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[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.00,0:00:02.60,Default,,0000,0000,0000,,Hello, I'm Anna.\NI'm a social worker and also a YouTuber,
Dialogue: 0,0:00:02.60,0:00:06.10,Default,,0000,0000,0000,,and I'm so, so excited\Nfor today's video series
Dialogue: 0,0:00:06.10,0:00:08.72,Default,,0000,0000,0000,,where we will be going over\Nthe social work helping process.
Dialogue: 0,0:00:08.72,0:00:11.80,Default,,0000,0000,0000,,This is also following the social work\NGeneralist Intervention Model,
Dialogue: 0,0:00:11.80,0:00:13.20,Default,,0000,0000,0000,,which you might also hear it talked about,
Dialogue: 0,0:00:13.20,0:00:15.80,Default,,0000,0000,0000,,but really it's the steps,\Nthe basic framework
Dialogue: 0,0:00:15.80,0:00:18.96,Default,,0000,0000,0000,,that every social worker uses\Nin their form of intervention.
Dialogue: 0,0:00:18.96,0:00:23.12,Default,,0000,0000,0000,,This is applicable on a micro level,\Non a meso level, and on a macro level,
Dialogue: 0,0:00:23.12,0:00:25.68,Default,,0000,0000,0000,,and we'll talk about\Nnot only what each step is,
Dialogue: 0,0:00:25.68,0:00:27.16,Default,,0000,0000,0000,,but also how to do it well,
Dialogue: 0,0:00:27.16,0:00:29.40,Default,,0000,0000,0000,,what it includes,\Nand how to do it ethically.
Dialogue: 0,0:00:29.40,0:00:31.90,Default,,0000,0000,0000,,If you haven't seen me before,\Nhi, like I said, I'm Anna
Dialogue: 0,0:00:31.90,0:00:35.30,Default,,0000,0000,0000,,and I have a lot of videos covering\Nlots of different topics of social work
Dialogue: 0,0:00:35.30,0:00:38.66,Default,,0000,0000,0000,,and then also give a look into\Nmy authentic life as a social worker.
Dialogue: 0,0:00:38.66,0:00:41.10,Default,,0000,0000,0000,,I graduated with my MSW\Nabout a year ago
Dialogue: 0,0:00:41.10,0:00:43.50,Default,,0000,0000,0000,,and have had a postgrad journey since then
Dialogue: 0,0:00:43.50,0:00:45.82,Default,,0000,0000,0000,,that I would love for you\Nto subscribe and join along for.
Dialogue: 0,0:00:45.82,0:00:48.22,Default,,0000,0000,0000,,In today's video, we will be talking specifically about
Dialogue: 0,0:00:48.22,0:00:51.26,Default,,0000,0000,0000,,the engagement and assessment steps of the helping process.
Dialogue: 0,0:00:51.26,0:00:54.30,Default,,0000,0000,0000,,The second video in this series will cover planning and intervention
Dialogue: 0,0:00:54.30,0:00:57.54,Default,,0000,0000,0000,,and the final video in this series will cover evaluation and termination,
Dialogue: 0,0:00:57.54,0:01:00.06,Default,,0000,0000,0000,,which gave a spoiler into the steps of the helping process.
Dialogue: 0,0:01:00.06,0:01:01.90,Default,,0000,0000,0000,,But that's okay, you're going to learn them anyways.
Dialogue: 0,0:01:01.90,0:01:03.46,Default,,0000,0000,0000,,Without too much further introduction,
Dialogue: 0,0:01:03.46,0:01:04.84,Default,,0000,0000,0000,,let's get into the helping process.
Dialogue: 0,0:01:04.84,0:01:06.82,Default,,0000,0000,0000,,Like I said, these steps are going to be
Dialogue: 0,0:01:06.82,0:01:09.14,Default,,0000,0000,0000,,a basic framework that social workers follow.
Dialogue: 0,0:01:09.14,0:01:11.54,Default,,0000,0000,0000,,Obviously, each social workers way that they do
Dialogue: 0,0:01:11.54,0:01:14.90,Default,,0000,0000,0000,,each step of this process and the little caveats and tools they
Dialogue: 0,0:01:14.90,0:01:17.90,Default,,0000,0000,0000,,use in between will look different depending on what area of
Dialogue: 0,0:01:17.90,0:01:21.10,Default,,0000,0000,0000,,the field you work within and also what your scope of practice is,
Dialogue: 0,0:01:21.10,0:01:23.34,Default,,0000,0000,0000,,whether it's one on one, whether it's with groups,
Dialogue: 0,0:01:23.34,0:01:26.80,Default,,0000,0000,0000,,with communities, with with countries, whatever you're doing.
Dialogue: 0,0:01:26.80,0:01:28.72,Default,,0000,0000,0000,,But no matter where you work in social work,
Dialogue: 0,0:01:28.72,0:01:30.92,Default,,0000,0000,0000,,the code of ethics is always applicable.
Dialogue: 0,0:01:30.92,0:01:33.84,Default,,0000,0000,0000,,I think it's really important to begin with the principles of
Dialogue: 0,0:01:33.84,0:01:35.36,Default,,0000,0000,0000,,social work so we can see how those
Dialogue: 0,0:01:35.36,0:01:37.60,Default,,0000,0000,0000,,apply as we go into the steps of the helping process.
Dialogue: 0,0:01:37.60,0:01:40.04,Default,,0000,0000,0000,,The principles of the social work profession are that
Dialogue: 0,0:01:40.04,0:01:42.40,Default,,0000,0000,0000,,social workers primary goal is to help people in
Dialogue: 0,0:01:42.40,0:01:44.92,Default,,0000,0000,0000,,need and address social problems, both of those two.
Dialogue: 0,0:01:44.92,0:01:47.16,Default,,0000,0000,0000,,He people in need and address social problems.
Dialogue: 0,0:01:47.16,0:01:49.28,Default,,0000,0000,0000,,Social workers challenge social injustice,
Dialogue: 0,0:01:49.28,0:01:52.36,Default,,0000,0000,0000,,social workers respect the inherent worth and dignity of the person.
Dialogue: 0,0:01:52.36,0:01:55.76,Default,,0000,0000,0000,,Social workers recognize the central importance of human relationships.
Dialogue: 0,0:01:55.76,0:01:58.21,Default,,0000,0000,0000,,Social workers behave in a trustworthy manner.
Dialogue: 0,0:01:58.21,0:02:00.38,Default,,0000,0000,0000,,Social workers practice within their area of
Dialogue: 0,0:02:00.38,0:02:03.66,Default,,0000,0000,0000,,competence and develop and enhance their professional expertise.
Dialogue: 0,0:02:03.66,0:02:05.58,Default,,0000,0000,0000,,That applies to every social worker.
Dialogue: 0,0:02:05.58,0:02:08.42,Default,,0000,0000,0000,,The helping process contains six steps, sometimes seven.
Dialogue: 0,0:02:08.42,0:02:12.18,Default,,0000,0000,0000,,We'll talk a little bit about that one, engagement, assessment, planning,
Dialogue: 0,0:02:12.18,0:02:16.18,Default,,0000,0000,0000,,intervention, evaluation, termination, and then the seventh one is follow up.
Dialogue: 0,0:02:16.18,0:02:17.78,Default,,0000,0000,0000,,No matter what social worker you are,
Dialogue: 0,0:02:17.78,0:02:19.66,Default,,0000,0000,0000,,no matter which area of the field you work in,
Dialogue: 0,0:02:19.66,0:02:22.26,Default,,0000,0000,0000,,you are always going to begin with engagement.
Dialogue: 0,0:02:22.26,0:02:23.62,Default,,0000,0000,0000,,When does engagement happen?
Dialogue: 0,0:02:23.62,0:02:25.34,Default,,0000,0000,0000,,As soon as you meet the client.
Dialogue: 0,0:02:25.34,0:02:29.42,Default,,0000,0000,0000,,It is the very first impression and it can also last way beyond
Dialogue: 0,0:02:29.42,0:02:31.70,Default,,0000,0000,0000,,the first session as you continue to establish
Dialogue: 0,0:02:31.70,0:02:34.18,Default,,0000,0000,0000,,a therapeutic rapport and build trust with the client.
Dialogue: 0,0:02:34.18,0:02:36.53,Default,,0000,0000,0000,,Whenever I say the client, all throughout these videos,
Dialogue: 0,0:02:36.53,0:02:38.65,Default,,0000,0000,0000,,I can mean an individual, I can mean a family,
Dialogue: 0,0:02:38.65,0:02:40.81,Default,,0000,0000,0000,,I can mean a group, I can mean a community.
