,0000,,On the third one is a calendar.
Dialogue: 0,0:29:47.14,0:29:49.33,Default,,0000,0000,0000,,This is from a number\Nof years ago,
Dialogue: 0,0:29:49.33,0:29:52.10,Default,,0000,0000,0000,,but that’s kind of like\Nwhat my days would be.
Dialogue: 0,0:29:52.10,0:29:54.01,Default,,0000,0000,0000,,I used to be very heavily booked.
Dialogue: 0,0:29:54.01,0:29:55.95,Default,,0000,0000,0000,,And, I don’t care which software\Nyou use,
Dialogue: 0,0:29:55.95,0:29:57.36,Default,,0000,0000,0000,,I don’t care which calendar\Nyou use,
Dialogue: 0,0:29:57.36,0:29:58.91,Default,,0000,0000,0000,,I don’t care if it’s paper\Nor computer,
Dialogue: 0,0:29:58.91,0:30:00.85,Default,,0000,0000,0000,,whatever works for you,
Dialogue: 0,0:30:00.85,0:30:04.03,Default,,0000,0000,0000,,but you should have some system\Nwhereby you know
Dialogue: 0,0:30:04.03,0:30:08.36,Default,,0000,0000,0000,,where you’re supposed to be\Nnext Tuesday at 2 o’clock.
Dialogue: 0,0:30:08.36,0:30:11.22,Default,,0000,0000,0000,,Because even if you can live your life\Nwithout that,
Dialogue: 0,0:30:11.22,0:30:14.50,Default,,0000,0000,0000,,you’re using up a lot of your brain\Nto remember all that.
Dialogue: 0,0:30:14.50,0:30:16.28,Default,,0000,0000,0000,,And I don’t know about you,\Nbut I don’t have enough brain
Dialogue: 0,0:30:16.28,0:30:18.15,Default,,0000,0000,0000,,to spare to use it on things
Dialogue: 0,0:30:18.15,0:30:21.30,Default,,0000,0000,0000,,I can have paper or computers do\Nfor me.
Dialogue: 0,0:30:22.52,0:30:25.85,Default,,0000,0000,0000,,So back to the overview.
Dialogue: 0,0:30:25.85,0:30:28.97,Default,,0000,0000,0000,,On the desk itself,\Nlet’s zoom in a little bit.
Dialogue: 0,0:30:28.97,0:30:32.92,Default,,0000,0000,0000,,Look, I have the one thing\NI am working on at the time.
Dialogue: 0,0:30:32.92,0:30:34.25,Default,,0000,0000,0000,,I have a speaker phone.
Dialogue: 0,0:30:34.25,0:30:34.97,Default,,0000,0000,0000,,This is crucial.
Dialogue: 0,0:30:34.97,0:30:37.60,Default,,0000,0000,0000,,How many people here\Nhave a speaker phone on their desks?
Dialogue: 0,0:30:37.60,0:30:40.100,Default,,0000,0000,0000,,Okay, not bad,\Nbut a lot more people don’t.
Dialogue: 0,0:30:40.100,0:30:43.78,Default,,0000,0000,0000,,Speaker phones are essentially free.
Dialogue: 0,0:30:43.78,0:30:46.33,Default,,0000,0000,0000,,And, I spend a lot of time\Non hold,
Dialogue: 0,0:30:46.33,0:30:48.75,Default,,0000,0000,0000,,and that’s because I live\Nin American society
Dialogue: 0,0:30:48.75,0:30:50.57,Default,,0000,0000,0000,,where I get to listen to messages\Nof the form,
Dialogue: 0,0:30:50.57,0:30:53.97,Default,,0000,0000,0000,,“Your call is extremely important\Nto us.
Dialogue: 0,0:30:53.97,0:30:56.73,Default,,0000,0000,0000,,“Watch while my actions\Nare cognitively dissonant
Dialogue: 0,0:30:56.73,0:30:58.20,Default,,0000,0000,0000,,from my words.”
Dialogue: 0,0:30:58.21,0:31:03.27,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:31:03.27,0:31:07.31,Default,,0000,0000,0000,,It’s like the worst abusive relationship\Nin the world.
Dialogue: 0,0:31:07.31,0:31:09.86,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:31:09.86,0:31:11.56,Default,,0000,0000,0000,,I mean, imagine a guy picks you up\Non the first date
Dialogue: 0,0:31:11.56,0:31:12.60,Default,,0000,0000,0000,,and he smacks you on the mouth\Nand says,
Dialogue: 0,0:31:12.60,0:31:13.83,Default,,0000,0000,0000,,“I love ya, honey.”
Dialogue: 0,0:31:13.83,0:31:16.59,Default,,0000,0000,0000,,That’s pretty much\Nhow modern customer service works
Dialogue: 0,0:31:16.59,0:31:18.60,Default,,0000,0000,0000,,on the telephone.
Dialogue: 0,0:31:18.60,0:31:19.98,Default,,0000,0000,0000,,But the great thing\Nabout a speaker phone is
Dialogue: 0,0:31:19.98,0:31:21.91,Default,,0000,0000,0000,,you hit the speaker phone\Nand you dial,
Dialogue: 0,0:31:21.91,0:31:23.72,Default,,0000,0000,0000,,and then\Nyou just do something else,
Dialogue: 0,0:31:23.72,0:31:25.94,Default,,0000,0000,0000,,and if it takes seven minutes,\Nit takes seven minutes.
Dialogue: 0,0:31:25.94,0:31:27.97,Default,,0000,0000,0000,,And hey, I just look at this\Nas somebody’s piping music
Dialogue: 0,0:31:27.97,0:31:29.18,Default,,0000,0000,0000,,into my office.
Dialogue: 0,0:31:29.18,0:31:30.47,Default,,0000,0000,0000,,That’s very nice of them.
Dialogue: 0,0:31:30.47,0:31:31.41,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:31:31.41,0:31:34.71,Default,,0000,0000,0000,,I also found that having a timer\Non the phone is handy
Dialogue: 0,0:31:34.71,0:31:37.35,Default,,0000,0000,0000,,so that when somebody\Nfinally picks up in Bangalore,
Dialogue: 0,0:31:37.35,0:31:41.16,Default,,0000,0000,0000,,I can say things like,
Dialogue: 0,0:31:41.16,0:31:43.00,Default,,0000,0000,0000,,“I’m so glad to be talking with you.
Dialogue: 0,0:31:43.00,0:31:44.73,Default,,0000,0000,0000,,“By the way, if you’re keeping records\Non this sort of thing,
Dialogue: 0,0:31:44.73,0:31:46.84,Default,,0000,0000,0000,,“I’ve been on hold for seven\Nand a half minutes.”
Dialogue: 0,0:31:46.84,0:31:48.05,Default,,0000,0000,0000,,But you don’t say it angry,\Nyou just say it as,
Dialogue: 0,0:31:48.05,0:31:50.30,Default,,0000,0000,0000,,”I presume you’re logging this kind\Nof stuff.”
Dialogue: 0,0:31:50.30,0:31:52.23,Default,,0000,0000,0000,,And you’re not angry,\Nso they don’t get angry back at you,
Dialogue: 0,0:31:52.23,0:31:54.60,Default,,0000,0000,0000,,but they feel really guilty.
Dialogue: 0,0:31:54.60,0:31:56.76,Default,,0000,0000,0000,,And that’s good,\Nyou want guilty, all right.
Dialogue: 0,0:31:56.76,0:31:57.47,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:31:57.47,0:31:58.63,Default,,0000,0000,0000,,So a speaker phone is really great.
Dialogue: 0,0:31:58.63,0:31:59.86,Default,,0000,0000,0000,,I find that a speaker phone
Dialogue: 0,0:31:59.86,0:32:02.77,Default,,0000,0000,0000,,is probably the best material possession
Dialogue: 0,0:32:02.77,0:32:05.57,Default,,0000,0000,0000,,you can buy to counter stress.
Dialogue: 0,0:32:05.57,0:32:08.17,Default,,0000,0000,0000,,If I were, like,\Nteaching a yoga meditation class,
Dialogue: 0,0:32:08.17,0:32:09.54,Default,,0000,0000,0000,,I’d say,\Nwe’ll do all the yoga and meditation,
Dialogue: 0,0:32:09.54,0:32:10.83,Default,,0000,0000,0000,,I think it’s wonderful stuff,
Dialogue: 0,0:32:10.83,0:32:13.46,Default,,0000,0000,0000,,but everybody\Nalso has to have a speaker phone.
Dialogue: 0,0:32:13.46,0:32:15.56,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:32:15.56,0:32:16.82,Default,,0000,0000,0000,,What else do we have\Nbesides a speaker phone?
Dialogue: 0,0:32:16.82,0:32:19.16,Default,,0000,0000,0000,,Let’s talk about telephones\Nfor a second.
Dialogue: 0,0:32:19.16,0:32:21.71,Default,,0000,0000,0000,,I think that the telephone\Nis a great time-waster,
Dialogue: 0,0:32:21.71,0:32:24.32,Default,,0000,0000,0000,,and I think it’s very important\Nto keep your business calls short.
Dialogue: 0,0:32:24.32,0:32:26.98,Default,,0000,0000,0000,,So I recommend standing\Nduring phone calls.
Dialogue: 0,0:32:26.98,0:32:29.06,Default,,0000,0000,0000,,Great for exercise,\Nand if you tell yourself,
Dialogue: 0,0:32:29.06,0:32:30.82,Default,,0000,0000,0000,,“I’m not going to sit down\Nuntil the call is over,”
Dialogue: 0,0:32:30.82,0:32:34.98,Default,,0000,0000,0000,,you’ll be amazed\Nhow much brisker you are.
Dialogue: 0,0:32:34.98,0:32:37.20,Default,,0000,0000,0000,,Start by announcing goals\Nfor the call.
Dialogue: 0,0:32:37.20,0:32:39.00,Default,,0000,0000,0000,,“Hello, Sue?\NThis is Randy.
Dialogue: 0,0:32:39.00,0:32:40.13,Default,,0000,0000,0000,,“I’m calling you\Nbecause I have three things
Dialogue: 0,0:32:40.13,0:32:41.37,Default,,0000,0000,0000,,“that I wanted to get done.”
Dialogue: 0,0:32:41.37,0:32:42.25,Default,,0000,0000,0000,,Boom, boom, boom.
Dialogue: 0,0:32:42.25,0:32:44.03,Default,,0000,0000,0000,,Because then\Nyou’ve given her an agenda,
Dialogue: 0,0:32:44.03,0:32:45.31,Default,,0000,0000,0000,,and when you’re done\Nwith the three things,
Dialogue: 0,0:32:45.31,0:32:45.96,Default,,0000,0000,0000,,you can say,\N“That’s great.
Dialogue: 0,0:32:45.96,0:32:48.33,Default,,0000,0000,0000,,“Those are the three things I had,\Nit was great to talk to you,
Dialogue: 0,0:32:48.33,0:32:49.20,Default,,0000,0000,0000,,“love to talk to you again,\Nbye.”
Dialogue: 0,0:32:49.20,0:32:51.26,Default,,0000,0000,0000,,Boom, we’re off the phone.
Dialogue: 0,0:32:51.26,0:32:54.95,Default,,0000,0000,0000,,Whatever you do,\Ndo not put your feet up.
Dialogue: 0,0:32:54.95,0:32:57.46,Default,,0000,0000,0000,,I mean, if you put the feet up,\Nit’s just all over.
Dialogue: 0,0:32:57.46,0:33:00.27,Default,,0000,0000,0000,,And the other handy trick is\Nhave something on your desk
Dialogue: 0,0:33:00.27,0:33:03.73,Default,,0000,0000,0000,,that you actually are kind of interested\Nin going to do next.
Dialogue: 0,0:33:03.73,0:33:05.58,Default,,0000,0000,0000,,So that the phone call\Ninstead of being,
Dialogue: 0,0:33:05.58,0:33:08.51,Default,,0000,0000,0000,,“Wow, I can get off the phone\Nand go do some work, grr,
Dialogue: 0,0:33:08.51,0:33:10.16,Default,,0000,0000,0000,,“or I could keep chit-chatting.”
Dialogue: 0,0:33:10.16,0:33:11.39,Default,,0000,0000,0000,,And usually the person\Nyou’ve called,
Dialogue: 0,0:33:11.39,0:33:13.59,Default,,0000,0000,0000,,they’d like to chit-chat, too.
Dialogue: 0,0:33:13.59,0:33:15.92,Default,,0000,0000,0000,,So this is where the time-waster\Nin the office goes.
Dialogue: 0,0:33:15.92,0:33:19.26,Default,,0000,0000,0000,,And if you’re a grad student…
Dialogue: 0,0:33:19.26,0:33:19.98,Default,,0000,0000,0000,,well, if you’re a grad student,
Dialogue: 0,0:33:19.98,0:33:23.66,Default,,0000,0000,0000,,you already know\Nabout time wasting.
Dialogue: 0,0:33:23.66,0:33:25.75,Default,,0000,0000,0000,,So having something\Nyou really want to do next
Dialogue: 0,0:33:25.75,0:33:27.67,Default,,0000,0000,0000,,is a great way to get you\Noff the phone quicker.
Dialogue: 0,0:33:27.67,0:33:30.57,Default,,0000,0000,0000,,So you gotta train yourself.
Dialogue: 0,0:33:30.57,0:33:32.85,Default,,0000,0000,0000,,Getting off the phone is hard\Nfor a lot of people.
Dialogue: 0,0:33:32.85,0:33:36.22,Default,,0000,0000,0000,,I don’t suffer\Nfrom an abundance of politeness,
Dialogue: 0,0:33:36.22,0:33:39.30,Default,,0000,0000,0000,,so—my sister,\Nwhose known me for a long time,
Dialogue: 0,0:33:39.30,0:33:42.04,Default,,0000,0000,0000,,is laughing a knowing laugh.
Dialogue: 0,0:33:42.04,0:33:45.59,Default,,0000,0000,0000,,So, when I want to get off the phone,\NI want to get off the phone.
Dialogue: 0,0:33:45.59,0:33:46.60,Default,,0000,0000,0000,,I’m done.
Dialogue: 0,0:33:46.60,0:33:49.28,Default,,0000,0000,0000,,And what I say is,\Nyou know,
Dialogue: 0,0:33:49.28,0:33:51.99,Default,,0000,0000,0000,,“I’d love to keep talking with you,\Nbut I have some students waiting.”
Dialogue: 0,0:33:51.99,0:33:53.16,Default,,0000,0000,0000,,Now I’m a professor.
Dialogue: 0,0:33:53.16,0:33:55.90,Default,,0000,0000,0000,,Somewhere\Nthere must be students waiting.
Dialogue: 0,0:33:55.90,0:33:59.05,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:33:59.05,0:34:02.44,Default,,0000,0000,0000,,Right, I mean, it’s just,\Nit’s gotta be.
Dialogue: 0,0:34:02.44,0:34:04.08,Default,,0000,0000,0000,,Now sometimes you get\Nin a situation like
Dialogue: 0,0:34:04.08,0:34:06.35,Default,,0000,0000,0000,,with a telemarketer,\Nall right.
Dialogue: 0,0:34:06.35,0:34:10.04,Default,,0000,0000,0000,,And, that’s awkward\Nbecause a lot of people are so polite.
Dialogue: 0,0:34:10.04,0:34:11.26,Default,,0000,0000,0000,,I have no trouble\Nwith telemarketers.
Dialogue: 0,0:34:11.26,0:34:13.39,Default,,0000,0000,0000,,I’ll just go there with them.
Dialogue: 0,0:34:13.39,0:34:14.81,Default,,0000,0000,0000,,All right, if you’re a telemarketer\Nand you call my house,
Dialogue: 0,0:34:14.81,0:34:16.70,Default,,0000,0000,0000,,you have made a mistake.
Dialogue: 0,0:34:16.70,0:34:17.78,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:34:17.78,0:34:18.33,Default,,0000,0000,0000,,All right.
Dialogue: 0,0:34:18.33,0:34:19.23,Default,,0000,0000,0000,,“Yeah, I can’t talk right now,
Dialogue: 0,0:34:19.23,0:34:20.68,Default,,0000,0000,0000,,but why don’t you give me\Nyour home phone number,
Dialogue: 0,0:34:20.68,0:34:23.44,Default,,0000,0000,0000,,and I’ll call you back\Naround dinnertime.”
Dialogue: 0,0:34:23.44,0:34:24.74,Default,,0000,0000,0000,,Seinfeld did a great bit on that.
Dialogue: 0,0:34:24.74,0:34:27.23,Default,,0000,0000,0000,,Or, if you want to be a little bit more\Nover the line,
Dialogue: 0,0:34:27.23,0:34:28.52,Default,,0000,0000,0000,,“I’d love to talk with you about that,
Dialogue: 0,0:34:28.52,0:34:32.42,Default,,0000,0000,0000,,“but first, I have some things I’d like\Nto sell you!”
Dialogue: 0,0:34:32.42,0:34:33.05,Default,,0000,0000,0000,,And the funny part is,
Dialogue: 0,0:34:33.05,0:34:36.58,Default,,0000,0000,0000,,they never realize you’re yanking\Nwith them.
Dialogue: 0,0:34:36.58,0:34:38.53,Default,,0000,0000,0000,,But if you have to hang up\Non a telemarketer,
Dialogue: 0,0:34:38.53,0:34:41.82,Default,,0000,0000,0000,,what you do is,\Nyou hang up while you’re talking.
Dialogue: 0,0:34:41.82,0:34:43.47,Default,,0000,0000,0000,,“Well, I think\Nthat’s really interesting,
Dialogue: 0,0:34:43.47,0:34:44.47,Default,,0000,0000,0000,,and I would love to keep—.”
Dialogue: 0,0:34:44.47,0:34:48.75,Default,,0000,0000,0000,,You know.
Dialogue: 0,0:34:48.75,0:34:51.78,Default,,0000,0000,0000,,I mean, talk about self-effacing!
Dialogue: 0,0:34:51.78,0:34:53.99,Default,,0000,0000,0000,,Hanging up on yourself!
Dialogue: 0,0:34:53.99,0:34:56.03,Default,,0000,0000,0000,,And they won’t figure it out,\Nand if they do, and they call back,
Dialogue: 0,0:34:56.03,0:34:57.37,Default,,0000,0000,0000,,just don’t answer, all right.
Dialogue: 0,0:34:57.37,0:35:01.12,Default,,0000,0000,0000,,So, ten years from now,\Nall anybody will remember
Dialogue: 0,0:35:01.12,0:35:04.62,Default,,0000,0000,0000,,from this talk is hang up\Non yourself.
Dialogue: 0,0:35:04.62,0:35:05.92,Default,,0000,0000,0000,,The other thing is,\Ngroup your phone calls.
Dialogue: 0,0:35:05.92,0:35:08.60,Default,,0000,0000,0000,,Call people right before lunch\Nor right before the end of the day,
Dialogue: 0,0:35:08.60,0:35:11.98,Default,,0000,0000,0000,,because then they have something\Nthey would rather do
Dialogue: 0,0:35:11.98,0:35:14.27,Default,,0000,0000,0000,,than keep chitty-chatting\Nwith you.
Dialogue: 0,0:35:14.27,0:35:16.78,Default,,0000,0000,0000,,So I find that calling somebody\Nat 11:50 is a great way
Dialogue: 0,0:35:16.78,0:35:18.81,Default,,0000,0000,0000,,to have a ten minute phone call.
Dialogue: 0,0:35:18.81,0:35:20.79,Default,,0000,0000,0000,,Because frankly,\Nyou may think you’re interesting,
Dialogue: 0,0:35:20.79,0:35:23.23,Default,,0000,0000,0000,,but you are not more interesting\Nthan lunch.
Dialogue: 0,0:35:23.23,0:35:25.28,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:35:25.28,0:35:27.43,Default,,0000,0000,0000,,I have become very obsessive\Nabout phones
Dialogue: 0,0:35:27.43,0:35:28.90,Default,,0000,0000,0000,,and using time productively,
Dialogue: 0,0:35:28.90,0:35:32.41,Default,,0000,0000,0000,,so I just think that everybody\Nshould have something like this.
Dialogue: 0,0:35:32.41,0:35:34.69,Default,,0000,0000,0000,,I don’t care about fashions,\Nso, you know.
Dialogue: 0,0:35:34.69,0:35:35.92,Default,,0000,0000,0000,,I don’t have Bluetooth.
Dialogue: 0,0:35:35.92,0:35:37.52,Default,,0000,0000,0000,,And, you know,\NI have this big, ugly thing—
Dialogue: 0,0:35:37.52,0:35:41.33,Default,,0000,0000,0000,,“Hi, I’m Julie from Time Life,” right?
Dialogue: 0,0:35:41.33,0:35:44.50,Default,,0000,0000,0000,,But the thing this allows me\Nto do, because you know,
Dialogue: 0,0:35:44.50,0:35:46.51,Default,,0000,0000,0000,,I am sort of living the limit case\Nright now of,
Dialogue: 0,0:35:46.51,0:35:49.71,Default,,0000,0000,0000,,I’ve gotta get stuff done,\Nand I REALLY don’t have a lot of time.
