WEBVTT 00:00:00.070 --> 00:00:02.903 So when was the last time that you wrote a handwritten note? 00:00:02.945 --> 00:00:04.296 It's probably been a while. NOTE Paragraph 00:00:04.320 --> 00:00:07.070 [The Way We Work] NOTE Paragraph 00:00:08.487 --> 00:00:10.713 Technology has changed the way we communicate. 00:00:10.737 --> 00:00:12.338 We send emails, not letters, 00:00:12.362 --> 00:00:14.088 text messages, not phone calls. 00:00:14.112 --> 00:00:17.004 We order delivery instead of cooking dinners in our kitchen. 00:00:17.028 --> 00:00:18.713 All in the name of efficiency. 00:00:18.737 --> 00:00:20.004 But here's the point. 00:00:20.028 --> 00:00:22.254 Technology has made it easier to communicate. 00:00:22.278 --> 00:00:24.504 But it hasn't made it easier to connect 00:00:24.528 --> 00:00:25.796 with other human beings. NOTE Paragraph 00:00:25.820 --> 00:00:27.879 I've found that the secret to connecting 00:00:27.903 --> 00:00:30.838 in the high-tech, fast-paced world that we live in, 00:00:30.862 --> 00:00:34.296 is doing a few small things the old-fashioned way. NOTE Paragraph 00:00:34.320 --> 00:00:35.588 Write a letter. 00:00:35.612 --> 00:00:38.046 I've written thousands of handwritten notes. 00:00:38.070 --> 00:00:40.879 Thanking people for advice, thanking them for an interview. 00:00:40.903 --> 00:00:44.088 It just puts that extra effort to show someone that you really care 00:00:44.112 --> 00:00:46.379 and that you're willing to go above and beyond. 00:00:46.403 --> 00:00:49.713 Some advice for writing a thank-you letter is to really make it clear 00:00:49.737 --> 00:00:51.546 to the person that you're writing to 00:00:51.570 --> 00:00:53.629 the impact that they have had on your life. 00:00:53.653 --> 00:00:55.171 Talk about something specific. 00:00:55.195 --> 00:00:57.504 Like "Thank you for the advice that you gave me. 00:00:57.528 --> 00:01:01.713 It's because of the advice you gave me, that I am now doing x." 00:01:01.737 --> 00:01:03.671 People are looking to make a difference. 00:01:03.695 --> 00:01:06.713 And so if you can show someone that they've really had an impact 00:01:06.737 --> 00:01:09.504 on the life that you're living, the life you're pursuing, 00:01:09.528 --> 00:01:10.921 it could have a huge impact. NOTE Paragraph 00:01:10.945 --> 00:01:12.296 Pick up the phone and dial. 00:01:12.320 --> 00:01:14.338 We've hired thousands of employees. 00:01:14.362 --> 00:01:17.046 And I've personally called every single one of them 00:01:17.070 --> 00:01:18.921 to welcome them to the Compass family. 00:01:18.945 --> 00:01:22.338 I'm able to set the tone of really what I want the company to be. 00:01:22.362 --> 00:01:24.421 Where, you know, people go above and beyond 00:01:24.445 --> 00:01:27.713 to make people feel welcomed and to give people a sense of belonging. 00:01:27.737 --> 00:01:30.296 And sometimes I call people on their last day of work. 00:01:30.320 --> 00:01:32.838 When people leave, sometimes they're more transparent 00:01:32.862 --> 00:01:35.504 than they ever were when they were still at the company. 00:01:35.528 --> 00:01:37.754 And so it's a great opportunity to get feedback 00:01:37.778 --> 00:01:39.504 that is very hard to get otherwise. NOTE Paragraph 00:01:39.528 --> 00:01:43.129 Ask interesting and meaningful questions when you get outside of the office. 00:01:43.153 --> 00:01:44.713 When I'm traveling the country, 00:01:44.737 --> 00:01:47.421 every night I'll have dinner with people in the company. 00:01:47.445 --> 00:01:50.671 And I like to ask questions like "What's your underlying motivation? 00:01:50.695 --> 00:01:53.963 What's something that's happened this week that meant a lot to you?" 00:01:53.987 --> 00:01:55.588 And when you go around the table, 00:01:55.612 --> 00:01:57.921 and people really open up and are able to engage, 00:01:57.945 --> 00:01:59.504 it sets a different tone. 00:01:59.528 --> 00:02:01.296 When people come back to the office, 00:02:01.320 --> 00:02:04.379 they can see each other and they know each other in a deeper way. NOTE Paragraph 00:02:04.403 --> 00:02:06.046 Answer questions with honesty. 00:02:06.070 --> 00:02:08.417 You know how it feels when you go into an elevator 00:02:08.442 --> 00:02:10.420 and someone says, "How was your weekend?" 00:02:10.445 --> 00:02:14.171 It could've been the best weekend ever, you could've met the love of your life, 00:02:14.195 --> 00:02:16.148 and you would say, "Good, how was yours?" 00:02:16.173 --> 00:02:19.046 If you want to connect with people, then you have to open up. 00:02:19.070 --> 00:02:22.129 I'm not always that good at it, and I imagine most people aren't. 00:02:22.153 --> 00:02:24.838 But that's why being open stands out so much, 00:02:24.862 --> 00:02:26.213 because most people aren't. NOTE Paragraph 00:02:26.237 --> 00:02:27.504 Turn the video on. 00:02:27.528 --> 00:02:30.588 I would always recommend a videoconference over a phone call. 00:02:30.612 --> 00:02:33.546 Because that's when you can see the real personality come out. 00:02:33.570 --> 00:02:35.921 When you're on video, you're forced to be present. 00:02:35.945 --> 00:02:38.463 It's almost a forcing mechanism to be in the moment. NOTE Paragraph 00:02:38.487 --> 00:02:39.921 Nobody succeeds alone. 00:02:39.945 --> 00:02:41.254 The more you can take time 00:02:41.279 --> 00:02:44.214 to develop genuine, authentic relationships, 00:02:44.237 --> 00:02:46.921 the more you're going to be able to realize your dreams. 00:02:46.945 --> 00:02:50.963 You're going to be able to take big risks and know that there's a network of people 00:02:50.987 --> 00:02:53.320 to cheer you on and to support your efforts.