Dialogue: 0,0:02:40.81,0:02:42.73,Default,,0000,0000,0000,,With establishing rapport, it can
Dialogue: 0,0:02:42.73,0:02:44.57,Default,,0000,0000,0000,,be one to one with an individual in front of you,
Dialogue: 0,0:02:44.57,0:02:46.41,Default,,0000,0000,0000,,or it can be with a community as a whole,
Dialogue: 0,0:02:46.41,0:02:49.21,Default,,0000,0000,0000,,establishing rapport with a neighborhood or with a school,
Dialogue: 0,0:02:49.21,0:02:51.05,Default,,0000,0000,0000,,with a city. What is engagement?
Dialogue: 0,0:02:51.05,0:02:53.89,Default,,0000,0000,0000,,Building rapport is a super common phrase in social work,
Dialogue: 0,0:02:53.89,0:02:55.61,Default,,0000,0000,0000,,but it really just means establishing
Dialogue: 0,0:02:55.61,0:02:58.21,Default,,0000,0000,0000,,a trusting working relationship between yourself and the client.
Dialogue: 0,0:02:58.21,0:03:00.13,Default,,0000,0000,0000,,Do they know you? Do they trust you?
Dialogue: 0,0:03:00.13,0:03:02.61,Default,,0000,0000,0000,,Understand who you are. Ultimately, rapport
Dialogue: 0,0:03:02.61,0:03:04.65,Default,,0000,0000,0000,,is built over time, but starting off,
Dialogue: 0,0:03:04.65,0:03:08.33,Default,,0000,0000,0000,,focusing in on establishing that rapport is so super crucial because it
Dialogue: 0,0:03:08.33,0:03:09.45,Default,,0000,0000,0000,,sets the foundation of how
Dialogue: 0,0:03:09.45,0:03:12.53,Default,,0000,0000,0000,,your working relationship will develop over time as you work with your client.
Dialogue: 0,0:03:12.53,0:03:15.17,Default,,0000,0000,0000,,Engagement is the first impression that the client will have of you.
Dialogue: 0,0:03:15.17,0:03:17.61,Default,,0000,0000,0000,,Are you focused on them and ready to assist them?
Dialogue: 0,0:03:17.61,0:03:19.81,Default,,0000,0000,0000,,Or are you frazzled and distracted and
Dialogue: 0,0:03:19.81,0:03:22.43,Default,,0000,0000,0000,,acting as if they're just another thing in your day that you have to do.
Dialogue: 0,0:03:22.43,0:03:23.81,Default,,0000,0000,0000,,I've already mentioned, and as I'm sure
Dialogue: 0,0:03:23.81,0:03:25.65,Default,,0000,0000,0000,,I'll continue to mention throughout these videos,
Dialogue: 0,0:03:25.65,0:03:29.09,Default,,0000,0000,0000,,the steps and what they include will vary based on what you're doing.
Dialogue: 0,0:03:29.09,0:03:33.33,Default,,0000,0000,0000,,However, some aspects of engagement that are pretty much always included,
Dialogue: 0,0:03:33.33,0:03:34.85,Default,,0000,0000,0000,,number one is an introduction,
Dialogue: 0,0:03:34.85,0:03:37.17,Default,,0000,0000,0000,,letting the client know who you are, what you do,
Dialogue: 0,0:03:37.17,0:03:39.01,Default,,0000,0000,0000,,what your role is, and also letting
Dialogue: 0,0:03:39.01,0:03:40.97,Default,,0000,0000,0000,,the client introduce themselves, listening to them.
Dialogue: 0,0:03:40.97,0:03:42.29,Default,,0000,0000,0000,,What's their name? Why are they there?
Dialogue: 0,0:03:42.29,0:03:47.00,Default,,0000,0000,0000,,Engagement will include explaining confidentiality and confidentiality limits.
Dialogue: 0,0:03:47.00,0:03:49.91,Default,,0000,0000,0000,,Is super important because before you do anything with a client,
Dialogue: 0,0:03:49.91,0:03:53.19,Default,,0000,0000,0000,,they need to know where the information that they disclose will go,
Dialogue: 0,0:03:53.19,0:03:55.43,Default,,0000,0000,0000,,who it will go to, when it is protected,
Dialogue: 0,0:03:55.43,0:03:58.75,Default,,0000,0000,0000,,and when it is not because then they can be informed as they talk with you.
Dialogue: 0,0:03:58.75,0:04:01.87,Default,,0000,0000,0000,,Reading from the social work Code of Ethics, this is 1.01,
Dialogue: 0,0:04:01.87,0:04:04.27,Default,,0000,0000,0000,,but social workers primary responsibility
Dialogue: 0,0:04:04.27,0:04:05.83,Default,,0000,0000,0000,,is to promote the well being of clients.
Dialogue: 0,0:04:05.83,0:04:08.08,Default,,0000,0000,0000,,In general, clients interests are primary.
Dialogue: 0,0:04:08.08,0:04:10.22,Default,,0000,0000,0000,,However, social workers responsibility to
Dialogue: 0,0:04:10.22,0:04:12.78,Default,,0000,0000,0000,,the larger society or specific legal obligations
Dialogue: 0,0:04:12.78,0:04:14.78,Default,,0000,0000,0000,,may on limited occasions supersede
Dialogue: 0,0:04:14.78,0:04:17.82,Default,,0000,0000,0000,,the loyalty owed clients and clients should be so advised.
Dialogue: 0,0:04:17.82,0:04:20.94,Default,,0000,0000,0000,,Examples include when a social worker is required by law to report
Dialogue: 0,0:04:20.94,0:04:22.54,Default,,0000,0000,0000,,that a client has abused a child or
Dialogue: 0,0:04:22.54,0:04:24.50,Default,,0000,0000,0000,,has threatened to harm themselves or others.
Dialogue: 0,0:04:24.50,0:04:26.22,Default,,0000,0000,0000,,Sometimes in a therapeutic room,
Dialogue: 0,0:04:26.22,0:04:29.18,Default,,0000,0000,0000,,that could look like everything you say here is confidential,
Dialogue: 0,0:04:29.18,0:04:31.58,Default,,0000,0000,0000,,meaning that I'm not going to go and tell other people about it,
Dialogue: 0,0:04:31.58,0:04:34.18,Default,,0000,0000,0000,,but the limits to that will be if you let me know that you
Dialogue: 0,0:04:34.18,0:04:37.10,Default,,0000,0000,0000,,are planning to hurt yourself or if there are allegations of abuse.
Dialogue: 0,0:04:37.10,0:04:39.18,Default,,0000,0000,0000,,Which in those cases, I'm legally obligated to
Dialogue: 0,0:04:39.18,0:04:41.43,Default,,0000,0000,0000,,make sure that everyone have to be that exact line,
Dialogue: 0,0:04:41.43,0:04:44.07,Default,,0000,0000,0000,,maybe that exact line isn't perfect,\Nbut something like that.
Dialogue: 0,0:04:44.07,0:04:47.31,Default,,0000,0000,0000,,They know, okay, if I tell the social worker that I am a harm to myself,
Dialogue: 0,0:04:47.31,0:04:49.83,Default,,0000,0000,0000,,that social worker then has an obligation\Nto do something about it.
Dialogue: 0,0:04:49.83,0:04:51.67,Default,,0000,0000,0000,,Lets them know what's going to happen based on
Dialogue: 0,0:04:51.67,0:04:53.47,Default,,0000,0000,0000,,what they disclose or what they don't disclose.
Dialogue: 0,0:04:53.47,0:04:56.07,Default,,0000,0000,0000,,Introduction, confidentiality and limits to it.
Dialogue: 0,0:04:56.07,0:04:59.59,Default,,0000,0000,0000,,You'll also discuss the agency's services and what your role is within that.
Dialogue: 0,0:04:59.59,0:05:03.07,Default,,0000,0000,0000,,Maybe this agency offers assistance in connecting clients
Dialogue: 0,0:05:03.07,0:05:06.68,Default,,0000,0000,0000,,to resources to obtain housing, food, employment.
Dialogue: 0,0:05:06.68,0:05:08.80,Default,,0000,0000,0000,,What I'm here to do is assess if what we
Dialogue: 0,0:05:08.80,0:05:11.12,Default,,0000,0000,0000,,offer fits what your needs are. I totally made that up.
