Welcome back!
Before moving on to your final exam,
here’s some important information about how to assist
your referred Club Members.
What to Do When a Member Needs Help
If a Member has a question about their Membership
that you can’t answer,
or is having trouble accessing their website or booking a cruise,
what should you do?
The best solution is to have them contact inCruises Support.
Our Support team has full access to the information needed
to assist Club Members.
They are highly trained and respond to most inquiries
in a matter of hours.
Our commitment is to respond within 24 hours, Monday to Friday,
and 24 to 48 hours during weekends.
In most cases,
even questions submitted on weekends are answered
in just a few hours.
How to Raise a Support Ticket
When your referred Members have specific questions about bookings
or anything regarding their Club Membership,
here’s how they can contact Support.
Sign in to their account on the inCruises website.
Click on the Question Mark Icon “?”
in the top-right corner of their Back Office.
Select a Department that matches their query.
Add a subject and provide a brief description of the issue.
Attach relevant files, if needed.
Click Submit Ticket.
It’s that simple!
Important Reminders for Partners.
You’re not a Travel Agent.
Do not assist Members with booking cruises.
That’s what our Support team is trained to handle.
Never act as a Booking Agent.
Partners should not book cruises or assist in bookings
on behalf of Members.
And additionally,
do not access others’ accounts.
inCruises strictly prohibits Partners from having or storing the passwords
of other Partners or Members.
Account security is critical.
Prioritize the safety and confidentiality of all accounts.
Well… congratulations!
You’ve completed the: “How to Promote Your Membership” course
an essential milestone
on your journey to success as an inCruises Partner!
Once you finish your exam for this final section
you’ll earn your Certificate of Completion.
Thank you for your dedication and participation!
Now it’s the time to put your knowledge to the test
with an exciting quiz!
Let’s see how much you’ve mastered!