[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.51,0:00:02.36,Default,,0000,0000,0000,,So when was the last time that you wrote
Dialogue: 0,0:00:02.36,0:00:03.51,Default,,0000,0000,0000,,a handwritten note?
Dialogue: 0,0:00:03.51,0:00:04.59,Default,,0000,0000,0000,,It's probably been a while.
Dialogue: 0,0:00:04.59,0:00:07.76,Default,,0000,0000,0000,,(playful piano music)
Dialogue: 0,0:00:08.92,0:00:11.15,Default,,0000,0000,0000,,Technology has changed\Nthe way we communicate.
Dialogue: 0,0:00:11.15,0:00:12.80,Default,,0000,0000,0000,,We send emails, not letters,
Dialogue: 0,0:00:12.80,0:00:14.66,Default,,0000,0000,0000,,text messages, not phone calls.
Dialogue: 0,0:00:14.66,0:00:17.41,Default,,0000,0000,0000,,We order delivery instead of\Ncooking dinners in our kitchen.
Dialogue: 0,0:00:17.41,0:00:19.18,Default,,0000,0000,0000,,All in the name of efficiency.
Dialogue: 0,0:00:19.18,0:00:20.28,Default,,0000,0000,0000,,But here's the point.
Dialogue: 0,0:00:20.28,0:00:22.73,Default,,0000,0000,0000,,Technology has made it\Neasier to communicate.
Dialogue: 0,0:00:22.73,0:00:24.95,Default,,0000,0000,0000,,But it hasn't made it easier to connect
Dialogue: 0,0:00:24.95,0:00:26.27,Default,,0000,0000,0000,,with other human beings.
Dialogue: 0,0:00:26.27,0:00:28.33,Default,,0000,0000,0000,,I've found that the secret to connecting
Dialogue: 0,0:00:28.33,0:00:31.29,Default,,0000,0000,0000,,in the high-tech, fast\Npaced world that we live in,
Dialogue: 0,0:00:31.29,0:00:34.82,Default,,0000,0000,0000,,is doing a few small things,\Nthe old-fashioned way.
Dialogue: 0,0:00:34.82,0:00:35.86,Default,,0000,0000,0000,,Write a letter.
Dialogue: 0,0:00:35.86,0:00:38.48,Default,,0000,0000,0000,,I've written thousands\Nof handwritten notes.
Dialogue: 0,0:00:38.48,0:00:39.78,Default,,0000,0000,0000,,Thanking people for advice,
Dialogue: 0,0:00:39.78,0:00:41.26,Default,,0000,0000,0000,,thanking them for an interview.
Dialogue: 0,0:00:41.26,0:00:42.89,Default,,0000,0000,0000,,It just puts that extra effort
Dialogue: 0,0:00:42.89,0:00:44.54,Default,,0000,0000,0000,,to show to someone that you really care
Dialogue: 0,0:00:44.54,0:00:46.44,Default,,0000,0000,0000,,and that you're willing\Nto go above and beyond.
Dialogue: 0,0:00:46.44,0:00:48.57,Default,,0000,0000,0000,,Some advice for writing a thank you letter
Dialogue: 0,0:00:48.57,0:00:49.86,Default,,0000,0000,0000,,is to really make it clear
Dialogue: 0,0:00:49.86,0:00:51.46,Default,,0000,0000,0000,,to the person that you're writing to.
Dialogue: 0,0:00:51.46,0:00:53.51,Default,,0000,0000,0000,,The impact that they\Nhave had on your life.
Dialogue: 0,0:00:53.51,0:00:55.15,Default,,0000,0000,0000,,Talk about something specific.
Dialogue: 0,0:00:55.15,0:00:57.40,Default,,0000,0000,0000,,Like "Thank you for the\Nadvice that you gave me.
Dialogue: 0,0:00:57.40,0:00:59.60,Default,,0000,0000,0000,,"It's because of the advice you gave me,
Dialogue: 0,0:00:59.60,0:01:02.17,Default,,0000,0000,0000,,"that I am now doing x."
