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[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.75,0:00:03.51,Default,,0000,0000,0000,,This is sort of a bigger,\Nmore hairy problem,
Dialogue: 0,0:00:03.51,0:00:05.67,Default,,0000,0000,0000,,as you'll see from her TED talk.
Dialogue: 0,0:00:05.67,0:00:07.20,Default,,0000,0000,0000,,You're also watching a TED talk
Dialogue: 0,0:00:07.20,0:00:10.42,Default,,0000,0000,0000,,from Tyrone Poole;\Nhe's a PCC alum.
Dialogue: 0,0:00:10.42,0:00:14.37,Default,,0000,0000,0000,,He is also currently\Ncontinuing his work
Dialogue: 0,0:00:14.37,0:00:17.25,Default,,0000,0000,0000,,that you will see,\Nthat he launches, um,
Dialogue: 0,0:00:17.25,0:00:19.41,Default,,0000,0000,0000,,talks about launching\Nin the TED talk,
Dialogue: 0,0:00:19.41,0:00:21.99,Default,,0000,0000,0000,,and it is also--
Dialogue: 0,0:00:21.99,0:00:26.70,Default,,0000,0000,0000,,it's a very specific part\Nof the homelessness problem
Dialogue: 0,0:00:26.70,0:00:29.18,Default,,0000,0000,0000,,that he is trying to address.
Dialogue: 0,0:00:29.18,0:00:33.78,Default,,0000,0000,0000,,So-- but you don't have to uncover\Nsome big, hairy problem.
Dialogue: 0,0:00:33.78,0:00:35.64,Default,,0000,0000,0000,,So let me give you an example.
Dialogue: 0,0:00:35.64,0:00:38.16,Default,,0000,0000,0000,,I had a student last year
Dialogue: 0,0:00:38.16,0:00:40.50,Default,,0000,0000,0000,,in this class who was a veteran.
Dialogue: 0,0:00:40.50,0:00:42.09,Default,,0000,0000,0000,,He had been on crutches
Dialogue: 0,0:00:42.09,0:00:44.98,Default,,0000,0000,0000,,because of multiple surgeries\Non a leg,
Dialogue: 0,0:00:44.98,0:00:49.68,Default,,0000,0000,0000,,and he talked about\Nall of the different problems
Dialogue: 0,0:00:49.68,0:00:51.41,Default,,0000,0000,0000,,he was having with these crutches,
Dialogue: 0,0:00:51.41,0:00:53.04,Default,,0000,0000,0000,,how they didn't work\Nfor them-- him,
Dialogue: 0,0:00:53.04,0:00:54.77,Default,,0000,0000,0000,,how they were causing pain,
Dialogue: 0,0:00:54.77,0:00:58.83,Default,,0000,0000,0000,,how they weren't\Nadequately adjustable,
Dialogue: 0,0:00:58.83,0:01:00.12,Default,,0000,0000,0000,,how he couldn't fold them up,
Dialogue: 0,0:01:00.12,0:01:02.07,Default,,0000,0000,0000,,how they were too heavy.
Dialogue: 0,0:01:02.07,0:01:05.49,Default,,0000,0000,0000,,So, this is-- this--\Nyou could just be digging
Dialogue: 0,0:01:05.49,0:01:07.57,Default,,0000,0000,0000,,into a simple problem
Dialogue: 0,0:01:07.57,0:01:10.32,Default,,0000,0000,0000,,with, you know, somebody\Nin your life,
Dialogue: 0,0:01:10.32,0:01:13.48,Default,,0000,0000,0000,,and, um,\Nand it doesn't need to be anything
Dialogue: 0,0:01:13.48,0:01:16.29,Default,,0000,0000,0000,,that's super complex, okay?
Dialogue: 0,0:01:16.29,0:01:18.15,Default,,0000,0000,0000,,But that is\Nwhat you're going to be using
Dialogue: 0,0:01:18.15,0:01:20.27,Default,,0000,0000,0000,,this Design Thinking worksheet\Nto do.
