[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:03.38,0:00:06.51,Default,,0000,0000,0000,,We have 16 greenhouses. We grow in
Dialogue: 0,0:00:06.51,0:00:09.33,Default,,0000,0000,0000,,36,000 square feet of greenhouse. We grow
Dialogue: 0,0:00:09.33,0:00:11.97,Default,,0000,0000,0000,,for this park citywide. We also grow for
Dialogue: 0,0:00:11.97,0:00:14.28,Default,,0000,0000,0000,,the zoo and the Denver Botanic Gardens. We
Dialogue: 0,0:00:14.28,0:00:16.38,Default,,0000,0000,0000,,have 30 horticulturists that help
Dialogue: 0,0:00:16.38,0:00:19.44,Default,,0000,0000,0000,,maintain all the 40-plus parks. There was
Dialogue: 0,0:00:19.44,0:00:21.66,Default,,0000,0000,0000,,a lot of talk about the problems that
Dialogue: 0,0:00:21.66,0:00:23.34,Default,,0000,0000,0000,,were here, but there wasn't a lot of how
Dialogue: 0,0:00:23.34,0:00:24.75,Default,,0000,0000,0000,,are we going to fix these problems and
Dialogue: 0,0:00:24.75,0:00:26.81,Default,,0000,0000,0000,,how are we going to find those solutions.
Dialogue: 0,0:00:26.81,0:00:28.38,Default,,0000,0000,0000,,In the past, it used to be people would
Dialogue: 0,0:00:28.38,0:00:29.79,Default,,0000,0000,0000,,either be at the garage door and they'd
Dialogue: 0,0:00:29.79,0:00:31.29,Default,,0000,0000,0000,,load up plants that way, or they would
Dialogue: 0,0:00:31.29,0:00:33.15,Default,,0000,0000,0000,,actually drive through the hallway and
Dialogue: 0,0:00:33.15,0:00:34.98,Default,,0000,0000,0000,,go from one end of the greenhouse out
Dialogue: 0,0:00:34.98,0:00:36.81,Default,,0000,0000,0000,,the other. You'd call somebody and be like, Hey, can
Dialogue: 0,0:00:36.81,0:00:38.40,Default,,0000,0000,0000,,I place an order for 2:00?
Dialogue: 0,0:00:38.40,0:00:39.54,Default,,0000,0000,0000,,And they'd be like, Let me grab a piece of
Dialogue: 0,0:00:39.54,0:00:41.19,Default,,0000,0000,0000,,paper, or Let me run down to the other
Dialogue: 0,0:00:41.19,0:00:42.54,Default,,0000,0000,0000,,side of the greenhouse. You know?
Dialogue: 0,0:00:42.54,0:00:45.06,Default,,0000,0000,0000,,So it was just not organized. We really talked
Dialogue: 0,0:00:45.06,0:00:46.83,Default,,0000,0000,0000,,to all of the park's horticulturists out
Dialogue: 0,0:00:46.83,0:00:49.17,Default,,0000,0000,0000,,in the districts. We communicated a lot
Dialogue: 0,0:00:49.17,0:00:50.76,Default,,0000,0000,0000,,to figure out where the breakdown was
Dialogue: 0,0:00:50.76,0:00:52.50,Default,,0000,0000,0000,,happening, and then we tried to really
Dialogue: 0,0:00:52.50,0:00:55.18,Default,,0000,0000,0000,,pinpoint those solutions and start from there.
Dialogue: 0,0:00:55.18,0:00:57.63,Default,,0000,0000,0000,,So if we were disorganized on our end,
Dialogue: 0,0:00:57.63,0:01:01.06,Default,,0000,0000,0000,,it would only slow the process down for them.
Dialogue: 0,0:01:01.06,0:01:04.18,Default,,0000,0000,0000,,We're always about improving efficiency.
Dialogue: 0,0:01:04.18,0:01:06.55,Default,,0000,0000,0000,,While we're not selling anything,
Dialogue: 0,0:01:06.55,0:01:08.34,Default,,0000,0000,0000,,the citizens of the City and
Dialogue: 0,0:01:08.34,0:01:10.38,Default,,0000,0000,0000,,County of Denver are paying for us to do
Dialogue: 0,0:01:10.38,0:01:11.79,Default,,0000,0000,0000,,what we're doing, and ultimately, they are
Dialogue: 0,0:01:11.79,0:01:14.64,Default,,0000,0000,0000,,the customer. So when I first took over
Dialogue: 0,0:01:14.64,0:01:17.13,Default,,0000,0000,0000,,the greenhouse and started using the
Dialogue: 0,0:01:17.13,0:01:18.54,Default,,0000,0000,0000,,Black Belt techniques and some of the
Dialogue: 0,0:01:18.54,0:01:20.67,Default,,0000,0000,0000,,processes--looking at the A3--you know, the
Dialogue: 0,0:01:20.67,0:01:22.05,Default,,0000,0000,0000,,biggest thing there was What's the
Dialogue: 0,0:01:22.05,0:01:23.64,Default,,0000,0000,0000,,current state, and where would we
Dialogue: 0,0:01:23.64,0:01:25.80,Default,,0000,0000,0000,,want to go? So the current state for the
Dialogue: 0,0:01:25.80,0:01:27.84,Default,,0000,0000,0000,,greenhouse at that time was a lot of
Dialogue: 0,0:01:27.84,0:01:31.14,Default,,0000,0000,0000,,chaos and also a lot of frustration for people.