Dialogue: 0,0:35:49.71,0:35:52.91,Default,,0000,0000,0000,,So, I get an hour a day\Nwhere I exercise on my bike.
Dialogue: 0,0:35:52.91,0:35:54.56,Default,,0000,0000,0000,,And this is me on my bike,\Nand if you look carefully,
Dialogue: 0,0:35:54.56,0:35:56.82,Default,,0000,0000,0000,,you can see I’m wearing that headset,\Nand I’ve got my cell phone.
Dialogue: 0,0:35:56.82,0:35:59.18,Default,,0000,0000,0000,,And for an hour a day,\NI ride my bike around the neighborhood.
Dialogue: 0,0:35:59.18,0:36:01.58,Default,,0000,0000,0000,,This is time that I’m spending\Non the phone,
Dialogue: 0,0:36:01.58,0:36:04.41,Default,,0000,0000,0000,,getting work done,\Nand it’s not a moment being taken away
Dialogue: 0,0:36:04.41,0:36:06.48,Default,,0000,0000,0000,,from my wife or children.
Dialogue: 0,0:36:06.48,0:36:09.94,Default,,0000,0000,0000,,And it turns out that I can talk\Nand ride a bike at the same time.
Dialogue: 0,0:36:09.94,0:36:11.62,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:36:11.62,0:36:14.08,Default,,0000,0000,0000,,Amazing the skill sets I have.
Dialogue: 0,0:36:14.08,0:36:17.32,Default,,0000,0000,0000,,So, it works better\Nin cold weather climate--
Dialogue: 0,0:36:17.32,0:36:18.86,Default,,0000,0000,0000,,in warm weather climates.
Dialogue: 0,0:36:18.86,0:36:22.06,Default,,0000,0000,0000,,But, I have just found\Nthat having a headset frees me up,
Dialogue: 0,0:36:22.06,0:36:23.64,Default,,0000,0000,0000,,even if it's just\Naround the house you wear a headset,
Dialogue: 0,0:36:23.64,0:36:26.31,Default,,0000,0000,0000,,you can fold laundry,\Nit’s an absolute twofer.
Dialogue: 0,0:36:26.31,0:36:29.74,Default,,0000,0000,0000,,And, I just think telephones\Nshould have headsets,
Dialogue: 0,0:36:29.74,0:36:31.88,Default,,0000,0000,0000,,and someday\Nwe will all have the Borg implant,
Dialogue: 0,0:36:31.88,0:36:34.72,Default,,0000,0000,0000,,and it will be a non-issue.
Dialogue: 0,0:36:34.72,0:36:35.61,Default,,0000,0000,0000,,What else is on my desk?
Dialogue: 0,0:36:35.61,0:36:37.15,Default,,0000,0000,0000,,I have a sort of one\Nof those address stampers,
Dialogue: 0,0:36:37.15,0:36:39.52,Default,,0000,0000,0000,,because I got tired\Nof writing my address.
Dialogue: 0,0:36:39.52,0:36:41.08,Default,,0000,0000,0000,,I have a box of Kleenex.
Dialogue: 0,0:36:41.08,0:36:43.16,Default,,0000,0000,0000,,In your office at work,\Nif you’re a faculty member,
Dialogue: 0,0:36:43.16,0:36:47.01,Default,,0000,0000,0000,,you have to have a box\Nof Kleenex.
Dialogue: 0,0:36:47.01,0:36:51.02,Default,,0000,0000,0000,,Because if—\NJim is laughing.
Dialogue: 0,0:36:51.02,0:36:53.27,Default,,0000,0000,0000,,At least if you teach the way I do—
Dialogue: 0,0:36:53.27,0:36:55.68,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:36:55.68,0:36:58.93,Default,,0000,0000,0000,,there will be crying students\Nin your office.
Dialogue: 0,0:36:58.93,0:37:00.66,Default,,0000,0000,0000,,And what I found\Nto diffuse a lot of that
Dialogue: 0,0:37:00.66,0:37:03.44,Default,,0000,0000,0000,,is that I would have CS352,\Nor whatever,
Dialogue: 0,0:37:03.44,0:37:05.78,Default,,0000,0000,0000,,written on the side\Nof the Kleenex box.
Dialogue: 0,0:37:05.78,0:37:08.66,Default,,0000,0000,0000,,And I would turn it as I handed it\Nto them.
Dialogue: 0,0:37:08.66,0:37:10.56,Default,,0000,0000,0000,,And they would take the Kleenex,\Nand they would be like, “Oh.”
Dialogue: 0,0:37:10.56,0:37:13.95,Default,,0000,0000,0000,,I said, “Yeah, you’re—\Nit’s for the class.
Dialogue: 0,0:37:13.95,0:37:15.81,Default,,0000,0000,0000,,“You’re not alone.”
Dialogue: 0,0:37:15.81,0:37:17.96,Default,,0000,0000,0000,,So having Kleenex\Nis very important.
Dialogue: 0,0:37:22.14,0:37:24.82,Default,,0000,0000,0000,,And “thank you” cards.
Dialogue: 0,0:37:24.82,0:37:26.63,Default,,0000,0000,0000,,I’ll now ask the embarrassment question,
Dialogue: 0,0:37:26.63,0:37:29.92,Default,,0000,0000,0000,,and I don’t mean to pick on you,\Nbut it just points things out so well.
Dialogue: 0,0:37:29.92,0:37:33.23,Default,,0000,0000,0000,,By show of hands,\Nwho here has written a “thank you” note
Dialogue: 0,0:37:33.23,0:37:34.69,Default,,0000,0000,0000,,that is not a quid pro quo.
Dialogue: 0,0:37:34.69,0:37:35.36,Default,,0000,0000,0000,,I don’t mean,
Dialogue: 0,0:37:35.36,0:37:38.55,Default,,0000,0000,0000,,“Oh, you gave me a gift,\NI wrote you a ‘thank you’ note.”
Dialogue: 0,0:37:38.55,0:37:39.82,Default,,0000,0000,0000,,And I mean\Na physical “thank you” note,
Dialogue: 0,0:37:39.82,0:37:41.83,Default,,0000,0000,0000,,with a pen and ink and paper.
Dialogue: 0,0:37:41.83,0:37:43.99,Default,,0000,0000,0000,,Not email,\Nbecause email is better than nothing
Dialogue: 0,0:37:43.99,0:37:45.98,Default,,0000,0000,0000,,[in high-pitched voice]\Nbut it’s that much better than nothing.
Dialogue: 0,0:37:45.98,0:37:47.09,Default,,0000,0000,0000,,Okay.
Dialogue: 0,0:37:47.09,0:37:48.88,Default,,0000,0000,0000,,How many people here\Nhave written a “thank you” note
Dialogue: 0,0:37:48.88,0:37:51.62,Default,,0000,0000,0000,,in the last week?
Dialogue: 0,0:37:51.62,0:37:54.83,Default,,0000,0000,0000,,Not bad, I do better here than\Nat most places, because it is UVA.
Dialogue: 0,0:37:54.83,0:37:55.52,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:37:55.52,0:37:56.70,Default,,0000,0000,0000,,Chivalry is not dead,\Nbut that’s not the—
Dialogue: 0,0:37:56.70,0:37:58.56,Default,,0000,0000,0000,,how many people\Nin the last month?
Dialogue: 0,0:37:58.56,0:38:01.23,Default,,0000,0000,0000,,How many people\Nin the last year?
Dialogue: 0,0:38:01.23,0:38:04.59,Default,,0000,0000,0000,,The fact that there\Nare a non-trivial number of hands not up
Dialogue: 0,0:38:04.59,0:38:07.46,Default,,0000,0000,0000,,for the year means\Nthat anybody who is in this audience,
Dialogue: 0,0:38:07.46,0:38:11.30,Default,,0000,0000,0000,,his parents are going,\N“Ooo, that way my kid.”
Dialogue: 0,0:38:11.30,0:38:14.37,Default,,0000,0000,0000,,“Thank you” notes\Nare really important.
Dialogue: 0,0:38:14.37,0:38:17.14,Default,,0000,0000,0000,,They’re a very tangible way
Dialogue: 0,0:38:17.14,0:38:19.32,Default,,0000,0000,0000,,to tell someone how much\Nyou appreciated things.
Dialogue: 0,0:38:19.32,0:38:20.20,Default,,0000,0000,0000,,I have “thank you” notes with me,
Dialogue: 0,0:38:20.20,0:38:22.48,Default,,0000,0000,0000,,and that’s because I’m actually writing\Nsome later today
Dialogue: 0,0:38:22.48,0:38:24.84,Default,,0000,0000,0000,,to some people who’ve done\Nsome nice things for me recently.
Dialogue: 0,0:38:24.84,0:38:25.98,Default,,0000,0000,0000,,And you say,\N“Well, god, you have time for that?”
Dialogue: 0,0:38:25.98,0:38:26.25,Default,,0000,0000,0000,,And I’m like,
Dialogue: 0,0:38:26.25,0:38:28.05,Default,,0000,0000,0000,,“Yes, I’ve have time for that,\Nbecause it’s important.”
Dialogue: 0,0:38:28.05,0:38:29.68,Default,,0000,0000,0000,,Even in my current status,
Dialogue: 0,0:38:29.68,0:38:31.96,Default,,0000,0000,0000,,I will make time\Nto write “thank you” notes to people.
Dialogue: 0,0:38:31.96,0:38:35.96,Default,,0000,0000,0000,,And even if\Nyou’re a crafty, weasely bastard,
Dialogue: 0,0:38:35.96,0:38:38.86,Default,,0000,0000,0000,,you should still\Nwrite “thank you” notes,
Dialogue: 0,0:38:38.86,0:38:42.03,Default,,0000,0000,0000,,because it makes you so rare,
Dialogue: 0,0:38:42.03,0:38:43.97,Default,,0000,0000,0000,,that when someone\Ngets a “thank you” note,
Dialogue: 0,0:38:43.97,0:38:45.81,Default,,0000,0000,0000,,they will remember you,\Nall right.
Dialogue: 0,0:38:45.81,0:38:47.34,Default,,0000,0000,0000,,It seems like the only place\Nthat “thank you” notes
Dialogue: 0,0:38:47.34,0:38:48.82,Default,,0000,0000,0000,,are really taken seriously anymore
Dialogue: 0,0:38:48.82,0:38:51.16,Default,,0000,0000,0000,,is when people are interviewing\Nfor jobs.
Dialogue: 0,0:38:51.16,0:38:52.46,Default,,0000,0000,0000,,They now sometimes\Nwrite “thank you” notes
Dialogue: 0,0:38:52.46,0:38:54.60,Default,,0000,0000,0000,,to the recruiters,
Dialogue: 0,0:38:54.60,0:38:56.34,Default,,0000,0000,0000,,which I guess shows a sign\Nof desperation
Dialogue: 0,0:38:56.34,0:38:58.50,Default,,0000,0000,0000,,on the part\Nof the recent graduate.
Dialogue: 0,0:38:58.50,0:38:59.94,Default,,0000,0000,0000,,But “thank you” notes\Nare a wonderful thing,
Dialogue: 0,0:38:59.94,0:39:02.12,Default,,0000,0000,0000,,and I would encourage\Nof all you to go out and buy a stack
Dialogue: 0,0:39:02.12,0:39:03.44,Default,,0000,0000,0000,,at your local dime store,
Dialogue: 0,0:39:03.44,0:39:06.27,Default,,0000,0000,0000,,and have them on your desk,\Nso that when the moment seizes you,
Dialogue: 0,0:39:06.27,0:39:07.07,Default,,0000,0000,0000,,it’s right there.
Dialogue: 0,0:39:07.07,0:39:09.27,Default,,0000,0000,0000,,And I leave my “thank you” notes\Nout on the desk,
Dialogue: 0,0:39:09.27,0:39:10.95,Default,,0000,0000,0000,,readily accessible.
Dialogue: 0,0:39:12.70,0:39:13.75,Default,,0000,0000,0000,,And as I’ve said before,
Dialogue: 0,0:39:13.75,0:39:15.60,Default,,0000,0000,0000,,gratitude is something\Nthat can go beyond cards.
Dialogue: 0,0:39:15.60,0:39:17.19,Default,,0000,0000,0000,,When I got tenure here,
Dialogue: 0,0:39:17.19,0:39:19.40,Default,,0000,0000,0000,,I took my whole research team\Ndown to Disney World
Dialogue: 0,0:39:19.40,0:39:20.79,Default,,0000,0000,0000,,on my nickel for a week.
Dialogue: 0,0:39:20.79,0:39:22.68,Default,,0000,0000,0000,,And I believe in large gestures,
Dialogue: 0,0:39:22.68,0:39:23.94,Default,,0000,0000,0000,,but, you know,\Nit was also a lot of fun.
Dialogue: 0,0:39:23.94,0:39:26.24,Default,,0000,0000,0000,,I wanted to go, too, right.
Dialogue: 0,0:39:26.24,0:39:30.37,Default,,0000,0000,0000,,I didn’t send them\Nwithout proper chaperoning, after all.
Dialogue: 0,0:39:30.37,0:39:30.76,Default,,0000,0000,0000,,What else?
Dialogue: 0,0:39:30.76,0:39:35.03,Default,,0000,0000,0000,,I have a paper recycling bin,\Nand this is very good,
Dialogue: 0,0:39:35.03,0:39:38.39,Default,,0000,0000,0000,,because it helps save the planet,\Nbut it also helps save my butt.
Dialogue: 0,0:39:38.39,0:39:39.76,Default,,0000,0000,0000,,So, when I have a piece\Nof paper
Dialogue: 0,0:39:39.76,0:39:41.79,Default,,0000,0000,0000,,that I would be throwing away,\NI put it in that bin,
Dialogue: 0,0:39:41.79,0:39:44.47,Default,,0000,0000,0000,,and that takes, I don’t know,\Na couple of weeks
Dialogue: 0,0:39:44.47,0:39:48.79,Default,,0000,0000,0000,,to get filled up\Nand then actually sent somewhere else.
Dialogue: 0,0:39:48.79,0:39:49.79,Default,,0000,0000,0000,,And so what\NI’ve really done here,
Dialogue: 0,0:39:49.79,0:39:52.92,Default,,0000,0000,0000,,is I’ve created sort of\Nthe Windows/Macintosh trash can
Dialogue: 0,0:39:52.92,0:39:54.98,Default,,0000,0000,0000,,you can pull stuff back out of.
Dialogue: 0,0:39:54.98,0:39:57.69,Default,,0000,0000,0000,,It works\Nin the real world, too.
Dialogue: 0,0:39:57.69,0:39:59.70,Default,,0000,0000,0000,,And about once a month,\NI go ferreting through there
Dialogue: 0,0:39:59.70,0:40:02.30,Default,,0000,0000,0000,,to find the receipt that I didn’t think\NI’d ever need again
Dialogue: 0,0:40:02.30,0:40:03.54,Default,,0000,0000,0000,,that I suddenly need.
Dialogue: 0,0:40:03.54,0:40:04.90,Default,,0000,0000,0000,,And it’s extremely handy.
Dialogue: 0,0:40:04.90,0:40:07.35,Default,,0000,0000,0000,,I suspect that if I were giving this talk\Nin ten years,
Dialogue: 0,0:40:07.35,0:40:10.17,Default,,0000,0000,0000,,I would say I just put it\Nin the auto-scanner,
Dialogue: 0,0:40:10.17,0:40:12.04,Default,,0000,0000,0000,,right, because I find it\Nalmost inconceivable
Dialogue: 0,0:40:12.04,0:40:13.05,Default,,0000,0000,0000,,that ten years from now—\Nfirst of all,
Dialogue: 0,0:40:13.05,0:40:15.42,Default,,0000,0000,0000,,that a lot of this stuff would be paper\Nin my hands anyway.
Dialogue: 0,0:40:15.42,0:40:16.15,Default,,0000,0000,0000,,But if it were paper,
Dialogue: 0,0:40:16.15,0:40:18.63,Default,,0000,0000,0000,,that I would have any notion\Nof doing anything other than
Dialogue: 0,0:40:18.63,0:40:21.01,Default,,0000,0000,0000,,putting it on the desk where it goes, “zzzt,”\Nand it’s already scanned,
Dialogue: 0,0:40:21.01,0:40:24.18,Default,,0000,0000,0000,,because it touched the desk,\Nall right.
Dialogue: 0,0:40:24.18,0:40:26.88,Default,,0000,0000,0000,,You know, this kind\Nof stuff is not really hard to do.
Dialogue: 0,0:40:26.88,0:40:27.95,Default,,0000,0000,0000,,So I think that’s\Nwhat’s going to happen.
Dialogue: 0,0:40:27.95,0:40:32.27,Default,,0000,0000,0000,,And of course,\NI have a phone book.
Dialogue: 0,0:40:32.27,0:40:34.72,Default,,0000,0000,0000,,Notepad--I can’t live\Nwithout Post-It notes,
Dialogue: 0,0:40:34.72,0:40:37.07,Default,,0000,0000,0000,,all right, I mean....
Dialogue: 0,0:40:37.07,0:40:40.30,Default,,0000,0000,0000,,And, the view out the window\Nof the dog.
Dialogue: 0,0:40:40.30,0:40:44.85,Default,,0000,0000,0000,,Because the dog reminds me\Nthat I should be out playing with him.
Dialogue: 0,0:40:44.85,0:40:46.46,Default,,0000,0000,0000,,We have a—\Nwhen I got married,
Dialogue: 0,0:40:46.46,0:40:48.19,Default,,0000,0000,0000,,I married into a family.
Dialogue: 0,0:40:48.19,0:40:49.99,Default,,0000,0000,0000,,I got a wife\Nand two beautiful dogs.
Dialogue: 0,0:40:49.99,0:40:51.44,Default,,0000,0000,0000,,There’s the other one.
Dialogue: 0,0:40:51.44,0:40:52.25,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:40:52.25,0:40:54.22,Default,,0000,0000,0000,,Could you help me\Nwith a debate I’ve had with my wife?
Dialogue: 0,0:40:54.22,0:40:54.97,Default,,0000,0000,0000,,By show of hands,
Dialogue: 0,0:40:54.97,0:40:56.53,Default,,0000,0000,0000,,how many people\Nwould semantically say,
Dialogue: 0,0:40:56.53,0:40:58.42,Default,,0000,0000,0000,,"The dog is on the couch"?
Dialogue: 0,0:40:58.42,0:41:00.21,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:41:00.21,0:41:03.74,Default,,0000,0000,0000,,Nobody!\NThank you! Thank you!
Dialogue: 0,0:41:03.74,0:41:07.25,Default,,0000,0000,0000,,Because the dog was not allowed\Non the couch.
Dialogue: 0,0:41:07.25,0:41:09.53,Default,,0000,0000,0000,,And my wife came in one day...
Dialogue: 0,0:41:11.17,0:41:12.68,Default,,0000,0000,0000,,and--
Dialogue: 0,0:41:12.68,0:41:14.33,Default,,0000,0000,0000,,anyway, thank you for agreeing\Nwith me.
Dialogue: 0,0:41:14.33,0:41:17.69,Default,,0000,0000,0000,,It makes me feel very good.
Dialogue: 0,0:41:17.69,0:41:19.10,Default,,0000,0000,0000,,So the dog is wonderful.
Dialogue: 0,0:41:19.10,0:41:20.34,Default,,0000,0000,0000,,The dogs have long gone on,
Dialogue: 0,0:41:20.34,0:41:21.98,Default,,0000,0000,0000,,but they are still in our hearts\Nand our memories,
Dialogue: 0,0:41:21.98,0:41:27.54,Default,,0000,0000,0000,,and I think of them every day,\Nand they’re still a part of my life.
Dialogue: 0,0:41:27.54,0:41:29.75,Default,,0000,0000,0000,,I’ve presented to you\Nhow I do my office,
Dialogue: 0,0:41:29.75,0:41:30.66,Default,,0000,0000,0000,,how I do things.
Dialogue: 0,0:41:30.66,0:41:32.04,Default,,0000,0000,0000,,It’s not the only way.
Dialogue: 0,0:41:32.04,0:41:33.72,Default,,0000,0000,0000,,One of the best assistants\NI’ve ever met
Dialogue: 0,0:41:33.72,0:41:35.28,Default,,0000,0000,0000,,was a woman named Tina Cobb.
Dialogue: 0,0:41:35.28,0:41:36.66,Default,,0000,0000,0000,,And she has a really\Ndifferent system.
Dialogue: 0,0:41:36.66,0:41:38.54,Default,,0000,0000,0000,,She’s a spreader.
Dialogue: 0,0:41:38.54,0:41:39.19,Default,,0000,0000,0000,,All right.
Dialogue: 0,0:41:39.19,0:41:41.01,Default,,0000,0000,0000,,If you think about it,\Nthere’s a method to her madness.
Dialogue: 0,0:41:41.01,0:41:44.08,Default,,0000,0000,0000,,Everything here\Nis exactly one arm’s radius
Dialogue: 0,0:41:44.08,0:41:45.76,Default,,0000,0000,0000,,from where she sits.
