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[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.00,0:00:02.60,Default,,0000,0000,0000,,Hello, I'm Anna.\NI'm a social worker and also a YouTuber,
Dialogue: 0,0:00:02.60,0:00:06.10,Default,,0000,0000,0000,,and I'm so, so excited\Nfor today's video series
Dialogue: 0,0:00:06.10,0:00:08.72,Default,,0000,0000,0000,,where we will be going over\Nthe social work helping process.
Dialogue: 0,0:00:08.72,0:00:11.80,Default,,0000,0000,0000,,This is also following the social work\NGeneralist Intervention Model,
Dialogue: 0,0:00:11.80,0:00:13.48,Default,,0000,0000,0000,,which you might also hear it talked about,
Dialogue: 0,0:00:13.48,0:00:15.80,Default,,0000,0000,0000,,but really it's the steps,\Nthe basic framework
Dialogue: 0,0:00:15.80,0:00:18.96,Default,,0000,0000,0000,,that every social worker uses\Nin their form of intervention.
Dialogue: 0,0:00:18.96,0:00:23.12,Default,,0000,0000,0000,,This is applicable on a micro level,\Non a meso level, and on a macro level,
Dialogue: 0,0:00:23.12,0:00:25.68,Default,,0000,0000,0000,,and we'll talk about\Nnot only what each step is,
Dialogue: 0,0:00:25.68,0:00:27.16,Default,,0000,0000,0000,,but also how to do it well,
Dialogue: 0,0:00:27.16,0:00:29.40,Default,,0000,0000,0000,,what it includes,\Nand how to do it ethically.
Dialogue: 0,0:00:29.40,0:00:32.11,Default,,0000,0000,0000,,If you haven't seen me before,\Nhi, like I said, I'm Anna
Dialogue: 0,0:00:32.11,0:00:35.30,Default,,0000,0000,0000,,and I have a lot of videos covering\Nlots of different topics of social work
Dialogue: 0,0:00:35.30,0:00:38.66,Default,,0000,0000,0000,,and then also give a look into\Nmy authentic life as a social worker.
Dialogue: 0,0:00:38.66,0:00:41.10,Default,,0000,0000,0000,,I graduated with my MSW\Nabout a year ago
Dialogue: 0,0:00:41.10,0:00:43.50,Default,,0000,0000,0000,,and have had a postgrad journey since then
Dialogue: 0,0:00:43.50,0:00:45.82,Default,,0000,0000,0000,,that I would love for you\Nto subscribe and join along for.
Dialogue: 0,0:00:45.82,0:00:48.26,Default,,0000,0000,0000,,In today's video, we will be talking specifically about
Dialogue: 0,0:00:48.26,0:00:51.26,Default,,0000,0000,0000,,the engagement and assessment\Nsteps of the helping process.
Dialogue: 0,0:00:51.26,0:00:54.30,Default,,0000,0000,0000,,The second video in this series\Nwill cover planning and intervention
Dialogue: 0,0:00:54.30,0:00:57.54,Default,,0000,0000,0000,,and the final video in this series\Nwill cover evaluation and termination,
Dialogue: 0,0:00:57.54,0:01:00.06,Default,,0000,0000,0000,,which gave a spoiler into\Nthe steps of the helping process.
Dialogue: 0,0:01:00.06,0:01:01.90,Default,,0000,0000,0000,,But that's okay,\Nyou're gonna learn them anyways.
Dialogue: 0,0:01:01.90,0:01:05.03,Default,,0000,0000,0000,,Without too much further introduction,\Nlet's get into the helping process.
Dialogue: 0,0:01:05.03,0:01:06.82,Default,,0000,0000,0000,,Like I said, these steps are going to be
Dialogue: 0,0:01:06.82,0:01:09.14,Default,,0000,0000,0000,,a basic framework\Nthat social workers follow.
Dialogue: 0,0:01:09.14,0:01:12.97,Default,,0000,0000,0000,,Obviously, each social worker's way\Nthat they do each step of this process
Dialogue: 0,0:01:12.97,0:01:15.64,Default,,0000,0000,0000,,and the little caveats and tools\Nthey use in between
Dialogue: 0,0:01:15.64,0:01:18.99,Default,,0000,0000,0000,,will look different depending on\Nwhat area of the field you work within
Dialogue: 0,0:01:18.99,0:01:21.10,Default,,0000,0000,0000,,and also what your scope of practice is,
Dialogue: 0,0:01:21.10,0:01:24.18,Default,,0000,0000,0000,,whether it's one on one,\Nwhether it's with groups, with communities,
Dialogue: 0,0:01:24.18,0:01:26.71,Default,,0000,0000,0000,,with states, with countries,\Nwhatever you're doing.
Dialogue: 0,0:01:26.71,0:01:28.72,Default,,0000,0000,0000,,But no matter\Nwhere you work in social work,
Dialogue: 0,0:01:28.72,0:01:30.66,Default,,0000,0000,0000,,the code of ethics is always applicable.
Dialogue: 0,0:01:30.66,0:01:34.40,Default,,0000,0000,0000,,And so, I think it's really important to\Nbegin with the principles of social work
Dialogue: 0,0:01:34.40,0:01:35.78,Default,,0000,0000,0000,,so we can see how those apply
Dialogue: 0,0:01:35.78,0:01:37.85,Default,,0000,0000,0000,,as we go into\Nthe steps of the helping process.
Dialogue: 0,0:01:37.85,0:01:39.51,Default,,0000,0000,0000,,The principles\Nof the social work profession
Dialogue: 0,0:01:39.51,0:01:41.46,Default,,0000,0000,0000,,are that social workers' primary goal
Dialogue: 0,0:01:41.46,0:01:44.13,Default,,0000,0000,0000,,is to help people in need\Nand address social problems.
Dialogue: 0,0:01:44.13,0:01:47.16,Default,,0000,0000,0000,,Both of those two, help people in need\Nand address social problems.
Dialogue: 0,0:01:47.16,0:01:49.28,Default,,0000,0000,0000,,Social workers challenge social injustice,
Dialogue: 0,0:01:49.28,0:01:52.53,Default,,0000,0000,0000,,social workers respect the inherent\Nworth and dignity of the person.
Dialogue: 0,0:01:52.53,0:01:55.76,Default,,0000,0000,0000,,Social workers recognize the\Ncentral importance of human relationships.
Dialogue: 0,0:01:55.76,0:01:58.13,Default,,0000,0000,0000,,Social workers behave\Nin a trustworthy manner.
Dialogue: 0,0:01:58.13,0:02:00.95,Default,,0000,0000,0000,,And social workers practice\Nwithin their area of competence
Dialogue: 0,0:02:00.95,0:02:03.66,Default,,0000,0000,0000,,and develop and enhance\Ntheir professional expertise.
Dialogue: 0,0:02:03.66,0:02:05.58,Default,,0000,0000,0000,,That applies to every social worker.
Dialogue: 0,0:02:05.58,0:02:07.65,Default,,0000,0000,0000,,The helping process contains six steps–
Dialogue: 0,0:02:07.65,0:02:10.06,Default,,0000,0000,0000,,sometimes seven, we'll kind of\Ntalk a little bit about that one–
Dialogue: 0,0:02:10.06,0:02:14.49,Default,,0000,0000,0000,,engagement, assessment, planning,\Nintervention, evaluation, termination,
Dialogue: 0,0:02:14.49,0:02:16.18,Default,,0000,0000,0000,,and then the seventh one is follow up.
Dialogue: 0,0:02:16.18,0:02:17.72,Default,,0000,0000,0000,,No matter what social worker you are,
Dialogue: 0,0:02:17.72,0:02:19.55,Default,,0000,0000,0000,,no matter which\Narea of the field you work in,
Dialogue: 0,0:02:19.55,0:02:22.26,Default,,0000,0000,0000,,you are always, always\Ngoing to begin with engagement.
Dialogue: 0,0:02:22.26,0:02:23.62,Default,,0000,0000,0000,,When does engagement happen?
Dialogue: 0,0:02:23.62,0:02:25.34,Default,,0000,0000,0000,,As soon as you meet the client.
Dialogue: 0,0:02:25.34,0:02:27.47,Default,,0000,0000,0000,,It is the very first impression
Dialogue: 0,0:02:27.47,0:02:30.14,Default,,0000,0000,0000,,and it can also last\Nway beyond the first session
Dialogue: 0,0:02:30.14,0:02:32.62,Default,,0000,0000,0000,,as you continue to establish\Na therapeutic rapport
Dialogue: 0,0:02:32.62,0:02:34.18,Default,,0000,0000,0000,,and build trust with the client.
