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Hello, I'm Anna.[br]I'm a social worker and also a YouTuber,

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and I'm so, so excited[br]for today's video series

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where we will be going over[br]the social work helping process.

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This is also following the social work[br]Generalist Intervention Model,

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which you might also hear it talked about,

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but really it's the steps,[br]the basic framework

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that every social worker uses[br]in their form of intervention.

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This is applicable on a micro level,[br]on a meso level, and on a macro level,

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and we'll talk about[br]not only what each step is,

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but also how to do it well,

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what it includes,[br]and how to do it ethically.

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If you haven't seen me before,[br]hi, like I said, I'm Anna

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and I have a lot of videos covering[br]lots of different topics of social work

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and then also give a look into[br]my authentic life as a social worker.

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I graduated with my MSW[br]about a year ago

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and have had a postgrad journey since then

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that I would love for you[br]to subscribe and join along for.

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In today's video, we will be talking specifically about

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the engagement and assessment steps of the helping process.

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The second video in this series will cover planning and intervention

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and the final video in this series will cover evaluation and termination,

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which gave a spoiler into the steps of the helping process.

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But that's okay, you're going to learn them anyways.

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Without too much further introduction,

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let's get into the helping process.

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Like I said, these steps are going to be

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a basic framework that social workers follow.

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Obviously, each social workers way that they do

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each step of this process and the little caveats and tools they

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use in between will look different depending on what area of

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the field you work within and also what your scope of practice is,

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whether it's one on one, whether it's with groups,

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with communities, with with countries, whatever you're doing.

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But no matter where you work in social work,

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the code of ethics is always applicable.

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I think it's really important to begin with the principles of

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social work so we can see how those

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apply as we go into the steps of the helping process.

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The principles of the social work profession are that

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social workers primary goal is to help people in

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need and address social problems, both of those two.

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He people in need and address social problems.

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Social workers challenge social injustice,

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social workers respect the inherent worth and dignity of the person.

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Social workers recognize the central importance of human relationships.

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Social workers behave in a trustworthy manner.

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Social workers practice within their area of

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competence and develop and enhance their professional expertise.

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That applies to every social worker.

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The helping process contains six steps, sometimes seven.

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We'll talk a little bit about that one, engagement, assessment, planning,

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intervention, evaluation, termination, and then the seventh one is follow up.

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No matter what social worker you are,

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no matter which area of the field you work in,

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you are always going to begin with engagement.

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When does engagement happen?

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As soon as you meet the client.

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It is the very first impression and it can also last way beyond

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the first session as you continue to establish

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a therapeutic rapport and build trust with the client.

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Whenever I say the client, all throughout these videos,

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I can mean an individual, I can mean a family,

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I can mean a group, I can mean a community.

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With establishing rapport, it can

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be one to one with an individual in front of you,

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or it can be with a community as a whole,

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establishing rapport with a neighborhood or with a school,

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with a city. What is engagement?

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Building rapport is a super common phrase in social work,

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but it really just means establishing

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a trusting working relationship between yourself and the client.

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Do they know you? Do they trust you?

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Understand who you are. Ultimately, rapport

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is built over time, but starting off,

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focusing in on establishing that rapport is so super crucial because it

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sets the foundation of how

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your working relationship will develop over time as you work with your client.

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Engagement is the first impression that the client will have of you.

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Are you focused on them and ready to assist them?

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Or are you frazzled and distracted and

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acting as if they're just another thing in your day that you have to do.

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I've already mentioned, and as I'm sure

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I'll continue to mention throughout these videos,

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the steps and what they include will vary based on what you're doing.

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However, some aspects of engagement that are pretty much always included,

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number one is an introduction,

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letting the client know who you are, what you do,

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what your role is, and also letting

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the client introduce themselves, listening to them.

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What's their name? Why are they there?

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Engagement will include explaining confidentiality and confidentiality limits.

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Is super important because before you do anything with a client,

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they need to know where the information that they disclose will go,

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who it will go to, when it is protected,

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and when it is not because then they can be informed as they talk with you.

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Reading from the social work Code of Ethics, this is 1.01,

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but social workers primary responsibility

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is to promote the well being of clients.

