[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.01,0:00:04.63,Default,,0000,0000,0000,,I was told to instruct both my tellers and more of my personal bankers
Dialogue: 0,0:00:05.24,0:00:05.91,Default,,0000,0000,0000,,that
Dialogue: 0,0:00:06.32,0:00:08.40,Default,,0000,0000,0000,,they needed to hit their goals no matter what.
Dialogue: 0,0:00:12.61,0:00:15.01,Default,,0000,0000,0000,,The challenges that I faced were
Dialogue: 0,0:00:15.39,0:00:17.57,Default,,0000,0000,0000,,the astronomical goals that were set.
Dialogue: 0,0:00:21.92,0:00:23.44,Default,,0000,0000,0000,,It was the pressure of
Dialogue: 0,0:00:23.71,0:00:24.86,Default,,0000,0000,0000,,having to
Dialogue: 0,0:00:25.31,0:00:27.14,Default,,0000,0000,0000,,hold the team accountable
Dialogue: 0,0:00:27.71,0:00:32.68,Default,,0000,0000,0000,,to very unrealistic standards. And so, it would be phone calls all the time,
Dialogue: 0,0:00:32.79,0:00:34.02,Default,,0000,0000,0000,,it would be emails,
Dialogue: 0,0:00:34.03,0:00:37.58,Default,,0000,0000,0000,,it would be visits, it would be constant in your face.
Dialogue: 0,0:00:37.83,0:00:38.62,Default,,0000,0000,0000,,What are you doing?
Dialogue: 0,0:00:38.79,0:00:42.11,Default,,0000,0000,0000,,There might be conference calls five times a day,
Dialogue: 0,0:00:42.39,0:00:42.80,Default,,0000,0000,0000,,like
Dialogue: 0,0:00:42.95,0:00:44.99,Default,,0000,0000,0000,,the managers would have to be on a conference call at
Dialogue: 0,0:00:44.99,0:00:48.16,Default,,0000,0000,0000,,8 o'clock and then there was a mid-morning check-in call.
Dialogue: 0,0:00:48.72,0:00:50.35,Default,,0000,0000,0000,,Then there was a 12 o'clock call,
Dialogue: 0,0:00:50.56,0:00:51.99,Default,,0000,0000,0000,,then there was a 2:30 call,
Dialogue: 0,0:00:52.04,0:00:53.60,Default,,0000,0000,0000,,and then a 5 o'clock call.
Dialogue: 0,0:00:53.72,0:00:54.57,Default,,0000,0000,0000,,What did you do?
Dialogue: 0,0:00:57.40,0:00:59.47,Default,,0000,0000,0000,,What are your bankers going to
Dialogue: 0,0:00:59.68,0:00:59.95,Default,,0000,0000,0000,,do?
Dialogue: 0,0:00:59.96,0:01:00.63,Default,,0000,0000,0000,,How
Dialogue: 0,0:01:00.80,0:01:01.03,Default,,0000,0000,0000,,many
Dialogue: 0,0:01:01.04,0:01:02.87,Default,,0000,0000,0000,,appointments they have 
Dialogue: 0,0:01:02.88,0:01:02.89,Default,,0000,0000,0000,,today?
Dialogue: 0,0:01:03.76,0:01:03.96,Default,,0000,0000,0000,,What
Dialogue: 0,0:01:04.04,0:01:05.71,Default,,0000,0000,0000,,was the appointment set for?
Dialogue: 0,0:01:05.84,0:01:06.79,Default,,0000,0000,0000,,For the bankers,
Dialogue: 0,0:01:07.36,0:01:07.57,Default,,0000,0000,0000,,there
Dialogue: 0,0:01:07.57,0:01:09.26,Default,,0000,0000,0000,,were five profiling conversations,
Dialogue: 0,0:01:09.35,0:01:10.72,Default,,0000,0000,0000,,two future appointments,
Dialogue: 0,0:01:10.80,0:01:12.43,Default,,0000,0000,0000,,and nine core solutions
Dialogue: 0,0:01:12.72,0:01:13.75,Default,,0000,0000,0000,,that were required
Dialogue: 0,0:01:13.88,0:01:14.59,Default,,0000,0000,0000,,daily.
Dialogue: 0,0:01:15.04,0:01:15.59,Default,,0000,0000,0000,,The
Dialogue: 0,0:01:15.96,0:01:19.12,Default,,0000,0000,0000,,icing on the cake for me was when I had my district
Dialogue: 0,0:01:19.12,0:01:23.48,Default,,0000,0000,0000,,manager tell me that I don't care how you get the goals,
Dialogue: 0,0:01:23.64,0:01:24.88,Default,,0000,0000,0000,,just cover your assets.
