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So when was the last time[br]that you wrote a handwritten note?

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It's probably been a while.

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[The Way We Work]

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Technology has changed[br]the way we communicate.

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We send emails, not letters,

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text messages, not phone calls.

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We order delivery instead of[br]cooking dinners in our kitchen.

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All in the name of efficiency.

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But here's the point.

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Technology has made it[br]easier to communicate.

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But it hasn't made it easier to connect

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with other human beings.

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I've found that the secret to connecting

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in the high-tech, fast-paced[br]world that we live in,

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is doing a few small things[br]the old-fashioned way.

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Write a letter.

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I've written thousands[br]of handwritten notes.

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Thanking people for advice,[br]thanking them for an interview.

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It just puts that extra effort[br]to show someone that you really care

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and that you're willing[br]to go above and beyond.

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Some advice for writing a thank-you letter[br]is to really make it clear

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to the person that you're writing to

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the impact that they[br]have had on your life.

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Talk about something specific.

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Like "Thank you[br]for the advice that you gave me.

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It's because of the advice you gave me,[br]that I am now doing x."

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People are looking to make a difference.

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And so if you can show someone[br]that they've really had an impact

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on the life that you're living,[br]the life you're pursuing,

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it could have a huge impact.

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Pick up the phone and dial.

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We've hired thousands of employees.

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And I've personally called[br]every single one of them

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to welcome them to the Compass family.

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I'm able to set the tone[br]of really what I want the company to be.

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Where, you know,[br]people go above and beyond

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to make people feel welcomed[br]and to give people a sense of belonging.

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And sometimes I call people[br]on their last day of work.

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When people leave,[br]sometimes they're more transparent

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than they ever were when they[br]were still at the company.

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And so it's a great opportunity[br]to get feedback

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that is very hard to get otherwise.

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Ask interesting and meaningful questions[br]when you get outside of the office.

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When I'm traveling the country,

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every night I'll have dinner[br]with people in the company.

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And I like to ask questions like[br]"What's your underlying motivation?

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What's something that's happened[br]this week that meant a lot to you?"

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And when you go around the table,

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and people really open up[br]and are able to engage,

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it sets a different tone.

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When people come back to the office,

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they can see each other[br]and they know each other in a deeper way.

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Answer questions with honesty.

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You know how it feels[br]when you go into an elevator

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and someone says, "How was your weekend?"

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It could've been the best weekend ever,[br]you could've met the love of your life,

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and you would say, "Good, how was yours?"

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If you want to connect with people,[br]then you have to open up.

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I'm not always that good at it,[br]and I imagine most people aren't.

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But that's why being open[br]stands out so much,

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because most people aren't.

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Turn the video on.

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I would always recommend[br]a videoconference over a phone call.

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Because that's when you can see[br]the real personality come out.

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When you're on video,[br]you're forced to be present.

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It's almost a forcing mechanism[br]to be in the moment.

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Nobody succeeds alone.

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The more you can take time

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to develop genuine,[br]authentic relationships,

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the more you're going to be able[br]to realize your dreams.

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You're going to be able to take big risks[br]and know that there's a network of people

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to cheer you on[br]and to support your efforts.