[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.07,0:00:02.90,Default,,0000,0000,0000,,So when was the last time\Nthat you wrote a handwritten note?
Dialogue: 0,0:00:02.94,0:00:04.30,Default,,0000,0000,0000,,It's probably been a while.
Dialogue: 0,0:00:04.32,0:00:07.07,Default,,0000,0000,0000,,[The Way We Work]
Dialogue: 0,0:00:08.49,0:00:10.71,Default,,0000,0000,0000,,Technology has changed\Nthe way we communicate.
Dialogue: 0,0:00:10.74,0:00:12.34,Default,,0000,0000,0000,,We send emails, not letters,
Dialogue: 0,0:00:12.36,0:00:14.09,Default,,0000,0000,0000,,text messages, not phone calls.
Dialogue: 0,0:00:14.11,0:00:17.00,Default,,0000,0000,0000,,We order delivery instead of\Ncooking dinners in our kitchen.
Dialogue: 0,0:00:17.03,0:00:18.71,Default,,0000,0000,0000,,All in the name of efficiency.
Dialogue: 0,0:00:18.74,0:00:20.00,Default,,0000,0000,0000,,But here's the point.
Dialogue: 0,0:00:20.03,0:00:22.25,Default,,0000,0000,0000,,Technology has made it\Neasier to communicate.
Dialogue: 0,0:00:22.28,0:00:24.50,Default,,0000,0000,0000,,But it hasn't made it easier to connect
Dialogue: 0,0:00:24.53,0:00:25.80,Default,,0000,0000,0000,,with other human beings.
Dialogue: 0,0:00:25.82,0:00:27.88,Default,,0000,0000,0000,,I've found that the secret to connecting
Dialogue: 0,0:00:27.90,0:00:30.84,Default,,0000,0000,0000,,in the high-tech, fast-paced\Nworld that we live in,
Dialogue: 0,0:00:30.86,0:00:34.30,Default,,0000,0000,0000,,is doing a few small things\Nthe old-fashioned way.
Dialogue: 0,0:00:34.32,0:00:35.59,Default,,0000,0000,0000,,Write a letter.
Dialogue: 0,0:00:35.61,0:00:38.05,Default,,0000,0000,0000,,I've written thousands\Nof handwritten notes.
Dialogue: 0,0:00:38.07,0:00:40.88,Default,,0000,0000,0000,,Thanking people for advice,\Nthanking them for an interview.
Dialogue: 0,0:00:40.90,0:00:44.09,Default,,0000,0000,0000,,It just puts that extra effort\Nto show someone that you really care
Dialogue: 0,0:00:44.11,0:00:46.38,Default,,0000,0000,0000,,and that you're willing\Nto go above and beyond.
Dialogue: 0,0:00:46.40,0:00:49.71,Default,,0000,0000,0000,,Some advice for writing a thank-you letter\Nis to really make it clear
Dialogue: 0,0:00:49.74,0:00:51.55,Default,,0000,0000,0000,,to the person that you're writing to
Dialogue: 0,0:00:51.57,0:00:53.63,Default,,0000,0000,0000,,the impact that they\Nhave had on your life.
Dialogue: 0,0:00:53.65,0:00:55.17,Default,,0000,0000,0000,,Talk about something specific.
Dialogue: 0,0:00:55.20,0:00:57.50,Default,,0000,0000,0000,,Like "Thank you\Nfor the advice that you gave me.
Dialogue: 0,0:00:57.53,0:01:01.71,Default,,0000,0000,0000,,It's because of the advice you gave me,\Nthat I am now doing x."
Dialogue: 0,0:01:01.74,0:01:03.67,Default,,0000,0000,0000,,People are looking to make a difference.
Dialogue: 0,0:01:03.70,0:01:06.71,Default,,0000,0000,0000,,And so if you can show someone\Nthat they've really had an impact
Dialogue: 0,0:01:06.74,0:01:09.50,Default,,0000,0000,0000,,on the life that you're living,\Nthe life you're pursuing,
Dialogue: 0,0:01:09.53,0:01:10.92,Default,,0000,0000,0000,,it could have a huge impact.
Dialogue: 0,0:01:10.94,0:01:12.30,Default,,0000,0000,0000,,Pick up the phone and dial.
Dialogue: 0,0:01:12.32,0:01:14.34,Default,,0000,0000,0000,,We've hired thousands of employees.
Dialogue: 0,0:01:14.36,0:01:17.05,Default,,0000,0000,0000,,And I've personally called\Nevery single one of them
Dialogue: 0,0:01:17.07,0:01:18.92,Default,,0000,0000,0000,,to welcome them to the Compass family.
Dialogue: 0,0:01:18.94,0:01:22.34,Default,,0000,0000,0000,,I'm able to set the tone\Nof really what I want the company to be.
Dialogue: 0,0:01:22.36,0:01:24.42,Default,,0000,0000,0000,,Where, you know,\Npeople go above and beyond
Dialogue: 0,0:01:24.44,0:01:27.71,Default,,0000,0000,0000,,to make people feel welcomed\Nand to give people a sense of belonging.