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In general, clients interests are primary.

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However, social workers responsibility to

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the larger society or specific legal obligations

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may on limited occasions supersede

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the loyalty owed clients and clients should be so advised.

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Examples include when a social worker is required by law to report

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that a client has abused a child or

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has threatened to harm themselves or others.

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Sometimes in a therapeutic room,

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that could look like everything you say here is confidential,

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meaning that I'm not going to go and tell other people about it,

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but the limits to that will be if you let me know that you

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are planning to hurt yourself or if there are allegations of abuse.

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Which in those cases, I'm legally obligated to

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make sure that everyone have to be that exact line,

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maybe that exact line isn't perfect,[br]but something like that.

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They know, okay, if I tell the social worker that I am a harm to myself,

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that social worker then has an obligation[br]to do something about it.

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Lets them know what's going to happen based on

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what they disclose or what they don't disclose.

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Introduction, confidentiality and limits to it.

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You'll also discuss the agency's services and what your role is within that.

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Maybe this agency offers assistance in connecting clients

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to resources to obtain housing, food, employment.

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What I'm here to do is assess if what we

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offer fits what your needs are. I totally made that up.

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But something like that where it explains what

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we offer and who you are so they know,

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okay, this is the situation, this is what we're doing.

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Engagement will also include setting boundaries.

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Again, this will look different depending on where you're at.

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Sometimes boundaries will be explicitly stated.

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Maybe if you are in a therapy setting

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in a private practice and you explicitly state,

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I am not able to be reached outside of business hours,

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but if you do have a crisis in which you need help outside of business hours,

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here is a resource or line you can call, something like that.

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If there are boundaries[br]that need to be set,

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sometimes they can be explicitly stated.

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Or if a client misunderstands what

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the services are that you're offering them like, perfect.

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I can't for you to pick me up each week and we can

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go get groceries together and you'll pay for them,

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and need to explicitly state, actually,

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the services that we provide are blank and

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I'm so excited to be able to connect you with resources,

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clearing up what the role is, that's setting boundaries.

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Another part of engagement is talking through expectations for treatment.

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Say that you are in a therapy setting and

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you have a client coming in for the first time and they say,

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just can't wait for you to fix me.

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I can't wait to be happy every single day, probably by next week.

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I'll never feel sad again.

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But talking through realistic trajectory

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of what may happen in therapy, what to expect,

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not promising any outcomes because

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we can never guarantee any outcomes, saying,

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I would love to work with you to identify what the stressors are in

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your life and what steps you can take to lessen them, something like that.

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Engagement will also include obtaining informed consent.

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This is very important because after you discuss expectations for treatment,

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what your role is, what the boundaries are.

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Clients get to decide if

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your services are something they want to go through with.

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You don't get to force your services onto a client.

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Self determination is key.

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Obviously, there are some settings

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where informed consent will look a little bit different.

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For example, if things are court mandated, court ordered,

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but in those cases where you can

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promote self determination in a client, you should still do.

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But as far as obtaining informed consent go,

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we can go back to our code of ethics because

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it talks about it explicitly, 1.03,

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social workers should use

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clear and understandable language to

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inform clients of the purpose of services,

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risks related to the services,

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limits to the services,

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relevant costs, reasonable alternatives,

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clients right to refuse or withdraw consent,

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and the time frame covered by the consent.

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Social workers should provide clients with an opportunity to ask questions.

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This doesn't mean just do a real quick spiel that you have

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memorized so super fast

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the client doesn't actually understand it and you're like,

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Okay, cool, cool, and then you're done.

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That's not really what consent is.

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The client needs to have the fullest understanding that they can possible of

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what the process will look like because there

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shouldn't be surprises that come up along the way.

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For example, you get five sessions and then you're like,

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actually, you owe $1,500 and I didn't tell you about that till now.

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Hopefully, no social workers doing that.

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But that's a drastic example of a lack

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of information given upfront that the client can consent to and say,

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okay, I understand the risks of what I'm getting into.

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For example, the fact that therapy might not always be comfortable.

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Okay, I understand that and I'm still willing to go through with it.

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I understand the pay scale,

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I understand when payment is due,

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I understand the expectations of me,

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I understand your role, and this is something that I'm willing to do.

