0:00:13.682,0:00:14.422
Thank you.

0:00:16.436,0:00:17.976
How fo you take your coffee?

0:00:18.855,0:00:19.784
Black.

0:00:19.784,0:00:20.829
Really black?

0:00:20.829,0:00:21.529
That's right

0:00:21.529,0:00:22.439
You like it strong.

0:00:22.439,0:00:23.949
Yes, as strong as possitble.

0:00:23.949,0:00:28.316
How may cups of coffee[br]do you drink on a working day?

0:00:28.316,0:00:31.260
I really try to limit the amount.

0:00:31.260,0:00:34.856
I used to drink a lot,[br]maybe 15 cups per day.

0:00:34.856,0:00:38.856
But now I try to limit them[br]to 4 or 5 per day.

0:00:39.493,0:00:43.814
What do you want to give special[br]attention to in this RSM update?

0:00:43.814,0:00:49.369
I would like to focus on[br]our integrated annual plan,

0:00:49.369,0:00:51.389
and to share it with all my colleagues.

0:00:51.389,0:00:54.499
Over the past period,[br]we have heard a number of times

0:00:54.499,0:00:57.590
that communication in general[br]should be a focal point.

0:00:57.590,0:01:01.590
But people would like to hear more[br]about ouyr strategy..

0:01:01.590,0:01:03.990
And I get that.

0:01:03.990,0:01:07.990
So this year, we have chosen to [br]set up an integrated annual plan,

0:01:07.990,0:01:10.430
based on our strategy,

0:01:10.430,0:01:13.430
and made up of the annual plans [br]of the service clients,

0:01:13.430,0:01:15.281
and any supporting departments.

0:01:15.281,0:01:18.221
We have created a concise summary[br]of this in a document

0:01:18.221,0:01:20.091
that will be available to everyone.

0:01:20.091,0:01:23.341
So it's a translation of the strategy[br]that's already known and clear,

0:01:23.341,0:01:24.906
and will remain unchanged...

0:01:24.906,0:01:25.616
That's right.

0:01:25.616,0:01:30.907
...into what are we going to do [br]specifically, more or sometimes less,

0:01:30.907,0:01:32.157
and also aligned.

0:01:32.157,0:01:35.507
Is that the most important thing[br]that's going to happen, the alignment?

0:01:35.507,0:01:38.207
Yes. I think that's very important.

0:01:38.207,0:01:42.711
to work together across disciplines,

0:01:42.711,0:01:46.711
that people also know what[br]everyone else's points of interest are,

0:01:46.711,0:01:49.711
so that these can be worked on[br]with greater focus,

0:01:49.711,0:01:53.041
because, ultimately, we're doing it[br]with the entire group of people.

0:01:53.041,0:01:59.197
So can you mention a few points that you'd[br]like to stress and draw attention to?

0:01:59.197,0:02:00.037
What are they?

0:02:00.037,0:02:05.827
An important point that we see[br]in all service lines,

0:02:05.827,0:02:08.567
and also to some extent[br]in the support departments,

0:02:08.567,0:02:10.933
is data and data quality.

0:02:10.933,0:02:12.983
This is a very important[br]point of attention,

0:02:12.983,0:02:18.621
both internally and towards[br]the market and our customers.

0:02:18.621,0:02:22.431
It's a theme we will be investing a lot in[br]during the upcoming period,

0:02:22.431,0:02:28.174
in terms of tools, knowledge[br]as well as money.