[Script Info] Title: [Events] Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text Dialogue: 0,0:00:06.72,0:00:07.91,Default,,0000,0000,0000,,Still working on that book? Dialogue: 0,0:00:08.00,0:00:08.55,Default,,0000,0000,0000,,What? Dialogue: 0,0:00:08.80,0:00:09.31,Default,,0000,0000,0000,,Oh, Dialogue: 0,0:00:09.88,0:00:11.11,Default,,0000,0000,0000,,you startled me. Dialogue: 0,0:00:11.64,0:00:12.19,Default,,0000,0000,0000,,Yes, Dialogue: 0,0:00:12.36,0:00:13.28,Default,,0000,0000,0000,,it's wonderful. Dialogue: 0,0:00:14.49,0:00:16.21,Default,,0000,0000,0000,,He reminds me of my father. Dialogue: 0,0:00:16.50,0:00:17.50,Default,,0000,0000,0000,,He was a salesman. Dialogue: 0,0:00:17.58,0:00:18.18,Default,,0000,0000,0000,,I didn't know that. Dialogue: 0,0:00:18.22,0:00:19.08,Default,,0000,0000,0000,,That's interesting. Dialogue: 0,0:00:19.25,0:00:20.31,Default,,0000,0000,0000,,And you want to get ready for bed? Dialogue: 0,0:00:20.97,0:00:21.50,Default,,0000,0000,0000,,OK. Dialogue: 0,0:00:24.60,0:00:24.93,Default,,0000,0000,0000,,OK, Dialogue: 0,0:00:25.09,0:00:27.13,Default,,0000,0000,0000,,so brush your teeth, and try using the toilet, and then Dialogue: 0,0:00:27.13,0:00:28.69,Default,,0000,0000,0000,,we'll get your slippers off and get you in the bed, Dialogue: 0,0:00:28.73,0:00:29.16,Default,,0000,0000,0000,,OK? Dialogue: 0,0:00:29.49,0:00:29.57,Default,,0000,0000,0000,,No, Dialogue: 0,0:00:29.61,0:00:29.69,Default,,0000,0000,0000,,no, Dialogue: 0,0:00:29.77,0:00:29.81,Default,,0000,0000,0000,,no, Dialogue: 0,0:00:29.93,0:00:30.32,Default,,0000,0000,0000,,no, Dialogue: 0,0:00:30.57,0:00:31.09,Default,,0000,0000,0000,,no, teeth first, Dialogue: 0,0:00:31.17,0:00:31.97,Default,,0000,0000,0000,,then slippers. Dialogue: 0,0:00:32.69,0:00:32.70,Default,,0000,0000,0000,,OK. Dialogue: 0,0:00:32.98,0:00:32.99,Default,,0000,0000,0000,,Oh, Dialogue: 0,0:00:33.00,0:00:33.89,Default,,0000,0000,0000,,OK. Dialogue: 0,0:00:34.15,0:00:35.24,Default,,0000,0000,0000,,OK. Dialogue: 0,0:00:40.54,0:00:41.90,Default,,0000,0000,0000,,Don't forget to floss. Dialogue: 0,0:00:47.16,0:00:49.89,Default,,0000,0000,0000,,Middle-stage dementia is a more severe memory Dialogue: 0,0:00:49.89,0:00:52.71,Default,,0000,0000,0000,,loss where some distant memory is retained, Dialogue: 0,0:00:52.84,0:00:55.03,Default,,0000,0000,0000,,but new material is quickly forgotten. Dialogue: 0,0:00:55.68,0:59:00.99,Default,,0000,0000,0000,,This stage is typically the longest and can last for several years. Dialogue: 0,0:01:00.28,0:01:01.71,Default,,0000,0000,0000,,In middle-stage dementia, Dialogue: 0,0:01:01.96,0:01:03.95,Default,,0000,0000,0000,,damage to the brain can make it difficult Dialogue: 0,0:01:03.95,0:01:07.42,Default,,0000,0000,0000,,to express thoughts and perform routine tasks. Dialogue: 0,0:01:07.60,0:01:10.04,Default,,0000,0000,0000,,You may notice the person