Dialogue: 0,0:01:02.17,0:01:04.10,Default,,0000,0000,0000,,People are looking to make a difference.
Dialogue: 0,0:01:04.10,0:01:05.83,Default,,0000,0000,0000,,And so if you can show someone,
Dialogue: 0,0:01:05.83,0:01:07.15,Default,,0000,0000,0000,,that they've really had a impact
Dialogue: 0,0:01:07.15,0:01:09.95,Default,,0000,0000,0000,,on the life that you're living,\Nthe life you're pursuing,
Dialogue: 0,0:01:09.95,0:01:11.21,Default,,0000,0000,0000,,it could have a huge impact.
Dialogue: 0,0:01:11.21,0:01:12.74,Default,,0000,0000,0000,,Pick up the phone and dial.
Dialogue: 0,0:01:12.74,0:01:14.81,Default,,0000,0000,0000,,We've hired thousands of employees.
Dialogue: 0,0:01:14.81,0:01:17.51,Default,,0000,0000,0000,,And I've personally called\Nevery single one of them
Dialogue: 0,0:01:17.51,0:01:19.12,Default,,0000,0000,0000,,to welcome them to the Compass family.
Dialogue: 0,0:01:19.12,0:01:20.30,Default,,0000,0000,0000,,I'm able to set the tone
Dialogue: 0,0:01:20.30,0:01:22.88,Default,,0000,0000,0000,,of really what I want the company to be.
Dialogue: 0,0:01:22.88,0:01:24.92,Default,,0000,0000,0000,,Where, you know, people\Ngo above and beyond
Dialogue: 0,0:01:24.92,0:01:26.70,Default,,0000,0000,0000,,to make people feel welcomed
Dialogue: 0,0:01:26.70,0:01:28.19,Default,,0000,0000,0000,,and to give people a sense of belonging.
Dialogue: 0,0:01:28.19,0:01:30.57,Default,,0000,0000,0000,,And sometimes I call people\Non their last day of work.
Dialogue: 0,0:01:30.57,0:01:33.25,Default,,0000,0000,0000,,When people leave, sometimes\Nthey're more transparent
Dialogue: 0,0:01:33.25,0:01:34.99,Default,,0000,0000,0000,,than they ever were\Nwhen they were actually
Dialogue: 0,0:01:34.99,0:01:35.89,Default,,0000,0000,0000,,still at the company.
Dialogue: 0,0:01:35.89,0:01:37.91,Default,,0000,0000,0000,,And so it's a great opportunity\Nto get the kinda feedback
Dialogue: 0,0:01:37.91,0:01:39.67,Default,,0000,0000,0000,,that is very hard to get otherwise.
Dialogue: 0,0:01:39.67,0:01:41.78,Default,,0000,0000,0000,,Ask interesting and meaningful questions
Dialogue: 0,0:01:41.78,0:01:43.33,Default,,0000,0000,0000,,when you get outside of the office.
Dialogue: 0,0:01:43.33,0:01:45.91,Default,,0000,0000,0000,,When I'm traveling the\Ncountry, every single night,
Dialogue: 0,0:01:45.91,0:01:47.93,Default,,0000,0000,0000,,I'll have a dinner with\Npeople in the company.
Dialogue: 0,0:01:47.93,0:01:48.100,Default,,0000,0000,0000,,And I like to ask questions like
Dialogue: 0,0:01:48.100,0:01:50.46,Default,,0000,0000,0000,,"What's your underlying motivation?
Dialogue: 0,0:01:50.46,0:01:52.34,Default,,0000,0000,0000,,"What's something that's\Nhappened this week
Dialogue: 0,0:01:52.34,0:01:53.61,Default,,0000,0000,0000,,"that meant a lot to you?"
Dialogue: 0,0:01:53.61,0:01:55.58,Default,,0000,0000,0000,,And when you go around the table,
Dialogue: 0,0:01:55.58,0:01:58.32,Default,,0000,0000,0000,,and people really open up and\Npeople are able to engage,
Dialogue: 0,0:01:58.32,0:01:59.98,Default,,0000,0000,0000,,it sets a different tone.