Dialogue: 0,0:41:45.76,0:41:48.76,Default,,0000,0000,0000,,You know,\Nit’s like a two-armed octopus.
Dialogue: 0,0:41:48.76,0:41:50.07,Default,,0000,0000,0000,,And she got so much stuff done.
Dialogue: 0,0:41:50.07,0:41:52.31,Default,,0000,0000,0000,,And I never presume\Nto tell somebody else
Dialogue: 0,0:41:52.31,0:41:54.92,Default,,0000,0000,0000,,how to change their system\Nif their system is workin’.
Dialogue: 0,0:41:54.92,0:41:57.78,Default,,0000,0000,0000,,Tina was much more efficient\Nthan I was, so, you know,
Dialogue: 0,0:41:57.78,0:41:59.60,Default,,0000,0000,0000,,I would just say,\N“Look, do what works for you.”
Dialogue: 0,0:41:59.60,0:42:01.58,Default,,0000,0000,0000,,And everybody has\Nto find the system for themselves.
Dialogue: 0,0:42:01.58,0:42:04.88,Default,,0000,0000,0000,,But you really gotta think\Nabout what makes me more efficient.
Dialogue: 0,0:42:04.88,0:42:06.30,Default,,0000,0000,0000,,Now let’s talk about office logistics.
Dialogue: 0,0:42:06.30,0:42:08.79,Default,,0000,0000,0000,,In most office settings,\Npeople come into each other’s offices,
Dialogue: 0,0:42:08.79,0:42:11.13,Default,,0000,0000,0000,,and proceed to suck the life\Nout of each other.
Dialogue: 0,0:42:11.13,0:42:12.80,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:42:12.80,0:42:15.11,Default,,0000,0000,0000,,If you have a big, cushy chair\Nin your office,
Dialogue: 0,0:42:15.11,0:42:17.89,Default,,0000,0000,0000,,you might as well\Njust slather butter all over yourself
Dialogue: 0,0:42:17.89,0:42:19.53,Default,,0000,0000,0000,,and send yourself naked\Ninto the woods
Dialogue: 0,0:42:19.53,0:42:21.29,Default,,0000,0000,0000,,for the wild animals\Nto attack you.
Dialogue: 0,0:42:21.29,0:42:23.45,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:42:23.45,0:42:25.78,Default,,0000,0000,0000,,I say make your office comfortable\Nfor you,
Dialogue: 0,0:42:25.78,0:42:28.16,Default,,0000,0000,0000,,and optionally comfortable\Nfor others.
Dialogue: 0,0:42:28.16,0:42:29.27,Default,,0000,0000,0000,,So no comfy chairs.
Dialogue: 0,0:42:29.27,0:42:32.09,Default,,0000,0000,0000,,I used to have folding chairs\Nin my office,
Dialogue: 0,0:42:32.09,0:42:33.18,Default,,0000,0000,0000,,folded up against the wall,\N
Dialogue: 0,0:42:33.18,0:42:35.10,Default,,0000,0000,0000,,so people who want to come in to me\Nand talk with me,
Dialogue: 0,0:42:35.10,0:42:36.38,Default,,0000,0000,0000,,they can stand.
Dialogue: 0,0:42:36.38,0:42:37.33,Default,,0000,0000,0000,,And I would stand up,
Dialogue: 0,0:42:37.33,0:42:38.90,Default,,0000,0000,0000,,because then the meeting’s\Ngoing to be really fast,
Dialogue: 0,0:42:38.90,0:42:40.94,Default,,0000,0000,0000,,because we want to sit down.
Dialogue: 0,0:42:40.94,0:42:42.16,Default,,0000,0000,0000,,But then if it looks\Nit’s something
Dialogue: 0,0:42:42.16,0:42:43.20,Default,,0000,0000,0000,,that we should have\Na little bit more time on,
Dialogue: 0,0:42:43.20,0:42:45.88,Default,,0000,0000,0000,,I very graciously go over\Nand open the folding chair.
Dialogue: 0,0:42:45.88,0:42:48.49,Default,,0000,0000,0000,,I’m such a gentleman.
Dialogue: 0,0:42:48.49,0:42:49.94,Default,,0000,0000,0000,,Some people do a different tactic\Non this.
Dialogue: 0,0:42:49.94,0:42:50.87,Default,,0000,0000,0000,,They have the chair\Nalready there,
Dialogue: 0,0:42:50.87,0:42:52.84,Default,,0000,0000,0000,,but they cut two inches\Noff the front leg,
Dialogue: 0,0:42:52.84,0:42:54.01,Default,,0000,0000,0000,,so the whole time you’re\Nin their office,
Dialogue: 0,0:42:54.01,0:42:55.70,Default,,0000,0000,0000,,you’re sort of\Nscooting yourself up.
Dialogue: 0,0:42:55.70,0:42:58.46,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:42:58.46,0:42:59.92,Default,,0000,0000,0000,,I’m not advocating that,
Dialogue: 0,0:42:59.92,0:43:02.60,Default,,0000,0000,0000,,but I thought it was damn clever\Nthe first time I saw it.
Dialogue: 0,0:43:02.60,0:43:06.63,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:43:06.63,0:43:08.38,Default,,0000,0000,0000,,Scheduling yourself.
Dialogue: 0,0:43:08.38,0:43:09.26,Default,,0000,0000,0000,,Verbs are important.
Dialogue: 0,0:43:09.26,0:43:12.33,Default,,0000,0000,0000,,You do not find time\Nfor important things,
Dialogue: 0,0:43:12.33,0:43:13.36,Default,,0000,0000,0000,,you make it.
Dialogue: 0,0:43:13.36,0:43:17.64,Default,,0000,0000,0000,,And you make time by electing not\Nto do something else.
Dialogue: 0,0:43:17.64,0:43:19.24,Default,,0000,0000,0000,,There’s a term from economics
Dialogue: 0,0:43:19.24,0:43:22.03,Default,,0000,0000,0000,,that everybody should hold near and dear\Nto their heart,
Dialogue: 0,0:43:22.03,0:43:25.15,Default,,0000,0000,0000,,and that term is\N“opportunity cost.”
Dialogue: 0,0:43:25.15,0:43:27.64,Default,,0000,0000,0000,,The bad thing\Nabout doing something
Dialogue: 0,0:43:27.64,0:43:28.76,Default,,0000,0000,0000,,that isn’t very valuable,
Dialogue: 0,0:43:28.76,0:43:30.74,Default,,0000,0000,0000,,is not that it’s a bad thing\Nto have done it.
Dialogue: 0,0:43:30.74,0:43:32.84,Default,,0000,0000,0000,,The problem is\Nthat once you spend an hour doing it,
Dialogue: 0,0:43:32.84,0:43:36.52,Default,,0000,0000,0000,,that’s an hour you can never again spend\Nin any other way.
Dialogue: 0,0:43:36.52,0:43:38.32,Default,,0000,0000,0000,,And that’s important.
Dialogue: 0,0:43:38.32,0:43:40.69,Default,,0000,0000,0000,,Now how do you\Nkeep these unimportant things
Dialogue: 0,0:43:40.69,0:43:42.06,Default,,0000,0000,0000,,from sucking into your life?
Dialogue: 0,0:43:42.06,0:43:44.53,Default,,0000,0000,0000,,You learn to say no.
Dialogue: 0,0:43:44.53,0:43:46.36,Default,,0000,0000,0000,,It’s great,\Nmy youngest child Chloe
Dialogue: 0,0:43:46.36,0:43:47.94,Default,,0000,0000,0000,,is at an age where this\Nis her new word.
Dialogue: 0,0:43:47.94,0:43:49.66,Default,,0000,0000,0000,,About two weeks ago\Nshe learned it.
Dialogue: 0,0:43:49.66,0:43:51.12,Default,,0000,0000,0000,,And it’s like now, everything is,\N“No!”
Dialogue: 0,0:43:51.12,0:43:52.89,Default,,0000,0000,0000,,“No! No! No-no-no-no-no! No!”
Dialogue: 0,0:43:52.89,0:43:54.66,Default,,0000,0000,0000,,She should be giving this talk.
Dialogue: 0,0:43:54.66,0:43:55.76,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:43:55.76,0:43:57.43,Default,,0000,0000,0000,,And I asked her,\Nand she said, “No!”
Dialogue: 0,0:43:57.43,0:43:59.58,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:43:59.58,0:44:02.21,Default,,0000,0000,0000,,So she’s home playing.
Dialogue: 0,0:44:02.21,0:44:03.10,Default,,0000,0000,0000,,All right.
Dialogue: 0,0:44:03.10,0:44:05.49,Default,,0000,0000,0000,,But we all hate to say no\Nbecause people ask us for help,
Dialogue: 0,0:44:05.49,0:44:06.53,Default,,0000,0000,0000,,and we want to be gracious.
Dialogue: 0,0:44:06.53,0:44:09.37,Default,,0000,0000,0000,,So let me teach you\Nsome gentle “no’s.”
Dialogue: 0,0:44:09.37,0:44:10.48,Default,,0000,0000,0000,,The first one is,
Dialogue: 0,0:44:10.48,0:44:12.17,Default,,0000,0000,0000,,“I’ll do it if—\NI’m really strapped,
Dialogue: 0,0:44:12.17,0:44:14.47,Default,,0000,0000,0000,,“but I want to help you,\NI don’t want you to be in the bind,
Dialogue: 0,0:44:14.47,0:44:18.26,Default,,0000,0000,0000,,“so if nobody else steps forward,\NI will do this for you.”
Dialogue: 0,0:44:18.26,0:44:19.01,Default,,0000,0000,0000,,All right.
Dialogue: 0,0:44:19.01,0:44:20.27,Default,,0000,0000,0000,,Or, “I’ll be your fallback,\N
Dialogue: 0,0:44:20.27,0:44:21.78,Default,,0000,0000,0000,,“but you have to keep searching\Nfor somebody else.”
Dialogue: 0,0:44:21.78,0:44:23.87,Default,,0000,0000,0000,,Now, you will find out\Nabout the person’s character
Dialogue: 0,0:44:23.87,0:44:25.64,Default,,0000,0000,0000,,at that moment,\Nbecause if they say,
Dialogue: 0,0:44:25.64,0:44:27.77,Default,,0000,0000,0000,,“Great!\NWhew, I got my sucker!”
Dialogue: 0,0:44:27.77,0:44:29.47,Default,,0000,0000,0000,,And they stop looking,
Dialogue: 0,0:44:29.47,0:44:31.32,Default,,0000,0000,0000,,then they\Nhave abused the relationship.
Dialogue: 0,0:44:31.32,0:44:32.28,Default,,0000,0000,0000,,But if they say,\N“That’s great!
Dialogue: 0,0:44:32.28,0:44:33.91,Default,,0000,0000,0000,,“My stress level’s down\Nat zero,
Dialogue: 0,0:44:33.91,0:44:35.61,Default,,0000,0000,0000,,“because now I know\Nit’s not going to be a disaster.
Dialogue: 0,0:44:35.61,0:44:36.63,Default,,0000,0000,0000,,“But I’m going to keep looking\N
Dialogue: 0,0:44:36.63,0:44:38.88,Default,,0000,0000,0000,,“for somebody for whom it’s less\Nof a imposition.”
Dialogue: 0,0:44:38.88,0:44:42.63,Default,,0000,0000,0000,,That’s a person that will get lots\Nof this sort of support.
Dialogue: 0,0:44:42.63,0:44:43.80,Default,,0000,0000,0000,,Okay?
Dialogue: 0,0:44:43.80,0:44:45.11,Default,,0000,0000,0000,,When I was in graduate school,
Dialogue: 0,0:44:45.11,0:44:46.82,Default,,0000,0000,0000,,we did a moving party\Nwith four people,
Dialogue: 0,0:44:46.82,0:44:49.23,Default,,0000,0000,0000,,a lot of moving parties,\Nto carry heavy objects.
Dialogue: 0,0:44:49.23,0:44:51.82,Default,,0000,0000,0000,,We had four people,\Nwe should have had 12.
Dialogue: 0,0:44:51.82,0:44:53.79,Default,,0000,0000,0000,,It was a long day.
Dialogue: 0,0:44:53.79,0:44:55.59,Default,,0000,0000,0000,,And after that,\NI adopted a new policy.
Dialogue: 0,0:44:55.59,0:44:57.47,Default,,0000,0000,0000,,I said, “From now on,\Nwhen somebody says,
Dialogue: 0,0:44:57.47,0:44:58.50,Default,,0000,0000,0000,,‘Will you help me move?’,
Dialogue: 0,0:44:58.50,0:45:00.78,Default,,0000,0000,0000,,I’ll say,\N‘How much stuff you got?’”
Dialogue: 0,0:45:00.78,0:45:01.60,Default,,0000,0000,0000,,And they would tell me,\Nand I'd say,
Dialogue: 0,0:45:01.60,0:45:03.86,Default,,0000,0000,0000,,“Hmm, that sounds\Nabout like eight people.
Dialogue: 0,0:45:03.86,0:45:06.37,Default,,0000,0000,0000,,“If you give me the names\Nof seven other people that’ll be there,
Dialogue: 0,0:45:06.37,0:45:08.17,Default,,0000,0000,0000,,“I’ll be there.”
Dialogue: 0,0:45:08.17,0:45:09.61,Default,,0000,0000,0000,,And I never again was\Nat a moving party
Dialogue: 0,0:45:09.61,0:45:13.40,Default,,0000,0000,0000,,that went for 14 hours,
Dialogue: 0,0:45:13.40,0:45:15.68,Default,,0000,0000,0000,,in January in Pittsburgh.
Dialogue: 0,0:45:15.68,0:45:18.16,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:45:18.16,0:45:20.08,Default,,0000,0000,0000,,Everybody has good\Nand bad times.
Dialogue: 0,0:45:20.08,0:45:22.41,Default,,0000,0000,0000,,A big thing\Nabout time management is,
Dialogue: 0,0:45:22.41,0:45:26.09,Default,,0000,0000,0000,,“Find your creative time\Nand defend it ruthlessly.”
Dialogue: 0,0:45:26.09,0:45:29.42,Default,,0000,0000,0000,,Spend it alone,\NMaybe at home, if you have to.
Dialogue: 0,0:45:29.42,0:45:32.99,Default,,0000,0000,0000,,But, defend it ruthlessly.
Dialogue: 0,0:45:32.99,0:45:34.84,Default,,0000,0000,0000,,The other thing is\Nfind your dead time.
Dialogue: 0,0:45:34.84,0:45:37.92,Default,,0000,0000,0000,,Schedule meetings, phone calls,\Nexercise, mundane stuff,
Dialogue: 0,0:45:37.92,0:45:42.76,Default,,0000,0000,0000,,but do stuff during that\Nwhere you don’t need to be at your best.
Dialogue: 0,0:45:42.76,0:45:43.91,Default,,0000,0000,0000,,And we all have these times.
Dialogue: 0,0:45:43.91,0:45:45.68,Default,,0000,0000,0000,,And the times\Nare not at all intuitive.
Dialogue: 0,0:45:45.68,0:45:47.77,Default,,0000,0000,0000,,I discovered\Nthat my most productive time
Dialogue: 0,0:45:47.77,0:45:49.75,Default,,0000,0000,0000,,was between 10pm\Nand midnight,
Dialogue: 0,0:45:49.75,0:45:50.94,Default,,0000,0000,0000,,which is really weird,\Nbut it’s sort of this--
Dialogue: 0,0:45:50.94,0:45:54.37,Default,,0000,0000,0000,,for me, it’s just this burst\Nof energy right before the end.
Dialogue: 0,0:45:54.37,0:45:58.55,Default,,0000,0000,0000,,Let’s talk about interruptions.
Dialogue: 0,0:45:58.55,0:45:59.51,Default,,0000,0000,0000,,And interruption—
Dialogue: 0,0:45:59.51,0:46:01.02,Default,,0000,0000,0000,,there are people who measure\Nthis kind of stuff,
Dialogue: 0,0:46:01.02,0:46:02.66,Default,,0000,0000,0000,,who have stopwatches\Nand clipboards,
Dialogue: 0,0:46:02.66,0:46:04.71,Default,,0000,0000,0000,,and what they say\Nis that an interruption
Dialogue: 0,0:46:04.71,0:46:07.16,Default,,0000,0000,0000,,takes typically six\Nto nine minutes,
Dialogue: 0,0:46:07.16,0:46:09.13,Default,,0000,0000,0000,,but then there’s a four\Nto five minute recovery
Dialogue: 0,0:46:09.13,0:46:11.60,Default,,0000,0000,0000,,to get your head back\Ninto what you’re doing.
Dialogue: 0,0:46:11.60,0:46:13.37,Default,,0000,0000,0000,,And if you’re doing something like\Nsoftware creation,
Dialogue: 0,0:46:13.37,0:46:14.79,Default,,0000,0000,0000,,you may never\Nget your head back there,
Dialogue: 0,0:46:14.79,0:46:17.09,Default,,0000,0000,0000,,the cost can be infinity.
Dialogue: 0,0:46:17.09,0:46:18.07,Default,,0000,0000,0000,,But if you do the math on that,
Dialogue: 0,0:46:18.07,0:46:22.78,Default,,0000,0000,0000,,five interruptions\Nblows a whole hour.
Dialogue: 0,0:46:22.78,0:46:25.58,Default,,0000,0000,0000,,So you’ve got to find ways\Nto reduce both the frequency
Dialogue: 0,0:46:25.58,0:46:27.24,Default,,0000,0000,0000,,and the length\Nof these interruptions.
Dialogue: 0,0:46:27.24,0:46:29.93,Default,,0000,0000,0000,,One of my favorites\Nis turn phone calls into email.
Dialogue: 0,0:46:29.93,0:46:31.55,Default,,0000,0000,0000,,If you phone my office\Nat Carnegie Mellon, it says,
Dialogue: 0,0:46:31.55,0:46:34.96,Default,,0000,0000,0000,,“Hi, this is Randy.\NPlease, send me email.”
Dialogue: 0,0:46:34.96,0:46:38.44,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:46:38.44,0:46:40.44,Default,,0000,0000,0000,,Again, I presume everybody here\Nhas email.
Dialogue: 0,0:46:40.44,0:46:42.81,Default,,0000,0000,0000,,How many people here,\Nwhen a new message comes in,
Dialogue: 0,0:46:42.81,0:46:45.38,Default,,0000,0000,0000,,does your computer go “ding,”\Nor makes some other noise?
Dialogue: 0,0:46:45.38,0:46:47.02,Default,,0000,0000,0000,,Do we still have people\Ndoing that?
Dialogue: 0,0:46:47.02,0:46:49.10,Default,,0000,0000,0000,,What the heck is wrong\Nwith you people?
Dialogue: 0,0:46:49.10,0:46:49.65,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:46:49.65,0:46:51.05,Default,,0000,0000,0000,,And I love the fact\Nthat computer scientists
Dialogue: 0,0:46:51.05,0:46:54.49,Default,,0000,0000,0000,,just know nothing about anything,\Nso for years by default,
Dialogue: 0,0:46:54.49,0:46:56.85,Default,,0000,0000,0000,,all these packages\Nout of the box would go “ding!”
Dialogue: 0,0:46:56.85,0:46:58.14,Default,,0000,0000,0000,,every time you get a new piece\Nof email.
Dialogue: 0,0:46:58.14,0:47:02.07,Default,,0000,0000,0000,,So we had taken a technology\Nexplicitly designed
Dialogue: 0,0:47:02.07,0:47:03.92,Default,,0000,0000,0000,,to reduce interruption,
Dialogue: 0,0:47:03.92,0:47:06.31,Default,,0000,0000,0000,,and we turn them\Ninto interruptions.
Dialogue: 0,0:47:06.31,0:47:07.90,Default,,0000,0000,0000,,So you just gotta turn that off.
Dialogue: 0,0:47:07.90,0:47:09.98,Default,,0000,0000,0000,,The whole point of email is you go\Nto it when you’re ready,
Dialogue: 0,0:47:09.98,0:47:12.03,Default,,0000,0000,0000,,not you’re sitting around\Nlike Pavlov’s dog, saying,
Dialogue: 0,0:47:12.03,0:47:13.72,Default,,0000,0000,0000,,“Oh, maybe\NI’ll get another email.”
Dialogue: 0,0:47:13.72,0:47:16.19,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:47:16.19,0:47:18.80,Default,,0000,0000,0000,,In the same way you try\Nto not interrupt other people,
Dialogue: 0,0:47:18.80,0:47:20.85,Default,,0000,0000,0000,,I save stuff up\Nso I have boxes\N
Dialogue: 0,0:47:20.85,0:47:23.02,Default,,0000,0000,0000,,for Tina,\Nor for my research group meeting.
Dialogue: 0,0:47:23.02,0:47:25.42,Default,,0000,0000,0000,,And I put stuff in those boxes,\Nand then once a week,
Dialogue: 0,0:47:25.42,0:47:26.87,Default,,0000,0000,0000,,or however often\Nwhen the box gets full,
Dialogue: 0,0:47:26.87,0:47:27.99,Default,,0000,0000,0000,,I walk down the hall,
Dialogue: 0,0:47:27.99,0:47:29.46,Default,,0000,0000,0000,,and I interrupt that person one time\Nand say,
Dialogue: 0,0:47:29.46,0:47:32.38,Default,,0000,0000,0000,,“Here are the eight things I have\Nfor you.”
