1
00:00:13,682 --> 00:00:14,422
Thank you.

2
00:00:16,436 --> 00:00:17,976
How fo you take your coffee?

3
00:00:18,855 --> 00:00:19,784
Black.

4
00:00:19,784 --> 00:00:20,829
Really black?

5
00:00:20,829 --> 00:00:21,529
That's right

6
00:00:21,529 --> 00:00:22,439
You like it strong.

7
00:00:22,439 --> 00:00:23,949
Yes, as strong as possitble.

8
00:00:23,949 --> 00:00:28,316
How may cups of coffee
do you drink on a working day?

9
00:00:28,316 --> 00:00:31,260
I really try to limit the amount.

10
00:00:31,260 --> 00:00:34,856
I used to drink a lot,
maybe 15 cups per day.

11
00:00:34,856 --> 00:00:38,856
But now I try to limit them
to 4 or 5 per day.

12
00:00:39,493 --> 00:00:43,814
What do you want to give special
attention to in this RSM update?

13
00:00:43,814 --> 00:00:49,369
I would like to focus on
our integrated annual plan,

14
00:00:49,369 --> 00:00:51,389
and to share it with all my colleagues.

15
00:00:51,389 --> 00:00:54,499
Over the past period,
we have heard a number of times

16
00:00:54,499 --> 00:00:57,590
that communication in general
should be a focal point.

17
00:00:57,590 --> 00:01:01,590
But people would like to hear more
about ouyr strategy..

18
00:01:01,590 --> 00:01:03,990
And I get that.

19
00:01:03,990 --> 00:01:07,990
So this year, we have chosen to 
set up an integrated annual plan,

20
00:01:07,990 --> 00:01:10,430
based on our strategy,

21
00:01:10,430 --> 00:01:13,430
and made up of the annual plans 
of the service clients,

22
00:01:13,430 --> 00:01:15,281
and any supporting departments.

23
00:01:15,281 --> 00:01:18,221
We have created a concise summary
of this in a document

24
00:01:18,221 --> 00:01:20,091
that will be available to everyone.

25
00:01:20,091 --> 00:01:23,341
So it's a translation of the strategy
that's already known and clear,

26
00:01:23,341 --> 00:01:24,906
and will remain unchanged...

27
00:01:24,906 --> 00:01:25,616
That's right.

28
00:01:25,616 --> 00:01:30,907
...into what are we going to do 
specifically, more or sometimes less,

29
00:01:30,907 --> 00:01:32,157
and also aligned.

30
00:01:32,157 --> 00:01:35,507
Is that the most important thing
that's going to happen, the alignment?

31
00:01:35,507 --> 00:01:38,207
Yes. I think that's very important.

32
00:01:38,207 --> 00:01:42,711
to work together across disciplines,

33
00:01:42,711 --> 00:01:46,711
that people also know what
everyone else's points of interest are,

34
00:01:46,711 --> 00:01:49,711
so that these can be worked on
with greater focus,

35
00:01:49,711 --> 00:01:53,041
because, ultimately, we're doing it
with the entire group of people.

36
00:01:53,041 --> 00:01:59,197
So can you mention a few points that you'd
like to stress and draw attention to?

37
00:01:59,197 --> 00:02:00,037
What are they?

38
00:02:00,037 --> 00:02:05,827
An important point that we see
in all service lines,

39
00:02:05,827 --> 00:02:08,567
and also to some extent
in the support departments,

40
00:02:08,567 --> 00:02:10,933
is data and data quality.

41
00:02:10,933 --> 00:02:12,983
This is a very important
point of attention,

42
00:02:12,983 --> 00:02:18,621
both internally and towards
the market and our customers.

43
00:02:18,621 --> 00:02:22,431
It's a theme we will be investing a lot in
during the upcoming period,

44
00:02:22,431 --> 00:02:28,174
in terms of tools, knowledge
as well as money.