Dialogue: 0,0:02:34.18,0:02:36.42,Default,,0000,0000,0000,,Whenever I say the client,\Nall throughout these videos,
Dialogue: 0,0:02:36.42,0:02:38.65,Default,,0000,0000,0000,,I can mean an individual,\NI can mean a family,
Dialogue: 0,0:02:38.65,0:02:41.02,Default,,0000,0000,0000,,I can mean a group,\NI can mean a community.
Dialogue: 0,0:02:41.02,0:02:42.39,Default,,0000,0000,0000,,So with establishing rapport,
Dialogue: 0,0:02:42.39,0:02:44.57,Default,,0000,0000,0000,,it can be one to one\Nwith an individual in front of you,
Dialogue: 0,0:02:44.57,0:02:46.41,Default,,0000,0000,0000,,or it can be with a community as a whole,
Dialogue: 0,0:02:46.41,0:02:50.08,Default,,0000,0000,0000,,establishing rapport with a neighborhood\Nor with a school, with a city.
Dialogue: 0,0:02:50.08,0:02:51.05,Default,,0000,0000,0000,,What is engagement?
Dialogue: 0,0:02:51.05,0:02:53.89,Default,,0000,0000,0000,,'Building rapport'\Nis a super common phrase in social work,
Dialogue: 0,0:02:53.89,0:02:57.00,Default,,0000,0000,0000,,but it really just means establishing\Na trusting working relationship
Dialogue: 0,0:02:57.00,0:02:58.21,Default,,0000,0000,0000,,between yourself and the client.
Dialogue: 0,0:02:58.21,0:03:01.52,Default,,0000,0000,0000,,Do they know you? Do they trust you?\NDo they understand who you are?
Dialogue: 0,0:03:01.52,0:03:04.65,Default,,0000,0000,0000,,Ultimately, rapport is built over time,\Nbut starting off
Dialogue: 0,0:03:04.65,0:03:07.93,Default,,0000,0000,0000,,focusing in on establishing that rapport\Nis so super crucial
Dialogue: 0,0:03:07.93,0:03:10.44,Default,,0000,0000,0000,,because it sets the foundation\Nof how your working relationship
Dialogue: 0,0:03:10.44,0:03:12.53,Default,,0000,0000,0000,,will develop over time\Nas you work with your client.
Dialogue: 0,0:03:12.53,0:03:15.17,Default,,0000,0000,0000,,Engagement is the first impression\Nthat the client will have of you.
Dialogue: 0,0:03:15.17,0:03:17.61,Default,,0000,0000,0000,,Are you focused on them\Nand ready to assist them?
Dialogue: 0,0:03:17.61,0:03:20.26,Default,,0000,0000,0000,,Or are you frazzled and distracted\Nand acting as if
Dialogue: 0,0:03:20.26,0:03:22.33,Default,,0000,0000,0000,,they're just another thing in your day\Nthat you have to do.
Dialogue: 0,0:03:22.33,0:03:23.22,Default,,0000,0000,0000,,As I've already mentioned,
Dialogue: 0,0:03:23.22,0:03:25.65,Default,,0000,0000,0000,,and as I'm sure I'll continue to mention\Nthroughout these videos,
Dialogue: 0,0:03:25.65,0:03:29.09,Default,,0000,0000,0000,,the steps and what they include\Nwill vary based on what you're doing.
Dialogue: 0,0:03:29.09,0:03:33.33,Default,,0000,0000,0000,,However, some aspects of engagement\Nthat are pretty much always included,
Dialogue: 0,0:03:33.33,0:03:34.85,Default,,0000,0000,0000,,number one is an introduction,
Dialogue: 0,0:03:34.85,0:03:38.28,Default,,0000,0000,0000,,letting the client know who you are,\Nwhat you do, what your role is,
Dialogue: 0,0:03:38.28,0:03:40.97,Default,,0000,0000,0000,,and also letting the client\Nintroduce themselves, listening to them.
Dialogue: 0,0:03:40.97,0:03:42.40,Default,,0000,0000,0000,,What's their name? Why are they there?
Dialogue: 0,0:03:42.40,0:03:46.84,Default,,0000,0000,0000,,Engagement will include explaining\Nconfidentiality and confidentiality limits.
Dialogue: 0,0:03:46.84,0:03:49.91,Default,,0000,0000,0000,,This is super important because\Nbefore you do anything with a client,
Dialogue: 0,0:03:49.91,0:03:53.19,Default,,0000,0000,0000,,they need to know where the\Ninformation that they disclose will go,
Dialogue: 0,0:03:53.19,0:03:56.07,Default,,0000,0000,0000,,who it will go to,\Nwhen it is protected, and when it is not
Dialogue: 0,0:03:56.07,0:03:58.75,Default,,0000,0000,0000,,because then they can be informed\Nas they talk with you.
Dialogue: 0,0:03:58.75,0:04:01.87,Default,,0000,0000,0000,,Reading from the social work\NCode of Ethics, this is 1.01,
Dialogue: 0,0:04:01.87,0:04:05.83,Default,,0000,0000,0000,,"But social workers primary responsibility\Nis to promote the well being of clients.
Dialogue: 0,0:04:05.83,0:04:08.08,Default,,0000,0000,0000,,In general, clients interests are primary.
Dialogue: 0,0:04:08.08,0:04:11.01,Default,,0000,0000,0000,,However, social workers'\Nresponsibility to the larger society
Dialogue: 0,0:04:11.01,0:04:12.62,Default,,0000,0000,0000,,or specific legal obligations
Dialogue: 0,0:04:12.62,0:04:16.01,Default,,0000,0000,0000,,may, on limited occasions,\Nsupersede the loyalty owed clients
Dialogue: 0,0:04:16.01,0:04:17.82,Default,,0000,0000,0000,,and clients should be so advised.
Dialogue: 0,0:04:17.82,0:04:19.60,Default,,0000,0000,0000,,Examples include when a social worker
Dialogue: 0,0:04:19.60,0:04:22.36,Default,,0000,0000,0000,,is required by law to report\Nthat a client has abused a child
Dialogue: 0,0:04:22.36,0:04:24.46,Default,,0000,0000,0000,,or has threatened to harm themselves\Nor others."
Dialogue: 0,0:04:24.46,0:04:26.22,Default,,0000,0000,0000,,So sometimes in a therapeutic room,
Dialogue: 0,0:04:26.22,0:04:29.18,Default,,0000,0000,0000,,that could look like,\N"Everything you say here is confidential,
Dialogue: 0,0:04:29.18,0:04:31.58,Default,,0000,0000,0000,,meaning that I'm not going to\Ngo and tell other people about it,
Dialogue: 0,0:04:31.58,0:04:33.14,Default,,0000,0000,0000,,but the limits to that will be
Dialogue: 0,0:04:33.14,0:04:35.51,Default,,0000,0000,0000,,if you let me know that\Nyou are planning to hurt yourself
Dialogue: 0,0:04:35.51,0:04:37.10,Default,,0000,0000,0000,,or if there are allegations of abuse.
Dialogue: 0,0:04:37.10,0:04:40.20,Default,,0000,0000,0000,,Which in those cases, I'm legally obligated\Nto make sure that everyone is safe."
Dialogue: 0,0:04:40.20,0:04:43.01,Default,,0000,0000,0000,,It doesn't have to be that exact line,\Nmaybe that exact line isn't perfect,
Dialogue: 0,0:04:43.01,0:04:44.60,Default,,0000,0000,0000,,but something like that so they know,
Dialogue: 0,0:04:44.60,0:04:47.31,Default,,0000,0000,0000,,"Okay, if I tell the social worker\Nthat I am a harm to myself,
Dialogue: 0,0:04:47.31,0:04:49.83,Default,,0000,0000,0000,,that social worker then has an obligation\Nto do something about it."
Dialogue: 0,0:04:49.83,0:04:51.25,Default,,0000,0000,0000,,Lets them know what's gonna happen
Dialogue: 0,0:04:51.25,0:04:53.42,Default,,0000,0000,0000,,based on what they disclose\Nor what they don't disclose.
Dialogue: 0,0:04:53.42,0:04:56.07,Default,,0000,0000,0000,,So introduction,\Nconfidentiality and limits to it.
Dialogue: 0,0:04:56.07,0:04:59.59,Default,,0000,0000,0000,,You'll also discuss the agency's services\Nand what your role is within that.
Dialogue: 0,0:04:59.59,0:05:03.07,Default,,0000,0000,0000,,Maybe this agency offers\Nassistance in connecting clients
Dialogue: 0,0:05:03.07,0:05:06.52,Default,,0000,0000,0000,,to resources to obtain\Nhousing, food, employment,
Dialogue: 0,0:05:06.52,0:05:10.10,Default,,0000,0000,0000,,and what I'm here to do is assess if\Nwhat we offer fits what your needs are.