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Notice that it says clear and understandable language.

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If there is a language barrier between you and your client,

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they can't give informed consent if you

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haven't presented information to them in a way that they can't understand.

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Then it also goes on to say,

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I instances when clients are receiving services involuntarily,

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like what we mentioned, maybe it's court ordered,

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maybe it's an involuntary hospitalization.

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Social workers should provide information about the nature and

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the extent of services and about

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the extent of clients right to refuse service.

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Quick overview of what we discussed.

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Engagement includes introductions,

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explaining confidentiality and the limits to it,

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discussing agency services and the social workers role,

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setting boundaries, talking through expectations of services,

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and obtaining informed consent.

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Some tips to do engagement well.

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I think number one is just to remember that it's a human to human interaction.

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Treat your client how you would want your loved

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one to be treated if they walked into your agency.

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If you have an imaginary uncle who's out there

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and was going to walk through the front doors of your agency,

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be kind, be welcoming, don't be judgmental.

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It's a human to human interaction.

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I think lots of times social workers can put pressure on themselves are like,

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it's time to be the superhero social worker.

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It's okay to laugh, to chat a little bit,

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to do a little bit of small talk, really establish that rapport.

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Whether you need to talk about the weather

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or if there's a sports game that just happened,

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being able to build a working relationship will

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ultimately lead to a beneficial social worker client relationship.

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A buzz phrase in social work is to meet the client where

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they That just means however the client is arriving to you,

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maybe they're not super ready or not super comfortable to enter services,

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meeting them there instead of assuming

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that they're so gung ho about something they're not.

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If they have reservations, meeting them there,

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it's okay if a client doesn't immediately warm up to you.

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Just because you do social work every day doesn't mean that a client

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is used to participating in social work services every day.

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If there is resistance there,

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you can acknowledge that.

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I know it's hard to get up and show up here,

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but I'm so glad you did and

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I'm looking forward to seeing what we can do together.

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Part of this too is to be aware of

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any cultural differences that might be

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present or any power imbalances that might be present.

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Maybe a client has only ever had

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negative experiences with previous social workers.

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You can't get personally offended if they come

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in reserved and not really wanting to talk to you.

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Meeting them where they're at is understanding,

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they haven't had great experiences in the past.

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I'm going to do what I can to make sure that

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this experience doesn't match those,

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but understand that they're coming in reserve,

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they're coming in hesitant and that's okay.

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One size does not fit all for engagement.

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Every person is different, so you're going to engage every person differently.

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I think that can seem pretty obvious when you're just sitting here saying it,

0:10:14.550,0:10:16.340
but It's important to remember

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as you are a social worker engaging with clients.

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Using your soft skills that you've

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learned through the engagement process is so important.

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Find empathy for your client,

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maintain eye contact when appropriate.

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Show your client that you're focused on them, you're listening to them.

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It means actively listening.

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Pay attention to your posture.

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Are you just sitting and typing

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and looking away from them while they're talking to you?

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They're not going to feel as engaged.

0:10:37.510,0:10:39.440
As if you turn to face them,

0:10:39.440,0:10:41.000
have an open posture,

0:10:41.000,0:10:43.000
maybe nod along as they're talking.

0:10:43.000,0:10:44.160
You don't have to overview it,

0:10:44.160,0:10:46.440
but just show signs that you are actively listening to them.

0:10:46.440,0:10:49.280
Focus on and be receptive to the client's thoughts and feelings.

0:10:49.280,0:10:51.480
Social work is client centered and that

0:10:51.480,0:10:54.680
includes you being client centered whenever a client comes in.

0:10:54.680,0:10:56.920
A lot of those soft skills you'll use anytime,

0:10:56.920,0:10:58.800
especially when you're doing micro social work,

0:10:58.800,0:11:00.480
when you're working one on one with a person.

