[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:07.64,0:00:08.58,Default,,0000,0000,0000,,Welcome back!
Dialogue: 0,0:00:08.88,0:00:11.28,Default,,0000,0000,0000,,Before moving on to your final exam,
Dialogue: 0,0:00:11.34,0:00:14.05,Default,,0000,0000,0000,,here’s some important information\Nabout how to assist
Dialogue: 0,0:00:14.18,0:00:16.12,Default,,0000,0000,0000,,your referred Club Members.
Dialogue: 0,0:00:16.82,0:00:19.12,Default,,0000,0000,0000,,What to Do When a Member Needs Help
Dialogue: 0,0:00:19.62,0:00:22.09,Default,,0000,0000,0000,,If a Member has a question\Nabout their Membership
Dialogue: 0,0:00:22.19,0:00:23.52,Default,,0000,0000,0000,,that you can’t answer,
Dialogue: 0,0:00:23.69,0:00:27.69,Default,,0000,0000,0000,,or is having trouble accessing\Ntheir website or booking a cruise,
Dialogue: 0,0:00:27.86,0:00:29.13,Default,,0000,0000,0000,,what should you do?
Dialogue: 0,0:00:29.60,0:00:33.37,Default,,0000,0000,0000,,The best solution is to have them\Ncontact inCruises Support.
Dialogue: 0,0:00:33.90,0:00:37.44,Default,,0000,0000,0000,,Our Support team has full access\Nto the information needed
Dialogue: 0,0:00:37.57,0:00:38.97,Default,,0000,0000,0000,,to assist Club Members.
Dialogue: 0,0:00:39.37,0:00:42.61,Default,,0000,0000,0000,,They are highly trained\Nand respond to most inquiries
Dialogue: 0,0:00:42.74,0:00:43.94,Default,,0000,0000,0000,,in a matter of hours.
Dialogue: 0,0:00:44.28,0:00:48.45,Default,,0000,0000,0000,,Our commitment is to respond\Nwithin 24 hours, Monday to Friday,
Dialogue: 0,0:00:48.75,0:00:51.58,Default,,0000,0000,0000,,and 24 to 48 hours during weekends.
Dialogue: 0,0:00:52.08,0:00:53.12,Default,,0000,0000,0000,,In most cases,
Dialogue: 0,0:00:53.29,0:00:55.86,Default,,0000,0000,0000,,even questions submitted\Non weekends are answered
Dialogue: 0,0:00:55.92,0:00:57.09,Default,,0000,0000,0000,,in just a few hours.
Dialogue: 0,0:00:57.62,0:00:59.22,Default,,0000,0000,0000,,How to Raise a Support Ticket
Dialogue: 0,0:00:59.76,0:01:02.70,Default,,0000,0000,0000,,When your referred Members have\Nspecific questions about bookings
Dialogue: 0,0:01:02.76,0:01:04.76,Default,,0000,0000,0000,,or anything regarding\Ntheir Club Membership,
Dialogue: 0,0:01:05.16,0:01:06.93,Default,,0000,0000,0000,,here’s how they can contact Support.
Dialogue: 0,0:01:07.60,0:01:10.60,Default,,0000,0000,0000,,Sign in to their account\Non the inCruises website.
Dialogue: 0,0:01:11.24,0:01:13.24,Default,,0000,0000,0000,,Click on the Question Mark Icon “?”
Dialogue: 0,0:01:13.34,0:01:15.84,Default,,0000,0000,0000,,in the top-right corner of their Back Office.
Dialogue: 0,0:01:16.54,0:01:19.41,Default,,0000,0000,0000,,Select a Department\Nthat matches their query.
Dialogue: 0,0:01:20.15,0:01:23.68,Default,,0000,0000,0000,,Add a subject and provide\Na brief description of the issue.
Dialogue: 0,0:01:23.95,0:01:26.05,Default,,0000,0000,0000,,Attach relevant files, if needed.
Dialogue: 0,0:01:26.59,0:01:27.85,Default,,0000,0000,0000,,Click Submit Ticket.
Dialogue: 0,0:01:28.05,0:01:29.22,Default,,0000,0000,0000,,It’s that simple!
Dialogue: 0,0:01:29.82,0:01:31.72,Default,,0000,0000,0000,,Important Reminders for Partners.
Dialogue: 0,0:01:32.09,0:01:33.73,Default,,0000,0000,0000,,You’re not a Travel Agent.
Dialogue: 0,0:01:33.96,0:01:36.43,Default,,0000,0000,0000,,Do not assist Members\Nwith booking cruises.
Dialogue: 0,0:01:36.60,0:01:38.86,Default,,0000,0000,0000,,That’s what our Support team\Nis trained to handle.
Dialogue: 0,0:01:39.36,0:01:41.70,Default,,0000,0000,0000,,Never act as a Booking Agent.
Dialogue: 0,0:01:42.00,0:01:44.70,Default,,0000,0000,0000,,Partners should not book cruises\Nor assist in bookings
Dialogue: 0,0:01:44.77,0:01:46.07,Default,,0000,0000,0000,,on behalf of Members.
Dialogue: 0,0:01:46.44,0:01:47.47,Default,,0000,0000,0000,,And additionally,
Dialogue: 0,0:01:47.94,0:01:50.51,Default,,0000,0000,0000,,do not access others’ accounts.
Dialogue: 0,0:01:50.71,0:01:55.48,Default,,0000,0000,0000,,inCruises strictly prohibits Partners\Nfrom having or storing the passwords
Dialogue: 0,0:01:55.58,0:01:57.28,Default,,0000,0000,0000,,of other Partners or Members.
Dialogue: 0,0:01:57.65,0:01:59.95,Default,,0000,0000,0000,,Account security is critical.
Dialogue: 0,0:02:00.49,0:02:04.59,Default,,0000,0000,0000,,Prioritize the safety\Nand confidentiality of all accounts.
Dialogue: 0,0:02:05.42,0:02:07.36,Default,,0000,0000,0000,,Well… congratulations!
Dialogue: 0,0:02:07.56,0:02:10.90,Default,,0000,0000,0000,,You’ve completed the:\N“How to Promote Your Membership” course
Dialogue: 0,0:02:11.26,0:02:12.83,Default,,0000,0000,0000,,an essential milestone 
Dialogue: 0,0:02:12.93,0:02:15.97,Default,,0000,0000,0000,,on your journey to success\Nas an inCruises Partner!
Dialogue: 0,0:02:16.57,0:02:19.10,Default,,0000,0000,0000,,Once you finish your exam\Nfor this final section
Dialogue: 0,0:02:19.34,0:02:21.51,Default,,0000,0000,0000,,you’ll earn your Certificate of Completion.
Dialogue: 0,0:02:22.08,0:02:25.41,Default,,0000,0000,0000,,Thank you for your dedication\Nand participation!
Dialogue: 0,0:02:26.15,0:02:28.55,Default,,0000,0000,0000,,Now it’s the time\Nto put your knowledge to the test
Dialogue: 0,0:02:28.72,0:02:30.15,Default,,0000,0000,0000,,with an exciting quiz!
Dialogue: 0,0:02:30.38,0:02:32.28,Default,,0000,0000,0000,,Let’s see how much you’ve mastered!