Dialogue: 0,0:05:10.10,0:05:11.94,Default,,0000,0000,0000,,I totally made that up,\Nbut something like that
Dialogue: 0,0:05:11.94,0:05:14.84,Default,,0000,0000,0000,,where it explains what we offer\Nand who you are so they know,
Dialogue: 0,0:05:14.84,0:05:17.16,Default,,0000,0000,0000,,"Okay, this is the situation,\Nthis is what we're doing."
Dialogue: 0,0:05:17.16,0:05:19.54,Default,,0000,0000,0000,,Engagement will also include\Nsetting boundaries.
Dialogue: 0,0:05:19.54,0:05:22.24,Default,,0000,0000,0000,,Again, this will look different\Ndepending on where you're at.
Dialogue: 0,0:05:22.24,0:05:24.44,Default,,0000,0000,0000,,Sometimes boundaries\Nwill be explicitly stated.
Dialogue: 0,0:05:24.44,0:05:27.23,Default,,0000,0000,0000,,Maybe if you are in a therapy setting\Nin a private practice
Dialogue: 0,0:05:27.23,0:05:28.36,Default,,0000,0000,0000,,and you explicitly state,
Dialogue: 0,0:05:28.36,0:05:30.72,Default,,0000,0000,0000,,"I am not able to be reached\Noutside of business hours,
Dialogue: 0,0:05:30.72,0:05:33.80,Default,,0000,0000,0000,,but if you do have a crisis in which you\Nneed help outside of business hours,
Dialogue: 0,0:05:33.80,0:05:36.16,Default,,0000,0000,0000,,here is a resource or line you can call."\NSomething like that.
Dialogue: 0,0:05:36.16,0:05:37.56,Default,,0000,0000,0000,,If there are boundaries\Nthat need to be set,
Dialogue: 0,0:05:37.56,0:05:39.11,Default,,0000,0000,0000,,sometimes they can be explicitly stated.
Dialogue: 0,0:05:39.11,0:05:40.86,Default,,0000,0000,0000,,Or if a client misunderstands what
Dialogue: 0,0:05:40.86,0:05:42.39,Default,,0000,0000,0000,,the services are\Nthat you're offering them like,
Dialogue: 0,0:05:42.39,0:05:44.53,Default,,0000,0000,0000,,"Oh, perfect, I can't wait for\Nyou to pick me up each week
Dialogue: 0,0:05:44.53,0:05:46.82,Default,,0000,0000,0000,,and we can go get groceries together\Nand you'll pay for them,"
Dialogue: 0,0:05:46.82,0:05:48.27,Default,,0000,0000,0000,,you need to explicitly state,
Dialogue: 0,0:05:48.27,0:05:50.67,Default,,0000,0000,0000,,"Actually, the services\Nthat we provide are [blank]
Dialogue: 0,0:05:50.67,0:05:52.64,Default,,0000,0000,0000,,and I'm so excited to be able to\Nconnect you with resources."
Dialogue: 0,0:05:52.64,0:05:55.50,Default,,0000,0000,0000,,Kind of clearing up what the role is,\Nthat's setting boundaries.
Dialogue: 0,0:05:55.50,0:05:58.62,Default,,0000,0000,0000,,Another part of engagement is\Ntalking through expectations for treatment.
Dialogue: 0,0:05:58.62,0:06:00.16,Default,,0000,0000,0000,,Say that you are in a therapy setting
Dialogue: 0,0:06:00.16,0:06:02.58,Default,,0000,0000,0000,,and you have a client coming in\Nfor the first time and they say,
Dialogue: 0,0:06:02.58,0:06:04.18,Default,,0000,0000,0000,,"I just can't wait for you to fix me.
Dialogue: 0,0:06:04.18,0:06:06.17,Default,,0000,0000,0000,,I can't wait to be happy every single day.
Dialogue: 0,0:06:06.17,0:06:09.10,Default,,0000,0000,0000,,Probably by next week, right?\NI'll never feel sad again."
Dialogue: 0,0:06:09.10,0:06:12.96,Default,,0000,0000,0000,,But talking through a realistic trajectory\Nof what may happen in therapy,
Dialogue: 0,0:06:12.96,0:06:15.48,Default,,0000,0000,0000,,what to expect,\Nnot promising any outcomes
Dialogue: 0,0:06:15.48,0:06:17.86,Default,,0000,0000,0000,,because we can never\Nguarantee any outcomes, saying,
Dialogue: 0,0:06:17.86,0:06:21.71,Default,,0000,0000,0000,,"I would love to work with you to identify\Nwhat the stressors are in your life
Dialogue: 0,0:06:21.71,0:06:23.99,Default,,0000,0000,0000,,and what steps\Nyou can take to lessen them."
Dialogue: 0,0:06:23.99,0:06:25.26,Default,,0000,0000,0000,,Something like that.
Dialogue: 0,0:06:25.26,0:06:28.78,Default,,0000,0000,0000,,Engagement will also include\Nobtaining informed consent.
Dialogue: 0,0:06:28.78,0:06:32.06,Default,,0000,0000,0000,,This is very important because after\Nyou discuss expectations for treatment,
Dialogue: 0,0:06:32.06,0:06:33.66,Default,,0000,0000,0000,,what your role is,\Nwhat the boundaries are.
Dialogue: 0,0:06:33.66,0:06:34.98,Default,,0000,0000,0000,,Clients get to decide if
Dialogue: 0,0:06:34.98,0:06:36.90,Default,,0000,0000,0000,,your services are something\Nthey want to go through with.
Dialogue: 0,0:06:36.90,0:06:38.82,Default,,0000,0000,0000,,You don't get to\Nforce your services onto a client.
Dialogue: 0,0:06:38.82,0:06:40.26,Default,,0000,0000,0000,,Self determination is key.
Dialogue: 0,0:06:40.26,0:06:42.09,Default,,0000,0000,0000,,Obviously, there are some settings where
Dialogue: 0,0:06:42.09,0:06:43.82,Default,,0000,0000,0000,,informed consent\Nwill look a little bit different.
Dialogue: 0,0:06:43.82,0:06:46.30,Default,,0000,0000,0000,,For example, if things are\Ncourt mandated, court ordered,
Dialogue: 0,0:06:46.30,0:06:49.69,Default,,0000,0000,0000,,but in those cases where you can\Npromote self determination in a client,
Dialogue: 0,0:06:49.69,0:06:50.74,Default,,0000,0000,0000,,you should still do so.
Dialogue: 0,0:06:50.74,0:06:52.77,Default,,0000,0000,0000,,But as far as\Nobtaining informed consent goes,
Dialogue: 0,0:06:52.77,0:06:55.53,Default,,0000,0000,0000,,we can go back to our code of ethics\Nbecause it talks about it explicitly,
Dialogue: 0,0:06:55.53,0:06:59.69,Default,,0000,0000,0000,,1.03, "Social workers should use\Nclear and understandable language
Dialogue: 0,0:06:59.69,0:07:01.93,Default,,0000,0000,0000,,to inform clients of\Nthe purpose of services,
Dialogue: 0,0:07:01.93,0:07:03.49,Default,,0000,0000,0000,,risks related to the services,
Dialogue: 0,0:07:03.49,0:07:04.69,Default,,0000,0000,0000,,limits to the services,
Dialogue: 0,0:07:04.69,0:07:06.73,Default,,0000,0000,0000,,relevant costs, reasonable alternatives,
Dialogue: 0,0:07:06.73,0:07:08.95,Default,,0000,0000,0000,,clients right to refuse\Nor withdraw consent,
Dialogue: 0,0:07:08.95,0:07:10.77,Default,,0000,0000,0000,,and the time frame covered by the consent.
Dialogue: 0,0:07:10.77,0:07:14.04,Default,,0000,0000,0000,,Social workers should provide clients\Nwith an opportunity to ask questions."
Dialogue: 0,0:07:14.04,0:07:16.68,Default,,0000,0000,0000,,This doesn't mean just do\Na real quick spiel that you have memorized
Dialogue: 0,0:07:16.68,0:07:18.86,Default,,0000,0000,0000,,so super fast the client\Ndoesn't actually understand it
Dialogue: 0,0:07:18.86,0:07:20.96,Default,,0000,0000,0000,,and you're like, "Okay, cool? Cool."\NAnd then you're done.
Dialogue: 0,0:07:20.96,0:07:22.20,Default,,0000,0000,0000,,That's not really what consent is.
Dialogue: 0,0:07:22.20,0:07:25.10,Default,,0000,0000,0000,,The client needs to have the fullest\Nunderstanding that they can possible
Dialogue: 0,0:07:25.10,0:07:26.52,Default,,0000,0000,0000,,of what the process will look like
Dialogue: 0,0:07:26.52,0:07:28.56,Default,,0000,0000,0000,,because there shouldn't be surprises\Nthat come up along the way.