jumbling words, Dialogue: 0,0:01:10.16,0:01:11.41,Default,,0000,0000,0000,,having trouble dressing, Dialogue: 0,0:01:11.48,0:01:12.60,Default,,0000,0000,0000,,or refusing to bathe. Dialogue: 0,0:01:13.35,0:01:15.78,Default,,0000,0000,0000,,There may be personality changes like getting Dialogue: 0,0:01:15.78,0:01:19.33,Default,,0000,0000,0000,,frustrated or angry, or acting unexpectedly. Dialogue: 0,0:01:19.94,0:01:21.86,Default,,0000,0000,0000,,Being a caregiver for someone in the middle Dialogue: 0,0:01:21.86,0:01:25.26,Default,,0000,0000,0000,,stages of dementia demands flexibility and patience. Dialogue: 0,0:01:25.74,0:01:30.01,Default,,0000,0000,0000,,As their ability changes and functioning independently becomes more difficult, Dialogue: 0,0:01:30.26,0:01:32.69,Default,,0000,0000,0000,,you'll have to take on greater responsibility. Dialogue: 0,0:01:33.95,0:01:38.54,Default,,0000,0000,0000,,Daily routines will need to be adapted, and structure will become more important. Dialogue: 0,0:01:39.21,0:01:41.40,Default,,0000,0000,0000,,Here are a few additional tips. Dialogue: 0,0:01:41.65,0:01:44.84,Default,,0000,0000,0000,,Prepare yourself for the challenges of middle-stage dementia Dialogue: 0,0:01:45.09,0:01:47.89,Default,,0000,0000,0000,,by familiarizing yourself with its symptoms. Dialogue: 0,0:01:48.09,0:01:51.16,Default,,0000,0000,0000,,When your client asks the same questions repeatedly, Dialogue: 0,0:01:51.69,0:01:54.20,Default,,0000,0000,0000,,respond with patience and a calm voice. Dialogue: 0,0:01:54.49,0:01:57.20,Default,,0000,0000,0000,,Your client may really be looking for reassurance, Dialogue: 0,0:01:57.33,0:01:58.40,Default,,0000,0000,0000,,not answers. Dialogue: 0,0:01:58.77,0:02:01.86,Default,,0000,0000,0000,,So, don't necessarily respond to the question itself Dialogue: 0,0:02:01.86,0:02:04.21,Default,,0000,0000,0000,,so much as the emotion behind the question. Dialogue: 0,0:02:04.87,0:02:06.63,Default,,0000,0000,0000,,If your client can still read, Dialogue: 0,0:02:06.81,0:02:11.15,Default,,0000,0000,0000,,help them by providing written reminders, so they can handle some tasks on their own. Dialogue: 0,0:02:11.80,0:02:14.84,Default,,0000,0000,0000,,Tell your supervisor and the decision-making family member Dialogue: 0,0:02:14.84,0:02:17.83,Default,,0000,0000,0000,,if you're seeing changes in behavior or ability. Dialogue: 0,0:02:18.32,0:02:22.60,Default,,0000,0000,0000,,A doctor's visit might be needed to rule out illness or side effects for medication. Dialogue: 0,0:02:28.59,0:02:29.21,Default,,0000,0000,0000,,Hi, Dialogue: 0,0:02:29.37,0:02:30.19,Default,,0000,0000,0000,,just checking in. Dialogue: 0,0:02:30.37,0:02:31.76,Default,,0000,0000,0000,,Do you need to use the restroom? Dialogue: 0,0:02:32.37,0:02:32.88,Default,,0000,0000,0000,,No. Dialogue: 0,0:02:33.13,0:02:33.64,Default,,0000,0000,0000,,Are you sure? Dialogue: 