Dialogue: 0,0:47:32.38,0:47:33.51,Default,,0000,0000,0000,,How do you cut things short,
Dialogue: 0,0:47:33.51,0:47:34.25,Default,,0000,0000,0000,,because people will always want
Dialogue: 0,0:47:34.25,0:47:35.83,Default,,0000,0000,0000,,to spend more time\Nthan you want to spend.
Dialogue: 0,0:47:35.83,0:47:38.27,Default,,0000,0000,0000,,Well you can say, look,\Nsomebody interrupts you and says,
Dialogue: 0,0:47:38.27,0:47:38.90,Default,,0000,0000,0000,,“Got a few minutes?”
Dialogue: 0,0:47:38.90,0:47:40.66,Default,,0000,0000,0000,,And I say, “Well, I’m in the middle\Nof something right now.”
Dialogue: 0,0:47:40.66,0:47:41.45,Default,,0000,0000,0000,,And that tells them,
Dialogue: 0,0:47:41.45,0:47:43.22,Default,,0000,0000,0000,,“I'm interrupting it,\NI’m going to do it quickly,
Dialogue: 0,0:47:43.22,0:47:45.17,Default,,0000,0000,0000,,“but I’ve got to get back to that.”
Dialogue: 0,0:47:45.17,0:47:47.29,Default,,0000,0000,0000,,Or you can say,\N“I only have five minutes.”
Dialogue: 0,0:47:47.29,0:47:48.42,Default,,0000,0000,0000,,The great thing about that is
Dialogue: 0,0:47:48.42,0:47:51.68,Default,,0000,0000,0000,,that later you have the privilege\Nof extending that if you so choose.
Dialogue: 0,0:47:51.68,0:47:52.81,Default,,0000,0000,0000,,But when the five minutes are up,\Nyou can say,
Dialogue: 0,0:47:52.81,0:47:54.09,Default,,0000,0000,0000,,“Well, I said at the beginning\NI only had five minutes,
Dialogue: 0,0:47:54.09,0:47:55.30,Default,,0000,0000,0000,,and I really have to go now.”
Dialogue: 0,0:47:55.30,0:47:58.27,Default,,0000,0000,0000,,So it’s a very socially polite way\Nto bound the amount of time
Dialogue: 0,0:47:58.27,0:47:59.72,Default,,0000,0000,0000,,on the interaction.
Dialogue: 0,0:47:59.72,0:48:01.63,Default,,0000,0000,0000,,If somebody’s in your office,\Nand they don’t get it--
Dialogue: 0,0:48:01.63,0:48:03.36,Default,,0000,0000,0000,,now I’m not saying\Nthat as a computer scientist
Dialogue: 0,0:48:03.36,0:48:05.92,Default,,0000,0000,0000,,I have an inordinate amount of time\Nto interact—
Dialogue: 0,0:48:05.92,0:48:08.99,Default,,0000,0000,0000,,opportunity to interact\Nwith people with no social skills,
Dialogue: 0,0:48:08.99,0:48:13.85,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:48:13.85,0:48:18.42,Default,,0000,0000,0000,,But, if you have someone\Nin your office who is just not getting it,
Dialogue: 0,0:48:18.42,0:48:21.94,Default,,0000,0000,0000,,what you do is you stand up,\Nyou walk to the door,
Dialogue: 0,0:48:21.94,0:48:23.38,Default,,0000,0000,0000,,you compliment them.
Dialogue: 0,0:48:23.38,0:48:26.52,Default,,0000,0000,0000,,For some reason,\Nthis is a crucial part of the process.
Dialogue: 0,0:48:26.52,0:48:29.63,Default,,0000,0000,0000,,You thank them,\Nand you shake their hand.
Dialogue: 0,0:48:29.63,0:48:31.87,Default,,0000,0000,0000,,And if they still don’t leave,
Dialogue: 0,0:48:31.87,0:48:34.62,Default,,0000,0000,0000,,which is pretty much a guarantee\Nthat you’re dealing
Dialogue: 0,0:48:34.62,0:48:37.36,Default,,0000,0000,0000,,with someone from my tribe,
Dialogue: 0,0:48:37.36,0:48:39.98,Default,,0000,0000,0000,,then you’re in the doorway,\Nyou just keep going.
Dialogue: 0,0:48:39.98,0:48:44.16,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:48:44.16,0:48:45.79,Default,,0000,0000,0000,,What I have found\Nis that people don’t like it
Dialogue: 0,0:48:45.79,0:48:48.35,Default,,0000,0000,0000,,when you look at your watch\Nwhile you’re talking with them.
Dialogue: 0,0:48:48.35,0:48:51.39,Default,,0000,0000,0000,,So what I do is I put a wall\Non the clock right behind them,
Dialogue: 0,0:48:51.39,0:48:53.86,Default,,0000,0000,0000,,so it’s just off access\Nfrom their eyes,
Dialogue: 0,0:48:53.86,0:48:55.53,Default,,0000,0000,0000,,and I can just kind of glance\Nover a little bit
Dialogue: 0,0:48:55.53,0:48:56.86,Default,,0000,0000,0000,,when I need to see\Nwhat time it is.
Dialogue: 0,0:48:56.86,0:48:58.52,Default,,0000,0000,0000,,It’s a very nice way\Nto get me information
Dialogue: 0,0:48:58.52,0:49:00.85,Default,,0000,0000,0000,,without being rude to them.
Dialogue: 0,0:49:00.85,0:49:01.75,Default,,0000,0000,0000,,Time journals.
Dialogue: 0,0:49:01.75,0:49:02.71,Default,,0000,0000,0000,,Time is the commodity,
Dialogue: 0,0:49:02.71,0:49:05.84,Default,,0000,0000,0000,,you better find out\Nwhere your time is going.
Dialogue: 0,0:49:05.84,0:49:09.40,Default,,0000,0000,0000,,So monitor yourself,\Nand update it throughout the day.
Dialogue: 0,0:49:09.40,0:49:10.67,Default,,0000,0000,0000,,You can’t wait until the end\Nof the day and say,
Dialogue: 0,0:49:10.67,0:49:12.13,Default,,0000,0000,0000,,“What was I doing at 10:30?”
Dialogue: 0,0:49:12.13,0:49:13.31,Default,,0000,0000,0000,,because our memories\Naren’t that good.
Dialogue: 0,0:49:13.31,0:49:16.10,Default,,0000,0000,0000,,So what you do,\Nand I really hope that technology
Dialogue: 0,0:49:16.10,0:49:17.81,Default,,0000,0000,0000,,within, you know,\Nanother five years or so,
Dialogue: 0,0:49:17.81,0:49:19.42,Default,,0000,0000,0000,,will be so good\Nthat the time journals
Dialogue: 0,0:49:19.42,0:49:22.50,Default,,0000,0000,0000,,can be created automatically,\Nor at least some facsimile of it.
Dialogue: 0,0:49:22.50,0:49:25.26,Default,,0000,0000,0000,,But until then, what we do is\Nwe monitor it ourselves.
Dialogue: 0,0:49:25.26,0:49:27.48,Default,,0000,0000,0000,,So this is what an empty time journal\Nwould look like.
Dialogue: 0,0:49:27.48,0:49:28.45,Default,,0000,0000,0000,,The details aren’t important,
Dialogue: 0,0:49:28.45,0:49:30.41,Default,,0000,0000,0000,,but the key thing\Nis that when you fill it in,
Dialogue: 0,0:49:30.41,0:49:32.94,Default,,0000,0000,0000,,you’ve got a bunch of categories,\Nand what I was doing.
Dialogue: 0,0:49:32.94,0:49:35.03,Default,,0000,0000,0000,,And you can do this very informally,
Dialogue: 0,0:49:35.03,0:49:39.07,Default,,0000,0000,0000,,but you get a lot of real data\Nabout where your time went.
Dialogue: 0,0:49:39.07,0:49:40.21,Default,,0000,0000,0000,,And it’s always very different.
Dialogue: 0,0:49:40.21,0:49:42.09,Default,,0000,0000,0000,,Anybody who has done\Nmonetary budgeting,
Dialogue: 0,0:49:42.09,0:49:43.02,Default,,0000,0000,0000,,you look at it\Nand you go, "Wow!
Dialogue: 0,0:49:43.02,0:49:45.39,Default,,0000,0000,0000,,"I didn't know I was spending that much\Non dry cleaning.”
Dialogue: 0,0:49:45.39,0:49:48.57,Default,,0000,0000,0000,,Or restaurants or--\Nit’s always a fascinating surprise.
Dialogue: 0,0:49:48.57,0:49:51.49,Default,,0000,0000,0000,,And you always spend\Nmore than you think.
Dialogue: 0,0:49:51.49,0:49:52.51,Default,,0000,0000,0000,,But with time budgets,
Dialogue: 0,0:49:52.51,0:49:54.91,Default,,0000,0000,0000,,you find out that the time\Nis just going wildly differently
Dialogue: 0,0:49:54.91,0:49:57.06,Default,,0000,0000,0000,,than you would have imagined.
Dialogue: 0,0:49:57.06,0:49:58.25,Default,,0000,0000,0000,,The best example\Nof this I know
Dialogue: 0,0:49:58.25,0:50:00.59,Default,,0000,0000,0000,,is Turing Award winner\NFred Brooks’s time clocks.
Dialogue: 0,0:50:00.59,0:50:03.80,Default,,0000,0000,0000,,He’s a brilliant computer scientist,\Nbut he also has this great array
Dialogue: 0,0:50:03.80,0:50:04.94,Default,,0000,0000,0000,,of clocks in his office,
Dialogue: 0,0:50:04.94,0:50:06.64,Default,,0000,0000,0000,,and when you go in\Nand talk to him, he says,
Dialogue: 0,0:50:06.64,0:50:08.60,Default,,0000,0000,0000,,“Is this meeting\Nabout research or teaching?”
Dialogue: 0,0:50:08.60,0:50:09.86,Default,,0000,0000,0000,,or whatever,
Dialogue: 0,0:50:09.86,0:50:11.32,Default,,0000,0000,0000,,and then he\Nflips the appropriate switch,
Dialogue: 0,0:50:11.32,0:50:14.06,Default,,0000,0000,0000,,And at the end of the week,\Nhe knows exactly where his time went.
Dialogue: 0,0:50:14.06,0:50:15.25,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:50:15.25,0:50:20.20,Default,,0000,0000,0000,,The man is a genius!
Dialogue: 0,0:50:20.20,0:50:22.47,Default,,0000,0000,0000,,When I meet with students,
Dialogue: 0,0:50:22.47,0:50:25.45,Default,,0000,0000,0000,,and this is, I think, just as appropriate\Nfor people in the workplace,
Dialogue: 0,0:50:25.45,0:50:26.48,Default,,0000,0000,0000,,I say,\N“What’s your schedule?”
Dialogue: 0,0:50:26.48,0:50:29.97,Default,,0000,0000,0000,,You have a set of fixed meetings\Nevery time, every week.
Dialogue: 0,0:50:29.97,0:50:32.04,Default,,0000,0000,0000,,And, what you have to do is,\Nyou have to look at those
Dialogue: 0,0:50:32.04,0:50:35.57,Default,,0000,0000,0000,,and identify the open blocks\Nwhere you’re going to waste time,
Dialogue: 0,0:50:35.57,0:50:37.71,Default,,0000,0000,0000,,and I can tell your going to waste time\Njust by looking at.
Dialogue: 0,0:50:37.71,0:50:40.64,Default,,0000,0000,0000,,So in this case,\Nyou’ve got a class where, uh,
Dialogue: 0,0:50:40.64,0:50:42.60,Default,,0000,0000,0000,,you’ve got a class\Nat a certain point,
Dialogue: 0,0:50:42.60,0:50:43.97,Default,,0000,0000,0000,,and then you’ve got a gap\Nuntil the next class,
Dialogue: 0,0:50:43.97,0:50:46.03,Default,,0000,0000,0000,,so I’ve identified those here.
Dialogue: 0,0:50:46.03,0:50:48.01,Default,,0000,0000,0000,,And the gaps between classes
Dialogue: 0,0:50:48.01,0:50:50.60,Default,,0000,0000,0000,,that in this case last an hour\Nor an hour and a half,
Dialogue: 0,0:50:50.60,0:50:52.68,Default,,0000,0000,0000,,this is just prime time\Nto be wasted.
Dialogue: 0,0:50:52.68,0:50:56.11,Default,,0000,0000,0000,,So what I always taught my students was,\Nmake up a fake class.
Dialogue: 0,0:50:56.11,0:50:58.55,Default,,0000,0000,0000,,The fake class is go\Nto one specific place
Dialogue: 0,0:50:58.55,0:51:00.24,Default,,0000,0000,0000,,in the library during that hour,
Dialogue: 0,0:51:00.24,0:51:01.72,Default,,0000,0000,0000,,and when you’re sitting there
Dialogue: 0,0:51:01.72,0:51:03.76,Default,,0000,0000,0000,,with just you in the library\Nand your books,
Dialogue: 0,0:51:03.76,0:51:06.89,Default,,0000,0000,0000,,there’s a pretty good chance\Nyou might actually study.
Dialogue: 0,0:51:06.89,0:51:09.28,Default,,0000,0000,0000,,So, don’t go and hang out\Nwith friends for an hour,
Dialogue: 0,0:51:09.28,0:51:11.55,Default,,0000,0000,0000,,just make that a fake class,\Nmake your own little study hall.
Dialogue: 0,0:51:11.55,0:51:12.45,Default,,0000,0000,0000,,It’s a simple trick,
Dialogue: 0,0:51:12.45,0:51:13.83,Default,,0000,0000,0000,,but it’s amazing\Nhow effective it is
Dialogue: 0,0:51:13.83,0:51:17.18,Default,,0000,0000,0000,,when somebody\Njust explicitly does it.
Dialogue: 0,0:51:17.18,0:51:18.64,Default,,0000,0000,0000,,When you’ve got\Nyour time journal data,
Dialogue: 0,0:51:18.64,0:51:19.76,Default,,0000,0000,0000,,what do you figure out\Nfrom that?
Dialogue: 0,0:51:19.76,0:51:21.95,Default,,0000,0000,0000,,What am I doing\Nthat doesn't need to be done?
Dialogue: 0,0:51:21.95,0:51:23.05,Default,,0000,0000,0000,,What can someone else do?
Dialogue: 0,0:51:23.05,0:51:24.95,Default,,0000,0000,0000,,I love every day\Nsort of saying,
Dialogue: 0,0:51:24.95,0:51:26.62,Default,,0000,0000,0000,,“What am I doing\Nthat I could delegate
Dialogue: 0,0:51:26.62,0:51:28.69,Default,,0000,0000,0000,,“to somebody else?”
Dialogue: 0,0:51:28.69,0:51:30.02,Default,,0000,0000,0000,,My sister is again laughing
Dialogue: 0,0:51:30.02,0:51:33.95,Default,,0000,0000,0000,,because she knows who that person was\Nin our youth.
Dialogue: 0,0:51:33.95,0:51:35.71,Default,,0000,0000,0000,,What can I do more efficiently?
Dialogue: 0,0:51:35.71,0:51:37.92,Default,,0000,0000,0000,,And, how am I wasting\Nother people’s time?
Dialogue: 0,0:51:37.92,0:51:39.16,Default,,0000,0000,0000,,When you get good\Nat time management,
Dialogue: 0,0:51:39.16,0:51:40.92,Default,,0000,0000,0000,,you realize\Nthat it’s a collaborative thing.
Dialogue: 0,0:51:40.92,0:51:42.76,Default,,0000,0000,0000,,I want to make everybody\Nmore efficient.
Dialogue: 0,0:51:42.76,0:51:44.57,Default,,0000,0000,0000,,It’s not a selfish thing,\Nit’s not me against you.
Dialogue: 0,0:51:44.57,0:51:49.32,Default,,0000,0000,0000,,It’s how do we all\Ncollectively get more done.
Dialogue: 0,0:51:49.32,0:51:50.91,Default,,0000,0000,0000,,As you push\Non the time journal stuff,
Dialogue: 0,0:51:50.91,0:51:53.58,Default,,0000,0000,0000,,you start to find\Nthat you don’t make yourself
Dialogue: 0,0:51:53.58,0:51:55.18,Default,,0000,0000,0000,,more efficient at work
Dialogue: 0,0:51:55.18,0:51:58.13,Default,,0000,0000,0000,,so you can become some sort\Nof uber worker person.
Dialogue: 0,0:51:58.13,0:52:01.81,Default,,0000,0000,0000,,You become more efficient\Nat work so you can leave at 5,
Dialogue: 0,0:52:01.81,0:52:05.97,Default,,0000,0000,0000,,and go home\Nand be with the people that you love.
Dialogue: 0,0:52:05.97,0:52:08.59,Default,,0000,0000,0000,,People call this work-life balance.
Dialogue: 0,0:52:08.59,0:52:11.89,Default,,0000,0000,0000,,For the junior faculty,\Nyou may have heard of it
Dialogue: 0,0:52:11.89,0:52:13.03,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:52:13.03,0:52:16.50,Default,,0000,0000,0000,,in some sort\Nof mythical sense.
Dialogue: 0,0:52:16.50,0:52:18.94,Default,,0000,0000,0000,,But it is possible.
Dialogue: 0,0:52:18.94,0:52:21.22,Default,,0000,0000,0000,,I found that I worked less—
Dialogue: 0,0:52:21.22,0:52:23.67,Default,,0000,0000,0000,,I worked fewer hours\Nafter I got married,
Dialogue: 0,0:52:23.67,0:52:25.32,Default,,0000,0000,0000,,and I got more done.
Dialogue: 0,0:52:25.32,0:52:27.19,Default,,0000,0000,0000,,And I was alway fascinated\Nin graduate school
Dialogue: 0,0:52:27.19,0:52:30.32,Default,,0000,0000,0000,,that the people who graduated fastest\Nwith their PhD’s
Dialogue: 0,0:52:30.32,0:52:33.10,Default,,0000,0000,0000,,were the people\Nwho had a spouse and kids.
Dialogue: 0,0:52:33.10,0:52:35.62,Default,,0000,0000,0000,,And I said, how can that be,\Nthat’s like a built-in boat anchor.
Dialogue: 0,0:52:35.62,0:52:36.24,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:52:36.24,0:52:37.04,Default,,0000,0000,0000,,All right.
Dialogue: 0,0:52:37.04,0:52:39.58,Default,,0000,0000,0000,,You know, you got all these other demands\Non your time,
Dialogue: 0,0:52:39.58,0:52:40.79,Default,,0000,0000,0000,,and I’m, like, a single guy,
Dialogue: 0,0:52:40.79,0:52:43.08,Default,,0000,0000,0000,,and I got all the time in the world,\Nand that’s the problem.
Dialogue: 0,0:52:43.08,0:52:45.85,Default,,0000,0000,0000,,I approach it like I got all the time\Nin the world,
Dialogue: 0,0:52:45.85,0:52:47.72,Default,,0000,0000,0000,,so my time isn’t precious.
Dialogue: 0,0:52:47.72,0:52:49.55,Default,,0000,0000,0000,,When you got a spouse\Nand little kids,
Dialogue: 0,0:52:49.55,0:52:51.84,Default,,0000,0000,0000,,your spouse is likely to say things\Nto you like,
Dialogue: 0,0:52:51.84,0:52:53.64,Default,,0000,0000,0000,,“You better not be\Nin at that grad school
Dialogue: 0,0:52:53.64,0:52:55.01,Default,,0000,0000,0000,,“more than 40 hours a week.”
Dialogue: 0,0:52:55.01,0:52:56.07,Default,,0000,0000,0000,,So when you come in,
Dialogue: 0,0:52:56.07,0:52:57.42,Default,,0000,0000,0000,,you’re not sitting\Naround playing computer games,
Dialogue: 0,0:52:57.42,0:52:59.02,Default,,0000,0000,0000,,not that I ever did that.
Dialogue: 0,0:52:59.02,0:53:00.51,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:53:00.51,0:53:02.67,Default,,0000,0000,0000,,But when you come in,\Nyou’re comin' in, and you’re doing work.
Dialogue: 0,0:53:02.67,0:53:04.05,Default,,0000,0000,0000,,And I found,\Nlike most people,
Dialogue: 0,0:53:04.05,0:53:06.08,Default,,0000,0000,0000,,that once I got married\Nand had kids,
Dialogue: 0,0:53:06.08,0:53:08.16,Default,,0000,0000,0000,,my whole view\Nof time management really got—
Dialogue: 0,0:53:08.16,0:53:10.45,Default,,0000,0000,0000,,I mean, we were playing\Nfor real stakes now.
Dialogue: 0,0:53:10.45,0:53:12.26,Default,,0000,0000,0000,,Because now there are people\Nwho’s lives are impacted
Dialogue: 0,0:53:12.26,0:53:15.45,Default,,0000,0000,0000,,if I’m spending too much time\Nat work.