Dialogue: 0,0:07:28.56,0:07:30.88,Default,,0000,0000,0000,,For example, you get five sessions in\Nand then you're like,
Dialogue: 0,0:07:30.88,0:07:34.00,Default,,0000,0000,0000,,"Actually, you owe $1,500\Nand I didn't tell you about that till now."
Dialogue: 0,0:07:34.00,0:07:35.72,Default,,0000,0000,0000,,Hopefully, no social worker is doing that.
Dialogue: 0,0:07:35.72,0:07:37.36,Default,,0000,0000,0000,,But that's a drastic example of
Dialogue: 0,0:07:37.36,0:07:41.11,Default,,0000,0000,0000,,a lack of information given upfront\Nthat the client can consent to
Dialogue: 0,0:07:41.11,0:07:43.94,Default,,0000,0000,0000,,and say, "Okay, I understand\Nthe risks of what I'm getting into."
Dialogue: 0,0:07:43.94,0:07:46.78,Default,,0000,0000,0000,,For example, the fact that therapy\Nmight not always be comfortable.
Dialogue: 0,0:07:46.78,0:07:49.38,Default,,0000,0000,0000,,Okay, I understand that and I'm\Nstill willing to go through with it.
Dialogue: 0,0:07:49.38,0:07:51.90,Default,,0000,0000,0000,,I understand the pay scale,\NI understand when payment is due,
Dialogue: 0,0:07:51.90,0:07:54.15,Default,,0000,0000,0000,,I understand the expectations of me,\NI understand your role,
Dialogue: 0,0:07:54.15,0:07:55.89,Default,,0000,0000,0000,,and this is something that\NI'm willing to do.
Dialogue: 0,0:07:55.89,0:07:58.54,Default,,0000,0000,0000,,And notice that it says\Nclear and understandable language.
Dialogue: 0,0:07:58.54,0:08:00.70,Default,,0000,0000,0000,,If there is a language barrier\Nbetween you and your client,
Dialogue: 0,0:08:00.70,0:08:02.42,Default,,0000,0000,0000,,they can't give informed consent if you
Dialogue: 0,0:08:02.42,0:08:04.99,Default,,0000,0000,0000,,haven't presented information to them\Nin a way that they can understand.
Dialogue: 0,0:08:04.99,0:08:06.44,Default,,0000,0000,0000,,Then it also goes on to say,
Dialogue: 0,0:08:06.44,0:08:09.76,Default,,0000,0000,0000,,"In instances when clients\Nare receiving services involuntarily–"
Dialogue: 0,0:08:09.76,0:08:11.60,Default,,0000,0000,0000,,like what we mentioned,\Nmaybe it's court ordered,
Dialogue: 0,0:08:11.60,0:08:13.76,Default,,0000,0000,0000,,maybe it's an involuntary hospitalization.
Dialogue: 0,0:08:13.76,0:08:15.55,Default,,0000,0000,0000,,"–social workers should\Nprovide information
Dialogue: 0,0:08:15.55,0:08:17.63,Default,,0000,0000,0000,,about the nature\Nand the extent of services
Dialogue: 0,0:08:17.63,0:08:20.08,Default,,0000,0000,0000,,and about the extent of client's\Nright to refuse service."
Dialogue: 0,0:08:20.08,0:08:21.68,Default,,0000,0000,0000,,Quick overview of what we discussed.
Dialogue: 0,0:08:21.68,0:08:23.52,Default,,0000,0000,0000,,Engagement includes introductions,
Dialogue: 0,0:08:23.52,0:08:25.64,Default,,0000,0000,0000,,explaining confidentiality\Nand the limits to it,
Dialogue: 0,0:08:25.64,0:08:28.24,Default,,0000,0000,0000,,discussing agency services\Nand the social worker's role,
Dialogue: 0,0:08:28.24,0:08:31.08,Default,,0000,0000,0000,,setting boundaries,\Ntalking through expectations of services,
Dialogue: 0,0:08:31.08,0:08:32.64,Default,,0000,0000,0000,,and obtaining informed consent.
Dialogue: 0,0:08:32.64,0:08:34.28,Default,,0000,0000,0000,,Some tips to do engagement well.
Dialogue: 0,0:08:34.28,0:08:37.28,Default,,0000,0000,0000,,I think number one is just remember\Nthat it's a human to human interaction.
Dialogue: 0,0:08:37.28,0:08:40.42,Default,,0000,0000,0000,,Treat your client how you would want\Nyour loved one to be treated
Dialogue: 0,0:08:40.42,0:08:41.80,Default,,0000,0000,0000,,if they walked into your agency.
Dialogue: 0,0:08:41.80,0:08:44.09,Default,,0000,0000,0000,,If you have an imaginary uncle who's out there
Dialogue: 0,0:08:44.09,0:08:46.33,Default,,0000,0000,0000,,and was gonna walk through\Nthe front doors of your agency,
Dialogue: 0,0:08:46.33,0:08:48.69,Default,,0000,0000,0000,,be kind, be welcoming,\Ndon't be judgmental.
Dialogue: 0,0:08:48.69,0:08:50.13,Default,,0000,0000,0000,,It's a human to human interaction.
Dialogue: 0,0:08:50.13,0:08:52.79,Default,,0000,0000,0000,,I think lots of times social workers\Ncan put pressure on themselves, are like,
Dialogue: 0,0:08:52.79,0:08:55.81,Default,,0000,0000,0000,,"Okay, it's time to be\Nthe superhero social worker."
Dialogue: 0,0:08:55.81,0:08:57.61,Default,,0000,0000,0000,,It's okay to laugh, to chat a little bit,
Dialogue: 0,0:08:57.61,0:09:00.17,Default,,0000,0000,0000,,to do a little bit of small talk,\Nreally establish that rapport.
Dialogue: 0,0:09:00.17,0:09:01.53,Default,,0000,0000,0000,,Whether you need to talk about the weather
Dialogue: 0,0:09:01.53,0:09:03.33,Default,,0000,0000,0000,,or if there's a sports game\Nthat just happened,
Dialogue: 0,0:09:03.33,0:09:05.17,Default,,0000,0000,0000,,being able to build a working relationship
Dialogue: 0,0:09:05.17,0:09:08.25,Default,,0000,0000,0000,,will ultimately lead to a beneficial\Nsocial worker-client relationship.
Dialogue: 0,0:09:08.25,0:09:12.24,Default,,0000,0000,0000,,A buzz phrase in social work\Nis to meet the client where they are at.
Dialogue: 0,0:09:12.24,0:09:15.27,Default,,0000,0000,0000,,And that just means\Nhowever the client is arriving to you,
Dialogue: 0,0:09:15.27,0:09:19.19,Default,,0000,0000,0000,,maybe they're not super ready or\Nnot super comfortable to enter services,
Dialogue: 0,0:09:19.19,0:09:20.83,Default,,0000,0000,0000,,meeting them there instead of assuming
Dialogue: 0,0:09:20.83,0:09:23.27,Default,,0000,0000,0000,,that they're so gung ho\Nabout something they're not.
Dialogue: 0,0:09:23.27,0:09:25.46,Default,,0000,0000,0000,,If they have reservations,\Nmeeting them there,
Dialogue: 0,0:09:25.46,0:09:28.07,Default,,0000,0000,0000,,it's okay if a client doesn't\Nimmediately warm up to you.
Dialogue: 0,0:09:28.07,0:09:30.83,Default,,0000,0000,0000,,Just because you do social work every day\Ndoesn't mean that a client
Dialogue: 0,0:09:30.83,0:09:33.95,Default,,0000,0000,0000,,is used to participating in\Nsocial work services every day.
Dialogue: 0,0:09:33.95,0:09:36.54,Default,,0000,0000,0000,,If there is resistance there,\Nyou can acknowledge that.
Dialogue: 0,0:09:36.54,0:09:38.83,Default,,0000,0000,0000,,Like, "I know it's hard to get up\Nand show up here,
Dialogue: 0,0:09:38.83,0:09:40.11,Default,,0000,0000,0000,,but I'm so glad you did
Dialogue: 0,0:09:40.11,0:09:42.40,Default,,0000,0000,0000,,and I'm looking forward to seeing\Nwhat we can do together."
Dialogue: 0,0:09:42.40,0:09:44.03,Default,,0000,0000,0000,,Part of this too is to be aware of
Dialogue: 0,0:09:44.03,0:09:45.93,Default,,0000,0000,0000,,any cultural differences\Nthat might be present
Dialogue: 0,0:09:45.93,0:09:48.07,Default,,0000,0000,0000,,or any power imbalances\Nthat might be present.