0:11:00.480,0:11:02.360
It can begin to look a little bit different once

0:11:02.360,0:11:04.280
you move into meso and macro social work,

0:11:04.280,0:11:06.320
which if you don't know the differences between those levels,

0:11:06.320,0:11:09.680
I do have a video that talks all about micro versus meso versus macro,

0:11:09.680,0:11:11.325
but say you're doing meso social

0:11:11.325,0:11:12.890
the soft skills that I just mentioned

0:11:12.890,0:11:14.650
are still so important when you're meeting with people,

0:11:14.650,0:11:17.050
but if you're trying to establish rapport with the community,

0:11:17.050,0:11:19.250
maybe attending community events, being present,

0:11:19.250,0:11:22.890
getting to know who the stakeholders are in the community, who holds power,

0:11:22.890,0:11:25.290
who has influence in the community, getting to know them,

0:11:25.290,0:11:28.050
meeting different people with various different roles in the community,

0:11:28.050,0:11:30.210
or if you're working more macro focused,

0:11:30.210,0:11:32.290
meeting people who are personally affected by

0:11:32.290,0:11:35.410
the macro social issue or macro problem that you're working with,

0:11:35.410,0:11:37.785
meeting with people who hold the power to change,

0:11:37.785,0:11:40.680
and meeting with the people who care and who identified

0:11:40.680,0:11:43.600
the social problem and brought you in to do something about it.

0:11:43.600,0:11:45.840
All in all, engagement is the foundation.

0:11:45.840,0:11:47.920
It's what the rest of your helping process,

0:11:47.920,0:11:51.360
the rest of your work with a client will be based off of and giving

0:11:51.360,0:11:54.840
it the proper time and energy that it deserves is super important.

0:11:54.840,0:11:57.760
But once you do all of the steps that we mentioned in engagement,

0:11:57.760,0:12:00.715
the second step of the helping process is moving into assessment.

0:12:00.715,0:12:04.670
Assessment only happens after you have obtained informed consent.

0:12:04.670,0:12:07.110
You've let them know the limits of confidentiality.

0:12:07.110,0:12:09.070
They know your role, they know what you're doing,

0:12:09.070,0:12:10.590
they know what services you can offer,

0:12:10.590,0:12:11.710
then it's time to assess.

0:12:11.710,0:12:14.670
In short, assessment is determining what the presenting problem is.

0:12:14.670,0:12:16.910
Again, this can be micro mesa or macro.

0:12:16.910,0:12:19.150
A problem must be known in order to be solved.

0:12:19.150,0:12:21.270
If you go in blind, close your eyes and

0:12:21.270,0:12:23.775
shooting darts at the bull's eye, don't do that.

0:12:23.775,0:12:26.400
No. Additionally, assessment determines

0:12:26.400,0:12:28.120
what the client is seeking treatment for.

0:12:28.120,0:12:29.880
Your assessment isn't to see, okay,

0:12:29.880,0:12:32.480
I'm going to look at this client's life and determine what I think

0:12:32.480,0:12:35.080
are problems and determine what I think they need to work on.

0:12:35.080,0:12:38.120
No, you're figuring out why did the client show up? What's going on?

0:12:38.120,0:12:39.560
What do they want help with?

0:12:39.560,0:12:41.120
Also, why are they here now?

0:12:41.120,0:12:43.360
What changed in the presenting problem where,

0:12:43.360,0:12:45.040
today's the day where they showed up to you?

0:12:45.040,0:12:48.200
What has gone on leading up to them taking the steps to take action now.

0:12:48.200,0:12:49.560
Depending on your agency,

0:12:49.560,0:12:50.920
there may be specific tools,

0:12:50.920,0:12:55.045
specific questionnaires, specific templates that you use for your[br]assessment.

0:12:55.045,0:12:57.370
Depending on what kind of information you need,

0:12:57.370,0:12:59.130
if you're in a school with children,

0:12:59.130,0:13:01.450
you're going to need different information than if you're working

0:13:01.450,0:13:03.770
with veterans assisting them to get homones.

0:13:03.770,0:13:06.130
Part of the way that social work as a discipline

0:13:06.130,0:13:08.890
is different from some other educational backgrounds in

0:13:08.890,0:13:11.890
assessments is that it takes account for multiple different parts of

0:13:11.890,0:13:13.490
the client's life and how they all play

0:13:13.490,0:13:15.570
together to affect a presenting problem.