0,0:02:33.65,0:02:34.84,Default,,0000,0000,0000,,It's been a while. Dialogue: 0,0:02:35.09,0:02:36.48,Default,,0000,0000,0000,,I'm not a child. Dialogue: 0,0:02:36.70,0:02:38.00,Default,,0000,0000,0000,,Of course, I'm sure. Dialogue: 0,0:02:38.17,0:02:38.85,Default,,0000,0000,0000,,I understand, Dialogue: 0,0:02:38.89,0:02:40.08,Default,,0000,0000,0000,,but I have to check. Dialogue: 0,0:02:40.33,0:02:42.08,Default,,0000,0000,0000,,It's time to wash up for dinner now anyway, Dialogue: 0,0:02:42.29,0:02:43.49,Default,,0000,0000,0000,,so let's take care of that, Dialogue: 0,0:02:43.53,0:02:44.07,Default,,0000,0000,0000,,OK? Dialogue: 0,0:02:44.21,0:02:44.51,Default,,0000,0000,0000,,Oh, Dialogue: 0,0:02:44.65,0:02:45.17,Default,,0000,0000,0000,,OK. Dialogue: 0,0:02:53.24,0:02:53.95,Default,,0000,0000,0000,,Maybe we'll, Dialogue: 0,0:02:53.96,0:02:54.52,Default,,0000,0000,0000,,um, Dialogue: 0,0:02:55.00,0:02:55.96,Default,,0000,0000,0000,,change your pants too, Dialogue: 0,0:02:56.00,0:02:57.12,Default,,0000,0000,0000,,just to freshen up a little. Dialogue: 0,0:02:57.22,0:02:58.28,Default,,0000,0000,0000,,I didn't. Dialogue: 0,0:02:58.36,0:02:58.49,Default,,0000,0000,0000,,Oh, Dialogue: 0,0:02:58.56,0:02:59.72,Default,,0000,0000,0000,,it's OK. Darn it. Dialogue: 0,0:02:59.88,0:03:02.05,Default,,0000,0000,0000,,You must feel like you're babysitting a child. Dialogue: 0,0:03:02.32,0:03:02.49,Default,,0000,0000,0000,,No, Dialogue: 0,0:03:02.60,0:03:03.78,Default,,0000,0000,0000,,it's not a problem, Dialogue: 0,0:03:03.92,0:03:04.15,Default,,0000,0000,0000,,really. Dialogue: 0,0:03:04.36,0:03:05.27,Default,,0000,0000,0000,,We'll take care of it. Dialogue: 0,0:03:05.40,0:03:06.12,Default,,0000,0000,0000,,It's no problem. Dialogue: 0,0:03:06.24,0:03:12.64,Default,,0000,0000,0000,,Let's go. OK, let's sit. Dialogue: 0,0:03:14.62,0:03:15.11,Default,,0000,0000,0000,,OK. Dialogue: 0,0:03:18.27,0:03:19.15,Default,,0000,0000,0000,,There you go. Dialogue: 0,0:03:27.94,0:03:28.69,Default,,0000,0000,0000,,How's the book? Dialogue: 0,0:03:32.05,0:03:32.59,Default,,0000,0000,0000,,What? Dialogue: 0,0:03:34.59,0:03:35.33,Default,,0000,0000,0000,,The book. Dialogue: 0,0:03:35.50,0:03:36.33,Default,,0000,0000,0000,,Is it good? Dialogue: 0,0:03:36.58,0:03:38.09,Default,,0000,0000,0000,,Oh yes, Dialogue: 0,0:03:38.46,0:03:40.65,Default,,0000,0000,0000,,he's running from the man with no nose. Dialogue: 0,0:03:40.86,0:03:41.68,Default,,0000,0000,0000,,Voldemort? Dialogue: 0,0:03:41.94,0:03:43.37,Default,,0000,0000,0000,,Is he the one with no nose? Mmm-hmm. Dialogue: 0,0:03:44.98,0:03:45.67,Default,,0000,0000,0000,,Silly. Dialogue: 0,0:03:46.18,0:03:48.41,Default,,0000,0000,0000,,I don't know why they couldn't give him a nose. Dialogue: 0,0:03:49.10,0:03:50.05,Default,,0000,0000,0000,,Can you imagine? Dialogue: 0,0:03:50.94,0:03:52.07,Default,,0000,0000,0000,,No ears either. Dialogue: 