Dialogue: 0,0:09:48.07,0:09:50.03,Default,,0000,0000,0000,,Maybe a client has only ever had
Dialogue: 0,0:09:50.03,0:09:52.34,Default,,0000,0000,0000,,negative experiences\Nwith previous social workers.
Dialogue: 0,0:09:52.34,0:09:53.72,Default,,0000,0000,0000,,You can't get personally offended
Dialogue: 0,0:09:53.72,0:09:55.91,Default,,0000,0000,0000,,if they come in reserved\Nand not really wanting to talk to you.
Dialogue: 0,0:09:55.91,0:09:57.83,Default,,0000,0000,0000,,Meeting them where they're at\Nis understanding, like,
Dialogue: 0,0:09:57.83,0:09:59.91,Default,,0000,0000,0000,,"Okay, they haven't had\Ngreat experiences in the past.
Dialogue: 0,0:09:59.91,0:10:02.99,Default,,0000,0000,0000,,I'm gonna do what I can to make sure that\Nthis experience doesn't match those."
Dialogue: 0,0:10:02.99,0:10:04.99,Default,,0000,0000,0000,,But understand that\Nthey're coming in reserved,
Dialogue: 0,0:10:04.99,0:10:06.75,Default,,0000,0000,0000,,they're coming in hesitant\Nand that's okay.
Dialogue: 0,0:10:06.75,0:10:08.91,Default,,0000,0000,0000,,One size does not fit all for engagement.
Dialogue: 0,0:10:08.91,0:10:11.83,Default,,0000,0000,0000,,Every person is different, so you're\Ngoing to engage every person differently.
Dialogue: 0,0:10:11.83,0:10:14.55,Default,,0000,0000,0000,,I think that can seem pretty obvious\Nwhen you're just sitting here saying it,
Dialogue: 0,0:10:14.55,0:10:16.34,Default,,0000,0000,0000,,but it's important to remember
Dialogue: 0,0:10:16.34,0:10:19.02,Default,,0000,0000,0000,,as you are a social worker\Nengaging with clients.
Dialogue: 0,0:10:19.02,0:10:20.92,Default,,0000,0000,0000,,Using your soft skills that you've learned
Dialogue: 0,0:10:20.92,0:10:23.51,Default,,0000,0000,0000,,through the engagement process\Nis so important.
Dialogue: 0,0:10:23.51,0:10:26.86,Default,,0000,0000,0000,,Find empathy for your client,\Nmaintain eye contact when appropriate.
Dialogue: 0,0:10:26.86,0:10:29.30,Default,,0000,0000,0000,,Show your client that you're\Nfocused on them, you're listening to them.
Dialogue: 0,0:10:29.30,0:10:30.70,Default,,0000,0000,0000,,It means actively listening.
Dialogue: 0,0:10:30.70,0:10:32.54,Default,,0000,0000,0000,,Pay attention to your posture.
Dialogue: 0,0:10:32.54,0:10:34.10,Default,,0000,0000,0000,,Are you just sitting and typing
Dialogue: 0,0:10:34.10,0:10:35.54,Default,,0000,0000,0000,,and looking away from them\Nwhile they're talking to you?
Dialogue: 0,0:10:35.54,0:10:37.51,Default,,0000,0000,0000,,They're not going to feel as engaged.
Dialogue: 0,0:10:37.51,0:10:39.44,Default,,0000,0000,0000,,As if you turn to face them,
Dialogue: 0,0:10:39.44,0:10:41.00,Default,,0000,0000,0000,,have an open posture,
Dialogue: 0,0:10:41.00,0:10:43.00,Default,,0000,0000,0000,,maybe nod along as they're talking.
Dialogue: 0,0:10:43.00,0:10:44.16,Default,,0000,0000,0000,,You don't have to overdo it,
Dialogue: 0,0:10:44.16,0:10:46.44,Default,,0000,0000,0000,,but just show signs that you are\Nactively listening to them.
Dialogue: 0,0:10:46.44,0:10:49.28,Default,,0000,0000,0000,,Focus on and be receptive\Nto the client's thoughts and feelings.
Dialogue: 0,0:10:49.28,0:10:51.78,Default,,0000,0000,0000,,Social work is client centered\Nand so that includes
Dialogue: 0,0:10:51.78,0:10:54.68,Default,,0000,0000,0000,,you being client centered\Nwhenever a client comes in.
Dialogue: 0,0:10:54.68,0:10:56.92,Default,,0000,0000,0000,,A lot of those soft skills\Nyou'll use anytime,
Dialogue: 0,0:10:56.92,0:10:58.80,Default,,0000,0000,0000,,especially when you're\Ndoing micro social work,
Dialogue: 0,0:10:58.80,0:11:00.48,Default,,0000,0000,0000,,when you're working\None on one with a person.
Dialogue: 0,0:11:00.48,0:11:02.12,Default,,0000,0000,0000,,It can begin to look\Na little bit different
Dialogue: 0,0:11:02.12,0:11:04.25,Default,,0000,0000,0000,,once you move into\Nmeso and macro social work,
Dialogue: 0,0:11:04.25,0:11:06.32,Default,,0000,0000,0000,,which if you don't know\Nthe differences between those levels,
Dialogue: 0,0:11:06.32,0:11:09.68,Default,,0000,0000,0000,,I do have a video that talks all about\Nmicro versus meso versus macro,
Dialogue: 0,0:11:09.68,0:11:11.32,Default,,0000,0000,0000,,but say you're doing meso social work,
Dialogue: 0,0:11:11.32,0:11:12.82,Default,,0000,0000,0000,,all the soft skills that I just mentioned
Dialogue: 0,0:11:12.82,0:11:14.65,Default,,0000,0000,0000,,are still so important\Nwhen you're meeting with people,
Dialogue: 0,0:11:14.65,0:11:17.05,Default,,0000,0000,0000,,but if you're trying to establish rapport\Nwith the community,
Dialogue: 0,0:11:17.05,0:11:19.25,Default,,0000,0000,0000,,maybe attending community events,\Nbeing present,
Dialogue: 0,0:11:19.25,0:11:22.89,Default,,0000,0000,0000,,getting to know who the stakeholders are\Nin the community, who holds power,
Dialogue: 0,0:11:22.89,0:11:25.29,Default,,0000,0000,0000,,who has influence in the community,\Ngetting to know them,
Dialogue: 0,0:11:25.29,0:11:28.21,Default,,0000,0000,0000,,meeting different people with\Nvarious different roles in the community,
Dialogue: 0,0:11:28.21,0:11:30.21,Default,,0000,0000,0000,,or if you're working more macro focused,
Dialogue: 0,0:11:30.21,0:11:32.29,Default,,0000,0000,0000,,meeting people who are\Npersonally affected by
Dialogue: 0,0:11:32.29,0:11:35.41,Default,,0000,0000,0000,,the macro social issue\Nor macro problem that you're working with,
Dialogue: 0,0:11:35.41,0:11:37.78,Default,,0000,0000,0000,,meeting with people\Nwho hold the power to change,
Dialogue: 0,0:11:37.78,0:11:41.31,Default,,0000,0000,0000,,and meeting with the people who care\Nand who identified the social problem
Dialogue: 0,0:11:41.31,0:11:43.60,Default,,0000,0000,0000,,and brought you in\Nto do something about it.
Dialogue: 0,0:11:43.60,0:11:45.84,Default,,0000,0000,0000,,All in all, engagement is the foundation.
Dialogue: 0,0:11:45.84,0:11:47.92,Default,,0000,0000,0000,,It's what the rest of\Nyour helping process,
Dialogue: 0,0:11:47.92,0:11:50.65,Default,,0000,0000,0000,,the rest of your work with a client\Nwill be based off of
Dialogue: 0,0:11:50.65,0:11:53.33,Default,,0000,0000,0000,,and giving it the proper\Ntime and energy that it deserves
Dialogue: 0,0:11:53.33,0:11:54.84,Default,,0000,0000,0000,,is super, super important.
Dialogue: 0,0:11:54.84,0:11:57.76,Default,,0000,0000,0000,,But once you do all of the steps\Nthat we mentioned in engagement,
Dialogue: 0,0:11:57.76,0:12:00.72,Default,,0000,0000,0000,,the second step of the helping process\Nis moving into assessment.
Dialogue: 0,0:12:00.72,0:12:04.67,Default,,0000,0000,0000,,Assessment only happens\Nafter you have obtained informed consent.
Dialogue: 0,0:12:04.67,0:12:07.11,Default,,0000,0000,0000,,You've let them know\Nthe limits of confidentiality.
Dialogue: 0,0:12:07.11,0:12:09.07,Default,,0000,0000,0000,,They know your role,\Nthey know what you're doing,
Dialogue: 0,0:12:09.07,0:12:10.59,Default,,0000,0000,0000,,they know what services you can offer,
Dialogue: 0,0:12:10.59,0:12:11.71,Default,,0000,0000,0000,,then it's time to assess.