Dialogue: 0,0:05:11.12,0:05:12.88,Default,,0000,0000,0000,,But something like that where it explains what
Dialogue: 0,0:05:12.88,0:05:14.84,Default,,0000,0000,0000,,we offer and who you are so they know,
Dialogue: 0,0:05:14.84,0:05:17.16,Default,,0000,0000,0000,,okay, this is the situation, this is what we're doing.
Dialogue: 0,0:05:17.16,0:05:19.64,Default,,0000,0000,0000,,Engagement will also include setting boundaries.
Dialogue: 0,0:05:19.64,0:05:22.12,Default,,0000,0000,0000,,Again, this will look different depending on where you're at.
Dialogue: 0,0:05:22.12,0:05:24.44,Default,,0000,0000,0000,,Sometimes boundaries will be explicitly stated.
Dialogue: 0,0:05:24.44,0:05:26.28,Default,,0000,0000,0000,,Maybe if you are in a therapy setting
Dialogue: 0,0:05:26.28,0:05:28.36,Default,,0000,0000,0000,,in a private practice and you explicitly state,
Dialogue: 0,0:05:28.36,0:05:30.72,Default,,0000,0000,0000,,I am not able to be reached outside of business hours,
Dialogue: 0,0:05:30.72,0:05:33.80,Default,,0000,0000,0000,,but if you do have a crisis in which you need help outside of business hours,
Dialogue: 0,0:05:33.80,0:05:36.16,Default,,0000,0000,0000,,here is a resource or line you can call, something like that.
Dialogue: 0,0:05:36.16,0:05:37.56,Default,,0000,0000,0000,,If there are boundaries\Nthat need to be set,
Dialogue: 0,0:05:37.56,0:05:39.11,Default,,0000,0000,0000,,sometimes they can be explicitly stated.
Dialogue: 0,0:05:39.11,0:05:40.86,Default,,0000,0000,0000,,Or if a client misunderstands what
Dialogue: 0,0:05:40.86,0:05:43.18,Default,,0000,0000,0000,,the services are that you're offering them like, perfect.
Dialogue: 0,0:05:43.18,0:05:44.94,Default,,0000,0000,0000,,I can't for you to pick me up each week and we can
Dialogue: 0,0:05:44.94,0:05:46.82,Default,,0000,0000,0000,,go get groceries together and you'll pay for them,
Dialogue: 0,0:05:46.82,0:05:48.62,Default,,0000,0000,0000,,and need to explicitly state, actually,
Dialogue: 0,0:05:48.62,0:05:50.74,Default,,0000,0000,0000,,the services that we provide are blank and
Dialogue: 0,0:05:50.74,0:05:53.02,Default,,0000,0000,0000,,I'm so excited to be able to connect you with resources,
Dialogue: 0,0:05:53.02,0:05:55.50,Default,,0000,0000,0000,,clearing up what the role is, that's setting boundaries.
Dialogue: 0,0:05:55.50,0:05:58.62,Default,,0000,0000,0000,,Another part of engagement is talking through expectations for treatment.
Dialogue: 0,0:05:58.62,0:06:00.50,Default,,0000,0000,0000,,Say that you are in a therapy setting and
Dialogue: 0,0:06:00.50,0:06:02.58,Default,,0000,0000,0000,,you have a client coming in for the first time and they say,
Dialogue: 0,0:06:02.58,0:06:04.18,Default,,0000,0000,0000,,just can't wait for you to fix me.
Dialogue: 0,0:06:04.18,0:06:07.50,Default,,0000,0000,0000,,I can't wait to be happy every single day, probably by next week.
Dialogue: 0,0:06:07.50,0:06:09.10,Default,,0000,0000,0000,,I'll never feel sad again.
Dialogue: 0,0:06:09.10,0:06:11.30,Default,,0000,0000,0000,,But talking through realistic trajectory
Dialogue: 0,0:06:11.30,0:06:13.82,Default,,0000,0000,0000,,of what may happen in therapy, what to expect,
Dialogue: 0,0:06:13.82,0:06:15.62,Default,,0000,0000,0000,,not promising any outcomes because
Dialogue: 0,0:06:15.62,0:06:17.86,Default,,0000,0000,0000,,we can never guarantee any outcomes, saying,
Dialogue: 0,0:06:17.86,0:06:21.38,Default,,0000,0000,0000,,I would love to work with you to identify what the stressors are in
Dialogue: 0,0:06:21.38,0:06:25.04,Default,,0000,0000,0000,,your life and what steps you can take to lessen them, something like that.
Dialogue: 0,0:06:25.04,0:06:28.78,Default,,0000,0000,0000,,Engagement will also include obtaining informed consent.
Dialogue: 0,0:06:28.78,0:06:32.06,Default,,0000,0000,0000,,This is very important because after you discuss expectations for treatment,
Dialogue: 0,0:06:32.06,0:06:33.66,Default,,0000,0000,0000,,what your role is, what the boundaries are.
Dialogue: 0,0:06:33.66,0:06:34.98,Default,,0000,0000,0000,,Clients get to decide if
Dialogue: 0,0:06:34.98,0:06:36.90,Default,,0000,0000,0000,,your services are something they want to go through with.
Dialogue: 0,0:06:36.90,0:06:38.82,Default,,0000,0000,0000,,You don't get to force your services onto a client.
Dialogue: 0,0:06:38.82,0:06:40.26,Default,,0000,0000,0000,,Self determination is key.
Dialogue: 0,0:06:40.26,0:06:41.82,Default,,0000,0000,0000,,Obviously, there are some settings
Dialogue: 0,0:06:41.82,0:06:43.82,Default,,0000,0000,0000,,where informed consent will look a little bit different.
Dialogue: 0,0:06:43.82,0:06:46.30,Default,,0000,0000,0000,,For example, if things are court mandated, court ordered,
Dialogue: 0,0:06:46.30,0:06:47.90,Default,,0000,0000,0000,,but in those cases where you can
Dialogue: 0,0:06:47.90,0:06:50.64,Default,,0000,0000,0000,,promote self determination in a client, you should still do.
Dialogue: 0,0:06:50.64,0:06:52.77,Default,,0000,0000,0000,,But as far as obtaining informed consent go,
Dialogue: 0,0:06:52.77,0:06:54.41,Default,,0000,0000,0000,,we can go back to our code of ethics because
Dialogue: 0,0:06:54.41,0:06:56.49,Default,,0000,0000,0000,,it talks about it explicitly, 1.03,
Dialogue: 0,0:06:56.49,0:06:57.93,Default,,0000,0000,0000,,social workers should use
Dialogue: 0,0:06:57.93,0:06:59.93,Default,,0000,0000,0000,,clear and understandable language to
Dialogue: 0,0:06:59.93,0:07:01.93,Default,,0000,0000,0000,,inform clients of the purpose of services,
Dialogue: 0,0:07:01.93,0:07:03.49,Default,,0000,0000,0000,,risks related to the services,
Dialogue: 0,0:07:03.49,0:07:04.69,Default,,0000,0000,0000,,limits to the services,
Dialogue: 0,0:07:04.69,0:07:06.73,Default,,0000,0000,0000,,relevant costs, reasonable alternatives,
Dialogue: 0,0:07:06.73,0:07:09.05,Default,,0000,0000,0000,,clients right to refuse or withdraw consent,
Dialogue: 0,0:07:09.05,0:07:10.77,Default,,0000,0000,0000,,and the time frame covered by the consent.
Dialogue: 0,0:07:10.77,0:07:14.04,Default,,0000,0000,0000,,Social workers should provide clients with an opportunity to ask questions.
Dialogue: 0,0:07:14.04,0:07:16.48,Default,,0000,0000,0000,,This doesn't mean just do a real quick spiel that you have
Dialogue: 0,0:07:16.48,0:07:17.64,Default,,0000,0000,0000,,memorized so super fast
Dialogue: 0,0:07:17.64,0:07:19.32,Default,,0000,0000,0000,,the client doesn't actually understand it and you're like,
Dialogue: 0,0:07:19.32,0:07:20.96,Default,,0000,0000,0000,,Okay, cool, cool, and then you're done.
Dialogue: 0,0:07:20.96,0:07:22.20,Default,,0000,0000,0000,,That's not really what consent is.
Dialogue: 0,0:07:22.20,0:07:25.32,Default,,0000,0000,0000,,The client needs to have the fullest understanding that they can possible of
Dialogue: 0,0:07:25.32,0:07:26.72,Default,,0000,0000,0000,,what the process will look like because there
Dialogue: 0,0:07:26.72,0:07:28.56,Default,,0000,0000,0000,,shouldn't be surprises that come up along the way.