0:13:15.570,0:13:17.610
For example, in social work background,

0:13:17.610,0:13:20.530
a mental health struggle is not just biologically based.

0:13:20.530,0:13:23.050
It may also be exasperated by social pressures,

0:13:23.050,0:13:25.730
systemic oppression, maladaptive cognitions.

0:13:25.730,0:13:28.050
There's more that goes into. Need to collect

0:13:28.050,0:13:30.890
information before you begin any kind of intervention,

0:13:30.890,0:13:33.370
or else, how do you know that your intervention is a fit for

0:13:33.370,0:13:36.010
the client and a fit for the presenting problem that they came in with?

0:13:36.010,0:13:37.970
Like I said, the exact information that

0:13:37.970,0:13:40.210
you're looking for will vary based on where you are,

0:13:40.210,0:13:42.450
what you're doing, who you are, what your role is.

0:13:42.450,0:13:44.970
But some elements that will be included in the assessment that

0:13:44.970,0:13:47.610
you'll be asking people about may include biological elements,

0:13:47.610,0:13:50.290
psychological elements, sociological elements.

0:13:50.290,0:13:53.230
I don't know if you noticed, but biopsychosocial.

0:13:53.230,0:13:55.390
You've heard of those types of assessments before.

0:13:55.390,0:13:57.310
In assessment, this is a great time for

0:13:57.310,0:13:59.270
you to use a strengths based perspective,

0:13:59.270,0:14:01.870
which I also have a video on if you'd like to learn more about it.

0:14:01.870,0:14:05.030
But you're not looking at what problems[br]are in this client's life.

0:14:05.030,0:14:07.670
You're also looking at what strengths does a client come in with,

0:14:07.670,0:14:09.790
what resources are available for them to use.

0:14:09.790,0:14:12.030
Along with that,[br]you'll identify any gaps in services

0:14:12.030,0:14:15.270
or any barriers to services[br]that a client might be facing.

0:14:15.270,0:14:17.110
You'll be looking at how does your client system

0:14:17.110,0:14:18.910
interact with other systems around them,

0:14:18.910,0:14:22.230
whether your client system is an individual, family, a group,

0:14:22.230,0:14:24.950
a community, Also, sometimes in assessment,

0:14:24.950,0:14:26.710
you will obtain collateral information.

0:14:26.710,0:14:29.750
This means information from people outside of your client system

0:14:29.750,0:14:32.830
that may be necessary to get a holistic picture of an assessment.

0:14:32.830,0:14:34.070
Now, with collateral information,

0:14:34.070,0:14:36.030
ensure that you have proper consent from

0:14:36.030,0:14:38.630
your client in order to talk about them to anyone else,

0:14:38.630,0:14:41.150
whether it's another professional, whether it's a family member,

0:14:41.150,0:14:42.870
a school teacher, make sure that

0:14:42.870,0:14:45.710
the proper releases are given for you to talk about your client.

0:14:45.710,0:14:48.350
That will be a question that whenever you start working somewhere new,

0:14:48.350,0:14:50.270
you'll need to make sure you have clear, okay,

0:14:50.270,0:14:51.510
who can we talk to and what is

0:14:51.510,0:14:53.670
the process to go about releasing information or

0:14:53.670,0:14:55.630
obtaining information from someone outside of

0:14:55.630,0:14:58.070
the client with When working with children,

0:14:58.070,0:15:01.350
you do not need a reuse to speak to their legal guardians and

0:15:01.350,0:15:03.030
their legal guardians are generally the ones

0:15:03.030,0:15:04.830
that provide consent free to talk to anyone else.

0:15:04.830,0:15:07.230
However, once you begin actually working with a child,

0:15:07.230,0:15:10.190
it is important that you also respect their confidentiality.

0:15:10.190,0:15:13.110
This means not being a revolving door straight back to the parents that,

0:15:13.110,0:15:14.670
well, they're having a problem with this, this and this,

0:15:14.670,0:15:15.790
these are their exact thoughts.

0:15:15.790,0:15:17.680
They feel this way about Obviously,

0:15:17.680,0:15:21.000
you keep legal guardians involved and updated on progress to

0:15:21.000,0:15:22.760
the extent that it's beneficial to the child

0:15:22.760,0:15:24.800
and to the client and that is required of you,

0:15:24.800,0:15:28.040
but children can have confidentiality even while they're children.