Dialogue: 0,0:53:15.45,0:53:16.58,Default,,0000,0000,0000,,The other thing\Nabout time management,
Dialogue: 0,0:53:16.58,0:53:19.24,Default,,0000,0000,0000,,it makes you really start\Nto look through a crystalline lens
Dialogue: 0,0:53:19.24,0:53:21.01,Default,,0000,0000,0000,,and figure out what’s important\Nand what’s not.
Dialogue: 0,0:53:21.01,0:53:23.44,Default,,0000,0000,0000,,I love this picture.
Dialogue: 0,0:53:23.44,0:53:25.68,Default,,0000,0000,0000,,I’ve blanked out her name,\Nbut this says,
Dialogue: 0,0:53:25.68,0:53:26.73,Default,,0000,0000,0000,,“Blah-blah-blah-blah—,”
Dialogue: 0,0:53:26.73,0:53:28.53,Default,,0000,0000,0000,,this is a pregnant woman,\Nand it says,
Dialogue: 0,0:53:28.53,0:53:31.46,Default,,0000,0000,0000,,“She is worrying about the effect\Non her unborn child
Dialogue: 0,0:53:31.46,0:53:33.47,Default,,0000,0000,0000,,“from the sound\Nof jackhammers.”
Dialogue: 0,0:53:33.47,0:53:35.70,Default,,0000,0000,0000,,So they're doing construction,\Nand the people here are laughing
Dialogue: 0,0:53:35.70,0:53:37.39,Default,,0000,0000,0000,,because they can see\Nthat this woman,
Dialogue: 0,0:53:37.39,0:53:38.70,Default,,0000,0000,0000,,who’s so concerned\Nabout the jackhammers
Dialogue: 0,0:53:38.70,0:53:42.26,Default,,0000,0000,0000,,affecting her unborn child,\Nis holding a lit cigarette.
Dialogue: 0,0:53:42.26,0:53:44.18,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:53:44.18,0:53:45.77,Default,,0000,0000,0000,,You gotta get really good\Nat saying,
Dialogue: 0,0:53:45.77,0:53:48.47,Default,,0000,0000,0000,,“I gotta focus my time\Nand energy on the things that matter.”
Dialogue: 0,0:53:48.47,0:53:50.03,Default,,0000,0000,0000,,And not worry\Nabout the things that don’t.
Dialogue: 0,0:53:50.03,0:53:53.61,Default,,0000,0000,0000,,Now I’m not a medical doctor,\Nand I don’t play one on TV,
Dialogue: 0,0:53:53.61,0:53:55.82,Default,,0000,0000,0000,,but I’m willing to bet\Nthat if I were the fetus,
Dialogue: 0,0:53:55.82,0:53:56.32,Default,,0000,0000,0000,,I’d be saying,
Dialogue: 0,0:53:56.32,0:53:58.09,Default,,0000,0000,0000,,[yelling]\N“Put the cigarette out, mom!
Dialogue: 0,0:53:58.09,0:53:59.87,Default,,0000,0000,0000,,I can do deal\Nwith the noise!”
Dialogue: 0,0:53:59.87,0:54:04.17,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:54:04.17,0:54:05.88,Default,,0000,0000,0000,,Alrighty, so in terms of—
Dialogue: 0,0:54:05.88,0:54:09.28,Default,,0000,0000,0000,,I want to tell you a little story\Nabout effective versus efficient.
Dialogue: 0,0:54:09.28,0:54:11.58,Default,,0000,0000,0000,,I actually was going to\Ngive this talk a couple of weeks ago,
Dialogue: 0,0:54:11.58,0:54:13.10,Default,,0000,0000,0000,,and I talked with Gabe\Nabout it,
Dialogue: 0,0:54:13.10,0:54:16.95,Default,,0000,0000,0000,,and we were going to come up here\Nas a surprise for my wife.
Dialogue: 0,0:54:16.95,0:54:19.12,Default,,0000,0000,0000,,Her favorite musical group\Nin the whole world is “The Police,”
Dialogue: 0,0:54:19.12,0:54:22.27,Default,,0000,0000,0000,,and has been for a long, long time,\Nthey’re a wonderful group.
Dialogue: 0,0:54:22.27,0:54:23.37,Default,,0000,0000,0000,,And so we said,
Dialogue: 0,0:54:23.37,0:54:25.04,Default,,0000,0000,0000,,“Hey, we’re going to drive her\Nup to Charlottesville and seem them.”
Dialogue: 0,0:54:25.04,0:54:26.23,Default,,0000,0000,0000,,We managed to get some tickets.
Dialogue: 0,0:54:26.23,0:54:28.10,Default,,0000,0000,0000,,And I said, “Well honey,\Nas long as we’re up there,
Dialogue: 0,0:54:28.10,0:54:29.32,Default,,0000,0000,0000,,“I promised Gabe a long time ago
Dialogue: 0,0:54:29.32,0:54:30.66,Default,,0000,0000,0000,,“that I wanted\Nto give my time management talk,”
Dialogue: 0,0:54:30.66,0:54:32.95,Default,,0000,0000,0000,,and she said okay,\Nbecause it’s about a three-hour drive,
Dialogue: 0,0:54:32.95,0:54:35.76,Default,,0000,0000,0000,,so it's very efficient\Nto couple these two trips together.
Dialogue: 0,0:54:35.76,0:54:36.64,Default,,0000,0000,0000,,And about two days later\Nshe said,
Dialogue: 0,0:54:36.64,0:54:39.40,Default,,0000,0000,0000,,“You know honey,\NI know how you are with talks.
Dialogue: 0,0:54:39.40,0:54:41.19,Default,,0000,0000,0000,,"And before you give one,\Nfor a couple of days,
Dialogue: 0,0:54:41.19,0:54:43.10,Default,,0000,0000,0000,,you start to obsess.”
Dialogue: 0,0:54:43.10,0:54:46.02,Default,,0000,0000,0000,,[mouthing words, no sound]
Dialogue: 0,0:54:46.02,0:54:48.81,Default,,0000,0000,0000,,And, as we talked through it,\Nshe said,
Dialogue: 0,0:54:48.81,0:54:50.70,Default,,0000,0000,0000,,“So we’re going to go up\Non this couple’s time away"--
Dialogue: 0,0:54:50.70,0:54:52.34,Default,,0000,0000,0000,,we’d gotten a sitter\Nto watch the kids,
Dialogue: 0,0:54:52.34,0:54:55.06,Default,,0000,0000,0000,,“and this couple’s time away\Nis going to be eaten up
Dialogue: 0,0:54:55.06,0:54:57.99,Default,,0000,0000,0000,,by you obsessing over\Nand preparing this talk.”
Dialogue: 0,0:54:57.99,0:54:59.01,Default,,0000,0000,0000,,And, I thought about it,\Nand I said,
Dialogue: 0,0:54:59.01,0:55:00.88,Default,,0000,0000,0000,,“Okay,\Nso obviously the right solution
Dialogue: 0,0:55:00.88,0:55:03.24,Default,,0000,0000,0000,,“is we should keep our couple’s time\Nour couple’s time.
Dialogue: 0,0:55:03.24,0:55:04.76,Default,,0000,0000,0000,,“We’ll go up,\Nwe’ll see the concert,
Dialogue: 0,0:55:04.76,0:55:06.20,Default,,0000,0000,0000,,“you know, we’ll have\Nour time together,
Dialogue: 0,0:55:06.20,0:55:07.44,Default,,0000,0000,0000,,“and I’ll just schedule a different day,
Dialogue: 0,0:55:07.44,0:55:09.82,Default,,0000,0000,0000,,“and I’ll go up on a one-day trip\Nand I’ll do the talk.”
Dialogue: 0,0:55:09.82,0:55:12.40,Default,,0000,0000,0000,,And she said,\N“Wow, that was easy!”
Dialogue: 0,0:55:12.40,0:55:14.84,Default,,0000,0000,0000,,Right, once you frame it\Nin the right way, and you say,
Dialogue: 0,0:55:14.84,0:55:18.95,Default,,0000,0000,0000,,“Yeah, the cost here is that\NI have to do the drive a second time.”
Dialogue: 0,0:55:18.95,0:55:21.81,Default,,0000,0000,0000,,But it turns out I’m doing the drive\Nwith my nephew, Christopher,
Dialogue: 0,0:55:21.81,0:55:23.52,Default,,0000,0000,0000,,and we talk,\Nand my mom turns out
Dialogue: 0,0:55:23.52,0:55:25.33,Default,,0000,0000,0000,,so the time\Nwasn’t even dead-time,
Dialogue: 0,0:55:25.33,0:55:26.32,Default,,0000,0000,0000,,so there was no loss at all.
Dialogue: 0,0:55:26.32,0:55:27.98,Default,,0000,0000,0000,,But the key thing was we said,
Dialogue: 0,0:55:27.98,0:55:29.14,Default,,0000,0000,0000,,“It’s not about efficiency,\N
Dialogue: 0,0:55:29.14,0:55:32.38,Default,,0000,0000,0000,,"it’s about effectiveness\Nand best overall outcome.”
Dialogue: 0,0:55:32.38,0:55:33.38,Default,,0000,0000,0000,,And of course\None of the nice things
Dialogue: 0,0:55:33.38,0:55:35.07,Default,,0000,0000,0000,,was that we did get to go\Nto “The Police” concert,
Dialogue: 0,0:55:35.07,0:55:36.100,Default,,0000,0000,0000,,and I really want to thank Gabe\Nand Jim Aylor,
Dialogue: 0,0:55:36.100,0:55:38.68,Default,,0000,0000,0000,,because we REALLY went\Nto the concert.
Dialogue: 0,0:55:38.68,0:55:40.05,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:55:40.05,0:55:42.44,Default,,0000,0000,0000,,And my wife was very happy.
Dialogue: 0,0:55:42.44,0:55:43.72,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:55:43.72,0:55:45.48,Default,,0000,0000,0000,,I’m the guy in the back,\Nsaying,
Dialogue: 0,0:55:45.48,0:55:47.83,Default,,0000,0000,0000,,“She’s not paying any attention\Nto me today!”
Dialogue: 0,0:55:47.83,0:55:50.46,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:55:50.46,0:55:51.60,Default,,0000,0000,0000,,But it was wonderful.
Dialogue: 0,0:55:51.60,0:55:53.87,Default,,0000,0000,0000,,And he is charming gentleman\Nin person,
Dialogue: 0,0:55:53.87,0:55:56.47,Default,,0000,0000,0000,,he is absolutely charming.
Dialogue: 0,0:55:56.47,0:55:57.74,Default,,0000,0000,0000,,So let’s talk\Nabout procrastination.
Dialogue: 0,0:55:57.74,0:56:00.35,Default,,0000,0000,0000,,There’s an old saying:\N“Procrastination is the thief of time.”
Dialogue: 0,0:56:00.35,0:56:01.70,Default,,0000,0000,0000,,Procrastination is hard.
Dialogue: 0,0:56:01.70,0:56:04.00,Default,,0000,0000,0000,,And I have a little bit\Nof an insight here for you.
Dialogue: 0,0:56:04.00,0:56:07.05,Default,,0000,0000,0000,,We don’t usually procrastinate\Nbecause we’re lazy.
Dialogue: 0,0:56:07.05,0:56:09.35,Default,,0000,0000,0000,,Sometimes people\Nrationalize their procrastination.
Dialogue: 0,0:56:09.35,0:56:11.56,Default,,0000,0000,0000,,They say,\N“Well, gee, if I wait long enough,
Dialogue: 0,0:56:11.56,0:56:14.15,Default,,0000,0000,0000,,“maybe I won’t have to do it.”
Dialogue: 0,0:56:14.15,0:56:15.09,Default,,0000,0000,0000,,Right?
Dialogue: 0,0:56:15.09,0:56:19.43,Default,,0000,0000,0000,,That’s true,\Nsometimes you get lucky, all right.
Dialogue: 0,0:56:19.43,0:56:22.50,Default,,0000,0000,0000,,But--and other people say,\N“Gee, if I start on it now,
Dialogue: 0,0:56:22.50,0:56:24.08,Default,,0000,0000,0000,,I’m just going to spend\Nall the time on it.
Dialogue: 0,0:56:24.08,0:56:27.45,Default,,0000,0000,0000,,“If I only give myself the last two days,\NI’ll do it in two days,
Dialogue: 0,0:56:27.45,0:56:30.09,Default,,0000,0000,0000,,“because as the work expands\Nto fill the time available—
Dialogue: 0,0:56:30.09,0:56:31.28,Default,,0000,0000,0000,,Parkinson’s Law.”
Dialogue: 0,0:56:31.28,0:56:33.64,Default,,0000,0000,0000,,That’s marginally true.
Dialogue: 0,0:56:33.64,0:56:37.41,Default,,0000,0000,0000,,But I think the key balance here is\Nto understand that doing things
Dialogue: 0,0:56:37.41,0:56:40.73,Default,,0000,0000,0000,,at the last minute\Nis really expensive.
Dialogue: 0,0:56:40.73,0:56:43.67,Default,,0000,0000,0000,,And it’s just much more expensive\Nthan doing it just
Dialogue: 0,0:56:43.67,0:56:45.45,Default,,0000,0000,0000,,before the last minute.
Dialogue: 0,0:56:45.45,0:56:48.31,Default,,0000,0000,0000,,So if you’re doing something,\Nand you can still mail it
Dialogue: 0,0:56:48.31,0:56:50.16,Default,,0000,0000,0000,,through the US mail,\Nyou have suddenly avoided
Dialogue: 0,0:56:50.16,0:56:52.48,Default,,0000,0000,0000,,the “Oh my god,\NI’ve gotta do the whole FedEx thing!”
Dialogue: 0,0:56:52.48,0:56:53.92,Default,,0000,0000,0000,,Now, I love Fed-Ex.
Dialogue: 0,0:56:53.92,0:56:58.42,Default,,0000,0000,0000,,FedEx supports our whole universal habit\Nof procrastination.
Dialogue: 0,0:56:58.42,0:57:00.96,Default,,0000,0000,0000,,But it also allows us\Nto get stuff there when it really has
Dialogue: 0,0:57:00.96,0:57:03.03,Default,,0000,0000,0000,,to be there in a hurry,\Nso that's a wonderful thing.
Dialogue: 0,0:57:03.03,0:57:06.02,Default,,0000,0000,0000,,But I think you have to,\Nyou have to realize that
Dialogue: 0,0:57:06.02,0:57:07.56,Default,,0000,0000,0000,,if you push things right up\Nto the deadline,
Dialogue: 0,0:57:07.56,0:57:09.63,Default,,0000,0000,0000,,that’s where all the stress\Ncomes from,
Dialogue: 0,0:57:09.63,0:57:11.97,Default,,0000,0000,0000,,because now\Nyou can’t reach people.
Dialogue: 0,0:57:11.97,0:57:14.28,Default,,0000,0000,0000,,If somebody is out of the office\Nfor just one day,
Dialogue: 0,0:57:14.28,0:57:15.38,Default,,0000,0000,0000,,your whole plan is upset,
Dialogue: 0,0:57:15.38,0:57:17.91,Default,,0000,0000,0000,,so you really have to work hard\Non this kind of stuff.
Dialogue: 0,0:57:17.91,0:57:19.53,Default,,0000,0000,0000,,The other thing is that deadlines\Nare really important.
Dialogue: 0,0:57:19.53,0:57:21.15,Default,,0000,0000,0000,,We are all essentially\Ndeadline-driven,
Dialogue: 0,0:57:21.15,0:57:23.18,Default,,0000,0000,0000,,so if you have something\Nthat isn’t due for a long time,
Dialogue: 0,0:57:23.18,0:57:26.25,Default,,0000,0000,0000,,make up a fake deadline,\Nand act like it’s real.
Dialogue: 0,0:57:26.25,0:57:27.86,Default,,0000,0000,0000,,And that's wonderful\Nbecause those are the deadlines,
Dialogue: 0,0:57:27.86,0:57:30.15,Default,,0000,0000,0000,,when push comes to shove,\Nyou can slip 'em by a couple of days,
Dialogue: 0,0:57:30.15,0:57:33.59,Default,,0000,0000,0000,,and it’s all right,\Nso they’re less stressful.
Dialogue: 0,0:57:33.59,0:57:35.17,Default,,0000,0000,0000,,If you are procrastinating,
Dialogue: 0,0:57:35.17,0:57:38.25,Default,,0000,0000,0000,,you’ve gotta find some way to get back\Ninto your comfort zone.
Dialogue: 0,0:57:38.25,0:57:40.25,Default,,0000,0000,0000,,Identify why you’re not enthusiastic.
Dialogue: 0,0:57:40.25,0:57:41.53,Default,,0000,0000,0000,,Whenever I procrastinate\Non something,
Dialogue: 0,0:57:41.53,0:57:43.66,Default,,0000,0000,0000,,there’s always a deep\Npsychological reason.
Dialogue: 0,0:57:43.66,0:57:45.62,Default,,0000,0000,0000,,Usually it’s I’m afraid\Nof being embarrassed
Dialogue: 0,0:57:45.62,0:57:47.68,Default,,0000,0000,0000,,because I don’t think\NI’ll do well,
Dialogue: 0,0:57:47.68,0:57:49.60,Default,,0000,0000,0000,,or I'm afraid\NI'm going to fail at it.
Dialogue: 0,0:57:49.60,0:57:53.90,Default,,0000,0000,0000,,And, sometimes it involves\Nasking somebody for something.
Dialogue: 0,0:57:53.90,0:57:56.32,Default,,0000,0000,0000,,And one of the most magical things\NI’ve learned in my life
Dialogue: 0,0:57:56.32,0:57:59.60,Default,,0000,0000,0000,,is that sometimes\Nyou just have to ask
Dialogue: 0,0:57:59.60,0:58:01.23,Default,,0000,0000,0000,,and wonderful things happen.
Dialogue: 0,0:58:01.23,0:58:02.54,Default,,0000,0000,0000,,But you just have to,
Dialogue: 0,0:58:02.54,0:58:05.92,Default,,0000,0000,0000,,you know, step out\Nand do that.
Dialogue: 0,0:58:05.92,0:58:09.34,Default,,0000,0000,0000,,I won the parent lottery,\NI have just wonderful parents.
Dialogue: 0,0:58:09.34,0:58:12.19,Default,,0000,0000,0000,,And my dad unfortunately\Npassed away not too long ago.
Dialogue: 0,0:58:12.19,0:58:13.64,Default,,0000,0000,0000,,But this is one\Nof my favorite photographs,
Dialogue: 0,0:58:13.64,0:58:15.26,Default,,0000,0000,0000,,because my dad\Nwas such a smart guy,
Dialogue: 0,0:58:15.26,0:58:17.54,Default,,0000,0000,0000,,I could almost never surprise him\Nor impress him,
Dialogue: 0,0:58:17.54,0:58:19.32,Default,,0000,0000,0000,,because he was just that good.
Dialogue: 0,0:58:19.32,0:58:21.43,Default,,0000,0000,0000,,But we were down on a family vacation\Nat Disney World,
Dialogue: 0,0:58:21.43,0:58:22.47,Default,,0000,0000,0000,,and the Monorails were going by,
Dialogue: 0,0:58:22.47,0:58:23.85,Default,,0000,0000,0000,,and we were going to\Nboard the Monorail,
Dialogue: 0,0:58:23.85,0:58:26.36,Default,,0000,0000,0000,,and we noticed that in the front,\Nup here in the cabin,
Dialogue: 0,0:58:26.36,0:58:27.97,Default,,0000,0000,0000,,I don’t know if you can see it\Nin this picture,
Dialogue: 0,0:58:27.97,0:58:29.70,Default,,0000,0000,0000,,but there’s a engineer\Nwho drives the Monorail,
Dialogue: 0,0:58:29.70,0:58:31.96,Default,,0000,0000,0000,,and there were actually guests\Nup in there with him,
Dialogue: 0,0:58:31.96,0:58:33.46,Default,,0000,0000,0000,,which is kind of unusual.
Dialogue: 0,0:58:33.46,0:58:35.02,Default,,0000,0000,0000,,My dad and I were talking\Nabout that,
Dialogue: 0,0:58:35.02,0:58:36.39,Default,,0000,0000,0000,,and I knew,
Dialogue: 0,0:58:36.39,0:58:38.13,Default,,0000,0000,0000,,because I’ve done some consulting\Nfor Disney.
Dialogue: 0,0:58:38.13,0:58:38.72,Default,,0000,0000,0000,,My dad’s saying,
Dialogue: 0,0:58:38.72,0:58:41.74,Default,,0000,0000,0000,,"They probably have to be special VIPs,\Nor something like that.”
Dialogue: 0,0:58:41.74,0:58:42.98,Default,,0000,0000,0000,,I said, “There is a trick.
Dialogue: 0,0:58:42.98,0:58:45.92,Default,,0000,0000,0000,,“There is a special way you get\Ninto that cabin.”
Dialogue: 0,0:58:45.92,0:58:47.01,Default,,0000,0000,0000,,And he said,\N“Really, what is it?”
