This is sort of a bigger, more hairy problem,
as you'll see from her TED talk.
You're also watching a TED talk
from Tyrone Poole; he's a PCC alum.
He is also currently continuing his work
that you will see, that he launches, um,
talks about launching in the TED talk,
and it is also--
it's a very specific part of the homelessness problem
that he is trying to address.
So-- but you don't have to uncover some big, hairy problem.
So let me give you an example.
I had a student last year
in this class who was a veteran.
He had been on crutches
because of multiple surgeries on a leg,
and he talked about all of the different problems
he was having with these crutches,
how they didn't work for them-- him,
how they were causing pain,
how they weren't adequately adjustable,
how he couldn't fold them up,
how they were too heavy.
So, this is-- this-- you could just be digging
into a simple problem
with, you know, somebody in your life,
and, um, and it doesn't need to be anything
that's super complex, okay?
But that is what you're going to be using
this Design Thinking worksheet to do.
I'm now going to pop back over
to the second set of presentation slides
that are provided for you this week
that help walk you through these steps,
step-by-steps.
As you interview someone, uncover a problem,
and then start to ideate,
start to create a potential solution.
So, as I said before,
this is an approach
to up-- to figuring out,
identifying and figuring out human needs and problems, okay?
So you're interviewing someone,
and you're trying to, first of all,
spend, probably, the majority of your time
understanding exactly what the problem is
that they're experiencing, or the unmet need that they have,
because until you understand this, right,
we talked about this last week in our discussion,
that until you really understand a problem,
you can't start to figure out how-- how to address it
or how to solve it.
So there are five phases in the Design Thinking process.
What we're going to be doing with the worksheet
and in this activity this week
are-- is just focusing on the first three.
Now, could you keep going?
Say you come up with a really awesome problem,
a really good problem, and you have some amazing ideas
about how to address it.
Maybe you do want to keep going and prototype it, you know,
buil-- you know, maybe have a product concept, a service concept,
and you want to keep going, go for it.
I absolutely encourage students to do that.
So again, part 1 of this is just talking,
having an initial conversation
with the person that you're interviewing,
trying to talk about a problem
that they have personally experienced,
have first hand knowledge of,
something that's specific and simple, okay?
Your job as the interviewee is to be asking them
as many questions as you can, to gain empathy, right?
Not just to listen to what they are saying,
but to listen to how they're saying it, to dig into, you know,
questions about how did they feel when this was happening?
Why was this frustrating?
What wasn't working, what exactly, you know,
how is this impacting them, okay?
So you're-- you're really trying to see the problem
through their eyes
and with the feelings that they have had
when they've experienced this, okay?
So you're going to be filling out as much as you can
in the-- in step 1
of the... worksheet.
Then the next step is,
how much deeper can you dig into this, okay?
And also, how can you check your assumptions
when you're asking questions,
when you're trying to understand this problem?
Also,
try to dig into the causes
or what exact-- and what exactly it is
that is frustrating about this.
Is it the context?
Does it have something to do with access,
or accessibility to something?
Does it have to do with affordability?