WEBVTT

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Welcome back!

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Before moving on to your final exam,

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here’s some important information
about how to assist

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your referred Club Members.

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What to Do When a Member Needs Help

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If a Member has a question
about their Membership

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that you can’t answer,

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or is having trouble accessing
their website or booking a cruise,

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what should you do?

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The best solution is to have them
contact inCruises Support.

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Our Support team has full access
to the information needed

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to assist Club Members.

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They are highly trained
and respond to most inquiries

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in a matter of hours.

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Our commitment is to respond
within 24 hours, Monday to Friday,

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and 24 to 48 hours during weekends.

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In most cases,

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even questions submitted
on weekends are answered

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in just a few hours.

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How to Raise a Support Ticket

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When your referred Members have
specific questions about bookings

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or anything regarding
their Club Membership,

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here’s how they can contact Support.

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Sign in to their account
on the inCruises website.

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Click on the Question Mark Icon “?”

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in the top-right corner
of their Back Office.

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Select a Department
that matches their query.

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Add a subject and provide
a brief description of the issue.

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Attach relevant files, if needed.

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Click Submit Ticket.

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It’s that simple!

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Important Reminders for Partners.

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You’re not a Travel Agent.

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Do not assist Members
with booking cruises.

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That’s what our Support team
is trained to handle.

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Never act as a Booking Agent.

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Partners should not book cruises
or assist in bookings

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on behalf of Members.

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And additionally,

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do not access others’ accounts.

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inCruises strictly prohibits Partners
from having or storing the passwords

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of other Partners or Members.

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Account security is critical.

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Prioritize the safety
and confidentiality of all accounts.

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Well… congratulations!

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You’ve completed the:
“How to Promote Your Membership” course

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an essential milestone

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on your journey to success
as an inCruises Partner!

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Once you finish your exam
for this final section

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you’ll earn your Certificate
of Completion.

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Thank you for your dedication
and participation!

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Now it’s the time
to put your knowledge to the test

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with an exciting quiz!

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Let’s see how much you’ve mastered!