Dialogue: 0,0:01:20.27,0:01:22.02,Default,,0000,0000,0000,,I'm now going to pop back over
Dialogue: 0,0:01:22.02,0:01:25.68,Default,,0000,0000,0000,,to the second set\Nof presentation slides
Dialogue: 0,0:01:25.68,0:01:27.66,Default,,0000,0000,0000,,that are provided\Nfor you this week
Dialogue: 0,0:01:27.66,0:01:30.24,Default,,0000,0000,0000,,that help walk you\Nthrough these steps,
Dialogue: 0,0:01:30.24,0:01:32.14,Default,,0000,0000,0000,,step-by-steps.
Dialogue: 0,0:01:32.14,0:01:35.44,Default,,0000,0000,0000,,As you interview someone,\Nuncover a problem,
Dialogue: 0,0:01:35.44,0:01:37.32,Default,,0000,0000,0000,,and then start to ideate,
Dialogue: 0,0:01:37.32,0:01:40.88,Default,,0000,0000,0000,,start to create\Na potential solution.
Dialogue: 0,0:01:45.58,0:01:47.54,Default,,0000,0000,0000,,So, as I said before,
Dialogue: 0,0:01:47.54,0:01:50.11,Default,,0000,0000,0000,,this is an approach
Dialogue: 0,0:01:50.11,0:01:53.30,Default,,0000,0000,0000,,to up-- to figuring out,
Dialogue: 0,0:01:53.30,0:01:57.07,Default,,0000,0000,0000,,identifying and figuring out\Nhuman needs and problems, okay?
Dialogue: 0,0:01:57.07,0:01:59.20,Default,,0000,0000,0000,,So you're interviewing someone,
Dialogue: 0,0:01:59.20,0:02:02.42,Default,,0000,0000,0000,,and you're trying to,\Nfirst of all,
Dialogue: 0,0:02:02.42,0:02:05.89,Default,,0000,0000,0000,,spend, probably,\Nthe majority of your time
Dialogue: 0,0:02:05.89,0:02:08.71,Default,,0000,0000,0000,,understanding\Nexactly what the problem is
Dialogue: 0,0:02:08.71,0:02:12.06,Default,,0000,0000,0000,,that they're experiencing,\Nor the unmet need that they have,
Dialogue: 0,0:02:12.06,0:02:14.06,Default,,0000,0000,0000,,because until you understand this,\Nright,
Dialogue: 0,0:02:14.06,0:02:18.07,Default,,0000,0000,0000,,we talked about this last week\Nin our discussion,
Dialogue: 0,0:02:18.07,0:02:21.04,Default,,0000,0000,0000,,that until you\Nreally understand a problem,
Dialogue: 0,0:02:21.04,0:02:24.67,Default,,0000,0000,0000,,you can't start to figure out how--\Nhow to address it
Dialogue: 0,0:02:24.67,0:02:26.37,Default,,0000,0000,0000,,or how to solve it.
Dialogue: 0,0:02:26.37,0:02:30.13,Default,,0000,0000,0000,,So there are five phases\Nin the Design Thinking process.
Dialogue: 0,0:02:30.13,0:02:32.83,Default,,0000,0000,0000,,What we're going to be doing\Nwith the worksheet
Dialogue: 0,0:02:32.83,0:02:34.87,Default,,0000,0000,0000,,and in this activity this week
Dialogue: 0,0:02:34.87,0:02:37.51,Default,,0000,0000,0000,,are-- is just focusing\Non the first three.
Dialogue: 0,0:02:37.51,0:02:39.13,Default,,0000,0000,0000,,Now, could you keep going?
Dialogue: 0,0:02:39.13,0:02:42.12,Default,,0000,0000,0000,,Say you come up\Nwith a really awesome problem,
Dialogue: 0,0:02:42.12,0:02:45.52,Default,,0000,0000,0000,,a really good problem,\Nand you have some amazing ideas
Dialogue: 0,0:02:45.52,0:02:46.96,Default,,0000,0000,0000,,about how to address it.
Dialogue: 0,0:02:46.96,0:02:49.99,Default,,0000,0000,0000,,Maybe you do want to keep going\Nand prototype it, you know,
Dialogue: 0,0:02:49.99,0:02:52.87,Default,,0000,0000,0000,,buil-- you know, maybe have\Na product concept, a service concept,
Dialogue: 0,0:02:52.87,0:02:55.26,Default,,0000,0000,0000,,and you want to keep going,\Ngo for it.