Dialogue: 0,0:58:47.01,0:58:48.58,Default,,0000,0000,0000,,And I said, “I’ll show you.\NDylan, come with me.”
Dialogue: 0,0:58:48.58,0:58:49.92,Default,,0000,0000,0000,,And Dylan, who’s—
Dialogue: 0,0:58:49.92,0:58:51.46,Default,,0000,0000,0000,,the back of his head\Nyou can see there,
Dialogue: 0,0:58:51.46,0:58:52.86,Default,,0000,0000,0000,,we walk up,\Nand I whisper to Dylan,
Dialogue: 0,0:58:52.86,0:58:55.50,Default,,0000,0000,0000,,[whispering]\N“Ask the man if we can ride\Nin the front.”
Dialogue: 0,0:58:55.50,0:58:56.17,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:58:56.17,0:58:58.48,Default,,0000,0000,0000,,And we go to the attendant,\Nand the attendant says,
Dialogue: 0,0:58:58.48,0:58:59.21,Default,,0000,0000,0000,,“Why, yes you can.”
Dialogue: 0,0:58:59.21,0:59:01.45,Default,,0000,0000,0000,,And he opens the gate,\Nand my dad is just like….
Dialogue: 0,0:59:01.45,0:59:02.75,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,0:59:02.75,0:59:06.66,Default,,0000,0000,0000,,“I told you there was a trick,\NI didn’t say it was hard.”
Dialogue: 0,0:59:06.66,0:59:09.95,Default,,0000,0000,0000,,And sometimes all you have to do\Nis ask.
Dialogue: 0,0:59:09.95,0:59:11.79,Default,,0000,0000,0000,,And it’s that easy.
Dialogue: 0,0:59:11.79,0:59:12.87,Default,,0000,0000,0000,,Let’s talk about delegation.
Dialogue: 0,0:59:12.87,0:59:14.84,Default,,0000,0000,0000,,Nobody operates\Nindividually anymore.
Dialogue: 0,0:59:14.84,0:59:18.62,Default,,0000,0000,0000,,And you can accomplish a lot more\Nwhen you have help.
Dialogue: 0,0:59:18.62,0:59:20.97,Default,,0000,0000,0000,,However,\Nmost people delegate very poorly.
Dialogue: 0,0:59:20.97,0:59:22.52,Default,,0000,0000,0000,,They treat delegation\Nas dumping.
Dialogue: 0,0:59:22.52,0:59:25.74,Default,,0000,0000,0000,,“I don’t have time to do this,\Nyou take care of it.”
Dialogue: 0,0:59:25.74,0:59:28.58,Default,,0000,0000,0000,,You know, and then they micromanage,\Nand it's just a disaster.
Dialogue: 0,0:59:28.58,0:59:29.31,Default,,0000,0000,0000,,The first thing\Nif you’re going to
Dialogue: 0,0:59:29.31,0:59:31.17,Default,,0000,0000,0000,,delegate something\Nto a subordinate
Dialogue: 0,0:59:31.17,0:59:33.50,Default,,0000,0000,0000,,is you grant them authority\Nwith responsibility.
Dialogue: 0,0:59:33.50,0:59:34.72,Default,,0000,0000,0000,,You don’t tell somebody,
Dialogue: 0,0:59:34.72,0:59:37.10,Default,,0000,0000,0000,,“Go take care of this,\Nbut if you need to spend any money,
Dialogue: 0,0:59:37.10,0:59:38.70,Default,,0000,0000,0000,,you gotta come back to me\Nfor approval.”
Dialogue: 0,0:59:38.70,0:59:40.68,Default,,0000,0000,0000,,Uh-uh,\Nthat’s not empowering them.
Dialogue: 0,0:59:40.68,0:59:42.05,Default,,0000,0000,0000,,That’s telling them\Nthat you don't trust them.
Dialogue: 0,0:59:42.05,0:59:43.39,Default,,0000,0000,0000,,If I trust you enough\Nto do the work,
Dialogue: 0,0:59:43.39,0:59:45.43,Default,,0000,0000,0000,,I trust you enough\Nto give you the resources,
Dialogue: 0,0:59:45.43,0:59:46.60,Default,,0000,0000,0000,,and the budget,\Nand the time,
Dialogue: 0,0:59:46.60,0:59:48.54,Default,,0000,0000,0000,,and whatever else you need\Nto get it done.
Dialogue: 0,0:59:48.54,0:59:50.18,Default,,0000,0000,0000,,You give them the whole package.
Dialogue: 0,0:59:50.18,0:59:51.60,Default,,0000,0000,0000,,The other thing is,\Ndelegate
Dialogue: 0,0:59:51.60,0:59:54.03,Default,,0000,0000,0000,,but always do the ugliest job\Nyourself.
Dialogue: 0,0:59:54.03,0:59:56.50,Default,,0000,0000,0000,,So when we need\Nto vacuum the lab before a demo,
Dialogue: 0,0:59:56.50,0:59:59.31,Default,,0000,0000,0000,,I bring in the vacuum cleaner,\Nand I vacuum it.
Dialogue: 0,0:59:59.31,1:00:02.11,Default,,0000,0000,0000,,All right, do the dirtiest job yourself,\Nso it’s very clear
Dialogue: 0,1:00:02.11,1:00:04.97,Default,,0000,0000,0000,,that you’re willing to still get the dirt\Non your hands.
Dialogue: 0,1:00:04.97,1:00:06.33,Default,,0000,0000,0000,,Treat your people well.
Dialogue: 0,1:00:06.33,1:00:07.54,Default,,0000,0000,0000,,People are the greatest resource,
Dialogue: 0,1:00:07.54,1:00:10.26,Default,,0000,0000,0000,,and if you are fortunate enough\Nto have people who report to you,
Dialogue: 0,1:00:10.26,1:00:11.76,Default,,0000,0000,0000,,treat them dignity,\Nrespect,
Dialogue: 0,1:00:11.76,1:00:13.100,Default,,0000,0000,0000,,and, you know,\Nto sound a little bit corny,
Dialogue: 0,1:00:13.100,1:00:15.68,Default,,0000,0000,0000,,the kind of love\Nthat they should have
Dialogue: 0,1:00:15.68,1:00:17.37,Default,,0000,0000,0000,,from someone who cares\Nabout them
Dialogue: 0,1:00:17.37,1:00:18.81,Default,,0000,0000,0000,,and their professional development.
Dialogue: 0,1:00:18.81,1:00:20.18,Default,,0000,0000,0000,,And for crying out loud,
Dialogue: 0,1:00:20.18,1:00:23.34,Default,,0000,0000,0000,,staff and secretaries\Nare your lifeline.
Dialogue: 0,1:00:23.34,1:00:24.83,Default,,0000,0000,0000,,If you don’t think\Nyou should treat them well
Dialogue: 0,1:00:24.83,1:00:26.40,Default,,0000,0000,0000,,because it’s the decent thing\Nto do,
Dialogue: 0,1:00:26.40,1:00:28.32,Default,,0000,0000,0000,,at least treat them well\Nbecause if you don’t,
Dialogue: 0,1:00:28.32,1:00:30.14,Default,,0000,0000,0000,,they will get you.
Dialogue: 0,1:00:30.14,1:00:31.39,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,1:00:31.39,1:00:33.30,Default,,0000,0000,0000,,And they will get you good.
Dialogue: 0,1:00:33.30,1:00:36.01,Default,,0000,0000,0000,,And you will deserve it,\Nand I will applaud them.
Dialogue: 0,1:00:36.01,1:00:39.54,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,1:00:39.54,1:00:41.59,Default,,0000,0000,0000,,My giving a talk\Non time management
Dialogue: 0,1:00:41.59,1:00:43.84,Default,,0000,0000,0000,,with Alf Weaver in the audience—\Nwhere is Alf?
Dialogue: 0,1:00:43.84,1:00:45.20,Default,,0000,0000,0000,,There he is.
Dialogue: 0,1:00:45.20,1:00:47.48,Default,,0000,0000,0000,,That’s like talking\Nabout surviving the Jonestown flood
Dialogue: 0,1:00:47.48,1:00:49.96,Default,,0000,0000,0000,,if Noah's in the audience.
Dialogue: 0,1:00:49.96,1:00:51.71,Default,,0000,0000,0000,,One of the things Alf Weaver\Ntaught me,
Dialogue: 0,1:00:51.71,1:00:54.37,Default,,0000,0000,0000,,is whether it’s to a colleague,\Nor to a subordinate,
Dialogue: 0,1:00:54.37,1:00:57.74,Default,,0000,0000,0000,,if you want to get something done,\Nyou cannot be vague.
Dialogue: 0,1:00:57.74,1:01:01.08,Default,,0000,0000,0000,,And he said, “You give somebody\Na specific thing to do,
Dialogue: 0,1:01:01.08,1:01:02.93,Default,,0000,0000,0000,,“a specific date and time.
Dialogue: 0,1:01:02.93,1:01:05.37,Default,,0000,0000,0000,,“‘Thursday’ is not a specific time.
Dialogue: 0,1:01:05.37,1:01:09.38,Default,,0000,0000,0000,,“‘Thursday at 3:22\Ngets somebody’s attention.
Dialogue: 0,1:01:09.38,1:01:12.88,Default,,0000,0000,0000,,“And you give them a specific penalty\Nor reward that will happen
Dialogue: 0,1:01:12.88,1:01:14.71,Default,,0000,0000,0000,,if that deadline for that thing\Nis not met.”
Dialogue: 0,1:01:14.71,1:01:15.77,Default,,0000,0000,0000,,And then he paused,\Nand he said,
Dialogue: 0,1:01:15.77,1:01:18.69,Default,,0000,0000,0000,,“And remember, the penalty\Nor the reward has to be for them...”
Dialogue: 0,1:01:18.69,1:01:19.32,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,1:01:19.32,1:01:21.08,Default,,0000,0000,0000,,"not you!"
Dialogue: 0,1:01:21.08,1:01:23.14,Default,,0000,0000,0000,,“I will be screwed over\Nif you don’t meet that deadline!”
Dialogue: 0,1:01:23.15,1:01:24.96,Default,,0000,0000,0000,,“Oh, bummer.”
Dialogue: 0,1:01:24.96,1:01:26.43,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,1:01:26.43,1:01:31.45,Default,,0000,0000,0000,,This is an important point\Nto not get wrong.
Dialogue: 0,1:01:31.45,1:01:33.36,Default,,0000,0000,0000,,Challenge people.
Dialogue: 0,1:01:33.36,1:01:35.21,Default,,0000,0000,0000,,I’ve been told that one\Nof the tricks
Dialogue: 0,1:01:35.21,1:01:38.41,Default,,0000,0000,0000,,is you delegate\Nuntil they complain.
Dialogue: 0,1:01:38.41,1:01:39.89,Default,,0000,0000,0000,,I don’t know\Nabout until they complain,
Dialogue: 0,1:01:39.89,1:01:42.37,Default,,0000,0000,0000,,but what I’ve found\Nis that under-delegation is a problem.
Dialogue: 0,1:01:42.37,1:01:45.26,Default,,0000,0000,0000,,People are usually yearning\Nfor the opportunity to do more,
Dialogue: 0,1:01:45.26,1:01:46.61,Default,,0000,0000,0000,,they want to be challenged.
Dialogue: 0,1:01:46.61,1:01:48.49,Default,,0000,0000,0000,,They want to prove to you\Nand themselves
Dialogue: 0,1:01:48.49,1:01:51.93,Default,,0000,0000,0000,,they can be more capable,\Nso let them.
Dialogue: 0,1:01:51.93,1:01:53.95,Default,,0000,0000,0000,,Communication has to be clear.
Dialogue: 0,1:01:53.95,1:01:56.30,Default,,0000,0000,0000,,So many times people get upset\Nwith their bosses
Dialogue: 0,1:01:56.30,1:01:57.92,Default,,0000,0000,0000,,because there’s a misunderstanding,
Dialogue: 0,1:01:57.92,1:01:59.59,Default,,0000,0000,0000,,and particularly in a time\Nof email,
Dialogue: 0,1:01:59.59,1:02:01.33,Default,,0000,0000,0000,,it’s so easy to communicate\Nvia email,
Dialogue: 0,1:02:01.33,1:02:03.20,Default,,0000,0000,0000,,even if you’ve had\Na face-to-face conversation,
Dialogue: 0,1:02:03.20,1:02:05.91,Default,,0000,0000,0000,,send a two-line email,\Njust to be specific afterwards.
Dialogue: 0,1:02:05.91,1:02:07.98,Default,,0000,0000,0000,,And it’s not like we’re trying\Nto be all lawyer-like,
Dialogue: 0,1:02:07.98,1:02:10.06,Default,,0000,0000,0000,,it’s just that\Nas Judge Wapner said,
Dialogue: 0,1:02:10.06,1:02:12.90,Default,,0000,0000,0000,,“Get it in writing,”\Nif you remember “The People’s Court.”
Dialogue: 0,1:02:12.90,1:02:13.94,Default,,0000,0000,0000,,And Judge Wapner said,
Dialogue: 0,1:02:13.94,1:02:15.31,Default,,0000,0000,0000,,“If there isn’t a problem,\Nit’s not a problem,
Dialogue: 0,1:02:15.31,1:02:18.13,Default,,0000,0000,0000,,“it didn’t take you much time,\Nbut if there ever is a problem—
Dialogue: 0,1:02:18.13,1:02:19.72,Default,,0000,0000,0000,,“well, wait a second,\Nthere won’t be a problem
Dialogue: 0,1:02:19.72,1:02:21.61,Default,,0000,0000,0000,,“because there’s a written record.”
Dialogue: 0,1:02:21.61,1:02:23.43,Default,,0000,0000,0000,,And that’s the magic,\Nthere won’t be a confusion,
Dialogue: 0,1:02:23.43,1:02:26.15,Default,,0000,0000,0000,,because you can’t disagree\Nabout the written word.
Dialogue: 0,1:02:26.15,1:02:28.79,Default,,0000,0000,0000,,Don’t give people\Nhow you want them do it,
Dialogue: 0,1:02:28.79,1:02:30.14,Default,,0000,0000,0000,,tell them what you want\Nthem to do.
Dialogue: 0,1:02:30.14,1:02:31.82,Default,,0000,0000,0000,,Give them objectives,\Nnot procedures.
Dialogue: 0,1:02:31.82,1:02:35.00,Default,,0000,0000,0000,,Let them surprise you\Nwith a way of solving a problem
Dialogue: 0,1:02:35.00,1:02:36.74,Default,,0000,0000,0000,,you would never have imagined.
Dialogue: 0,1:02:36.74,1:02:41.23,Default,,0000,0000,0000,,Sometimes those solutions\Nare mind-blowing, good or bad.
Dialogue: 0,1:02:41.23,1:02:43.74,Default,,0000,0000,0000,,But they’re really much more fun\Nthan just having them
Dialogue: 0,1:02:43.74,1:02:45.10,Default,,0000,0000,0000,,do it the way you\Nwould’ve done it.
Dialogue: 0,1:02:45.10,1:02:47.11,Default,,0000,0000,0000,,And you know what,\Nif you’re in a university,
Dialogue: 0,1:02:47.11,1:02:49.54,Default,,0000,0000,0000,,your job should be\Nto have people smarter than you,
Dialogue: 0,1:02:49.54,1:02:50.71,Default,,0000,0000,0000,,i.e. your students,
Dialogue: 0,1:02:50.71,1:02:53.41,Default,,0000,0000,0000,,and they will come up\Nwith stuff you would never thought of.
Dialogue: 0,1:02:53.41,1:02:55.82,Default,,0000,0000,0000,,Also, tell people the relative importance\Nof each task.
Dialogue: 0,1:02:55.82,1:02:57.60,Default,,0000,0000,0000,,I mean, so many people say,\Nmy boss is an ogre,
Dialogue: 0,1:02:57.60,1:02:59.36,Default,,0000,0000,0000,,they gave me five things to do.
Dialogue: 0,1:02:59.36,1:03:02.14,Default,,0000,0000,0000,,I’m like, “Well did they tell you which one\Nwas most important?”
Dialogue: 0,1:03:02.14,1:03:04.70,Default,,0000,0000,0000,,“Oh yeah.\NHmm, I guess I could ask that.”
Dialogue: 0,1:03:04.70,1:03:06.32,Default,,0000,0000,0000,,Knowing that if you\Nhave five things,
Dialogue: 0,1:03:06.32,1:03:08.42,Default,,0000,0000,0000,,which are the ones\Nto get done is really important
Dialogue: 0,1:03:08.42,1:03:11.16,Default,,0000,0000,0000,,because if you’re flying blind,\Nyou got a 20% chance
Dialogue: 0,1:03:11.16,1:03:14.22,Default,,0000,0000,0000,,of gettin' them done\Nin the right order.
Dialogue: 0,1:03:14.22,1:03:17.04,Default,,0000,0000,0000,,And delegation\Ncan never be done too young.
Dialogue: 0,1:03:17.04,1:03:19.39,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,1:03:19.39,1:03:25.47,Default,,0000,0000,0000,,Does everyone see the difference\Nin the two pictures?
Dialogue: 0,1:03:25.47,1:03:28.97,Default,,0000,0000,0000,,This is my daughter Chloe,\NI love her to death,
Dialogue: 0,1:03:28.97,1:03:31.67,Default,,0000,0000,0000,,but I want her to grow up\Nto be a wonderful person,
Dialogue: 0,1:03:31.67,1:03:34.42,Default,,0000,0000,0000,,and I know the sooner\Nshe holds her own bottle,
Dialogue: 0,1:03:34.42,1:03:37.56,Default,,0000,0000,0000,,the better.
Dialogue: 0,1:03:37.56,1:03:39.42,Default,,0000,0000,0000,,Sociology:\Nbeware upward delegations.
Dialogue: 0,1:03:39.42,1:03:42.13,Default,,0000,0000,0000,,Sometimes you try to delegate,\Npeople try to hand it back to you.
Dialogue: 0,1:03:42.13,1:03:43.89,Default,,0000,0000,0000,,One of the best things\NI ever saw was someone
Dialogue: 0,1:03:43.89,1:03:45.58,Default,,0000,0000,0000,,who had a secretary trying\Nto say,
Dialogue: 0,1:03:45.58,1:03:47.40,Default,,0000,0000,0000,,“I can’t do this,\Nyou’ll have to take it back.”
Dialogue: 0,1:03:47.40,1:03:49.20,Default,,0000,0000,0000,,And he just put his hands\Nbehind his back,
Dialogue: 0,1:03:49.20,1:03:51.81,Default,,0000,0000,0000,,and took a step backwards.
Dialogue: 0,1:03:51.81,1:03:53.44,Default,,0000,0000,0000,,And then he waited.
Dialogue: 0,1:03:53.44,1:03:55.72,Default,,0000,0000,0000,,And then\Neventually the secretary said,
Dialogue: 0,1:03:55.72,1:03:58.59,Default,,0000,0000,0000,,“Or maybe I could\Nfind this other solution.”
Dialogue: 0,1:03:58.59,1:03:59.57,Default,,0000,0000,0000,,And he said,\N“That’s wonderful!
Dialogue: 0,1:03:59.57,1:04:02.10,Default,,0000,0000,0000,,“I’m so proud you thought\Nof that.”
Dialogue: 0,1:04:02.10,1:04:05.06,Default,,0000,0000,0000,,It was just an elegant gesture.
Dialogue: 0,1:04:05.06,1:04:06.54,Default,,0000,0000,0000,,Reinforce behavior\Nyou want repeated.
Dialogue: 0,1:04:06.54,1:04:08.67,Default,,0000,0000,0000,,One of my favorite stories\Nin The One-Minute Manager
Dialogue: 0,1:04:08.67,1:04:09.74,Default,,0000,0000,0000,,is he talks about,\Ndid you ever wonder
Dialogue: 0,1:04:09.74,1:04:12.67,Default,,0000,0000,0000,,how they got the killer whales\Nto jump through the hoop?
Dialogue: 0,1:04:12.67,1:04:15.23,Default,,0000,0000,0000,,If they did it like\Nmodern American office managers,
Dialogue: 0,1:04:15.23,1:04:16.68,Default,,0000,0000,0000,,they would yell\Nat the killer whale,
Dialogue: 0,1:04:16.68,1:04:18.26,Default,,0000,0000,0000,,“Jump through the hoop!”
Dialogue: 0,1:04:18.26,1:04:20.43,Default,,0000,0000,0000,,And every time the killer whale\Ndidn't jump through the hoop,
Dialogue: 0,1:04:20.43,1:04:21.51,Default,,0000,0000,0000,,they’d hit it with a stick.
Dialogue: 0,1:04:21.51,1:04:23.44,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,1:04:23.44,1:04:23.72,Default,,0000,0000,0000,,Right?
Dialogue: 0,1:04:23.72,1:04:26.23,Default,,0000,0000,0000,,I mean, this is how we train people\Nin the office place.