Dialogue: 0,0:07:28.56,0:07:30.88,Default,,0000,0000,0000,,For example, you get five sessions and then you're like,
Dialogue: 0,0:07:30.88,0:07:34.00,Default,,0000,0000,0000,,actually, you owe $1,500 and I didn't tell you about that till now.
Dialogue: 0,0:07:34.00,0:07:35.72,Default,,0000,0000,0000,,Hopefully, no social workers doing that.
Dialogue: 0,0:07:35.72,0:07:38.38,Default,,0000,0000,0000,,But that's a drastic example of a lack
Dialogue: 0,0:07:38.38,0:07:41.62,Default,,0000,0000,0000,,of information given upfront that the client can consent to and say,
Dialogue: 0,0:07:41.62,0:07:43.94,Default,,0000,0000,0000,,okay, I understand the risks of what I'm getting into.
Dialogue: 0,0:07:43.94,0:07:46.78,Default,,0000,0000,0000,,For example, the fact that therapy might not always be comfortable.
Dialogue: 0,0:07:46.78,0:07:49.38,Default,,0000,0000,0000,,Okay, I understand that and I'm still willing to go through with it.
Dialogue: 0,0:07:49.38,0:07:50.54,Default,,0000,0000,0000,,I understand the pay scale,
Dialogue: 0,0:07:50.54,0:07:51.90,Default,,0000,0000,0000,,I understand when payment is due,
Dialogue: 0,0:07:51.90,0:07:53.26,Default,,0000,0000,0000,,I understand the expectations of me,
Dialogue: 0,0:07:53.26,0:07:55.98,Default,,0000,0000,0000,,I understand your role, and this is something that I'm willing to do.
Dialogue: 0,0:07:55.98,0:07:58.54,Default,,0000,0000,0000,,Notice that it says clear and understandable language.
Dialogue: 0,0:07:58.54,0:08:00.70,Default,,0000,0000,0000,,If there is a language barrier between you and your client,
Dialogue: 0,0:08:00.70,0:08:02.42,Default,,0000,0000,0000,,they can't give informed consent if you
Dialogue: 0,0:08:02.42,0:08:04.99,Default,,0000,0000,0000,,haven't presented information to them in a way that they can't understand.
Dialogue: 0,0:08:04.99,0:08:06.44,Default,,0000,0000,0000,,Then it also goes on to say,
Dialogue: 0,0:08:06.44,0:08:09.76,Default,,0000,0000,0000,,I instances when clients are receiving services involuntarily,
Dialogue: 0,0:08:09.76,0:08:11.60,Default,,0000,0000,0000,,like what we mentioned, maybe it's court ordered,
Dialogue: 0,0:08:11.60,0:08:13.76,Default,,0000,0000,0000,,maybe it's an involuntary hospitalization.
Dialogue: 0,0:08:13.76,0:08:16.48,Default,,0000,0000,0000,,Social workers should provide information about the nature and
Dialogue: 0,0:08:16.48,0:08:18.00,Default,,0000,0000,0000,,the extent of services and about
Dialogue: 0,0:08:18.00,0:08:20.08,Default,,0000,0000,0000,,the extent of clients right to refuse service.
Dialogue: 0,0:08:20.08,0:08:21.68,Default,,0000,0000,0000,,Quick overview of what we discussed.
Dialogue: 0,0:08:21.68,0:08:23.52,Default,,0000,0000,0000,,Engagement includes introductions,
Dialogue: 0,0:08:23.52,0:08:25.64,Default,,0000,0000,0000,,explaining confidentiality and the limits to it,
Dialogue: 0,0:08:25.64,0:08:28.24,Default,,0000,0000,0000,,discussing agency services and the social workers role,
Dialogue: 0,0:08:28.24,0:08:31.08,Default,,0000,0000,0000,,setting boundaries, talking through expectations of services,
Dialogue: 0,0:08:31.08,0:08:32.64,Default,,0000,0000,0000,,and obtaining informed consent.
Dialogue: 0,0:08:32.64,0:08:34.28,Default,,0000,0000,0000,,Some tips to do engagement well.
Dialogue: 0,0:08:34.28,0:08:37.28,Default,,0000,0000,0000,,I think number one is just to remember that it's a human to human interaction.
Dialogue: 0,0:08:37.28,0:08:39.64,Default,,0000,0000,0000,,Treat your client how you would want your loved
Dialogue: 0,0:08:39.64,0:08:42.08,Default,,0000,0000,0000,,one to be treated if they walked into your agency.
Dialogue: 0,0:08:42.08,0:08:44.09,Default,,0000,0000,0000,,If you have an imaginary uncle who's out there
Dialogue: 0,0:08:44.09,0:08:46.33,Default,,0000,0000,0000,,and was going to walk through the front doors of your agency,
Dialogue: 0,0:08:46.33,0:08:48.69,Default,,0000,0000,0000,,be kind, be welcoming, don't be judgmental.
Dialogue: 0,0:08:48.69,0:08:50.13,Default,,0000,0000,0000,,It's a human to human interaction.
Dialogue: 0,0:08:50.13,0:08:53.21,Default,,0000,0000,0000,,I think lots of times social workers can put pressure on themselves are like,
Dialogue: 0,0:08:53.21,0:08:55.81,Default,,0000,0000,0000,,it's time to be the superhero social worker.
Dialogue: 0,0:08:55.81,0:08:57.61,Default,,0000,0000,0000,,It's okay to laugh, to chat a little bit,
Dialogue: 0,0:08:57.61,0:09:00.17,Default,,0000,0000,0000,,to do a little bit of small talk, really establish that rapport.
Dialogue: 0,0:09:00.17,0:09:01.53,Default,,0000,0000,0000,,Whether you need to talk about the weather
Dialogue: 0,0:09:01.53,0:09:03.33,Default,,0000,0000,0000,,or if there's a sports game that just happened,
Dialogue: 0,0:09:03.33,0:09:05.17,Default,,0000,0000,0000,,being able to build a working relationship will
Dialogue: 0,0:09:05.17,0:09:08.25,Default,,0000,0000,0000,,ultimately lead to a beneficial social worker client relationship.
Dialogue: 0,0:09:08.25,0:09:11.53,Default,,0000,0000,0000,,A buzz phrase in social work is to meet the client where
Dialogue: 0,0:09:11.53,0:09:15.27,Default,,0000,0000,0000,,they That just means however the client is arriving to you,
Dialogue: 0,0:09:15.27,0:09:19.19,Default,,0000,0000,0000,,maybe they're not super ready or not super comfortable to enter services,
Dialogue: 0,0:09:19.19,0:09:21.03,Default,,0000,0000,0000,,meeting them there instead of assuming
Dialogue: 0,0:09:21.03,0:09:23.27,Default,,0000,0000,0000,,that they're so gung ho about something they're not.
Dialogue: 0,0:09:23.27,0:09:25.39,Default,,0000,0000,0000,,If they have reservations, meeting them there,
Dialogue: 0,0:09:25.39,0:09:28.07,Default,,0000,0000,0000,,it's okay if a client doesn't immediately warm up to you.
Dialogue: 0,0:09:28.07,0:09:30.83,Default,,0000,0000,0000,,Just because you do social work every day doesn't mean that a client
Dialogue: 0,0:09:30.83,0:09:33.95,Default,,0000,0000,0000,,is used to participating in social work services every day.
Dialogue: 0,0:09:33.95,0:09:35.35,Default,,0000,0000,0000,,If there is resistance there,
Dialogue: 0,0:09:35.35,0:09:36.63,Default,,0000,0000,0000,,you can acknowledge that.
Dialogue: 0,0:09:36.63,0:09:38.83,Default,,0000,0000,0000,,I know it's hard to get up and show up here,
Dialogue: 0,0:09:38.83,0:09:40.35,Default,,0000,0000,0000,,but I'm so glad you did and
Dialogue: 0,0:09:40.35,0:09:42.19,Default,,0000,0000,0000,,I'm looking forward to seeing what we can do together.
Dialogue: 0,0:09:42.19,0:09:44.03,Default,,0000,0000,0000,,Part of this too is to be aware of
Dialogue: 0,0:09:44.03,0:09:45.59,Default,,0000,0000,0000,,any cultural differences that might be
Dialogue: 0,0:09:45.59,0:09:48.07,Default,,0000,0000,0000,,present or any power imbalances that might be present.