0,0:03:52.95,0:03:55.94,Default,,0000,0000,0000,,I don't understand how he got those glasses to stay on. (LAUGHING SOUND) Dialogue: 0,0:03:56.73,0:03:59.73,Default,,0000,0000,0000,,The kids he went to school with must have been terrible about that. Dialogue: 0,0:04:01.54,0:04:02.55,Default,,0000,0000,0000,,No nose, Dialogue: 0,0:04:02.80,0:04:03.88,Default,,0000,0000,0000,,no ears, Dialogue: 0,0:04:04.78,0:04:06.42,Default,,0000,0000,0000,,scar on his forehead... Dialogue: 0,0:04:07.01,0:04:10.94,Default,,0000,0000,0000,,Children can be so cruel. Mmm-hmm. Dialogue: 0,0:04:11.64,0:04:12.39,Default,,0000,0000,0000,,My mother, Dialogue: 0,0:04:12.71,0:04:13.71,Default,,0000,0000,0000,,she was a school teacher, Dialogue: 0,0:04:13.84,0:04:14.43,Default,,0000,0000,0000,,you know? Oh. Dialogue: 0,0:04:15.45,0:04:18.24,Default,,0000,0000,0000,,She wouldn't tolerate any of that nonsense in her classroom. Dialogue: 0,0:04:19.77,0:04:22.48,Default,,0000,0000,0000,,And we couldn't get away with it either at home, Dialogue: 0,0:04:22.65,0:04:23.45,Default,,0000,0000,0000,,I'll tell you. Dialogue: 0,0:04:24.44,0:04:26.15,Default,,0000,0000,0000,,Any sass or any back talk, Dialogue: 0,0:04:26.36,0:04:27.71,Default,,0000,0000,0000,,and we get into trouble. Dialogue: 0,0:04:28.59,0:04:30.33,Default,,0000,0000,0000,,When father got home, he... Dialogue: 0,0:04:31.41,0:04:32.89,Default,,0000,0000,0000,,He was a door-to-door salesman, Dialogue: 0,0:04:32.93,0:04:33.89,Default,,0000,0000,0000,,you know? Oh. Dialogue: 0,0:04:34.05,0:04:35.44,Default,,0000,0000,0000,,He sold those... Dialogue: 0,0:04:35.98,0:04:36.49,Default,,0000,0000,0000,,What are they? Dialogue: 0,0:04:36.62,0:04:36.91,Default,,0000,0000,0000,,Those, Dialogue: 0,0:04:36.96,0:04:37.85,Default,,0000,0000,0000,,those things... Dialogue: 0,0:04:37.89,0:04:38.48,Default,,0000,0000,0000,,Oh, Dialogue: 0,0:04:38.69,0:04:39.03,Default,,0000,0000,0000,,you know, Dialogue: 0,0:04:39.09,0:04:39.73,Default,,0000,0000,0000,,those things, Dialogue: 0,0:04:39.81,0:04:41.16,Default,,0000,0000,0000,,they're square, Dialogue: 0,0:04:41.41,0:04:42.55,Default,,0000,0000,0000,,you know what I mean? Dialogue: 0,0:04:42.56,0:04:43.84,Default,,0000,0000,0000,,They're square. Dialogue: 0,0:04:45.21,0:04:46.56,Default,,0000,0000,0000,,Oh. Dialogue: 0,0:04:47.14,0:04:47.73,Default,,0000,0000,0000,,That's OK. Dialogue: 0,0:04:49.01,0:04:51.42,Default,,0000,0000,0000,,I bet your father was a really good salesman. Dialogue: 0,0:04:52.15,0:04:53.44,Default,,0000,0000,0000,,He was wonderful. Dialogue: 0,0:04:54.63,0:04:56.16,Default,,0000,0000,0000,,I loved him so. Dialogue: 0,0:04:56.89,0:04:57.15,Default,,0000,0000,0000,,Oh, Dialogue: 0,0:04:57.16,0:04:59.79,Default,,0000,0000,0000,,I bet you miss your father and mother from time to time. Dialogue: 0,0:04:59.86,0:05:00.84,Default,,0000,0000,0000,,They sound lovely. Dialogue: 