Dialogue: 0,0:01:31.14,0:01:32.34,Default,,0000,0000,0000,,What we did was we started using
Dialogue: 0,0:01:32.34,0:01:34.86,Default,,0000,0000,0000,,all of our doors, and the way we are able
Dialogue: 0,0:01:34.86,0:01:36.27,Default,,0000,0000,0000,,to do that is that we actually pull the
Dialogue: 0,0:01:36.27,0:01:37.89,Default,,0000,0000,0000,,orders for them ahead of time and
Dialogue: 0,0:01:37.89,0:01:39.36,Default,,0000,0000,0000,,place them at the back of the
Dialogue: 0,0:01:39.36,0:01:41.58,Default,,0000,0000,0000,,greenhouses toward the doors. Now
Dialogue: 0,0:01:41.58,0:01:43.77,Default,,0000,0000,0000,,we're loading people from 14 doors
Dialogue: 0,0:01:43.77,0:01:45.84,Default,,0000,0000,0000,,rather than two, and their
Dialogue: 0,0:01:45.84,0:01:47.64,Default,,0000,0000,0000,,material is ready when they get here.
Dialogue: 0,0:01:47.64,0:01:48.99,Default,,0000,0000,0000,,Some people can be on the north, some people
Dialogue: 0,0:01:48.99,0:01:50.49,Default,,0000,0000,0000,,can be on the south, and they can get
Dialogue: 0,0:01:50.49,0:01:52.71,Default,,0000,0000,0000,,their plants, get loaded, and get going to
Dialogue: 0,0:01:52.71,0:01:55.77,Default,,0000,0000,0000,,go plant the bed. We have an online kind
Dialogue: 0,0:01:55.77,0:01:58.44,Default,,0000,0000,0000,,of ordering system, so to speak. Like, we
Dialogue: 0,0:01:58.44,0:02:01.47,Default,,0000,0000,0000,,send an email, basically, that has the
Dialogue: 0,0:02:01.47,0:02:03.00,Default,,0000,0000,0000,,beds that we're picking up and what's in
Dialogue: 0,0:02:03.00,0:02:05.22,Default,,0000,0000,0000,,them, and then we send that to them as an
Dialogue: 0,0:02:05.22,0:02:07.14,Default,,0000,0000,0000,,Excel sheet, and then they're able to
Dialogue: 0,0:02:07.14,0:02:08.88,Default,,0000,0000,0000,,pull the orders that way. You can pick
Dialogue: 0,0:02:08.88,0:02:11.52,Default,,0000,0000,0000,,your date and your hour that you're
Dialogue: 0,0:02:11.52,0:02:12.93,Default,,0000,0000,0000,,picking up, and you can pick your bed
Dialogue: 0,0:02:12.93,0:02:15.35,Default,,0000,0000,0000,,number there. So for us, you know, there's much less
Dialogue: 0,0:02:15.35,0:02:17.30,Default,,0000,0000,0000,,room for error. We can just drop it right
Dialogue: 0,0:02:17.30,0:02:18.53,Default,,0000,0000,0000,,into the spreadsheet, and then we can
Dialogue: 0,0:02:18.53,0:02:20.84,Default,,0000,0000,0000,,actually sort and find what we're doing
Dialogue: 0,0:02:20.84,0:02:23.45,Default,,0000,0000,0000,,for each day. So good organization is key
Dialogue: 0,0:02:23.45,0:02:25.70,Default,,0000,0000,0000,,from the very beginning all the way through.
Dialogue: 0,0:02:25.70,0:02:27.41,Default,,0000,0000,0000,,We see that there's a problem. We
Dialogue: 0,0:02:27.41,0:02:29.24,Default,,0000,0000,0000,,talk about it. We communicate together as
Dialogue: 0,0:02:29.24,0:02:31.01,Default,,0000,0000,0000,,a team. Hey, we see this as a problem,
Dialogue: 0,0:02:31.01,0:02:32.96,Default,,0000,0000,0000,,and then we figure out a way to make it right.
Dialogue: 0,0:02:32.96,0:02:35.06,Default,,0000,0000,0000,,If it wasn't what it is now, I can't
Dialogue: 0,0:02:35.06,0:02:37.82,Default,,0000,0000,0000,,imagine how we would operate. Our fellow
Dialogue: 0,0:02:37.82,0:02:40.13,Default,,0000,0000,0000,,coworkers come in and are always very
Dialogue: 0,0:02:40.13,0:02:42.17,Default,,0000,0000,0000,,pleased with the system and are like,
Dialogue: 0,0:02:42.17,0:02:44.00,Default,,0000,0000,0000,,You guys are so well organized, and we
Dialogue: 0,0:02:44.00,0:02:46.22,Default,,0000,0000,0000,,appreciate it. We appreciate the plants,
Dialogue: 0,0:02:46.22,0:02:48.62,Default,,0000,0000,0000,,and it just goes and flows really well.
Dialogue: 0,0:02:48.62,0:02:50.48,Default,,0000,0000,0000,,It's really cool. It makes it all
Dialogue: 0,0:02:50.48,0:02:52.31,Default,,0000,0000,0000,,worthwhile in my mind. That's what it's
Dialogue: 0,0:02:52.31,0:02:54.70,Default,,0000,0000,0000,,for--for other people to enjoy.
Dialogue: 0,0:02:54.70,0:02:58.70,Default,,0000,0000,0000,,[Music].