Dialogue: 0,0:12:11.71,0:12:14.67,Default,,0000,0000,0000,,In short, assessment is determining\Nwhat the presenting problem is.
Dialogue: 0,0:12:14.67,0:12:16.91,Default,,0000,0000,0000,,Again, this can be micro, meso, or macro.
Dialogue: 0,0:12:16.91,0:12:19.15,Default,,0000,0000,0000,,A problem must be known\Nin order to be solved.
Dialogue: 0,0:12:19.15,0:12:22.74,Default,,0000,0000,0000,,If you go in blind, close your eyes\Nand shooting darts at the bull's eye,
Dialogue: 0,0:12:22.74,0:12:24.38,Default,,0000,0000,0000,,don't do that.\NNo.
Dialogue: 0,0:12:24.38,0:12:28.26,Default,,0000,0000,0000,,Additionally, assessment determines\Nwhat the client is seeking treatment for.
Dialogue: 0,0:12:28.26,0:12:29.88,Default,,0000,0000,0000,,Your assessment isn't to see, okay,
Dialogue: 0,0:12:29.88,0:12:33.01,Default,,0000,0000,0000,,I'm going to look at this client's life\Nand determine what I think are problems
Dialogue: 0,0:12:33.01,0:12:35.25,Default,,0000,0000,0000,,and determine what I think\Nthey need to work on.
Dialogue: 0,0:12:35.25,0:12:37.32,Default,,0000,0000,0000,,No, you're figuring out\Nwhy did the client show up?
Dialogue: 0,0:12:37.32,0:12:39.56,Default,,0000,0000,0000,,What's going on?\NWhat do they want help with?
Dialogue: 0,0:12:39.56,0:12:41.12,Default,,0000,0000,0000,,Also, why are they here now?
Dialogue: 0,0:12:41.12,0:12:43.36,Default,,0000,0000,0000,,What changed in\Nthe presenting problem where,
Dialogue: 0,0:12:43.36,0:12:45.04,Default,,0000,0000,0000,,today's the day\Nwhere they showed up to you?
Dialogue: 0,0:12:45.04,0:12:48.20,Default,,0000,0000,0000,,What has gone on leading up to them\Ntaking the steps to take action now?
Dialogue: 0,0:12:48.20,0:12:49.56,Default,,0000,0000,0000,,Depending on your agency,
Dialogue: 0,0:12:49.56,0:12:52.20,Default,,0000,0000,0000,,there may be specific tools,\Nspecific questionnaires,
Dialogue: 0,0:12:52.20,0:12:55.04,Default,,0000,0000,0000,,specific templates\Nthat you use for your assessment.
Dialogue: 0,0:12:55.04,0:12:57.37,Default,,0000,0000,0000,,Depending on\Nwhat kind of information you need,
Dialogue: 0,0:12:57.37,0:13:00.59,Default,,0000,0000,0000,,if you're in a school with children,\Nyou're going to need different information
Dialogue: 0,0:13:00.59,0:13:03.77,Default,,0000,0000,0000,,than if you're working with veterans\Nassisting them to get home loans.
Dialogue: 0,0:13:03.77,0:13:06.13,Default,,0000,0000,0000,,Part of the way that social work\Nas a discipline
Dialogue: 0,0:13:06.13,0:13:09.51,Default,,0000,0000,0000,,is different from some other\Neducational backgrounds in assessments
Dialogue: 0,0:13:09.51,0:13:12.55,Default,,0000,0000,0000,,is that it takes account for multiple\Ndifferent parts of the client's life
Dialogue: 0,0:13:12.55,0:13:15.57,Default,,0000,0000,0000,,and how they all play together\Nto affect a presenting problem.
Dialogue: 0,0:13:15.57,0:13:17.61,Default,,0000,0000,0000,,For example, in social work background,
Dialogue: 0,0:13:17.61,0:13:20.53,Default,,0000,0000,0000,,a mental health struggle\Nis not just biologically based.
Dialogue: 0,0:13:20.53,0:13:23.05,Default,,0000,0000,0000,,It may also be\Nexasperated by social pressures,
Dialogue: 0,0:13:23.05,0:13:25.60,Default,,0000,0000,0000,,systemic oppression,\Nmaladaptive cognitions.
Dialogue: 0,0:13:25.60,0:13:26.100,Default,,0000,0000,0000,,There's more that goes into it.
Dialogue: 0,0:13:26.100,0:13:30.89,Default,,0000,0000,0000,,You need to collect information\Nbefore you begin any kind of intervention,
Dialogue: 0,0:13:30.89,0:13:33.84,Default,,0000,0000,0000,,or else, how do you know that\Nyour intervention is a fit for the client
Dialogue: 0,0:13:33.84,0:13:36.01,Default,,0000,0000,0000,,and a fit for the presenting problem\Nthat they came in with?
Dialogue: 0,0:13:36.01,0:13:38.64,Default,,0000,0000,0000,,Like I said, the exact information\Nthat you're looking for
Dialogue: 0,0:13:38.64,0:13:40.21,Default,,0000,0000,0000,,will vary based on where you are,
Dialogue: 0,0:13:40.21,0:13:42.45,Default,,0000,0000,0000,,what you're doing, who you are,\Nwhat your role is.
Dialogue: 0,0:13:42.45,0:13:44.68,Default,,0000,0000,0000,,But some elements that\Nwill be included in the assessment
Dialogue: 0,0:13:44.68,0:13:47.61,Default,,0000,0000,0000,,that you'll be asking people about\Nmay include biological elements,
Dialogue: 0,0:13:47.61,0:13:50.29,Default,,0000,0000,0000,,psychological elements,\Nsociological elements.
Dialogue: 0,0:13:50.29,0:13:53.52,Default,,0000,0000,0000,,I don't know if you noticed,\Nbut biopsychosocial.
Dialogue: 0,0:13:53.52,0:13:55.39,Default,,0000,0000,0000,,Probably heard of\Nthose types of assessments before.
Dialogue: 0,0:13:55.39,0:13:59.27,Default,,0000,0000,0000,,In assessment, this is a great time for\Nyou to use a strengths based perspective,
Dialogue: 0,0:13:59.27,0:14:01.87,Default,,0000,0000,0000,,which I also have a video on\Nif you'd like to learn more about it.
Dialogue: 0,0:14:01.87,0:14:05.03,Default,,0000,0000,0000,,But you're not looking at\Nwhat problems are in this client's life.
Dialogue: 0,0:14:05.03,0:14:07.67,Default,,0000,0000,0000,,You're also looking at\Nwhat strengths does a client come in with,
Dialogue: 0,0:14:07.67,0:14:09.79,Default,,0000,0000,0000,,what resources are available\Nfor them to use.
Dialogue: 0,0:14:09.79,0:14:12.47,Default,,0000,0000,0000,,Along with that,\Nyou'll identify any gaps in services
Dialogue: 0,0:14:12.47,0:14:15.17,Default,,0000,0000,0000,,or any barriers to services\Nthat a client might be facing.
Dialogue: 0,0:14:15.17,0:14:17.11,Default,,0000,0000,0000,,You'll be looking at\Nhow does your client system
Dialogue: 0,0:14:17.11,0:14:18.91,Default,,0000,0000,0000,,interact with other systems around them,
Dialogue: 0,0:14:18.91,0:14:23.21,Default,,0000,0000,0000,,whether your client system is an\Nindividual, family, a group, a community.
Dialogue: 0,0:14:23.21,0:14:26.71,Default,,0000,0000,0000,,Also, sometimes in assessment,\Nyou will obtain collateral information.
Dialogue: 0,0:14:26.71,0:14:29.75,Default,,0000,0000,0000,,This means information from people\Noutside of your client system
Dialogue: 0,0:14:29.75,0:14:32.83,Default,,0000,0000,0000,,that may be necessary to get\Na holistic picture of an assessment.
Dialogue: 0,0:14:32.83,0:14:34.07,Default,,0000,0000,0000,,Now, with collateral information,
Dialogue: 0,0:14:34.07,0:14:36.50,Default,,0000,0000,0000,,ensure that you have\Nproper consent from your client
Dialogue: 0,0:14:36.50,0:14:38.63,Default,,0000,0000,0000,,in order to talk about them\Nto anyone else,
Dialogue: 0,0:14:38.63,0:14:39.92,Default,,0000,0000,0000,,whether it's another professional,
Dialogue: 0,0:14:39.92,0:14:41.91,Default,,0000,0000,0000,,whether it's a family member,\Na school teacher,
Dialogue: 0,0:14:41.91,0:14:44.24,Default,,0000,0000,0000,,make sure that\Nthe proper releases are given
Dialogue: 0,0:14:44.24,0:14:45.71,Default,,0000,0000,0000,,for you to talk about your client.