0,0:05:12.38,0:05:14.03,Default,,0000,0000,0000,,Have you seen my glasses? Dialogue: 0,0:05:19.50,0:05:22.01,Default,,0000,0000,0000,,Maintain eye contact when communicating, Dialogue: 0,0:05:22.02,0:05:25.77,Default,,0000,0000,0000,,and try to approach the older adult from eye level or lower. Dialogue: 0,0:05:26.18,0:05:29.06,Default,,0000,0000,0000,,Standing above your client can make them feel threatened. Dialogue: 0,0:05:30.49,0:05:30.93,Default,,0000,0000,0000,,Hi, Dialogue: 0,0:05:30.94,0:05:31.39,Default,,0000,0000,0000,,Joan. Dialogue: 0,0:05:32.10,0:05:33.53,Default,,0000,0000,0000,,It's time for bed now. Dialogue: 0,0:05:34.49,0:05:36.13,Default,,0000,0000,0000,,Reduce distractions. Dialogue: 0,0:05:36.25,0:05:38.49,Default,,0000,0000,0000,,Use a calm voice and speak clearly, Dialogue: 0,0:05:38.69,0:05:39.17,Default,,0000,0000,0000,,slowly, Dialogue: 0,0:05:39.25,0:05:40.65,Default,,0000,0000,0000,,and in a friendly tone. Dialogue: 0,0:05:41.81,0:05:46.83,Default,,0000,0000,0000,,What? Now? (GESTURES OF BRUSHING TEETH AND GOING TO SLEEP) Dialogue: 0,0:05:47.34,0:05:48.41,Default,,0000,0000,0000,,That's ridiculous. Dialogue: 0,0:05:49.34,0:05:50.40,Default,,0000,0000,0000,,I just had breakfast, Dialogue: 0,0:05:50.45,0:05:51.88,Default,,0000,0000,0000,,it's barely 10 a.m. Dialogue: 0,0:05:55.62,0:05:57.17,Default,,0000,0000,0000,,Well, I liked your hearing doctor. Dialogue: 0,0:05:57.46,0:05:58.45,Default,,0000,0000,0000,,She seemed nice. Dialogue: 0,0:06:00.16,0:06:03.35,Default,,0000,0000,0000,,When did you meet my doctor? This afternoon, at your appointment, Dialogue: 0,0:06:03.64,0:06:04.00,Default,,0000,0000,0000,,remember? Dialogue: 0,0:06:06.22,0:06:06.88,Default,,0000,0000,0000,,Oh, Dialogue: 0,0:06:07.05,0:06:08.41,Default,,0000,0000,0000,,that's right. Dialogue: 0,0:06:09.85,0:06:11.36,Default,,0000,0000,0000,,She's really nice. Dialogue: 0,0:06:11.45,0:06:12.40,Default,,0000,0000,0000,,I thought so. Dialogue: 0,0:06:12.89,0:06:15.08,Default,,0000,0000,0000,,So, are you excited about your new hearing aid? Dialogue: 0,0:06:15.29,0:06:16.40,Default,,0000,0000,0000,,It's great. Dialogue: 0,0:06:16.97,0:06:18.21,Default,,0000,0000,0000,,I hear everything now. Dialogue: 0,0:06:18.37,0:06:18.76,Default,,0000,0000,0000,,Good. Dialogue: 0,0:06:19.21,0:06:20.64,Default,,0000,0000,0000,,So, let's go brush your teeth. Dialogue: 0,0:06:21.29,0:06:21.92,Default,,0000,0000,0000,,OK. Dialogue: 0,0:06:22.49,0:06:24.16,Default,,0000,0000,0000,,Don't argue with your client. Dialogue: 0,0:06:24.49,0:06:27.10,Default,,0000,0000,0000,,If they're saying something that you know is incorrect, Dialogue: 0,0:06:27.45,0:06:29.40,Default,,0000,0000,0000,,try to move the conversation around the Dialogue: 0,0:06:29.40,0:06:31.65,Default,,0000,0000,0000,,issue rather than directly contradicting them. Dialogue: 0,0:06:34.32,0:06:35.11,Default,,0000,0000,0000,,OK, Dialogue: 