Dialogue: 0,1:04:26.23,1:04:27.77,Default,,0000,0000,0000,,Read the book if you want\Nto see how they actually do it,
Dialogue: 0,1:04:27.77,1:04:29.66,Default,,0000,0000,0000,,because I’m curious.
Dialogue: 0,1:04:29.66,1:04:32.40,Default,,0000,0000,0000,,I know now, but it’s really cool\Nhow they get them to do it.
Dialogue: 0,1:04:32.40,1:04:34.06,Default,,0000,0000,0000,,So reinforce behavior\Nyou want repeated.
Dialogue: 0,1:04:34.06,1:04:35.86,Default,,0000,0000,0000,,When people do things\Nthat you like,
Dialogue: 0,1:04:37.32,1:04:37.57,Default,,0000,0000,0000,,praise them\Nand thank them.
Dialogue: 0,1:04:37.57,1:04:40.16,Default,,0000,0000,0000,,That’s worth more than any amount\Nof monetary reward,
Dialogue: 0,1:04:40.16,1:04:41.50,Default,,0000,0000,0000,,or a little plaque.
Dialogue: 0,1:04:41.50,1:04:43.100,Default,,0000,0000,0000,,People really like\Nto just be told straight up,
Dialogue: 0,1:04:43.100,1:04:47.06,Default,,0000,0000,0000,,“Thank you, I really appreciate\Nthat you did a good job.”
Dialogue: 0,1:04:47.06,1:04:48.17,Default,,0000,0000,0000,,The other thing is that
Dialogue: 0,1:04:48.17,1:04:49.73,Default,,0000,0000,0000,,if you don't want things\Ndelegated back up to you,
Dialogue: 0,1:04:49.73,1:04:51.15,Default,,0000,0000,0000,,don’t learn how to do them!
Dialogue: 0,1:04:51.15,1:04:52.62,Default,,0000,0000,0000,,I take great pride,\NI don’t know how
Dialogue: 0,1:04:52.62,1:04:54.71,Default,,0000,0000,0000,,to run photocopiers\Nand fax machines,
Dialogue: 0,1:04:54.71,1:04:56.90,Default,,0000,0000,0000,,and I ain’t going to learn!
Dialogue: 0,1:04:56.90,1:05:00.54,Default,,0000,0000,0000,,That’s certainly not how\NI’m going to spend my remaining time.
Dialogue: 0,1:05:00.54,1:05:02.72,Default,,0000,0000,0000,,Meetings: the average executive\Nspends more than 40%
Dialogue: 0,1:05:02.72,1:05:03.93,Default,,0000,0000,0000,,of his or her time\Nin a meeting.
Dialogue: 0,1:05:03.93,1:05:05.66,Default,,0000,0000,0000,,My advice is\Nwhen you have a meeting,
Dialogue: 0,1:05:05.66,1:05:07.71,Default,,0000,0000,0000,,lock the door,\Nunplug the phone,
Dialogue: 0,1:05:07.71,1:05:10.34,Default,,0000,0000,0000,,and take everybody’s\NBlackBerrys.
Dialogue: 0,1:05:10.34,1:05:12.39,Default,,0000,0000,0000,,Because if it’s worth our time,\Nit’s worth our time.
Dialogue: 0,1:05:12.39,1:05:15.25,Default,,0000,0000,0000,,If it’s not worth our time,\Nit’s not worth our time,
Dialogue: 0,1:05:15.25,1:05:17.10,Default,,0000,0000,0000,,but I don’t have any interest\Nin being in a room
Dialogue: 0,1:05:17.10,1:05:20.25,Default,,0000,0000,0000,,with six people\Nwho are all half there.
Dialogue: 0,1:05:20.25,1:05:21.94,Default,,0000,0000,0000,,Because that’s very inefficient.
Dialogue: 0,1:05:21.94,1:05:24.11,Default,,0000,0000,0000,,I don’t think meetings\Nshould ever last more than an hour,
Dialogue: 0,1:05:24.11,1:05:25.59,Default,,0000,0000,0000,,with very rare exception.
Dialogue: 0,1:05:25.59,1:05:26.88,Default,,0000,0000,0000,,And I think that\Nthere should be an agenda.
Dialogue: 0,1:05:26.88,1:05:28.65,Default,,0000,0000,0000,,I got into a great habit a couple\Nof years ago
Dialogue: 0,1:05:28.65,1:05:29.45,Default,,0000,0000,0000,,when I just started saying,
Dialogue: 0,1:05:29.45,1:05:31.95,Default,,0000,0000,0000,,“If there’s no agenda,\NI won’t attend.”
Dialogue: 0,1:05:31.95,1:05:32.86,Default,,0000,0000,0000,,And the great thing\Nabout that is
Dialogue: 0,1:05:32.86,1:05:34.63,Default,,0000,0000,0000,,whoever called the meeting\Nhad to actually think
Dialogue: 0,1:05:34.63,1:05:37.16,Default,,0000,0000,0000,,before they showed up\Nabout why we were supposed to be there,
Dialogue: 0,1:05:37.16,1:05:38.31,Default,,0000,0000,0000,,because otherwise it’s like,\N“Well, why are we here?”
Dialogue: 0,1:05:38.31,1:05:40.95,Default,,0000,0000,0000,,Because we had a meeting,\Nit’s on all of our calendars.
Dialogue: 0,1:05:40.95,1:05:43.33,Default,,0000,0000,0000,,It’s just a classic Dilbert moment.
Dialogue: 0,1:05:43.33,1:05:46.25,Default,,0000,0000,0000,,So, most important thing\Nabout meetings,
Dialogue: 0,1:05:46.25,1:05:49.04,Default,,0000,0000,0000,,and again, this comes\Nfrom The One-Minute Manager,
Dialogue: 0,1:05:49.04,1:05:50.08,Default,,0000,0000,0000,,one-minute minutes.
Dialogue: 0,1:05:50.08,1:05:51.22,Default,,0000,0000,0000,,At the end of the meeting,
Dialogue: 0,1:05:51.22,1:05:53.51,Default,,0000,0000,0000,,somebody has to have been\Nassigned the scribe,
Dialogue: 0,1:05:53.51,1:05:57.57,Default,,0000,0000,0000,,and they write down in one minute\Nor less what decisions got made,
Dialogue: 0,1:05:57.57,1:06:00.02,Default,,0000,0000,0000,,and who is responsible\Nfor what by when.
Dialogue: 0,1:06:00.02,1:06:01.19,Default,,0000,0000,0000,,And then email it out\Nto everybody,
Dialogue: 0,1:06:01.19,1:06:02.39,Default,,0000,0000,0000,,because if you don’t do that,
Dialogue: 0,1:06:02.39,1:06:04.21,Default,,0000,0000,0000,,you have your next weekly meeting \Nnext week,
Dialogue: 0,1:06:04.21,1:06:07.14,Default,,0000,0000,0000,,and you all sitting around going,\N“Now who was going to do this?”
Dialogue: 0,1:06:07.14,1:06:08.24,Default,,0000,0000,0000,,It’s very inefficient.
Dialogue: 0,1:06:08.24,1:06:11.76,Default,,0000,0000,0000,,And it’s so fast\Nto just do these one-minute minutes.
Dialogue: 0,1:06:11.76,1:06:13.35,Default,,0000,0000,0000,,Let’s talk about technology.
Dialogue: 0,1:06:13.35,1:06:14.58,Default,,0000,0000,0000,,People—you know,\NI’m a computer scientist,
Dialogue: 0,1:06:14.58,1:06:17.78,Default,,0000,0000,0000,,so they say which gadget\Nwill make me more time efficient?
Dialogue: 0,1:06:17.78,1:06:20.55,Default,,0000,0000,0000,,And I don’t have an answer for that,\Nit’s all idiosyncratic.
Dialogue: 0,1:06:20.55,1:06:21.98,Default,,0000,0000,0000,,But I will tell you\Nthat my favorite comment
Dialogue: 0,1:06:21.98,1:06:23.41,Default,,0000,0000,0000,,about technology comes\Nfrom a janitor
Dialogue: 0,1:06:23.41,1:06:25.82,Default,,0000,0000,0000,,at the University of Central Florida,\Nwho said,
Dialogue: 0,1:06:25.82,1:06:28.92,Default,,0000,0000,0000,,“Computers are faster,\Nthey just take longer.”
Dialogue: 0,1:06:28.92,1:06:32.35,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,1:06:32.35,1:06:34.58,Default,,0000,0000,0000,,That’s zen, right there.
Dialogue: 0,1:06:34.58,1:06:36.32,Default,,0000,0000,0000,,So, that’s another way\Nof saying,
Dialogue: 0,1:06:36.32,1:06:38.21,Default,,0000,0000,0000,,only use technology\Nthat’s worth it.
Dialogue: 0,1:06:38.21,1:06:39.33,Default,,0000,0000,0000,,And worth it is,
Dialogue: 0,1:06:39.33,1:06:41.38,Default,,0000,0000,0000,,end to end,\Ndid it make me more efficient?
Dialogue: 0,1:06:41.38,1:06:45.48,Default,,0000,0000,0000,,And that depends on how you work,\Nand we’re all different.
Dialogue: 0,1:06:45.48,1:06:47.82,Default,,0000,0000,0000,,And remember\Nthat technology is getting insane.
Dialogue: 0,1:06:47.82,1:06:49.78,Default,,0000,0000,0000,,I walked into McDonald’s,\Nand I ordered, you know,
Dialogue: 0,1:06:49.78,1:06:51.23,Default,,0000,0000,0000,,Happy Meal number 2,\Nand they said,
Dialogue: 0,1:06:51.23,1:06:53.41,Default,,0000,0000,0000,,“Would you like a cell phone\Nwith that?”
Dialogue: 0,1:06:53.41,1:06:55.48,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,1:06:55.48,1:06:58.83,Default,,0000,0000,0000,,I went to the grocery store\Nto buy 16 slices of american cheese,
Dialogue: 0,1:06:58.83,1:07:02.07,Default,,0000,0000,0000,,and you get Grolier’s encyclopedia,\Nso with 16 slices of cheese,
Dialogue: 0,1:07:02.07,1:07:04.50,Default,,0000,0000,0000,,you get all of man’s knowledge\Nfor free.
Dialogue: 0,1:07:04.50,1:07:10.33,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,1:07:10.33,1:07:13.27,Default,,0000,0000,0000,,That’s just spooky scary.
Dialogue: 0,1:07:13.27,1:07:16.90,Default,,0000,0000,0000,,And remember that technology\Nreally has to be something
Dialogue: 0,1:07:16.90,1:07:18.06,Default,,0000,0000,0000,,that makes your life better.
Dialogue: 0,1:07:18.06,1:07:19.32,Default,,0000,0000,0000,,You guys may have seen this.
Dialogue: 0,1:07:19.32,1:07:26.81,Default,,0000,0000,0000,,I just find it very humorous.
Dialogue: 0,1:07:26.81,1:07:28.01,Default,,0000,0000,0000,,[bang!]
Dialogue: 0,1:07:28.01,1:07:32.78,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,1:07:32.78,1:07:34.53,Default,,0000,0000,0000,,[bang! bang!]
Dialogue: 0,1:07:34.53,1:07:39.54,Default,,0000,0000,0000,,[bang! bang! bang! crash!]
Dialogue: 0,1:07:39.54,1:07:45.40,Default,,0000,0000,0000,,So, only use technology\Nthat helps you.
Dialogue: 0,1:07:45.40,1:07:47.07,Default,,0000,0000,0000,,I find that technology is good
Dialogue: 0,1:07:47.07,1:07:49.66,Default,,0000,0000,0000,,if it allows you to do things\Nin a new way.
Dialogue: 0,1:07:49.66,1:07:52.28,Default,,0000,0000,0000,,Just doing the same things\Na little bit faster
Dialogue: 0,1:07:52.28,1:07:53.29,Default,,0000,0000,0000,,with technology is nice,
Dialogue: 0,1:07:53.29,1:07:55.52,Default,,0000,0000,0000,,but when technology changes\Nthe work flow….
Dialogue: 0,1:07:55.52,1:07:57.36,Default,,0000,0000,0000,,So I was carving pumpkins\Na few years ago,
Dialogue: 0,1:07:57.36,1:07:58.89,Default,,0000,0000,0000,,and this is F.M.,\Na good friend of mine,
Dialogue: 0,1:07:58.89,1:08:00.53,Default,,0000,0000,0000,,and I don’t know\Nif you can see it,
Dialogue: 0,1:08:00.53,1:08:02.39,Default,,0000,0000,0000,,but down by her right knee\Nis a pattern,
Dialogue: 0,1:08:02.39,1:08:04.02,Default,,0000,0000,0000,,and you lay this pattern\Nover the pumpkin,
Dialogue: 0,1:08:04.02,1:08:05.89,Default,,0000,0000,0000,,and you get\Nthis little special carving knife,
Dialogue: 0,1:08:05.89,1:08:06.71,Default,,0000,0000,0000,,and you can,
Dialogue: 0,1:08:06.71,1:08:09.71,Default,,0000,0000,0000,,instead of these amateurish pumpkins,\Nlike I made,
Dialogue: 0,1:08:09.71,1:08:12.58,Default,,0000,0000,0000,,you get this sort of\N“howling at the moon,”
Dialogue: 0,1:08:12.58,1:08:14.67,Default,,0000,0000,0000,,And her husband Jeff\Nand I thought this was really cool,
Dialogue: 0,1:08:14.67,1:08:18.45,Default,,0000,0000,0000,,but in a sign of a reactionary\Nburning man kind of a moment,
Dialogue: 0,1:08:18.45,1:08:21.100,Default,,0000,0000,0000,,we grabbed our power drills,
Dialogue: 0,1:08:21.100,1:08:25.54,Default,,0000,0000,0000,,and we carved our pumpkins\Nthat way!
Dialogue: 0,1:08:25.54,1:08:27.86,Default,,0000,0000,0000,,Use technology\Nif it changes the way you do things,
Dialogue: 0,1:08:27.86,1:08:28.83,Default,,0000,0000,0000,,because you get—
Dialogue: 0,1:08:28.83,1:08:31.00,Default,,0000,0000,0000,,and believe me,\Nthe results of a power drill,
Dialogue: 0,1:08:31.00,1:08:34.28,Default,,0000,0000,0000,,you get these little—\Noh, it’s just gorgeous.
Dialogue: 0,1:08:34.28,1:08:35.35,Default,,0000,0000,0000,,Let’s talk briefly about email,
Dialogue: 0,1:08:35.35,1:08:37.63,Default,,0000,0000,0000,,because email is such a large part\Nof all our lives.
Dialogue: 0,1:08:37.63,1:08:40.03,Default,,0000,0000,0000,,First off,\Ndon’t ever delete any of it.
Dialogue: 0,1:08:40.03,1:08:40.83,Default,,0000,0000,0000,,Save all of it.
Dialogue: 0,1:08:40.83,1:08:42.87,Default,,0000,0000,0000,,I started doing this\Nten years ago.
Dialogue: 0,1:08:42.88,1:08:45.67,Default,,0000,0000,0000,,An interesting thing\Nis that all the historians talk about,
Dialogue: 0,1:08:45.67,1:08:49.56,Default,,0000,0000,0000,,“Oh, it’s such a shame\Nwe don’t have people keeping diaries,
Dialogue: 0,1:08:49.56,1:08:50.49,Default,,0000,0000,0000,,“we don’t know\Nwhat their day is like.”
Dialogue: 0,1:08:50.49,1:08:52.71,Default,,0000,0000,0000,,I’m like,\N“You fools!”
Dialogue: 0,1:08:52.71,1:08:55.74,Default,,0000,0000,0000,,We have just entered a society,\Ncirca about ten years ago,
Dialogue: 0,1:08:55.74,1:08:57.08,Default,,0000,0000,0000,,and I’m a living example of it,
Dialogue: 0,1:08:57.08,1:08:59.50,Default,,0000,0000,0000,,every piece\Nof my correspondence
Dialogue: 0,1:08:59.50,1:09:02.77,Default,,0000,0000,0000,,is not only saved,\Nit’s searchable.
Dialogue: 0,1:09:02.77,1:09:05.80,Default,,0000,0000,0000,,So if I were, you know,\Na person of merit, a historian—
Dialogue: 0,1:09:05.80,1:09:07.53,Default,,0000,0000,0000,,which is a BIG stretch—
Dialogue: 0,1:09:07.53,1:09:11.14,Default,,0000,0000,0000,,a historian could actually look\Nat my patterns of communication
Dialogue: 0,1:09:11.14,1:09:13.76,Default,,0000,0000,0000,,much better\Nthan the most compulsive diary writer.
Dialogue: 0,1:09:13.76,1:09:17.12,Default,,0000,0000,0000,,Now we could talk about whether\Nor not I’m being introspective,
Dialogue: 0,1:09:17.12,1:09:18.46,Default,,0000,0000,0000,,that’s about content,
Dialogue: 0,1:09:18.46,1:09:21.28,Default,,0000,0000,0000,,but in terms of quantity,\Nit’s great.
Dialogue: 0,1:09:21.28,1:09:22.58,Default,,0000,0000,0000,,And of course,\Nyou can save your email,
Dialogue: 0,1:09:22.58,1:09:24.34,Default,,0000,0000,0000,,and you can search it,\Nand it’s just wonderful
Dialogue: 0,1:09:24.34,1:09:26.69,Default,,0000,0000,0000,,because you can pull back stuff\Nfrom five years ago.
Dialogue: 0,1:09:26.69,1:09:29.78,Default,,0000,0000,0000,,So never delete your email.
Dialogue: 0,1:09:29.78,1:09:31.43,Default,,0000,0000,0000,,Here’s a big email trick.
Dialogue: 0,1:09:31.43,1:09:35.83,Default,,0000,0000,0000,,If you want to get something done,\Ndo not send the email to five people.
Dialogue: 0,1:09:35.83,1:09:38.02,Default,,0000,0000,0000,,“Hey, could somebody\Ntake care of this?”
Dialogue: 0,1:09:38.02,1:09:39.49,Default,,0000,0000,0000,,Every one\Nof those five recipients
Dialogue: 0,1:09:39.49,1:09:41.58,Default,,0000,0000,0000,,is thinking one,\Nand only one thing,
Dialogue: 0,1:09:41.58,1:09:43.02,Default,,0000,0000,0000,,“I deleted it first!”
Dialogue: 0,1:09:43.02,1:09:46.20,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,1:09:46.20,1:09:49.58,Default,,0000,0000,0000,,“So, the other four people,\Nwill take care of this, I don’t have to.”
Dialogue: 0,1:09:49.58,1:09:51.81,Default,,0000,0000,0000,,So you send it to one,\Nand only one, person.
Dialogue: 0,1:09:51.81,1:09:53.27,Default,,0000,0000,0000,,But if you really want it\Nto be done,
Dialogue: 0,1:09:53.27,1:09:55.35,Default,,0000,0000,0000,,send it to somebody who can do it,\Ntell them—
Dialogue: 0,1:09:55.35,1:09:56.48,Default,,0000,0000,0000,,again, Alf Weaver—
Dialogue: 0,1:09:56.48,1:09:58.46,Default,,0000,0000,0000,,specific things,\Nspecific time,
Dialogue: 0,1:09:58.46,1:10:01.20,Default,,0000,0000,0000,,and then the penalty\Ncan be more subtle,
Dialogue: 0,1:10:01.20,1:10:04.42,Default,,0000,0000,0000,,like you just CC their boss.
Dialogue: 0,1:10:04.42,1:10:06.03,Default,,0000,0000,0000,,All right.
Dialogue: 0,1:10:06.03,1:10:07.69,Default,,0000,0000,0000,,And the other thing--\Nand I’ve had to teach—
Dialogue: 0,1:10:07.69,1:10:10.40,Default,,0000,0000,0000,,I had this conversation\Nwith every student in my entire career,
Dialogue: 0,1:10:10.40,1:10:11.65,Default,,0000,0000,0000,,because they send email,
Dialogue: 0,1:10:11.65,1:10:14.10,Default,,0000,0000,0000,,and then they just wait\Nfor the person to respond.
Dialogue: 0,1:10:14.10,1:10:17.23,Default,,0000,0000,0000,,I say, “If the person has not responded\Nwithin 48 hours,
Dialogue: 0,1:10:17.23,1:10:18.75,Default,,0000,0000,0000,,"it’s okay to nag them.
Dialogue: 0,1:10:18.75,1:10:20.73,Default,,0000,0000,0000,,“And the reason it’s okay\Nto nag them,
Dialogue: 0,1:10:20.73,1:10:22.86,Default,,0000,0000,0000,,“because if they haven’t responded\Nwithin 48 hours,
Dialogue: 0,1:10:22.86,1:10:27.22,Default,,0000,0000,0000,,“the chance that they are ever\Ngoing to respond is zero.”
Dialogue: 0,1:10:27.22,1:10:29.66,Default,,0000,0000,0000,,I mean, maybe not zero,\Nmaybe that small.