Dialogue: 0,0:01:25.88,0:01:29.06,Default,,0000,0000,0000,,The district manager had come into my office and she said to me,
Dialogue: 0,0:01:29.10,0:01:29.50,Default,,0000,0000,0000,,"Rasheeda,
Dialogue: 0,0:01:29.54,0:01:30.29,Default,,0000,0000,0000,,I like you.
Dialogue: 0,0:01:30.58,0:01:31.89,Default,,0000,0000,0000,,I don't want to fire you,
Dialogue: 0,0:01:32.10,0:01:32.50,Default,,0000,0000,0000,,but
Dialogue: 0,0:01:32.54,0:01:33.97,Default,,0000,0000,0000,,your bankers are lazy.
Dialogue: 0,0:01:33.98,0:01:34.86,Default,,0000,0000,0000,,They need
Dialogue: 0,0:01:35.09,0:01:37.50,Default,,0000,0000,0000,,to sell more accounts to the clients."
Dialogue: 0,0:01:37.74,0:01:39.37,Default,,0000,0000,0000,,So, the idea was,
Dialogue: 0,0:01:39.62,0:01:39.72,Default,,0000,0000,0000,,"Well,
Dialogue: 0,0:01:39.74,0:01:42.25,Default,,0000,0000,0000,,you're opening this checking account and here's what comes with it."
Dialogue: 0,0:01:42.38,0:01:42.57,Default,,0000,0000,0000,,Well,
Dialogue: 0,0:01:42.69,0:01:43.61,Default,,0000,0000,0000,,"I don't want that."
Dialogue: 0,0:01:43.69,0:01:43.91,Default,,0000,0000,0000,,"Oh,
Dialogue: 0,0:01:44.05,0:01:45.25,Default,,0000,0000,0000,,but it doesn't cost you anything.
Dialogue: 0,0:01:45.29,0:01:46.16,Default,,0000,0000,0000,,It comes with it."
Dialogue: 0,0:01:46.29,0:01:46.81,Default,,0000,0000,0000,,We were told,
Dialogue: 0,0:01:46.86,0:01:47.04,Default,,0000,0000,0000,,well,
Dialogue: 0,0:01:47.09,0:01:47.48,Default,,0000,0000,0000,,you know,
Dialogue: 0,0:01:47.69,0:01:50.68,Default,,0000,0000,0000,,"They could have a checking account for gas
Dialogue: 0,0:01:50.89,0:01:52.51,Default,,0000,0000,0000,,they could have an account for grocery,
Dialogue: 0,0:01:52.61,0:01:55.44,Default,,0000,0000,0000,,they could have a checking account for holiday."
Dialogue: 0,0:01:55.61,0:01:57.33,Default,,0000,0000,0000,,Here's a great idea how you can save for Christmas.
Dialogue: 0,0:01:57.41,0:01:58.84,Default,,0000,0000,0000,,Let's open you another checking account.
Dialogue: 0,0:02:02.34,0:02:02.85,Default,,0000,0000,0000,,She said,
Dialogue: 0,0:02:03.02,0:02:03.15,Default,,0000,0000,0000,,"Well,
Dialogue: 0,0:02:03.30,0:02:06.29,Default,,0000,0000,0000,,how come he didn't sell the customer online banking?"
Dialogue: 0,0:02:06.50,0:02:06.78,Default,,0000,0000,0000,,I said,
Dialogue: 0,0:02:06.86,0:02:06.99,Default,,0000,0000,0000,,"Well,
Dialogue: 0,0:02:07.10,0:02:08.74,Default,,0000,0000,0000,,she's an older customer.
Dialogue: 0,0:02:08.86,0:02:11.17,Default,,0000,0000,0000,,She's across at the nursing home.
Dialogue: 0,0:02:11.46,0:02:12.93,Default,,0000,0000,0000,,She doesn't have a computer."
Dialogue: 0,0:02:13.22,0:02:13.50,Default,,0000,0000,0000,,She said,
Dialogue: 0,0:02:13.54,0:02:13.66,Default,,0000,0000,0000,,Well,
Dialogue: 0,0:02:13.82,0:02:14.27,Default,,0000,0000,0000,,you know,
Dialogue: 0,0:02:14.74,0:02:16.49,Default,,0000,0000,0000,,there's a way he could have done it.