Dialogue: 0,0:14:45.71,0:14:48.35,Default,,0000,0000,0000,,That will be a question that whenever\Nyou start working somewhere new,
Dialogue: 0,0:14:48.35,0:14:50.98,Default,,0000,0000,0000,,you'll need to make sure you have clear,\N"Okay, who can we talk to
Dialogue: 0,0:14:50.98,0:14:53.53,Default,,0000,0000,0000,,and what is the process to\Ngo about releasing information
Dialogue: 0,0:14:53.53,0:14:56.85,Default,,0000,0000,0000,,or obtaining information from someone\Noutside of the client with their consent.
Dialogue: 0,0:14:56.85,0:14:58.07,Default,,0000,0000,0000,,When working with children,
Dialogue: 0,0:14:58.07,0:15:01.24,Default,,0000,0000,0000,,you do not need a release\Nto speak to their legal guardians
Dialogue: 0,0:15:01.24,0:15:03.03,Default,,0000,0000,0000,,and their legal guardians\Nare generally the ones
Dialogue: 0,0:15:03.03,0:15:04.76,Default,,0000,0000,0000,,that provide consent\Nfor you to talk to anyone else.
Dialogue: 0,0:15:04.76,0:15:07.23,Default,,0000,0000,0000,,However, once you begin\Nactually working with a child,
Dialogue: 0,0:15:07.23,0:15:10.19,Default,,0000,0000,0000,,it is important that you also\Nrespect their confidentiality.
Dialogue: 0,0:15:10.19,0:15:13.11,Default,,0000,0000,0000,,This means not being a revolving door\Nstraight back to the parents that,
Dialogue: 0,0:15:13.11,0:15:14.67,Default,,0000,0000,0000,,"Well, they're having a problem\Nwith this, this and this,
Dialogue: 0,0:15:14.67,0:15:15.79,Default,,0000,0000,0000,,these are their exact thoughts.
Dialogue: 0,0:15:15.79,0:15:17.18,Default,,0000,0000,0000,,They feel this way about you."
Dialogue: 0,0:15:17.18,0:15:20.72,Default,,0000,0000,0000,,Obviously, you keep legal guardians involved and updated on progress
Dialogue: 0,0:15:20.72,0:15:22.76,Default,,0000,0000,0000,,to the extent that it's\Nbeneficial to the child
Dialogue: 0,0:15:22.76,0:15:24.80,Default,,0000,0000,0000,,and to the client\Nand that it is required of you,
Dialogue: 0,0:15:24.80,0:15:28.04,Default,,0000,0000,0000,,but children can have confidentiality\Neven while they're children.
Dialogue: 0,0:15:28.04,0:15:31.12,Default,,0000,0000,0000,,Collateral information can also be\Nobtained from past documents
Dialogue: 0,0:15:31.12,0:15:33.20,Default,,0000,0000,0000,,if a client\Nhas been with your agency before.
Dialogue: 0,0:15:33.20,0:15:35.00,Default,,0000,0000,0000,,Maybe someone else three years ago
Dialogue: 0,0:15:35.00,0:15:37.08,Default,,0000,0000,0000,,did an assessment\Nsimilar to the one you're doing.
Dialogue: 0,0:15:37.08,0:15:40.04,Default,,0000,0000,0000,,You can look at that and obviously\Ninformation has changed since then,
Dialogue: 0,0:15:40.04,0:15:42.64,Default,,0000,0000,0000,,but some may be the same, so you can\Nreview that information with the client,
Dialogue: 0,0:15:42.64,0:15:44.85,Default,,0000,0000,0000,,but maybe you don't have to\Nstart from exactly square one.
Dialogue: 0,0:15:44.85,0:15:48.02,Default,,0000,0000,0000,,Examples of presenting problems\Nif you are in micro social work,
Dialogue: 0,0:15:48.02,0:15:50.10,Default,,0000,0000,0000,,maybe someone is coming in\Nstruggling with substance abuse
Dialogue: 0,0:15:50.10,0:15:51.42,Default,,0000,0000,0000,,and that's what they would like help with.
Dialogue: 0,0:15:51.42,0:15:53.06,Default,,0000,0000,0000,,Maybe someone has a missing resource,
Dialogue: 0,0:15:53.06,0:15:55.54,Default,,0000,0000,0000,,whether that's food, housing,\Nemployment, healthcare,
Dialogue: 0,0:15:55.54,0:15:57.78,Default,,0000,0000,0000,,maybe someone is coming in\Nwith a mental health struggle,
Dialogue: 0,0:15:57.78,0:16:00.82,Default,,0000,0000,0000,,maybe that's depression, maybe\Nthat's anxiety, maybe that's psychosis.
Dialogue: 0,0:16:00.82,0:16:02.70,Default,,0000,0000,0000,,Those are examples of, on a micro level,
Dialogue: 0,0:16:02.70,0:16:04.86,Default,,0000,0000,0000,,what an individual\Nmay be coming in with to you.
Dialogue: 0,0:16:04.86,0:16:07.26,Default,,0000,0000,0000,,On a meso level,\Na presenting problem could be
Dialogue: 0,0:16:07.26,0:16:09.15,Default,,0000,0000,0000,,an elementary school\Nwith low attendance rates
Dialogue: 0,0:16:09.15,0:16:11.38,Default,,0000,0000,0000,,and they're wanting you to\Nintervene to help that out.
Dialogue: 0,0:16:11.38,0:16:13.46,Default,,0000,0000,0000,,A high school with low graduation rates,
Dialogue: 0,0:16:13.46,0:16:16.82,Default,,0000,0000,0000,,a geriatric care facility with a high rate\Nof depression among its residents.
Dialogue: 0,0:16:16.82,0:16:18.82,Default,,0000,0000,0000,,Those are more meso, community based.
Dialogue: 0,0:16:18.82,0:16:21.52,Default,,0000,0000,0000,,It's not a group, but it's not country.
Dialogue: 0,0:16:21.52,0:16:23.30,Default,,0000,0000,0000,,Or, zooming out to macro social work,
Dialogue: 0,0:16:23.30,0:16:25.66,Default,,0000,0000,0000,,a city with a really high rate\Nof unhoused people,
Dialogue: 0,0:16:25.66,0:16:27.66,Default,,0000,0000,0000,,a state with\Na high proportion of residents
Dialogue: 0,0:16:27.66,0:16:31.10,Default,,0000,0000,0000,,who are just living paycheck to paycheck\Nor experiencing financial insecurity,
Dialogue: 0,0:16:31.10,0:16:34.34,Default,,0000,0000,0000,,a social work board with\Ndisproportionate pass rates by race.
Dialogue: 0,0:16:34.34,0:16:36.58,Default,,0000,0000,0000,,These are examples of more macro problems
Dialogue: 0,0:16:36.58,0:16:38.94,Default,,0000,0000,0000,,that social workers\Nmay attempt to intervene with.
Dialogue: 0,0:16:38.94,0:16:40.54,Default,,0000,0000,0000,,Some tips to assess well.
Dialogue: 0,0:16:40.54,0:16:44.21,Default,,0000,0000,0000,,Spending sufficient time and effort\Nin the engagement stage
Dialogue: 0,0:16:44.21,0:16:47.14,Default,,0000,0000,0000,,will likely lead to a more honest\Nand complete assessment.
Dialogue: 0,0:16:47.14,0:16:49.02,Default,,0000,0000,0000,,If someone just came in,\Nthey don't know you,
Dialogue: 0,0:16:49.02,0:16:51.10,Default,,0000,0000,0000,,they don't trust you,\Nthey don't know what you're doing,
Dialogue: 0,0:16:51.10,0:16:52.38,Default,,0000,0000,0000,,they don't know what your goal is.
Dialogue: 0,0:16:52.38,0:16:56.28,Default,,0000,0000,0000,,They're probably not going to be as\Nhonest and open as if they do trust you,
Dialogue: 0,0:16:56.28,0:16:58.72,Default,,0000,0000,0000,,do understand who you are,\Ndo understand what your goal is.
Dialogue: 0,0:16:58.72,0:17:01.28,Default,,0000,0000,0000,,Being receptive to clients'\Nanswers to your questions,
Dialogue: 0,0:17:01.28,0:17:03.16,Default,,0000,0000,0000,,no matter what they are, is important.
Dialogue: 0,0:17:03.16,0:17:05.88,Default,,0000,0000,0000,,Part of this is understanding\Nhow your body language comes across.
Dialogue: 0,0:17:05.88,0:17:08.60,Default,,0000,0000,0000,,Part of it is ensuring\Nyour responses aren't judgmental.