Dialogue: 0,1:10:29.66,1:10:30.52,Default,,0000,0000,0000,,But in my experience,
Dialogue: 0,1:10:30.52,1:10:32.74,Default,,0000,0000,0000,,if people don’t respond to you\Nwithin 48 hours,
Dialogue: 0,1:10:32.74,1:10:34.46,Default,,0000,0000,0000,,you’ll probably never hear\Nfrom them,
Dialogue: 0,1:10:34.46,1:10:37.67,Default,,0000,0000,0000,,so just start nagging ‘em.
Dialogue: 0,1:10:37.67,1:10:41.53,Default,,0000,0000,0000,,Let’s talk about the care\Nand feeding of bosses.
Dialogue: 0,1:10:41.53,1:10:44.94,Default,,0000,0000,0000,,There’s a phrase,\N“Managing from beneath.”
Dialogue: 0,1:10:44.94,1:10:46.63,Default,,0000,0000,0000,,Because we all know\Nthat all bosses are idiots.
Dialogue: 0,1:10:46.63,1:10:48.08,Default,,0000,0000,0000,,That’s certainly the expression,\Nyou know
Dialogue: 0,1:10:48.08,1:10:50.98,Default,,0000,0000,0000,,the sense I’ve gotten\Nfrom everybody who has a boss.
Dialogue: 0,1:10:50.98,1:10:52.66,Default,,0000,0000,0000,,When you have a boss,\Nwrite things down,
Dialogue: 0,1:10:52.66,1:10:54.32,Default,,0000,0000,0000,,do that clear communication thing.
Dialogue: 0,1:10:54.32,1:10:56.11,Default,,0000,0000,0000,,Ask them,\N“When is our next meeting?
Dialogue: 0,1:10:56.11,1:10:58.08,Default,,0000,0000,0000,,“What do you want me\Nto have done by then?”,
Dialogue: 0,1:10:58.08,1:10:59.90,Default,,0000,0000,0000,,so you’ve got sort of a contract.
Dialogue: 0,1:10:59.90,1:11:01.96,Default,,0000,0000,0000,,“Who can I turn to for help,\Nbesides you,
Dialogue: 0,1:11:01.96,1:11:03.55,Default,,0000,0000,0000,,“because I don’t want\Nto bother you.”
Dialogue: 0,1:11:03.55,1:11:07.57,Default,,0000,0000,0000,,And remember, your boss wants a result,\Nnot an excuse.
Dialogue: 0,1:11:07.57,1:11:09.08,Default,,0000,0000,0000,,General advice\Non vacations.
Dialogue: 0,1:11:09.08,1:11:11.24,Default,,0000,0000,0000,,Phone callers\Nshould get two options:
Dialogue: 0,1:11:11.24,1:11:13.03,Default,,0000,0000,0000,,the first one is,\Nwhen you’re on vacation,
Dialogue: 0,1:11:13.03,1:11:16.06,Default,,0000,0000,0000,,the first option is,\N“Contact John Smith, not me.
Dialogue: 0,1:11:16.06,1:11:16.75,Default,,0000,0000,0000,,“I’m out of the office,
Dialogue: 0,1:11:16.75,1:11:18.90,Default,,0000,0000,0000,,“but this person can help you now\Nif it’s urgent.”
Dialogue: 0,1:11:18.90,1:11:21.36,Default,,0000,0000,0000,,Or, “Call back when I’m back.”
Dialogue: 0,1:11:21.36,1:11:22.42,Default,,0000,0000,0000,,Why? Because you don’t want\Nto come back
Dialogue: 0,1:11:22.42,1:11:25.10,Default,,0000,0000,0000,,to a long sequence\Nof phone messages saying, you know,
Dialogue: 0,1:11:25.10,1:11:26.68,Default,,0000,0000,0000,,“Hey Randy, can you help me\Nget care of this?”
Dialogue: 0,1:11:26.68,1:11:27.77,Default,,0000,0000,0000,,And you call them back,\Nand you know,
Dialogue: 0,1:11:27.77,1:11:28.78,Default,,0000,0000,0000,,you’ve been on vacation\Nfor a week,
Dialogue: 0,1:11:28.78,1:11:30.43,Default,,0000,0000,0000,,they already solved it.
Dialogue: 0,1:11:30.43,1:11:32.27,Default,,0000,0000,0000,,And the other thing\Nis that it's not a vacation
Dialogue: 0,1:11:32.27,1:11:34.96,Default,,0000,0000,0000,,if you’re reading email.
Dialogue: 0,1:11:34.96,1:11:35.54,Default,,0000,0000,0000,,All right.
Dialogue: 0,1:11:35.54,1:11:36.42,Default,,0000,0000,0000,,Trust me on that.
Dialogue: 0,1:11:36.42,1:11:39.03,Default,,0000,0000,0000,,It’s not a vacation\Nif you’re reading email.
Dialogue: 0,1:11:39.03,1:11:40.75,Default,,0000,0000,0000,,I can stay in my house\Nall weekend,
Dialogue: 0,1:11:40.75,1:11:42.81,Default,,0000,0000,0000,,and not read email,\Nand it’s a vacation.
Dialogue: 0,1:11:42.81,1:11:45.31,Default,,0000,0000,0000,,But if I go to Hawaii,\Nand I’ve got a BlackBerry,
Dialogue: 0,1:11:45.31,1:11:47.82,Default,,0000,0000,0000,,I’m not on vacation.
Dialogue: 0,1:11:47.82,1:11:48.54,Default,,0000,0000,0000,,And I know this,
Dialogue: 0,1:11:48.54,1:11:50.28,Default,,0000,0000,0000,,when I got married,\Nmy wife and I got married,
Dialogue: 0,1:11:50.28,1:11:52.65,Default,,0000,0000,0000,,we left our reception\Nin a hot air balloon,
Dialogue: 0,1:11:52.65,1:11:55.69,Default,,0000,0000,0000,,which did not have wireless\Non it.
Dialogue: 0,1:11:55.69,1:11:59.27,Default,,0000,0000,0000,,And dean Jim Morris at the time—
Dialogue: 0,1:11:59.27,1:12:00.33,Default,,0000,0000,0000,,we took a month-long honeymoon,
Dialogue: 0,1:12:00.33,1:12:03.59,Default,,0000,0000,0000,,which was great,\Nbut not really long enough.
Dialogue: 0,1:12:03.59,1:12:05.13,Default,,0000,0000,0000,,And Jim Morris said—\NI said,
Dialogue: 0,1:12:05.13,1:12:06.09,Default,,0000,0000,0000,,“I’m not going to be reachable\Nfor a month.”
Dialogue: 0,1:12:06.09,1:12:07.51,Default,,0000,0000,0000,,And Jim said,\N“That’s not acceptable.”
Dialogue: 0,1:12:07.51,1:12:09.20,Default,,0000,0000,0000,,I said, “What do you mean,\N‘it’s not acceptable’?”
Dialogue: 0,1:12:09.20,1:12:12.90,Default,,0000,0000,0000,,He said “Well, I pay you,\Nso that’s the ‘not acceptable’ part.”
Dialogue: 0,1:12:12.90,1:12:15.82,Default,,0000,0000,0000,,And I said, “Okay.\NSo there has to be a way to reach me?”
Dialogue: 0,1:12:15.82,1:12:16.45,Default,,0000,0000,0000,,And he said, “Yes.”
Dialogue: 0,1:12:16.45,1:12:18.27,Default,,0000,0000,0000,,I said,\N“Okay, so you call my office,
Dialogue: 0,1:12:18.27,1:12:19.77,Default,,0000,0000,0000,,“there would be\Na phone answering machine message
Dialogue: 0,1:12:19.77,1:12:22.20,Default,,0000,0000,0000,,“that said, ‘Hi, this is Randy.\NI’m on vacation.
Dialogue: 0,1:12:22.20,1:12:24.48,Default,,0000,0000,0000,,“I waited until 39 to get married.
Dialogue: 0,1:12:24.48,1:12:27.06,Default,,0000,0000,0000,,“And so we’re going\Nfor a month.
Dialogue: 0,1:12:27.06,1:12:28.71,Default,,0000,0000,0000,,“And, I hope you don’t have a problem\Nwith that.
Dialogue: 0,1:12:28.71,1:12:30.71,Default,,0000,0000,0000,,“But apparently my boss does,
Dialogue: 0,1:12:30.71,1:12:32.32,Default,,0000,0000,0000,,"so he says I have to be reachable.
Dialogue: 0,1:12:32.32,1:12:33.69,Default,,0000,0000,0000,,“So here’s how\Nyou can reach me.
Dialogue: 0,1:12:33.69,1:12:36.40,Default,,0000,0000,0000,,“My wife’s parents live\Nin blah-blah-blah town,
Dialogue: 0,1:12:36.40,1:12:37.29,Default,,0000,0000,0000,,“here’s their names.
Dialogue: 0,1:12:37.29,1:12:39.75,Default,,0000,0000,0000,,“If you call directory assistance,\Nyou can get their number.”
Dialogue: 0,1:12:39.75,1:12:40.95,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,1:12:40.95,1:12:44.24,Default,,0000,0000,0000,,“And then if you can convince\Nmy new in-laws
Dialogue: 0,1:12:44.24,1:12:46.91,Default,,0000,0000,0000,,“that your emergency\Nmerits interrupting
Dialogue: 0,1:12:46.91,1:12:50.06,Default,,0000,0000,0000,,“their only daughter’s honeymoon,\Nthey have our number.”
Dialogue: 0,1:12:50.06,1:12:54.31,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,1:12:54.31,1:12:55.66,Default,,0000,0000,0000,,Here’s some\Nof my most important advice.
Dialogue: 0,1:12:55.66,1:12:57.25,Default,,0000,0000,0000,,We close with some\Nof the best stuff.
Dialogue: 0,1:12:57.25,1:12:58.55,Default,,0000,0000,0000,,Kill your television.
Dialogue: 0,1:12:58.55,1:13:00.47,Default,,0000,0000,0000,,People who study this\Nsay the average American
Dialogue: 0,1:13:00.47,1:13:05.26,Default,,0000,0000,0000,,watches 28 hours\Nof television a week.
Dialogue: 0,1:13:05.26,1:13:08.48,Default,,0000,0000,0000,,That’s almost 3/4\Nof a full-time job.
Dialogue: 0,1:13:08.48,1:13:12.08,Default,,0000,0000,0000,,So, if you really want\Nto get time back in your life,
Dialogue: 0,1:13:12.08,1:13:13.23,Default,,0000,0000,0000,,you don’t have to kill\Nyour television,
Dialogue: 0,1:13:13.23,1:13:15.62,Default,,0000,0000,0000,,but just unplug it,\Nput it in the closet,
Dialogue: 0,1:13:15.62,1:13:17.46,Default,,0000,0000,0000,,and put a blanket over it.
Dialogue: 0,1:13:17.46,1:13:20.91,Default,,0000,0000,0000,,See how long it takes you\Nto get the shakes.
Dialogue: 0,1:13:20.91,1:13:21.99,Default,,0000,0000,0000,,Turn money into time,
Dialogue: 0,1:13:21.99,1:13:23.88,Default,,0000,0000,0000,,especially junior faculty members
Dialogue: 0,1:13:23.88,1:13:26.07,Default,,0000,0000,0000,,or other people\Nwho have young children,
Dialogue: 0,1:13:26.07,1:13:29.99,Default,,0000,0000,0000,,this is the time to throw money\Nat the problem.
Dialogue: 0,1:13:29.99,1:13:31.76,Default,,0000,0000,0000,,Hire somebody else\Nto mow your lawn,
Dialogue: 0,1:13:31.76,1:13:35.24,Default,,0000,0000,0000,,do whatever you need to do,\Nbut exchange time for—
Dialogue: 0,1:13:35.24,1:13:37.84,Default,,0000,0000,0000,,exchange money for time\Nat every opportunity
Dialogue: 0,1:13:37.84,1:13:39.28,Default,,0000,0000,0000,,when you\Nhave very young children,
Dialogue: 0,1:13:39.28,1:13:40.97,Default,,0000,0000,0000,,because you just don’t have\Nenough time.
Dialogue: 0,1:13:40.97,1:13:42.35,Default,,0000,0000,0000,,It’s just too hard.
Dialogue: 0,1:13:42.35,1:13:43.89,Default,,0000,0000,0000,,And the other thing is,\Neat and sleep and exercise.
Dialogue: 0,1:13:43.89,1:13:48.03,Default,,0000,0000,0000,,Above all else,\Nyou always have time to sleep.
Dialogue: 0,1:13:48.03,1:13:52.45,Default,,0000,0000,0000,,Because if you get sleep-deprived,\Neverything falls apart.
Dialogue: 0,1:13:52.45,1:13:54.52,Default,,0000,0000,0000,,Other general advice,\Nnever break a promise,
Dialogue: 0,1:13:54.52,1:13:56.10,Default,,0000,0000,0000,,but renegotiate them\Nif need be.
Dialogue: 0,1:13:56.10,1:13:58.35,Default,,0000,0000,0000,,If you’ve said,\N“I'll have this done by Tuesday at noon,
Dialogue: 0,1:13:58.35,1:14:01.39,Default,,0000,0000,0000,,“you can call the person on Friday\Nand say I’m still good to my word,
Dialogue: 0,1:14:01.39,1:14:03.07,Default,,0000,0000,0000,,“but I’m really jacked up.
Dialogue: 0,1:14:03.07,1:14:04.91,Default,,0000,0000,0000,,“And I’m going to have to stay\Nand work over the weekend
Dialogue: 0,1:14:04.91,1:14:07.20,Default,,0000,0000,0000,,“to meet that Tuesday deadline.
Dialogue: 0,1:14:07.20,1:14:08.69,Default,,0000,0000,0000,,“Is there anyway there’s any slack\Non that?”
Dialogue: 0,1:14:08.69,1:14:11.02,Default,,0000,0000,0000,,And a lot of times they’ll say,\N“Thursday’s fine,
Dialogue: 0,1:14:11.02,1:14:14.57,Default,,0000,0000,0000,,“because I really needed it Thursday,\Nbut I told you Tuesday.”
Dialogue: 0,1:14:14.57,1:14:15.82,Default,,0000,0000,0000,,Or they’ll say,\N”Oh, it’s no problem,
Dialogue: 0,1:14:15.82,1:14:17.20,Default,,0000,0000,0000,,“I can have Jim do that\Ninstead of you.
Dialogue: 0,1:14:17.20,1:14:18.34,Default,,0000,0000,0000,,“He has some free time.”
Dialogue: 0,1:14:18.34,1:14:20.14,Default,,0000,0000,0000,,Now if they say,\N"No, there’s no wiggle room here”,
Dialogue: 0,1:14:20.14,1:14:22.58,Default,,0000,0000,0000,,you say, “That’s okay, no problem,\NI’m still good to my word.”
Dialogue: 0,1:14:22.58,1:14:23.46,Default,,0000,0000,0000,,All right.
Dialogue: 0,1:14:23.46,1:14:24.60,Default,,0000,0000,0000,,If you haven’t got time\Nto do it right,
Dialogue: 0,1:14:24.60,1:14:27.41,Default,,0000,0000,0000,,you don’t have time\Nto do it wrong, that’s self-evident.
Dialogue: 0,1:14:27.41,1:14:29.32,Default,,0000,0000,0000,,Recognize that most things\Nare pass-fail.
Dialogue: 0,1:14:29.32,1:14:30.97,Default,,0000,0000,0000,,People spend way too much time—
Dialogue: 0,1:14:30.97,1:14:33.92,Default,,0000,0000,0000,,there’s a reason we have the expression,\N“good enough.”
Dialogue: 0,1:14:33.92,1:14:36.95,Default,,0000,0000,0000,,It’s because the thing\Nis "good enough."
Dialogue: 0,1:14:36.95,1:14:38.77,Default,,0000,0000,0000,,And the last thing is,\Nget feedbacks loops.
Dialogue: 0,1:14:38.77,1:14:41.33,Default,,0000,0000,0000,,Ask people in confidence.
Dialogue: 0,1:14:41.33,1:14:43.44,Default,,0000,0000,0000,,Because if someone will tell you
Dialogue: 0,1:14:43.44,1:14:45.50,Default,,0000,0000,0000,,what you’re doing right\Nor doing wrong,
Dialogue: 0,1:14:45.50,1:14:47.56,Default,,0000,0000,0000,,and they’ll tell you the truth,
Dialogue: 0,1:14:47.56,1:14:51.29,Default,,0000,0000,0000,,that’s worth more than anything else\Nin the whole world.
Dialogue: 0,1:14:51.29,1:14:52.72,Default,,0000,0000,0000,,I recommend these two books.
Dialogue: 0,1:14:52.72,1:14:54.66,Default,,0000,0000,0000,,Time management\Nis not a late-breaking field.
Dialogue: 0,1:14:54.66,1:14:59.66,Default,,0000,0000,0000,,Both these books are old books,\Nbut I recommend them highly.
Dialogue: 0,1:14:59.66,1:15:03.61,Default,,0000,0000,0000,,And it’s traditional to close a talk\Nlike this with,
Dialogue: 0,1:15:03.61,1:15:04.90,Default,,0000,0000,0000,,“Here’s the things I told you about.”
Dialogue: 0,1:15:04.90,1:15:06.60,Default,,0000,0000,0000,,I’m not going to tell you the things\NI told you about.
Dialogue: 0,1:15:06.60,1:15:07.46,Default,,0000,0000,0000,,I’m going to tell you the things
Dialogue: 0,1:15:07.46,1:15:10.97,Default,,0000,0000,0000,,that you can operationally go out\Nand do today.
Dialogue: 0,1:15:10.97,1:15:13.80,Default,,0000,0000,0000,,One, if you don’t have a DayTimer\Nor personal digital assistant,
Dialogue: 0,1:15:13.80,1:15:15.58,Default,,0000,0000,0000,,you know,\Na PalmPilot or whatever,
Dialogue: 0,1:15:15.58,1:15:17.13,Default,,0000,0000,0000,,go get one.
Dialogue: 0,1:15:17.13,1:15:18.81,Default,,0000,0000,0000,,Put your to-do list\Nin priority order,
Dialogue: 0,1:15:18.81,1:15:20.79,Default,,0000,0000,0000,,you can use the four quadrants,\Nor do what I do,
Dialogue: 0,1:15:20.79,1:15:24.17,Default,,0000,0000,0000,,just put a number zero to nine,\Nbut sort it by priority.
Dialogue: 0,1:15:24.17,1:15:25.26,Default,,0000,0000,0000,,And do a time journal.
Dialogue: 0,1:15:25.26,1:15:26.68,Default,,0000,0000,0000,,If that’s really\Ntoo much effort,
Dialogue: 0,1:15:26.68,1:15:30.42,Default,,0000,0000,0000,,just count the number\Nof hours you watch of television
Dialogue: 0,1:15:30.42,1:15:32.00,Default,,0000,0000,0000,,in the next week.
Dialogue: 0,1:15:32.00,1:15:34.04,Default,,0000,0000,0000,,That’s my gift to you.
Dialogue: 0,1:15:34.04,1:15:35.49,Default,,0000,0000,0000,,[audience laughs]
Dialogue: 0,1:15:35.49,1:15:36.45,Default,,0000,0000,0000,,And the last thing is,
Dialogue: 0,1:15:36.45,1:15:40.60,Default,,0000,0000,0000,,once you’ve got your DayTimer,\Nmake a note for 30 days from today—
Dialogue: 0,1:15:40.60,1:15:43.19,Default,,0000,0000,0000,,it’s okay if that one goes “ding”\Nto remind you—
Dialogue: 0,1:15:43.19,1:15:46.18,Default,,0000,0000,0000,,and revisit this talk in 30 days,\Nit’ll be up on the web,
Dialogue: 0,1:15:46.18,1:15:47.35,Default,,0000,0000,0000,,courtesy of Gabe.
Dialogue: 0,1:15:47.35,1:15:51.01,Default,,0000,0000,0000,,And ask,\N"What have I changed?"
Dialogue: 0,1:15:51.01,1:15:53.23,Default,,0000,0000,0000,,And if I haven’t changed anything,
Dialogue: 0,1:15:53.23,1:15:55.66,Default,,0000,0000,0000,,then we still had\Na pleasant hour together.
Dialogue: 0,1:15:55.66,1:15:57.34,Default,,0000,0000,0000,,If you have changed things,
Dialogue: 0,1:15:57.34,1:16:00.06,Default,,0000,0000,0000,,then you’ll probably\Nhave a lot more time
Dialogue: 0,1:16:00.06,1:16:03.58,Default,,0000,0000,0000,,to spend\Nwith the ones you love.
Dialogue: 0,1:16:03.58,1:16:05.18,Default,,0000,0000,0000,,And that’s important.
Dialogue: 0,1:16:05.18,1:16:07.29,Default,,0000,0000,0000,,Time is all we have.
Dialogue: 0,1:16:07.29,1:16:09.78,Default,,0000,0000,0000,,And you may find one day,
Dialogue: 0,1:16:09.78,1:16:12.33,Default,,0000,0000,0000,,you have less than you think.
Dialogue: 0,1:16:12.33,1:16:13.36,Default,,0000,0000,0000,,Thank you.
Dialogue: 0,1:16:13.36,1:16:17.68,Default,,0000,0000,0000,,[audience applauds]