Dialogue: 0,0:02:16.66,0:02:18.09,Default,,0000,0000,0000,,It got to a point where
Dialogue: 0,0:02:18.34,0:02:19.56,Default,,0000,0000,0000,,mentally and physically,
Dialogue: 0,0:02:19.64,0:02:21.61,Default,,0000,0000,0000,,I couldn't take the pressure anymore.
Dialogue: 0,0:02:21.90,0:02:22.70,Default,,0000,0000,0000,,So, I called out,
Dialogue: 0,0:02:23.08,0:02:23.22,Default,,0000,0000,0000,,you know,
Dialogue: 0,0:02:23.30,0:02:26.09,Default,,0000,0000,0000,,I let them know that I wasn't well and
Dialogue: 0,0:02:26.54,0:02:30.77,Default,,0000,0000,0000,,when I got into work the following day, I signed into my email,
Dialogue: 0,0:02:31.06,0:02:33.19,Default,,0000,0000,0000,,and there was an email and the heading
Dialogue: 0,0:02:33.19,0:02:36.20,Default,,0000,0000,0000,,of the email says, "Termination letter for Rasheeda,"
Dialogue: 0,0:02:36.79,0:02:37.31,Default,,0000,0000,0000,,and I thought,
Dialogue: 0,0:02:37.35,0:02:38.46,Default,,0000,0000,0000,,"Oh my gosh,
Dialogue: 0,0:02:39.15,0:02:40.62,Default,,0000,0000,0000,,she's going to fire me."
Dialogue: 0,0:02:40.91,0:02:42.74,Default,,0000,0000,0000,,Then I wrote her an email and I said,
Dialogue: 0,0:02:42.83,0:02:45.43,Default,,0000,0000,0000,,"Obviously, you did not mean to send this to me,
Dialogue: 0,0:02:45.50,0:02:46.18,Default,,0000,0000,0000,,but you did."
Dialogue: 0,0:02:46.35,0:02:49.71,Default,,0000,0000,0000,,Then I forwarded that email to John Stumpf
Dialogue: 0,0:02:52.20,0:02:54.83,Default,,0000,0000,0000,,to let him know exactly what was happening that
Dialogue: 0,0:02:55.10,0:02:56.73,Default,,0000,0000,0000,,the bankers were telling,
Dialogue: 0,0:02:57.30,0:02:59.90,Default,,0000,0000,0000,,telling my district manager that, you know,
Dialogue: 0,0:03:00.42,0:03:05.90,Default,,0000,0000,0000,,other bankers are opening accounts, they're churning, can you look into that?
Dialogue: 0,0:03:06.38,0:03:07.69,Default,,0000,0000,0000,,But I got no response.
Dialogue: 0,0:03:07.94,0:03:08.93,Default,,0000,0000,0000,,I went and saw
Dialogue: 0,0:03:09.59,0:03:14.45,Default,,0000,0000,0000,,my primary physician that same day and I ended up being off for
Dialogue: 0,0:03:14.70,0:03:15.54,Default,,0000,0000,0000,,12 weeks
Dialogue: 0,0:03:16.31,0:03:19.62,Default,,0000,0000,0000,,with severe depression where I didn't drive
Dialogue: 0,0:03:20.07,0:03:21.72,Default,,0000,0000,0000,,for at least 6 or 7 weeks,
Dialogue: 0,0:03:21.79,0:03:22.98,Default,,0000,0000,0000,,I didn't leave the house.
Dialogue: 0,0:03:23.27,0:03:26.27,Default,,0000,0000,0000,,I was on disability. She still kept, you know... She
Dialogue: 0,0:03:26.27,0:03:28.51,Default,,0000,0000,0000,,still kept calling me, sending me texts "Hey Rasheeda,
Dialogue: 0,0:03:28.71,0:03:29.83,Default,,0000,0000,0000,,can you come in today?"
Dialogue: 0,0:03:29.95,0:03:30.82,Default,,0000,0000,0000,,But I couldn't
Dialogue: 0,0:03:31.43,0:03:32.74,Default,,0000,0000,0000,,go to work every day
Dialogue: 0,0:03:33.19,0:03:35.30,Default,,0000,0000,0000,,knowing that what they were asking me to do
Dialogue: 0,0:03:35.55,0:03:37.23,Default,,0000,0000,0000,,I didn't believe in and I couldn't do.