0,0:06:35.61,0:06:36.67,Default,,0000,0000,0000,,sit on the bed, Dialogue: 0,0:06:36.88,0:06:37.63,Default,,0000,0000,0000,,please. Dialogue: 0,0:06:40.06,0:06:40.07,Default,,0000,0000,0000,,Good. Dialogue: 0,0:06:41.92,0:06:43.40,Default,,0000,0000,0000,,Now, take your slippers off. Dialogue: 0,0:06:46.96,0:06:46.97,Default,,0000,0000,0000,,OK. Dialogue: 0,0:06:47.77,0:06:48.98,Default,,0000,0000,0000,,Now we're gonna lie down. Dialogue: 0,0:06:49.23,0:06:51.91,Default,,0000,0000,0000,,Give simple directions one step at a time. Dialogue: 0,0:06:54.51,0:06:55.20,Default,,0000,0000,0000,,All right. Dialogue: 0,0:06:56.35,0:06:57.57,Default,,0000,0000,0000,,Would you like to read a while? Dialogue: 0,0:06:58.28,0:06:58.59,Default,,0000,0000,0000,,Yes, Dialogue: 0,0:06:58.67,0:06:59.14,Default,,0000,0000,0000,,I would. Dialogue: 0,0:06:59.26,0:06:59.63,Default,,0000,0000,0000,,OK. Dialogue: 0,0:07:00.40,0:07:01.08,Default,,0000,0000,0000,,There you go. Dialogue: 0,0:07:01.79,0:07:02.10,Default,,0000,0000,0000,,All right, Dialogue: 0,0:07:02.22,0:07:03.34,Default,,0000,0000,0000,,and I'll be back in 20 minutes, Dialogue: 0,0:07:03.38,0:07:03.95,Default,,0000,0000,0000,,OK? Dialogue: 0,0:07:04.39,0:07:04.83,Default,,0000,0000,0000,,All right. Dialogue: 0,0:07:04.90,0:07:05.22,Default,,0000,0000,0000,,OK. Dialogue: 0,0:07:06.87,0:07:09.66,Default,,0000,0000,0000,,Ask yes or no questions whenever possible. Dialogue: 0,0:07:12.68,0:07:12.69,Default,,0000,0000,0000,,All Dialogue: 0,0:07:13.03,0:07:13.49,Default,,0000,0000,0000,,right, Dialogue: 0,0:07:13.63,0:07:15.71,Default,,0000,0000,0000,,let's try to use the bathroom once more before bed. Dialogue: 0,0:07:29.59,0:07:30.29,Default,,0000,0000,0000,,All right, Dialogue: 0,0:07:30.58,0:07:31.17,Default,,0000,0000,0000,,stand, Dialogue: 0,0:07:31.18,0:07:33.25,Default,,0000,0000,0000,,please. Good. Dialogue: 0,0:07:33.39,0:07:34.26,Default,,0000,0000,0000,,Where are we going? Dialogue: 0,0:07:34.37,0:07:35.46,Default,,0000,0000,0000,,We're going to the bathroom. Dialogue: 0,0:07:35.91,0:07:36.25,Default,,0000,0000,0000,,Oh, Dialogue: 0,0:07:36.40,0:07:37.00,Default,,0000,0000,0000,,all right, Dialogue: 0,0:07:37.07,0:07:37.63,Default,,0000,0000,0000,,OK. Dialogue: 0,0:07:37.91,0:07:40.79,Default,,0000,0000,0000,,Your client will need more assistance with ADLs Dialogue: 0,0:07:40.79,0:07:44.42,Default,,0000,0000,0000,,and IADLs like choosing proper clothing for the season Dialogue: 0,0:07:44.59,0:07:46.23,Default,,0000,0000,0000,,and remembering to use the toilet. Dialogue: 0,0:07:46.78,0:07:50.05,Default,,0000,0000,0000,,Your client will also need assistance with regular bathing. Dialogue: 0,0:07:50.38,0:07:53.77,Default,,0000,0000,0000,,Communication difficulties can cause your client to withdraw, Dialogue: 0,0:07:53.98,0:07:55.69,Default,,0000,0000,0000,,leading to feelings of