Dialogue: 0,0:09:48.07,0:09:50.03,Default,,0000,0000,0000,,Maybe a client has only ever had
Dialogue: 0,0:09:50.03,0:09:52.43,Default,,0000,0000,0000,,negative experiences with previous social workers.
Dialogue: 0,0:09:52.43,0:09:54.15,Default,,0000,0000,0000,,You can't get personally offended if they come
Dialogue: 0,0:09:54.15,0:09:55.91,Default,,0000,0000,0000,,in reserved and not really wanting to talk to you.
Dialogue: 0,0:09:55.91,0:09:57.83,Default,,0000,0000,0000,,Meeting them where they're at is understanding,
Dialogue: 0,0:09:57.83,0:09:59.91,Default,,0000,0000,0000,,they haven't had great experiences in the past.
Dialogue: 0,0:09:59.91,0:10:01.39,Default,,0000,0000,0000,,I'm going to do what I can to make sure that
Dialogue: 0,0:10:01.39,0:10:02.99,Default,,0000,0000,0000,,this experience doesn't match those,
Dialogue: 0,0:10:02.99,0:10:04.99,Default,,0000,0000,0000,,but understand that they're coming in reserve,
Dialogue: 0,0:10:04.99,0:10:06.75,Default,,0000,0000,0000,,they're coming in hesitant and that's okay.
Dialogue: 0,0:10:06.75,0:10:08.91,Default,,0000,0000,0000,,One size does not fit all for engagement.
Dialogue: 0,0:10:08.91,0:10:11.83,Default,,0000,0000,0000,,Every person is different, so you're going to engage every person differently.
Dialogue: 0,0:10:11.83,0:10:14.55,Default,,0000,0000,0000,,I think that can seem pretty obvious when you're just sitting here saying it,
Dialogue: 0,0:10:14.55,0:10:16.34,Default,,0000,0000,0000,,but It's important to remember
Dialogue: 0,0:10:16.34,0:10:19.02,Default,,0000,0000,0000,,as you are a social worker engaging with clients.
Dialogue: 0,0:10:19.02,0:10:20.74,Default,,0000,0000,0000,,Using your soft skills that you've
Dialogue: 0,0:10:20.74,0:10:23.22,Default,,0000,0000,0000,,learned through the engagement process is so important.
Dialogue: 0,0:10:23.22,0:10:24.86,Default,,0000,0000,0000,,Find empathy for your client,
Dialogue: 0,0:10:24.86,0:10:26.86,Default,,0000,0000,0000,,maintain eye contact when appropriate.
Dialogue: 0,0:10:26.86,0:10:29.30,Default,,0000,0000,0000,,Show your client that you're focused on them, you're listening to them.
Dialogue: 0,0:10:29.30,0:10:30.70,Default,,0000,0000,0000,,It means actively listening.
Dialogue: 0,0:10:30.70,0:10:32.54,Default,,0000,0000,0000,,Pay attention to your posture.
Dialogue: 0,0:10:32.54,0:10:34.10,Default,,0000,0000,0000,,Are you just sitting and typing
Dialogue: 0,0:10:34.10,0:10:35.54,Default,,0000,0000,0000,,and looking away from them while they're talking to you?
Dialogue: 0,0:10:35.54,0:10:37.51,Default,,0000,0000,0000,,They're not going to feel as engaged.
Dialogue: 0,0:10:37.51,0:10:39.44,Default,,0000,0000,0000,,As if you turn to face them,
Dialogue: 0,0:10:39.44,0:10:41.00,Default,,0000,0000,0000,,have an open posture,
Dialogue: 0,0:10:41.00,0:10:43.00,Default,,0000,0000,0000,,maybe nod along as they're talking.
Dialogue: 0,0:10:43.00,0:10:44.16,Default,,0000,0000,0000,,You don't have to overview it,
Dialogue: 0,0:10:44.16,0:10:46.44,Default,,0000,0000,0000,,but just show signs that you are actively listening to them.
Dialogue: 0,0:10:46.44,0:10:49.28,Default,,0000,0000,0000,,Focus on and be receptive to the client's thoughts and feelings.
Dialogue: 0,0:10:49.28,0:10:51.48,Default,,0000,0000,0000,,Social work is client centered and that
Dialogue: 0,0:10:51.48,0:10:54.68,Default,,0000,0000,0000,,includes you being client centered whenever a client comes in.
Dialogue: 0,0:10:54.68,0:10:56.92,Default,,0000,0000,0000,,A lot of those soft skills you'll use anytime,
Dialogue: 0,0:10:56.92,0:10:58.80,Default,,0000,0000,0000,,especially when you're doing micro social work,
Dialogue: 0,0:10:58.80,0:11:00.48,Default,,0000,0000,0000,,when you're working one on one with a person.
Dialogue: 0,0:11:00.48,0:11:02.36,Default,,0000,0000,0000,,It can begin to look a little bit different once
Dialogue: 0,0:11:02.36,0:11:04.28,Default,,0000,0000,0000,,you move into meso and macro social work,
Dialogue: 0,0:11:04.28,0:11:06.32,Default,,0000,0000,0000,,which if you don't know the differences between those levels,
Dialogue: 0,0:11:06.32,0:11:09.68,Default,,0000,0000,0000,,I do have a video that talks all about micro versus meso versus macro,
Dialogue: 0,0:11:09.68,0:11:11.32,Default,,0000,0000,0000,,but say you're doing meso social
Dialogue: 0,0:11:11.32,0:11:12.89,Default,,0000,0000,0000,,the soft skills that I just mentioned
Dialogue: 0,0:11:12.89,0:11:14.65,Default,,0000,0000,0000,,are still so important when you're meeting with people,
Dialogue: 0,0:11:14.65,0:11:17.05,Default,,0000,0000,0000,,but if you're trying to establish rapport with the community,
Dialogue: 0,0:11:17.05,0:11:19.25,Default,,0000,0000,0000,,maybe attending community events, being present,
Dialogue: 0,0:11:19.25,0:11:22.89,Default,,0000,0000,0000,,getting to know who the stakeholders are in the community, who holds power,
Dialogue: 0,0:11:22.89,0:11:25.29,Default,,0000,0000,0000,,who has influence in the community, getting to know them,
Dialogue: 0,0:11:25.29,0:11:28.05,Default,,0000,0000,0000,,meeting different people with various different roles in the community,
Dialogue: 0,0:11:28.05,0:11:30.21,Default,,0000,0000,0000,,or if you're working more macro focused,
Dialogue: 0,0:11:30.21,0:11:32.29,Default,,0000,0000,0000,,meeting people who are personally affected by
Dialogue: 0,0:11:32.29,0:11:35.41,Default,,0000,0000,0000,,the macro social issue or macro problem that you're working with,
Dialogue: 0,0:11:35.41,0:11:37.78,Default,,0000,0000,0000,,meeting with people who hold the power to change,
Dialogue: 0,0:11:37.78,0:11:40.68,Default,,0000,0000,0000,,and meeting with the people who care and who identified
Dialogue: 0,0:11:40.68,0:11:43.60,Default,,0000,0000,0000,,the social problem and brought you in to do something about it.
Dialogue: 0,0:11:43.60,0:11:45.84,Default,,0000,0000,0000,,All in all, engagement is the foundation.
Dialogue: 0,0:11:45.84,0:11:47.92,Default,,0000,0000,0000,,It's what the rest of your helping process,
Dialogue: 0,0:11:47.92,0:11:51.36,Default,,0000,0000,0000,,the rest of your work with a client will be based off of and giving
Dialogue: 0,0:11:51.36,0:11:54.84,Default,,0000,0000,0000,,it the proper time and energy that it deserves is super important.
Dialogue: 0,0:11:54.84,0:11:57.76,Default,,0000,0000,0000,,But once you do all of the steps that we mentioned in engagement,
Dialogue: 0,0:11:57.76,0:12:00.72,Default,,0000,0000,0000,,the second step of the helping process is moving into assessment.
Dialogue: 0,0:12:00.72,0:12:04.67,Default,,0000,0000,0000,,Assessment only happens after you have obtained informed consent.
Dialogue: 0,0:12:04.67,0:12:07.11,Default,,0000,0000,0000,,You've let them know the limits of confidentiality.
