Welcome back!
Let’s dive into the essential rules for managing your Membership payments,
understanding Pending and Inactive statuses,
and how to reactivate your account.
Let’s start with a few booking rules for new Members
once they activate their Membership plan.
Once you’ve activated your Membership,
you can immediately use your Reward Points to book a cruise with INsider Pricing,
but you must do so at least 21 days before departure,
or 90 days if using Reward Points alone.
For inStays,
there’s a 14-day waiting period before you can book with INsider Pricing,
which aligns with our 14-day Money-Back guarantee.
Staying Active
Most Members choose to stay active to enjoy continuous benefits,
which requires making monthly payments on time.
To make things simple,
we strongly recommend setting up a Recurring Payment Profile
as soon as your Membership is activated.
Here’s how to simplify this:
Sign in to your inCruises account.
On the left menu panel, click ‘Payments’ and then ‘Invoices.’
Click ‘Add Card’ in the Recurring Billing window.
Choose your preferred currency.
Make sure it matches the currency of the card you’re adding
to avoid payment issues.
Enter your payment card details and confirm.
Designate your “default” card as the primary payment method.
Adding a secondary card as a backup, ensures your membership remains active
even if the primary card fails.
Your default card will serve as the primary payment method.
For added security,
we recommend adding a secondary card as a backup
to ensure uninterrupted Membership benefits.
When your monthly invoice is ready,
the system will automatically charge the default card.
If payment fails, it will attempt to charge the backup card,
or cards.
As a last resort,
the system will use funds from your inCruises Wallet Balance.
If all options fail,
you’ll receive an email reminder to make the payment manually.
It’s important to know
that inCruises Membership doesn’t require long-term contracts.
Payments are made month-to-month,
and Members can cancel anytime without further obligations.
Now let’s talk about Staying Active.
Every month, active Members enjoy access to INsider Pricing.
Additional Reward Points with every payment.
The Retention of the full Reward Point Balance,
ensuring maximum value from their Membership.
Most Club Members choose to remain Active Members indefinitely.
They love how their Membership helps them develop an elevated lifestyle
with travel for years to come.
To maximize your Member Rewards, here’s the best practice:
Pay your invoice as early as possible,
ideally within the first five days after receiving it.
For convenience,
you have a 30-day payment window from the time the invoice is issued.
Payments made within this period keep your Membership active.
What happens if you don’t pay?
When an invoice is issued, a 30-day pending period begins.
During this time, unpaid accounts are considered “Pending.”
While pending, Members cannot book with INsider Pricing
or use Reward Points.
To restore Active status,
simply make the payment, and all benefits will resume.
Inactive Status & Reactivation
If payment is not made within 30 days, the account moves to inactive status.
When an account becomes Inactive,
any Doubled Reward Points earned through monthly Membership payments
will be lost.
Remaining Reward Points in your account will be adjusted
to match the total amount you personally paid for your Membership.
All Reward Points received through Membership Free
will be forfeited.
Inactive Members can still use their remaining points
to reduce travel costs by up to 17%.
New Reward Points cannot be earned
until the Membership is reactivated.
And to reactivate, Members need to make both an Activation Payment
and a Monthly Membership Payment.
Once reactivated, they can immediately resume
earning and using Reward Points.
Finally,
let’s talk about flexibility and security.
All Membership payments are 100% protected by Trust My Travel,
providing peace of mind
in case of any unforeseen financial issues with inCruises.
Keep in mind, though, this is not trip-specific insurance.
For additional booking protection, consider inCruises’ Payment Protection
or third-party trip insurance.
Let’s quickly summarize the key features
of Membership payments:
Number one: Active Status.
Make monthly payments within 30 days
to maintain INsider Pricing and Reward Point privileges.
Number two: Payment Options.
Set up recurring payments with a backup to avoid interruptions.
Number three: Inactive Accounts.
Inactive status results in lost privileges,
but accounts can be reactivated easily.
Number four: Payment Protection.
All payments are safeguarded by Trust My Travel.
So, stay active,
keep maximizing your benefits,
and make the most of your inCruises Membership!
Now, let’s test your understanding with a quick quiz.