Dialogue: 0,0:17:08.60,0:17:10.06,Default,,0000,0000,0000,,You are not there to judge a client.
Dialogue: 0,0:17:10.06,0:17:13.48,Default,,0000,0000,0000,,You're there assessing needs so that\Nyou can help them break down those needs.
Dialogue: 0,0:17:13.48,0:17:15.68,Default,,0000,0000,0000,,Part of assessing is being\Ncomfortable with silence.
Dialogue: 0,0:17:15.68,0:17:19.67,Default,,0000,0000,0000,,Some topics discussed in assessment\Nmay be tough for a client to open up about
Dialogue: 0,0:17:19.67,0:17:20.96,Default,,0000,0000,0000,,and tough for a client to speak about.
Dialogue: 0,0:17:20.96,0:17:22.68,Default,,0000,0000,0000,,Holding space for that is important.
Dialogue: 0,0:17:22.68,0:17:24.84,Default,,0000,0000,0000,,Just because this is\Nan everyday part of your life,
Dialogue: 0,0:17:24.84,0:17:26.74,Default,,0000,0000,0000,,discussing\Nwhichever topics you're discussing,
Dialogue: 0,0:17:26.74,0:17:28.96,Default,,0000,0000,0000,,does not mean that it's\Nan everyday part of your client's life
Dialogue: 0,0:17:28.96,0:17:30.70,Default,,0000,0000,0000,,and does not mean\Nthat they are comfortable with it.
Dialogue: 0,0:17:30.70,0:17:32.45,Default,,0000,0000,0000,,They may be very willing to talk about it,
Dialogue: 0,0:17:32.45,0:17:35.01,Default,,0000,0000,0000,,but sometimes\Nthere's discomfort that comes up
Dialogue: 0,0:17:35.01,0:17:37.38,Default,,0000,0000,0000,,and being comfortable with just\Nletting them take a second
Dialogue: 0,0:17:37.38,0:17:39.69,Default,,0000,0000,0000,,holding space for them,\Nletting them speak on their own terms.
Dialogue: 0,0:17:39.69,0:17:43.43,Default,,0000,0000,0000,,Going back to our handy dandy\Ncode of ethics, this is 1.07
Dialogue: 0,0:17:43.43,0:17:45.97,Default,,0000,0000,0000,,"Social workers should respect\Nclients' right to privacy.
Dialogue: 0,0:17:45.97,0:17:49.35,Default,,0000,0000,0000,,Social workers should not solicit\Nprivate information from or about clients
Dialogue: 0,0:17:49.35,0:17:51.53,Default,,0000,0000,0000,,except for\Ncompelling professional reasons.
Dialogue: 0,0:17:51.53,0:17:54.81,Default,,0000,0000,0000,,Once private information is shared,\Nstandards of confidentiality apply.
Dialogue: 0,0:17:54.81,0:17:58.10,Default,,0000,0000,0000,,Social workers may disclose\Nconfidential information when appropriate
Dialogue: 0,0:17:58.10,0:18:00.05,Default,,0000,0000,0000,,with valid consent from a client
Dialogue: 0,0:18:00.05,0:18:02.89,Default,,0000,0000,0000,,or a person legally authorized\Nto consent on behalf of a client.
Dialogue: 0,0:18:02.89,0:18:04.85,Default,,0000,0000,0000,,Social workers should protect\Nthe confidentiality
Dialogue: 0,0:18:04.85,0:18:07.61,Default,,0000,0000,0000,,of all information obtained\Nin the course of professional service
Dialogue: 0,0:18:07.61,0:18:09.62,Default,,0000,0000,0000,,except for\Ncompelling professional reasons.
Dialogue: 0,0:18:09.62,0:18:13.04,Default,,0000,0000,0000,,General expectation that social workers\Nwill keep information confidential
Dialogue: 0,0:18:13.04,0:18:15.19,Default,,0000,0000,0000,,does not apply\Nwhen disclosure is necessary
Dialogue: 0,0:18:15.19,0:18:18.98,Default,,0000,0000,0000,,to prevent serious, foreseeable\Nand imminent harm to a client or others.
Dialogue: 0,0:18:18.98,0:18:21.47,Default,,0000,0000,0000,,In all instances,\Nsocial workers should disclose
Dialogue: 0,0:18:21.47,0:18:23.79,Default,,0000,0000,0000,,the least amount of\Nconfidential information necessary
Dialogue: 0,0:18:23.79,0:18:25.31,Default,,0000,0000,0000,,to achieve the desired purpose.
Dialogue: 0,0:18:25.31,0:18:27.26,Default,,0000,0000,0000,,Only information that is directly relevant
Dialogue: 0,0:18:27.26,0:18:29.19,Default,,0000,0000,0000,,to the purpose for which\Nthe disclosure is made
Dialogue: 0,0:18:29.19,0:18:30.27,Default,,0000,0000,0000,,should be revealed."
Dialogue: 0,0:18:30.27,0:18:32.68,Default,,0000,0000,0000,,We've discussed the first two\Nsteps of the helping process:
Dialogue: 0,0:18:32.68,0:18:34.07,Default,,0000,0000,0000,,engagement and assessment,
Dialogue: 0,0:18:34.07,0:18:35.35,Default,,0000,0000,0000,,and I think it's important\Nto circle back
Dialogue: 0,0:18:35.35,0:18:37.74,Default,,0000,0000,0000,,to those principles\Nof the social work profession
Dialogue: 0,0:18:37.74,0:18:40.19,Default,,0000,0000,0000,,to see how they can connect\Nin the first two steps.
Dialogue: 0,0:18:40.19,0:18:42.20,Default,,0000,0000,0000,,These are kind of\Nreflection questions for you.
Dialogue: 0,0:18:42.20,0:18:44.36,Default,,0000,0000,0000,,What does it look like\Nto help people in need
Dialogue: 0,0:18:44.36,0:18:47.22,Default,,0000,0000,0000,,and address social problems\Nthrough engagement and assessment?
Dialogue: 0,0:18:47.22,0:18:48.12,Default,,0000,0000,0000,,How can you do that?
Dialogue: 0,0:18:48.12,0:18:51.76,Default,,0000,0000,0000,,How can social injustice be challenged\Nthrough engagement and assessment?
Dialogue: 0,0:18:51.76,0:18:54.76,Default,,0000,0000,0000,,How can you respect the inherent\Ndignity and worth of the person
Dialogue: 0,0:18:54.76,0:18:56.40,Default,,0000,0000,0000,,through engagement and assessment?
Dialogue: 0,0:18:56.40,0:18:59.26,Default,,0000,0000,0000,,How can you centralize\Nthe importance of human relationships
Dialogue: 0,0:18:59.26,0:19:00.79,Default,,0000,0000,0000,,through engagement and assessment?
Dialogue: 0,0:19:00.79,0:19:04.36,Default,,0000,0000,0000,,How can you be trustworthy\Nthrough engagement and assessment?
Dialogue: 0,0:19:04.36,0:19:07.88,Default,,0000,0000,0000,,How can you ensure that you are\Npracticing within your area of competence
Dialogue: 0,0:19:07.88,0:19:10.04,Default,,0000,0000,0000,,through both engagement and assessment?
Dialogue: 0,0:19:10.04,0:19:12.81,Default,,0000,0000,0000,,If you are curious what happens\Nwhen you're a social worker,
Dialogue: 0,0:19:12.81,0:19:15.21,Default,,0000,0000,0000,,after you engage a client\Nand after you assess,
Dialogue: 0,0:19:15.21,0:19:16.39,Default,,0000,0000,0000,,then make sure to subscribe
Dialogue: 0,0:19:16.39,0:19:18.89,Default,,0000,0000,0000,,so that you'll be around \Nand see whenever part two is posted,
Dialogue: 0,0:19:18.89,0:19:21.29,Default,,0000,0000,0000,,where we will get into both\Nplanning and intervention,
Dialogue: 0,0:19:21.29,0:19:24.89,Default,,0000,0000,0000,,and then part three, where we will\Nget into evaluation and termination.
Dialogue: 0,0:19:24.89,0:19:26.20,Default,,0000,0000,0000,,I hope this is helpful to you
Dialogue: 0,0:19:26.20,0:19:28.45,Default,,0000,0000,0000,,no matter where you're at\Nin your social work journey,
Dialogue: 0,0:19:28.45,0:19:31.49,Default,,0000,0000,0000,,and I hope that there are many\Nlittle reasons to smile in your day today.
Dialogue: 0,0:19:31.49,0:19:32.90,Default,,0000,0000,0000,,I'll see you next time.
Dialogue: 0,0:19:32.90,0:19:37.78,Default,,0000,0000,0000,,[music...]