Dialogue: 0,0:02:55.26,0:02:58.68,Default,,0000,0000,0000,,I absolutely encourage students\Nto do that.
Dialogue: 0,0:03:01.78,0:03:05.68,Default,,0000,0000,0000,,So again,\Npart 1 of this is just talking,
Dialogue: 0,0:03:05.68,0:03:07.81,Default,,0000,0000,0000,,having an initial conversation
Dialogue: 0,0:03:07.81,0:03:09.100,Default,,0000,0000,0000,,with the person\Nthat you're interviewing,
Dialogue: 0,0:03:10.00,0:03:13.84,Default,,0000,0000,0000,,trying to talk about a problem
Dialogue: 0,0:03:13.84,0:03:16.28,Default,,0000,0000,0000,,that they\Nhave personally experienced,
Dialogue: 0,0:03:16.28,0:03:18.32,Default,,0000,0000,0000,,have first hand knowledge of,
Dialogue: 0,0:03:18.32,0:03:22.30,Default,,0000,0000,0000,,something that's specific\Nand simple, okay?
Dialogue: 0,0:03:22.30,0:03:25.06,Default,,0000,0000,0000,,Your job as the interviewee\Nis to be asking them
Dialogue: 0,0:03:25.06,0:03:29.35,Default,,0000,0000,0000,,as many questions as you can,\Nto gain empathy, right?
Dialogue: 0,0:03:29.35,0:03:31.66,Default,,0000,0000,0000,,Not just to listen to what they are saying,
Dialogue: 0,0:03:31.66,0:03:36.31,Default,,0000,0000,0000,,but to listen to how they're saying it, to dig into, you know,
Dialogue: 0,0:03:36.31,0:03:38.86,Default,,0000,0000,0000,,questions about how did they feel when this was happening?
Dialogue: 0,0:03:38.86,0:03:41.35,Default,,0000,0000,0000,,Why was this frustrating?
Dialogue: 0,0:03:41.35,0:03:45.55,Default,,0000,0000,0000,,What wasn't working, what exactly, you know,
Dialogue: 0,0:03:45.55,0:03:49.36,Default,,0000,0000,0000,,how is this impacting them, okay?
Dialogue: 0,0:03:49.36,0:03:53.38,Default,,0000,0000,0000,,So you're-- you're really trying to see the problem
Dialogue: 0,0:03:53.38,0:03:55.96,Default,,0000,0000,0000,,through their eyes and with the feelings
Dialogue: 0,0:03:55.96,0:03:59.41,Default,,0000,0000,0000,,that they have had when they've experienced this, okay?
Dialogue: 0,0:03:59.41,0:04:02.35,Default,,0000,0000,0000,,So you're going to be filling out as much as you can
Dialogue: 0,0:04:02.35,0:04:07.47,Default,,0000,0000,0000,,in the-- in step 1 of the worksheet.
Dialogue: 0,0:04:07.47,0:04:10.65,Default,,0000,0000,0000,,Then the next step is, how much deeper
Dialogue: 0,0:04:10.65,0:04:14.40,Default,,0000,0000,0000,,can you dig into this, okay?
Dialogue: 0,0:04:14.40,0:04:17.88,Default,,0000,0000,0000,,And also, how can you check your assumptions
Dialogue: 0,0:04:17.88,0:04:19.38,Default,,0000,0000,0000,,when you're asking questions,
Dialogue: 0,0:04:19.38,0:04:22.08,Default,,0000,0000,0000,,when you're trying to understand this problem?
Dialogue: 0,0:04:22.08,0:04:27.18,Default,,0000,0000,0000,,Also, try to dig into the causes
Dialogue: 0,0:04:27.18,0:04:30.45,Default,,0000,0000,0000,,or what exact-- and what exactly it is
Dialogue: 0,0:04:30.45,0:04:32.34,Default,,0000,0000,0000,,that is frustrating about this.
Dialogue: 0,0:04:32.34,0:04:35.01,Default,,0000,0000,0000,,Is it the context? Does it have something to do
Dialogue: 0,0:04:35.01,0:04:37.86,Default,,0000,0000,0000,,with access, or accessibility to something?
Dialogue: 0,0:04:37.86,0:04:39.99,Default,,0000,0000,0000,,Does it have to do with affordability?