Dialogue: 0,0:12:07.11,0:12:09.07,Default,,0000,0000,0000,,They know your role, they know what you're doing,
Dialogue: 0,0:12:09.07,0:12:10.59,Default,,0000,0000,0000,,they know what services you can offer,
Dialogue: 0,0:12:10.59,0:12:11.71,Default,,0000,0000,0000,,then it's time to assess.
Dialogue: 0,0:12:11.71,0:12:14.67,Default,,0000,0000,0000,,In short, assessment is determining what the presenting problem is.
Dialogue: 0,0:12:14.67,0:12:16.91,Default,,0000,0000,0000,,Again, this can be micro mesa or macro.
Dialogue: 0,0:12:16.91,0:12:19.15,Default,,0000,0000,0000,,A problem must be known in order to be solved.
Dialogue: 0,0:12:19.15,0:12:21.27,Default,,0000,0000,0000,,If you go in blind, close your eyes and
Dialogue: 0,0:12:21.27,0:12:23.78,Default,,0000,0000,0000,,shooting darts at the bull's eye, don't do that.
Dialogue: 0,0:12:23.78,0:12:26.40,Default,,0000,0000,0000,,No. Additionally, assessment determines
Dialogue: 0,0:12:26.40,0:12:28.12,Default,,0000,0000,0000,,what the client is seeking treatment for.
Dialogue: 0,0:12:28.12,0:12:29.88,Default,,0000,0000,0000,,Your assessment isn't to see, okay,
Dialogue: 0,0:12:29.88,0:12:32.48,Default,,0000,0000,0000,,I'm going to look at this client's life and determine what I think
Dialogue: 0,0:12:32.48,0:12:35.08,Default,,0000,0000,0000,,are problems and determine what I think they need to work on.
Dialogue: 0,0:12:35.08,0:12:38.12,Default,,0000,0000,0000,,No, you're figuring out why did the client show up? What's going on?
Dialogue: 0,0:12:38.12,0:12:39.56,Default,,0000,0000,0000,,What do they want help with?
Dialogue: 0,0:12:39.56,0:12:41.12,Default,,0000,0000,0000,,Also, why are they here now?
Dialogue: 0,0:12:41.12,0:12:43.36,Default,,0000,0000,0000,,What changed in the presenting problem where,
Dialogue: 0,0:12:43.36,0:12:45.04,Default,,0000,0000,0000,,today's the day where they showed up to you?
Dialogue: 0,0:12:45.04,0:12:48.20,Default,,0000,0000,0000,,What has gone on leading up to them taking the steps to take action now.
Dialogue: 0,0:12:48.20,0:12:49.56,Default,,0000,0000,0000,,Depending on your agency,
Dialogue: 0,0:12:49.56,0:12:50.92,Default,,0000,0000,0000,,there may be specific tools,
Dialogue: 0,0:12:50.92,0:12:55.04,Default,,0000,0000,0000,,specific questionnaires, specific templates that you use for your\Nassessment.
Dialogue: 0,0:12:55.04,0:12:57.37,Default,,0000,0000,0000,,Depending on what kind of information you need,
Dialogue: 0,0:12:57.37,0:12:59.13,Default,,0000,0000,0000,,if you're in a school with children,
Dialogue: 0,0:12:59.13,0:13:01.45,Default,,0000,0000,0000,,you're going to need different information than if you're working
Dialogue: 0,0:13:01.45,0:13:03.77,Default,,0000,0000,0000,,with veterans assisting them to get homones.
Dialogue: 0,0:13:03.77,0:13:06.13,Default,,0000,0000,0000,,Part of the way that social work as a discipline
Dialogue: 0,0:13:06.13,0:13:08.89,Default,,0000,0000,0000,,is different from some other educational backgrounds in
Dialogue: 0,0:13:08.89,0:13:11.89,Default,,0000,0000,0000,,assessments is that it takes account for multiple different parts of
Dialogue: 0,0:13:11.89,0:13:13.49,Default,,0000,0000,0000,,the client's life and how they all play
Dialogue: 0,0:13:13.49,0:13:15.57,Default,,0000,0000,0000,,together to affect a presenting problem.
Dialogue: 0,0:13:15.57,0:13:17.61,Default,,0000,0000,0000,,For example, in social work background,
Dialogue: 0,0:13:17.61,0:13:20.53,Default,,0000,0000,0000,,a mental health struggle is not just biologically based.
Dialogue: 0,0:13:20.53,0:13:23.05,Default,,0000,0000,0000,,It may also be exasperated by social pressures,
Dialogue: 0,0:13:23.05,0:13:25.73,Default,,0000,0000,0000,,systemic oppression, maladaptive cognitions.
Dialogue: 0,0:13:25.73,0:13:28.05,Default,,0000,0000,0000,,There's more that goes into. Need to collect
Dialogue: 0,0:13:28.05,0:13:30.89,Default,,0000,0000,0000,,information before you begin any kind of intervention,
Dialogue: 0,0:13:30.89,0:13:33.37,Default,,0000,0000,0000,,or else, how do you know that your intervention is a fit for
Dialogue: 0,0:13:33.37,0:13:36.01,Default,,0000,0000,0000,,the client and a fit for the presenting problem that they came in with?
Dialogue: 0,0:13:36.01,0:13:37.97,Default,,0000,0000,0000,,Like I said, the exact information that
Dialogue: 0,0:13:37.97,0:13:40.21,Default,,0000,0000,0000,,you're looking for will vary based on where you are,
Dialogue: 0,0:13:40.21,0:13:42.45,Default,,0000,0000,0000,,what you're doing, who you are, what your role is.
Dialogue: 0,0:13:42.45,0:13:44.97,Default,,0000,0000,0000,,But some elements that will be included in the assessment that
Dialogue: 0,0:13:44.97,0:13:47.61,Default,,0000,0000,0000,,you'll be asking people about may include biological elements,
Dialogue: 0,0:13:47.61,0:13:50.29,Default,,0000,0000,0000,,psychological elements, sociological elements.
Dialogue: 0,0:13:50.29,0:13:53.23,Default,,0000,0000,0000,,I don't know if you noticed, but biopsychosocial.
Dialogue: 0,0:13:53.23,0:13:55.39,Default,,0000,0000,0000,,You've heard of those types of assessments before.
Dialogue: 0,0:13:55.39,0:13:57.31,Default,,0000,0000,0000,,In assessment, this is a great time for
Dialogue: 0,0:13:57.31,0:13:59.27,Default,,0000,0000,0000,,you to use a strengths based perspective,
Dialogue: 0,0:13:59.27,0:14:01.87,Default,,0000,0000,0000,,which I also have a video on if you'd like to learn more about it.
Dialogue: 0,0:14:01.87,0:14:05.03,Default,,0000,0000,0000,,But you're not looking at what problems\Nare in this client's life.
Dialogue: 0,0:14:05.03,0:14:07.67,Default,,0000,0000,0000,,You're also looking at what strengths does a client come in with,
Dialogue: 0,0:14:07.67,0:14:09.79,Default,,0000,0000,0000,,what resources are available for them to use.
Dialogue: 0,0:14:09.79,0:14:12.03,Default,,0000,0000,0000,,Along with that,\Nyou'll identify any gaps in services
Dialogue: 0,0:14:12.03,0:14:15.27,Default,,0000,0000,0000,,or any barriers to services\Nthat a client might be facing.
Dialogue: 0,0:14:15.27,0:14:17.11,Default,,0000,0000,0000,,You'll be looking at how does your client system
Dialogue: 0,0:14:17.11,0:14:18.91,Default,,0000,0000,0000,,interact with other systems around them,
Dialogue: 0,0:14:18.91,0:14:22.23,Default,,0000,0000,0000,,whether your client system is an individual, family, a group,
Dialogue: 0,0:14:22.23,0:14:24.95,Default,,0000,0000,0000,,a community, Also, sometimes in assessment,
Dialogue: 0,0:14:24.95,0:14:26.71,Default,,0000,0000,0000,,you will obtain collateral information.
Dialogue: 0,0:14:26.71,0:14:29.75,Default,,0000,0000,0000,,This means information from people outside of your client system
Dialogue: 0,0:14:29.75,0:14:32.83,Default,,0000,0000,0000,,that may be necessary to get a holistic picture of an assessment.