0:15:28.040,0:15:30.200
Collateral information can also be obtained from

0:15:30.200,0:15:33.200
past documents if a client has been with your agency before.

0:15:33.200,0:15:35.000
Maybe someone else three years ago

0:15:35.000,0:15:37.080
did an assessment similar to the one you're doing.

0:15:37.080,0:15:40.040
You can look at that and obviously information has changed since then,

0:15:40.040,0:15:42.640
but some may be the same, so you can review that information with the client,

0:15:42.640,0:15:44.850
but maybe you don't have to start from exactly square.

0:15:44.850,0:15:48.020
Examples of presenting problems if you are in microscial work,

0:15:48.020,0:15:49.580
maybe someone is coming in struggling with

0:15:49.580,0:15:51.420
substance abuse and that's what they would like help with.

0:15:51.420,0:15:53.060
Maybe someone has a missing resource,

0:15:53.060,0:15:55.540
whether that's food, housing, employment, healthcare,

0:15:55.540,0:15:57.780
maybe someone is coming in with a mental health struggle,

0:15:57.780,0:16:00.820
maybe that's depression, maybe that's anxiety, maybe that's psychosis.

0:16:00.820,0:16:02.700
Those are examples of on a micro level,

0:16:02.700,0:16:04.860
what an individual may be coming in with to you.

0:16:04.860,0:16:08.020
On a meso level, a presenting problem could be an elementary school

0:16:08.020,0:16:09.660
with low attendance rates and they're

0:16:09.660,0:16:11.380
wanting you to intervene to help that out.

0:16:11.380,0:16:13.460
A high school with low graduation rates,

0:16:13.460,0:16:17.060
a geriatric care facility with a high rate of depression among its residents.

0:16:17.060,0:16:18.820
Those are more meso community based.

0:16:18.820,0:16:23.300
It's not a group, but it's not country or zooming out to macro social work,

0:16:23.300,0:16:25.660
a city with a really high rate of unhoused people,

0:16:25.660,0:16:28.300
a state with a high proportion of residents who are just living

0:16:28.300,0:16:31.100
paycheck to paycheck are experiencing financial insecurity,

0:16:31.100,0:16:34.340
a social work board with disproportionate pass rates by race.

0:16:34.340,0:16:36.580
These are examples of more macro problems

0:16:36.580,0:16:38.940
that social workers may attempt to intervene with.

0:16:38.940,0:16:40.540
Some tips to assess well.

0:16:40.540,0:16:42.980
Spending sufficient time and effort in

0:16:42.980,0:16:44.940
the engagement stage will likely

0:16:44.940,0:16:47.140
lead to a more honest and complete assessment.

0:16:47.140,0:16:49.020
If someone just came in, they don't know you,

0:16:49.020,0:16:51.100
they don't trust you, they don't know what you're doing,

0:16:51.100,0:16:52.380
they don't know what your goal is.

0:16:52.380,0:16:56.280
They're probably not going to be as honest and open if they do trust you,

0:16:56.280,0:16:58.720
do understand who you are, do understand what your goal is.

0:16:58.720,0:17:01.280
Being receptive to clients answers to your questions,

0:17:01.280,0:17:03.160
no matter what they are is important.

0:17:03.160,0:17:05.880
Part of this is understanding how your body language comes across.

0:17:05.880,0:17:08.600
Part of it is ensuring your responses aren't judgmental.

0:17:08.600,0:17:09.960
You are not there to judge a client.

0:17:09.960,0:17:13.480
You're there assessing needs so that you can help them break down those needs.

0:17:13.480,0:17:15.680
Part of assessing is being comfortable with silence.

0:17:15.680,0:17:18.080
Some topics discussed in assessment may be

0:17:18.080,0:17:20.960
tough for a client to open up about and tough for a client to speak about.

0:17:20.960,0:17:22.680
Holding space for that is important.

