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Welcome back!

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Let’s dive into the essential rules[br]for managing your Membership payments,

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understanding Pending[br]and Inactive statuses,

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and how to reactivate your account.

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Let’s start with a few booking rules[br]for new Members

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once they activate their Membership plan.

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Once you’ve activated your Membership,

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you can immediately use your Reward Points[br]to book a cruise with INsider Pricing,

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but you must do so at least 21 days[br]before departure,

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or 90 days if using Reward Points alone.

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For inStays,

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there’s a 14-day waiting period[br]before you can book with INsider Pricing,

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which aligns with our 14-day Money-Back[br]guarantee.

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Staying Active

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Most Members choose to stay active[br]to enjoy continuous benefits,

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which requires making[br]monthly payments on time.

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To make things simple,

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we strongly recommend[br]setting up a Recurring Payment Profile

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as soon as your Membership is activated.

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Here’s how to simplify this:

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Sign in to your inCruises account.

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On the left menu panel,[br]click ‘Payments’ and then ‘Invoices.’

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Click ‘Add Card’[br]in the Recurring Billing window.

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Choose your preferred currency.

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Make sure it matches the currency[br]of the card you’re adding

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to avoid payment issues.

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Enter your payment card details[br]and confirm.

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Designate your “default” card[br]as the primary payment method.

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Adding a secondary card as a backup,[br]ensures your membership remains active

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even if the primary card fails.

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Your default card will serve[br]as the primary payment method.

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For added security,

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we recommend adding[br]a secondary card as a backup

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to ensure[br]uninterrupted Membership benefits.

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When your monthly invoice is ready,

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the system will automatically charge[br]the default card.

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If payment fails,[br]it will attempt to charge the backup card,

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or cards.

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As a last resort,

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the system will use funds[br]from your inCruises Wallet Balance.

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If all options fail,

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you’ll receive an email reminder[br]to make the payment manually.

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It’s important to know

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that inCruises Membership doesn’t[br]require long-term contracts.

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Payments are made month-to-month,

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and Members can cancel anytime[br]without further obligations.

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Now let’s talk about Staying Active.

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Every month, active Members enjoy[br]access to INsider Pricing.

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Additional Reward Points[br]with every payment.

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The Retention[br]of the full Reward Point Balance,

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ensuring maximum value[br]from their Membership.

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Most Club Members choose[br]to remain Active Members indefinitely.

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They love how their Membership[br]helps them develop an elevated lifestyle

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with travel for years to come.

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To maximize your Member Rewards,[br]here’s the best practice:

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Pay your invoice as early as possible,

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ideally within the first five days[br]after receiving it.

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For convenience,

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you have a 30-day payment window[br]from the time the invoice is issued.

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Payments made within this period[br]keep your Membership active.

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What happens if you don’t pay?

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When an invoice is issued,[br]a 30-day pending period begins.

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During this time,[br]unpaid accounts are considered “Pending.”

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While pending, [br]Members cannot book with INsider Pricing

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or use Reward Points.

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To restore Active status,

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simply make the payment,[br]and all benefits will resume.

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Inactive Status & Reactivation

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If payment is not made within 30 days,[br]the account moves to inactive status.

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When an account becomes Inactive,

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any Doubled Reward Points earned[br]through monthly Membership payments

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will be lost.

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Remaining Reward Points[br]in your account will be adjusted

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to match the total amount[br]you personally paid for your Membership.

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All Reward Points received[br]through Membership Free

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will be forfeited.

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Inactive Members can still use[br]their remaining points

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to reduce travel costs by up to 17%.

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New Reward Points cannot be earned

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until the Membership is reactivated.

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And to reactivate, Members need[br]to make both an Activation Payment

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and a Monthly Membership Payment.

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Once reactivated,[br]they can immediately resume

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earning and using Reward Points.

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Finally,

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let’s talk about flexibility and security.

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All Membership payments are[br]100% protected by Trust My Travel,

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providing peace of mind

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in case of any unforeseen[br]financial issues with inCruises.

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Keep in mind, though,[br]this is not trip-specific insurance.

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For additional booking protection,[br]consider inCruises’ Payment Protection

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or third-party trip insurance.

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Let’s quickly summarize the key features

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of Membership payments:

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Number one: Active Status.

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Make monthly payments within 30 days

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to maintain INsider Pricing[br]and Reward Point privileges.

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Number two: Payment Options.

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Set up recurring payments[br]with a backup to avoid interruptions.

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Number three: Inactive Accounts.

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Inactive status results[br]in lost privileges,

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but accounts can be reactivated easily.

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Number four: Payment Protection.

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All payments are safeguarded[br]by Trust My Travel.

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So, stay active,

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keep maximizing your benefits,

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and make the most[br]of your inCruises Membership!

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Now, let’s test your understanding[br]with a quick quiz.