Dialogue: 0,0:14:32.83,0:14:34.07,Default,,0000,0000,0000,,Now, with collateral information,
Dialogue: 0,0:14:34.07,0:14:36.03,Default,,0000,0000,0000,,ensure that you have proper consent from
Dialogue: 0,0:14:36.03,0:14:38.63,Default,,0000,0000,0000,,your client in order to talk about them to anyone else,
Dialogue: 0,0:14:38.63,0:14:41.15,Default,,0000,0000,0000,,whether it's another professional, whether it's a family member,
Dialogue: 0,0:14:41.15,0:14:42.87,Default,,0000,0000,0000,,a school teacher, make sure that
Dialogue: 0,0:14:42.87,0:14:45.71,Default,,0000,0000,0000,,the proper releases are given for you to talk about your client.
Dialogue: 0,0:14:45.71,0:14:48.35,Default,,0000,0000,0000,,That will be a question that whenever you start working somewhere new,
Dialogue: 0,0:14:48.35,0:14:50.27,Default,,0000,0000,0000,,you'll need to make sure you have clear, okay,
Dialogue: 0,0:14:50.27,0:14:51.51,Default,,0000,0000,0000,,who can we talk to and what is
Dialogue: 0,0:14:51.51,0:14:53.67,Default,,0000,0000,0000,,the process to go about releasing information or
Dialogue: 0,0:14:53.67,0:14:55.63,Default,,0000,0000,0000,,obtaining information from someone outside of
Dialogue: 0,0:14:55.63,0:14:58.07,Default,,0000,0000,0000,,the client with When working with children,
Dialogue: 0,0:14:58.07,0:15:01.35,Default,,0000,0000,0000,,you do not need a reuse to speak to their legal guardians and
Dialogue: 0,0:15:01.35,0:15:03.03,Default,,0000,0000,0000,,their legal guardians are generally the ones
Dialogue: 0,0:15:03.03,0:15:04.83,Default,,0000,0000,0000,,that provide consent free to talk to anyone else.
Dialogue: 0,0:15:04.83,0:15:07.23,Default,,0000,0000,0000,,However, once you begin actually working with a child,
Dialogue: 0,0:15:07.23,0:15:10.19,Default,,0000,0000,0000,,it is important that you also respect their confidentiality.
Dialogue: 0,0:15:10.19,0:15:13.11,Default,,0000,0000,0000,,This means not being a revolving door straight back to the parents that,
Dialogue: 0,0:15:13.11,0:15:14.67,Default,,0000,0000,0000,,well, they're having a problem with this, this and this,
Dialogue: 0,0:15:14.67,0:15:15.79,Default,,0000,0000,0000,,these are their exact thoughts.
Dialogue: 0,0:15:15.79,0:15:17.68,Default,,0000,0000,0000,,They feel this way about Obviously,
Dialogue: 0,0:15:17.68,0:15:21.00,Default,,0000,0000,0000,,you keep legal guardians involved and updated on progress to
Dialogue: 0,0:15:21.00,0:15:22.76,Default,,0000,0000,0000,,the extent that it's beneficial to the child
Dialogue: 0,0:15:22.76,0:15:24.80,Default,,0000,0000,0000,,and to the client and that is required of you,
Dialogue: 0,0:15:24.80,0:15:28.04,Default,,0000,0000,0000,,but children can have confidentiality even while they're children.
Dialogue: 0,0:15:28.04,0:15:30.20,Default,,0000,0000,0000,,Collateral information can also be obtained from
Dialogue: 0,0:15:30.20,0:15:33.20,Default,,0000,0000,0000,,past documents if a client has been with your agency before.
Dialogue: 0,0:15:33.20,0:15:35.00,Default,,0000,0000,0000,,Maybe someone else three years ago
Dialogue: 0,0:15:35.00,0:15:37.08,Default,,0000,0000,0000,,did an assessment similar to the one you're doing.
Dialogue: 0,0:15:37.08,0:15:40.04,Default,,0000,0000,0000,,You can look at that and obviously information has changed since then,
Dialogue: 0,0:15:40.04,0:15:42.64,Default,,0000,0000,0000,,but some may be the same, so you can review that information with the client,
Dialogue: 0,0:15:42.64,0:15:44.85,Default,,0000,0000,0000,,but maybe you don't have to start from exactly square.
Dialogue: 0,0:15:44.85,0:15:48.02,Default,,0000,0000,0000,,Examples of presenting problems if you are in microscial work,
Dialogue: 0,0:15:48.02,0:15:49.58,Default,,0000,0000,0000,,maybe someone is coming in struggling with
Dialogue: 0,0:15:49.58,0:15:51.42,Default,,0000,0000,0000,,substance abuse and that's what they would like help with.
Dialogue: 0,0:15:51.42,0:15:53.06,Default,,0000,0000,0000,,Maybe someone has a missing resource,
Dialogue: 0,0:15:53.06,0:15:55.54,Default,,0000,0000,0000,,whether that's food, housing, employment, healthcare,
Dialogue: 0,0:15:55.54,0:15:57.78,Default,,0000,0000,0000,,maybe someone is coming in with a mental health struggle,
Dialogue: 0,0:15:57.78,0:16:00.82,Default,,0000,0000,0000,,maybe that's depression, maybe that's anxiety, maybe that's psychosis.
Dialogue: 0,0:16:00.82,0:16:02.70,Default,,0000,0000,0000,,Those are examples of on a micro level,
Dialogue: 0,0:16:02.70,0:16:04.86,Default,,0000,0000,0000,,what an individual may be coming in with to you.
Dialogue: 0,0:16:04.86,0:16:08.02,Default,,0000,0000,0000,,On a meso level, a presenting problem could be an elementary school
Dialogue: 0,0:16:08.02,0:16:09.66,Default,,0000,0000,0000,,with low attendance rates and they're
Dialogue: 0,0:16:09.66,0:16:11.38,Default,,0000,0000,0000,,wanting you to intervene to help that out.
Dialogue: 0,0:16:11.38,0:16:13.46,Default,,0000,0000,0000,,A high school with low graduation rates,
Dialogue: 0,0:16:13.46,0:16:17.06,Default,,0000,0000,0000,,a geriatric care facility with a high rate of depression among its residents.
Dialogue: 0,0:16:17.06,0:16:18.82,Default,,0000,0000,0000,,Those are more meso community based.
Dialogue: 0,0:16:18.82,0:16:23.30,Default,,0000,0000,0000,,It's not a group, but it's not country or zooming out to macro social work,
Dialogue: 0,0:16:23.30,0:16:25.66,Default,,0000,0000,0000,,a city with a really high rate of unhoused people,
Dialogue: 0,0:16:25.66,0:16:28.30,Default,,0000,0000,0000,,a state with a high proportion of residents who are just living
Dialogue: 0,0:16:28.30,0:16:31.10,Default,,0000,0000,0000,,paycheck to paycheck are experiencing financial insecurity,
Dialogue: 0,0:16:31.10,0:16:34.34,Default,,0000,0000,0000,,a social work board with disproportionate pass rates by race.
Dialogue: 0,0:16:34.34,0:16:36.58,Default,,0000,0000,0000,,These are examples of more macro problems
Dialogue: 0,0:16:36.58,0:16:38.94,Default,,0000,0000,0000,,that social workers may attempt to intervene with.
Dialogue: 0,0:16:38.94,0:16:40.54,Default,,0000,0000,0000,,Some tips to assess well.
Dialogue: 0,0:16:40.54,0:16:42.98,Default,,0000,0000,0000,,Spending sufficient time and effort in
Dialogue: 0,0:16:42.98,0:16:44.94,Default,,0000,0000,0000,,the engagement stage will likely
Dialogue: 0,0:16:44.94,0:16:47.14,Default,,0000,0000,0000,,lead to a more honest and complete assessment.
Dialogue: 0,0:16:47.14,0:16:49.02,Default,,0000,0000,0000,,If someone just came in, they don't know you,
Dialogue: 0,0:16:49.02,0:16:51.10,Default,,0000,0000,0000,,they don't trust you, they don't know what you're doing,
Dialogue: 0,0:16:51.10,0:16:52.38,Default,,0000,0000,0000,,they don't know what your goal is.
Dialogue: 0,0:16:52.38,0:16:56.28,Default,,0000,0000,0000,,They're probably not going to be as honest and open if they do trust you,
Dialogue: 0,0:16:56.28,0:16:58.72,Default,,0000,0000,0000,,do understand who you are, do understand what your goal is.
Dialogue: 0,0:16:58.72,0:17:01.28,Default,,0000,0000,0000,,Being receptive to clients answers to your questions,
Dialogue: 0,0:17:01.28,0:17:03.16,Default,,0000,0000,0000,,no matter what they are is important.