Dialogue: 0,0:01:59.98,0:02:01.72,Default,,0000,0000,0000,,When people come back to the office,
Dialogue: 0,0:02:01.72,0:02:03.45,Default,,0000,0000,0000,,they can see each other\Nand they know each other
Dialogue: 0,0:02:03.45,0:02:04.28,Default,,0000,0000,0000,,in a deeper way.
Dialogue: 0,0:02:04.28,0:02:06.49,Default,,0000,0000,0000,,Answer questions with honesty.
Dialogue: 0,0:02:06.49,0:02:08.36,Default,,0000,0000,0000,,You know how it feels when\Nyou go into an elevator
Dialogue: 0,0:02:08.36,0:02:09.72,Default,,0000,0000,0000,,and someone says "How was your weekend?"
Dialogue: 0,0:02:09.72,0:02:11.77,Default,,0000,0000,0000,,It could've been, like\Nthe best weekend ever,
Dialogue: 0,0:02:11.77,0:02:13.08,Default,,0000,0000,0000,,you could've met the love of your life,
Dialogue: 0,0:02:13.08,0:02:14.90,Default,,0000,0000,0000,,the person you wanna\Nmarry and you would say
Dialogue: 0,0:02:14.90,0:02:16.66,Default,,0000,0000,0000,,"Good, how was yours?"
Dialogue: 0,0:02:16.66,0:02:19.33,Default,,0000,0000,0000,,If you wanna connect with\Npeople, then you have to open up.
Dialogue: 0,0:02:19.33,0:02:20.63,Default,,0000,0000,0000,,I'm not always that good at it
Dialogue: 0,0:02:20.63,0:02:22.59,Default,,0000,0000,0000,,and I imagine most people aren't.
Dialogue: 0,0:02:22.59,0:02:25.28,Default,,0000,0000,0000,,But that's why being\Nopen stands out so much
Dialogue: 0,0:02:25.28,0:02:26.53,Default,,0000,0000,0000,,because most people aren't.
Dialogue: 0,0:02:26.53,0:02:27.62,Default,,0000,0000,0000,,Turn the video on.
Dialogue: 0,0:02:27.62,0:02:30.31,Default,,0000,0000,0000,,I would always recommend\Na video conference
Dialogue: 0,0:02:30.31,0:02:31.14,Default,,0000,0000,0000,,over a phone call.
Dialogue: 0,0:02:31.14,0:02:33.10,Default,,0000,0000,0000,,'Cause that's when you can\Nsee the real personality
Dialogue: 0,0:02:33.10,0:02:33.93,Default,,0000,0000,0000,,come out.
Dialogue: 0,0:02:33.93,0:02:35.87,Default,,0000,0000,0000,,When you're on video,\Nyou're forced to be present.
Dialogue: 0,0:02:35.87,0:02:39.01,Default,,0000,0000,0000,,It's almost a forcing\Nmechanism to be in the moment.
Dialogue: 0,0:02:39.01,0:02:40.36,Default,,0000,0000,0000,,Nobody succeeds alone.
Dialogue: 0,0:02:40.36,0:02:41.67,Default,,0000,0000,0000,,The more you can take time
Dialogue: 0,0:02:41.67,0:02:43.82,Default,,0000,0000,0000,,to develop genuine\Nauthentic relationships,
Dialogue: 0,0:02:44.78,0:02:46.98,Default,,0000,0000,0000,,the more you're gonna be\Nable to realize your dreams.
Dialogue: 0,0:02:46.98,0:02:49.49,Default,,0000,0000,0000,,Because you're gonna be\Nable to take big risks
Dialogue: 0,0:02:49.49,0:02:51.45,Default,,0000,0000,0000,,and know that there's gonna be\Na network of people out there
Dialogue: 0,0:02:51.45,0:02:53.64,Default,,0000,0000,0000,,to cheer you on and to\Nsupport your efforts.
Dialogue: 0,0:02:53.64,0:02:56.81,Default,,0000,0000,0000,,(playful piano music)