WEBVTT

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Welcome back!

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Let’s dive into the essential rules
for managing your Membership payments,

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understanding Pending
and Inactive statuses,

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and how to reactivate your account.

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Let’s start with a few booking rules
for new Members

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once they activate their Membership plan.

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Once you’ve activated your Membership,

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you can immediately use your Reward Points
to book a cruise with INsider Pricing,

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but you must do so at least 21 days
before departure,

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or 90 days if using Reward Points alone.

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For inStays,

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there’s a 14-day waiting period
before you can book with INsider Pricing,

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which aligns with our 14-day Money-Back
guarantee.

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Staying Active

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Most Members choose to stay active
to enjoy continuous benefits,

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which requires making
monthly payments on time.

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To make things simple,

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we strongly recommend
setting up a Recurring Payment Profile

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as soon as your Membership is activated.

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Here’s how to simplify this:

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Sign in to your inCruises account.

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On the left menu panel,
click ‘Payments’ and then ‘Invoices.’

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Click ‘Add Card’
in the Recurring Billing window.

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Choose your preferred currency.

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Make sure it matches the currency
of the card you’re adding

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to avoid payment issues.

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Enter your payment card details
and confirm.

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Designate your “default” card
as the primary payment method.

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Adding a secondary card as a backup,
ensures your membership remains active

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even if the primary card fails.

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Your default card will serve
as the primary payment method.

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For added security,

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we recommend adding
a secondary card as a backup

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to ensure
uninterrupted Membership benefits.

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When your monthly invoice is ready,

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the system will automatically charge
the default card.

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If payment fails,
it will attempt to charge the backup card,

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or cards.

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As a last resort,

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the system will use funds
from your inCruises Wallet Balance.

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If all options fail,

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you’ll receive an email reminder
to make the payment manually.

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It’s important to know

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that inCruises Membership doesn’t
require long-term contracts.

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Payments are made month-to-month,

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and Members can cancel anytime
without further obligations.

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Now let’s talk about Staying Active.

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Every month, active Members enjoy
access to INsider Pricing.

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Additional Reward Points
with every payment.

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The Retention
of the full Reward Point Balance,

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ensuring maximum value
from their Membership.

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Most Club Members choose
to remain Active Members indefinitely.

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They love how their Membership
helps them develop an elevated lifestyle

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with travel for years to come.

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To maximize your Member Rewards,
here’s the best practice:

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Pay your invoice as early as possible,

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ideally within the first five days
after receiving it.

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For convenience,

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you have a 30-day payment window
from the time the invoice is issued.

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Payments made within this period
keep your Membership active.

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What happens if you don’t pay?

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When an invoice is issued,
a 30-day pending period begins.

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During this time,
unpaid accounts are considered “Pending.”

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While pending, 
Members cannot book with INsider Pricing

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or use Reward Points.

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To restore Active status,

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simply make the payment,
and all benefits will resume.

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Inactive Status & Reactivation

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If payment is not made within 30 days,
the account moves to inactive status.

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When an account becomes Inactive,

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any Doubled Reward Points earned
through monthly Membership payments

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will be lost.

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Remaining Reward Points
in your account will be adjusted

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to match the total amount
you personally paid for your Membership.

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All Reward Points received
through Membership Free

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will be forfeited.

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Inactive Members can still use
their remaining points

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to reduce travel costs by up to 17%.

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New Reward Points cannot be earned

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until the Membership is reactivated.

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And to reactivate, Members need
to make both an Activation Payment

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and a Monthly Membership Payment.

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Once reactivated,
they can immediately resume

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earning and using Reward Points.

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Finally,

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let’s talk about flexibility and security.

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All Membership payments are
100% protected by Trust My Travel,

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providing peace of mind

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in case of any unforeseen
financial issues with inCruises.

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Keep in mind, though,
this is not trip-specific insurance.

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For additional booking protection,
consider inCruises’ Payment Protection

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or third-party trip insurance.

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Let’s quickly summarize the key features

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of Membership payments:

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Number one: Active Status.

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Make monthly payments within 30 days

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to maintain INsider Pricing
and Reward Point privileges.

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Number two: Payment Options.

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Set up recurring payments
with a backup to avoid interruptions.

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Number three: Inactive Accounts.

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Inactive status results
in lost privileges,

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but accounts can be reactivated easily.

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Number four: Payment Protection.

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All payments are safeguarded
by Trust My Travel.

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So, stay active,

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keep maximizing your benefits,

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and make the most
of your inCruises Membership!

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Now, let’s test your understanding
with a quick quiz.