0:17:22.680,0:17:24.840
Just because this is an everyday part of your life,

0:17:24.840,0:17:27.680
discussing whichever topics you're discussing does not mean that it's

0:17:27.680,0:17:28.960
an everyday part of your client's life

0:17:28.960,0:17:30.705
and does not mean that they are comfortable with it.

0:17:30.705,0:17:32.450
They may be very willing to talk about it,

0:17:32.450,0:17:35.010
but sometimes there's discomfort that comes up

0:17:35.010,0:17:36.450
and being comfortable with just

0:17:36.450,0:17:38.290
letting them take a second holding space for them,

0:17:38.290,0:17:39.690
letting them speak on their own terms.

0:17:39.690,0:17:42.170
Going back to our handy dandy code of ethics.

0:17:42.170,0:17:45.970
This is 1.07. Social workers should respect clients right to privacy.

0:17:45.970,0:17:48.730
Social workers should not solicit private information from or

0:17:48.730,0:17:51.530
about clients except for compelling professional reasons.

0:17:51.530,0:17:53.130
Once private information is shared,

0:17:53.130,0:17:54.810
standards of confidentiality apply.

0:17:54.810,0:17:58.450
Social workers may disclose confidential information when appropriate with

0:17:58.450,0:18:00.530
valid consent from a client or a person

0:18:00.530,0:18:02.890
legally authorized to consent on behalf of a client.

0:18:02.890,0:18:05.570
Social workers should protect the confidentiality of all information

0:18:05.570,0:18:06.770
obtained in the course of

0:18:06.770,0:18:09.620
professional service except for compelling professional reasons.

0:18:09.620,0:18:12.190
General expectation that social workers will keep information

0:18:12.190,0:18:16.230
confidential does not apply when disclosure is necessary to prevent[br]serious,

0:18:16.230,0:18:19.070
foreseeable and imminent harm to a client or others.

0:18:19.070,0:18:21.550
In all instances, social workers should disclose

0:18:21.550,0:18:23.190
the least amount of confidential information

0:18:23.190,0:18:25.310
necessary to achieve the desired purpose.

0:18:25.310,0:18:27.510
Only information that is directly relevant to

0:18:27.510,0:18:30.270
the purpose for which the disclosure is made should be revealed.

0:18:30.270,0:18:31.910
We've discussed the first two steps of

0:18:31.910,0:18:34.070
the helping process, engagement and assessment,

0:18:34.070,0:18:36.630
and I think it's important to circle back to those principles of

0:18:36.630,0:18:40.455
the social work profession to see how they can connect in the first two steps.

0:18:40.455,0:18:42.200
Reflection questions for you.

0:18:42.200,0:18:44.840
What does it look like to help people in need and address

0:18:44.840,0:18:48.080
social problems through engagement and assessment? How can you do that?

0:18:48.080,0:18:51.760
How can social injustice be challenged through engagement and assessment?

0:18:51.760,0:18:53.840
How can you respect the inherent dignity and

0:18:53.840,0:18:56.400
worth of the person through engagement and assessment?

0:18:56.400,0:18:58.320
How can you centralize the importance of

0:18:58.320,0:19:00.720
human relationships through engagement and assessment?

0:19:00.720,0:19:04.360
How can you be trustworthy through engagement and assessment?

0:19:04.360,0:19:06.800
How can you ensure that you are practicing within

0:19:06.800,0:19:10.185
your area of competence through both engagement and assessment?

0:19:10.185,0:19:12.810
You are curious what happens when you're a social worker,

0:19:12.810,0:19:15.210
after you engage a client and after you assess,

0:19:15.210,0:19:17.050
then make sure to subscribe so that you'll be

0:19:17.050,0:19:18.890
around and see whenever P two is posted,

0:19:18.890,0:19:21.290
where we will get into both planning and intervention,

0:19:21.290,0:19:24.890
and then part three, where we will get into evaluation and termination.

0:19:24.890,0:19:26.530
I hope this is helpful to you no matter

0:19:26.530,0:19:28.450
where you're at in your social work journey,

0:19:28.450,0:19:31.490
and I hope that there are many little reasons to smile in your day today.

0:19:31.490,0:19:37.810
I'll see you next time. I do better.

0:19:37.810,0:19:42.690
Thanks with my time trying to make you aly