depression. Dialogue: 0,0:07:56.06,0:07:56.22,Default,,0000,0000,0000,,Hey, Dialogue: 0,0:07:56.26,0:07:57.88,Default,,0000,0000,0000,,we were just talking about your garden. Dialogue: 0,0:07:58.22,0:07:59.05,Default,,0000,0000,0000,,What do you think? Dialogue: 0,0:07:59.34,0:08:01.05,Default,,0000,0000,0000,,Should we have someone plant some roses? Dialogue: 0,0:08:01.22,0:08:02.58,Default,,0000,0000,0000,,I like roses. Dialogue: 0,0:08:02.70,0:08:03.34,Default,,0000,0000,0000,,I know you do. Dialogue: 0,0:08:03.42,0:08:05.25,Default,,0000,0000,0000,,I think you'd enjoy having them. Dialogue: 0,0:08:05.50,0:08:08.18,Default,,0000,0000,0000,,Actively engage your client in one-on-one Dialogue: 0,0:08:08.18,0:08:11.50,Default,,0000,0000,0000,,conversations to avoid feelings of exclusion and isolation. Dialogue: 0,0:08:12.16,0:08:13.32,Default,,0000,0000,0000,,Try to be flexible, Dialogue: 0,0:08:13.56,0:08:13.93,Default,,0000,0000,0000,,patient, Dialogue: 0,0:08:14.04,0:08:16.91,Default,,0000,0000,0000,,and supportive as your client tries to communicate. Dialogue: 0,0:08:17.24,0:08:21.35,Default,,0000,0000,0000,,The way you say something is often more important than what you say. Dialogue: 0,0:08:21.80,0:08:22.55,Default,,0000,0000,0000,,What do you need? Dialogue: 0,0:08:24.71,0:08:26.29,Default,,0000,0000,0000,,Have you seen my glasses? (GESTURES TOWARDS NECK) Dialogue: 0,0:08:28.48,0:08:29.28,Default,,0000,0000,0000,,Oh, Dialogue: 0,0:08:30.45,0:08:32.22,Default,,0000,0000,0000,,why can't I remember that? Dialogue: 0,0:08:32.30,0:08:33.21,Default,,0000,0000,0000,,That's OK. Dialogue: 0,0:08:33.33,0:08:34.72,Default,,0000,0000,0000,,That's why I'm here. Dialogue: 0,0:08:35.06,0:08:37.49,Default,,0000,0000,0000,,So, what do you think about white roses? Dialogue: 0,0:08:37.61,0:08:40.04,Default,,0000,0000,0000,,If your client repeatedly asks a question, Dialogue: 0,0:08:40.41,0:08:43.34,Default,,0000,0000,0000,,remember that they can't recall the answer you just provided. Dialogue: 0,0:08:43.77,0:08:46.68,Default,,0000,0000,0000,,Instead of answering the same question multiple times, Dialogue: 0,0:08:47.05,0:08:50.88,Default,,0000,0000,0000,,try reassuring them that everything is fine and you're there to help. Dialogue: 0,0:08:51.21,0:08:51.54,Default,,0000,0000,0000,,Then, Dialogue: 0,0:08:51.77,0:08:54.73,Default,,0000,0000,0000,,try to distract them by discussing a new pleasant topic. Dialogue: 0,0:08:58.91,0:09:00.03,Default,,0000,0000,0000,,Would you like some help eating? Dialogue: 0,0:09:04.14,0:09:05.02,Default,,0000,0000,0000,,Let me help you. Dialogue: 0,0:09:05.33,0:09:06.51,Default,,0000,0000,0000,,Be observant. Dialogue: 0,0:09:06.77,0:09:09.58,Default,,0000,0000,0000,,You will need to adjust your communication tactics as Dialogue: 0,0:09:09.58,0:09:12.94,Default,,0000,0000,0000,,your client's needs increase and change throughout the stage.