Dialogue: 0,0:01:27.74,0:01:30.30,Default,,0000,0000,0000,,And sometimes I call people\Non their last day of work.
Dialogue: 0,0:01:30.32,0:01:32.84,Default,,0000,0000,0000,,When people leave,\Nsometimes they're more transparent
Dialogue: 0,0:01:32.86,0:01:35.50,Default,,0000,0000,0000,,than they ever were when they\Nwere still at the company.
Dialogue: 0,0:01:35.53,0:01:37.75,Default,,0000,0000,0000,,And so it's a great opportunity\Nto get feedback
Dialogue: 0,0:01:37.78,0:01:39.50,Default,,0000,0000,0000,,that is very hard to get otherwise.
Dialogue: 0,0:01:39.53,0:01:43.13,Default,,0000,0000,0000,,Ask interesting and meaningful questions\Nwhen you get outside of the office.
Dialogue: 0,0:01:43.15,0:01:44.71,Default,,0000,0000,0000,,When I'm traveling the country,
Dialogue: 0,0:01:44.74,0:01:47.42,Default,,0000,0000,0000,,every night I'll have dinner\Nwith people in the company.
Dialogue: 0,0:01:47.44,0:01:50.67,Default,,0000,0000,0000,,And I like to ask questions like\N"What's your underlying motivation?
Dialogue: 0,0:01:50.70,0:01:53.96,Default,,0000,0000,0000,,What's something that's happened\Nthis week that meant a lot to you?"
Dialogue: 0,0:01:53.99,0:01:55.59,Default,,0000,0000,0000,,And when you go around the table,
Dialogue: 0,0:01:55.61,0:01:57.92,Default,,0000,0000,0000,,and people really open up\Nand are able to engage,
Dialogue: 0,0:01:57.94,0:01:59.50,Default,,0000,0000,0000,,it sets a different tone.
Dialogue: 0,0:01:59.53,0:02:01.30,Default,,0000,0000,0000,,When people come back to the office,
Dialogue: 0,0:02:01.32,0:02:04.38,Default,,0000,0000,0000,,they can see each other\Nand they know each other in a deeper way.
Dialogue: 0,0:02:04.40,0:02:06.05,Default,,0000,0000,0000,,Answer questions with honesty.
Dialogue: 0,0:02:06.07,0:02:08.42,Default,,0000,0000,0000,,You know how it feels\Nwhen you go into an elevator
Dialogue: 0,0:02:08.44,0:02:10.42,Default,,0000,0000,0000,,and someone says, "How was your weekend?"
Dialogue: 0,0:02:10.44,0:02:14.17,Default,,0000,0000,0000,,It could've been the best weekend ever,\Nyou could've met the love of your life,
Dialogue: 0,0:02:14.20,0:02:16.15,Default,,0000,0000,0000,,and you would say, "Good, how was yours?"
Dialogue: 0,0:02:16.17,0:02:19.05,Default,,0000,0000,0000,,If you want to connect with people,\Nthen you have to open up.
Dialogue: 0,0:02:19.07,0:02:22.13,Default,,0000,0000,0000,,I'm not always that good at it,\Nand I imagine most people aren't.
Dialogue: 0,0:02:22.15,0:02:24.84,Default,,0000,0000,0000,,But that's why being open\Nstands out so much,
Dialogue: 0,0:02:24.86,0:02:26.21,Default,,0000,0000,0000,,because most people aren't.
Dialogue: 0,0:02:26.24,0:02:27.50,Default,,0000,0000,0000,,Turn the video on.
Dialogue: 0,0:02:27.53,0:02:30.59,Default,,0000,0000,0000,,I would always recommend\Na videoconference over a phone call.
Dialogue: 0,0:02:30.61,0:02:33.55,Default,,0000,0000,0000,,Because that's when you can see\Nthe real personality come out.
Dialogue: 0,0:02:33.57,0:02:35.92,Default,,0000,0000,0000,,When you're on video,\Nyou're forced to be present.
Dialogue: 0,0:02:35.94,0:02:38.46,Default,,0000,0000,0000,,It's almost a forcing mechanism\Nto be in the moment.
Dialogue: 0,0:02:38.49,0:02:39.92,Default,,0000,0000,0000,,Nobody succeeds alone.
Dialogue: 0,0:02:39.94,0:02:41.25,Default,,0000,0000,0000,,The more you can take time
Dialogue: 0,0:02:41.28,0:02:44.21,Default,,0000,0000,0000,,to develop genuine,\Nauthentic relationships,
Dialogue: 0,0:02:44.24,0:02:46.92,Default,,0000,0000,0000,,the more you're going to be able\Nto realize your dreams.
Dialogue: 0,0:02:46.94,0:02:50.96,Default,,0000,0000,0000,,You're going to be able to take big risks\Nand know that there's a network of people
Dialogue: 0,0:02:50.99,0:02:53.32,Default,,0000,0000,0000,,to cheer you on\Nand to support your efforts.