Dialogue: 0,0:17:03.16,0:17:05.88,Default,,0000,0000,0000,,Part of this is understanding how your body language comes across.
Dialogue: 0,0:17:05.88,0:17:08.60,Default,,0000,0000,0000,,Part of it is ensuring your responses aren't judgmental.
Dialogue: 0,0:17:08.60,0:17:09.96,Default,,0000,0000,0000,,You are not there to judge a client.
Dialogue: 0,0:17:09.96,0:17:13.48,Default,,0000,0000,0000,,You're there assessing needs so that you can help them break down those needs.
Dialogue: 0,0:17:13.48,0:17:15.68,Default,,0000,0000,0000,,Part of assessing is being comfortable with silence.
Dialogue: 0,0:17:15.68,0:17:18.08,Default,,0000,0000,0000,,Some topics discussed in assessment may be
Dialogue: 0,0:17:18.08,0:17:20.96,Default,,0000,0000,0000,,tough for a client to open up about and tough for a client to speak about.
Dialogue: 0,0:17:20.96,0:17:22.68,Default,,0000,0000,0000,,Holding space for that is important.
Dialogue: 0,0:17:22.68,0:17:24.84,Default,,0000,0000,0000,,Just because this is an everyday part of your life,
Dialogue: 0,0:17:24.84,0:17:27.68,Default,,0000,0000,0000,,discussing whichever topics you're discussing does not mean that it's
Dialogue: 0,0:17:27.68,0:17:28.96,Default,,0000,0000,0000,,an everyday part of your client's life
Dialogue: 0,0:17:28.96,0:17:30.70,Default,,0000,0000,0000,,and does not mean that they are comfortable with it.
Dialogue: 0,0:17:30.70,0:17:32.45,Default,,0000,0000,0000,,They may be very willing to talk about it,
Dialogue: 0,0:17:32.45,0:17:35.01,Default,,0000,0000,0000,,but sometimes there's discomfort that comes up
Dialogue: 0,0:17:35.01,0:17:36.45,Default,,0000,0000,0000,,and being comfortable with just
Dialogue: 0,0:17:36.45,0:17:38.29,Default,,0000,0000,0000,,letting them take a second holding space for them,
Dialogue: 0,0:17:38.29,0:17:39.69,Default,,0000,0000,0000,,letting them speak on their own terms.
Dialogue: 0,0:17:39.69,0:17:42.17,Default,,0000,0000,0000,,Going back to our handy dandy code of ethics.
Dialogue: 0,0:17:42.17,0:17:45.97,Default,,0000,0000,0000,,This is 1.07. Social workers should respect clients right to privacy.
Dialogue: 0,0:17:45.97,0:17:48.73,Default,,0000,0000,0000,,Social workers should not solicit private information from or
Dialogue: 0,0:17:48.73,0:17:51.53,Default,,0000,0000,0000,,about clients except for compelling professional reasons.
Dialogue: 0,0:17:51.53,0:17:53.13,Default,,0000,0000,0000,,Once private information is shared,
Dialogue: 0,0:17:53.13,0:17:54.81,Default,,0000,0000,0000,,standards of confidentiality apply.
Dialogue: 0,0:17:54.81,0:17:58.45,Default,,0000,0000,0000,,Social workers may disclose confidential information when appropriate with
Dialogue: 0,0:17:58.45,0:18:00.53,Default,,0000,0000,0000,,valid consent from a client or a person
Dialogue: 0,0:18:00.53,0:18:02.89,Default,,0000,0000,0000,,legally authorized to consent on behalf of a client.
Dialogue: 0,0:18:02.89,0:18:05.57,Default,,0000,0000,0000,,Social workers should protect the confidentiality of all information
Dialogue: 0,0:18:05.57,0:18:06.77,Default,,0000,0000,0000,,obtained in the course of
Dialogue: 0,0:18:06.77,0:18:09.62,Default,,0000,0000,0000,,professional service except for compelling professional reasons.
Dialogue: 0,0:18:09.62,0:18:12.19,Default,,0000,0000,0000,,General expectation that social workers will keep information
Dialogue: 0,0:18:12.19,0:18:16.23,Default,,0000,0000,0000,,confidential does not apply when disclosure is necessary to prevent\Nserious,
Dialogue: 0,0:18:16.23,0:18:19.07,Default,,0000,0000,0000,,foreseeable and imminent harm to a client or others.
Dialogue: 0,0:18:19.07,0:18:21.55,Default,,0000,0000,0000,,In all instances, social workers should disclose
Dialogue: 0,0:18:21.55,0:18:23.19,Default,,0000,0000,0000,,the least amount of confidential information
Dialogue: 0,0:18:23.19,0:18:25.31,Default,,0000,0000,0000,,necessary to achieve the desired purpose.
Dialogue: 0,0:18:25.31,0:18:27.51,Default,,0000,0000,0000,,Only information that is directly relevant to
Dialogue: 0,0:18:27.51,0:18:30.27,Default,,0000,0000,0000,,the purpose for which the disclosure is made should be revealed.
Dialogue: 0,0:18:30.27,0:18:31.91,Default,,0000,0000,0000,,We've discussed the first two steps of
Dialogue: 0,0:18:31.91,0:18:34.07,Default,,0000,0000,0000,,the helping process, engagement and assessment,
Dialogue: 0,0:18:34.07,0:18:36.63,Default,,0000,0000,0000,,and I think it's important to circle back to those principles of
Dialogue: 0,0:18:36.63,0:18:40.46,Default,,0000,0000,0000,,the social work profession to see how they can connect in the first two steps.
Dialogue: 0,0:18:40.46,0:18:42.20,Default,,0000,0000,0000,,Reflection questions for you.
Dialogue: 0,0:18:42.20,0:18:44.84,Default,,0000,0000,0000,,What does it look like to help people in need and address
Dialogue: 0,0:18:44.84,0:18:48.08,Default,,0000,0000,0000,,social problems through engagement and assessment? How can you do that?
Dialogue: 0,0:18:48.08,0:18:51.76,Default,,0000,0000,0000,,How can social injustice be challenged through engagement and assessment?
Dialogue: 0,0:18:51.76,0:18:53.84,Default,,0000,0000,0000,,How can you respect the inherent dignity and
Dialogue: 0,0:18:53.84,0:18:56.40,Default,,0000,0000,0000,,worth of the person through engagement and assessment?
Dialogue: 0,0:18:56.40,0:18:58.32,Default,,0000,0000,0000,,How can you centralize the importance of
Dialogue: 0,0:18:58.32,0:19:00.72,Default,,0000,0000,0000,,human relationships through engagement and assessment?
Dialogue: 0,0:19:00.72,0:19:04.36,Default,,0000,0000,0000,,How can you be trustworthy through engagement and assessment?
Dialogue: 0,0:19:04.36,0:19:06.80,Default,,0000,0000,0000,,How can you ensure that you are practicing within
Dialogue: 0,0:19:06.80,0:19:10.18,Default,,0000,0000,0000,,your area of competence through both engagement and assessment?
Dialogue: 0,0:19:10.18,0:19:12.81,Default,,0000,0000,0000,,You are curious what happens when you're a social worker,
Dialogue: 0,0:19:12.81,0:19:15.21,Default,,0000,0000,0000,,after you engage a client and after you assess,
Dialogue: 0,0:19:15.21,0:19:17.05,Default,,0000,0000,0000,,then make sure to subscribe so that you'll be
Dialogue: 0,0:19:17.05,0:19:18.89,Default,,0000,0000,0000,,around and see whenever P two is posted,
Dialogue: 0,0:19:18.89,0:19:21.29,Default,,0000,0000,0000,,where we will get into both planning and intervention,
Dialogue: 0,0:19:21.29,0:19:24.89,Default,,0000,0000,0000,,and then part three, where we will get into evaluation and termination.
Dialogue: 0,0:19:24.89,0:19:26.53,Default,,0000,0000,0000,,I hope this is helpful to you no matter
Dialogue: 0,0:19:26.53,0:19:28.45,Default,,0000,0000,0000,,where you're at in your social work journey,
Dialogue: 0,0:19:28.45,0:19:31.49,Default,,0000,0000,0000,,and I hope that there are many little reasons to smile in your day today.
Dialogue: 0,0:19:31.49,0:19:37.81,Default,,0000,0000,0000,,I'll see you next time. I do better.
Dialogue: 0,0:19:37.81,0:19:42.69,Default,,0000,0000,0000,,Thanks with my time trying to make you aly