WEBVTT 00:00:13.682 --> 00:00:14.422 Thank you. 00:00:16.436 --> 00:00:17.976 How do you take your coffee? 00:00:18.855 --> 00:00:19.784 Black. 00:00:19.784 --> 00:00:20.829 Really black? 00:00:20.829 --> 00:00:21.529 That's right. 00:00:21.529 --> 00:00:22.439 You like it strong. 00:00:22.439 --> 00:00:23.949 Yes, as strong as possitble. 00:00:23.949 --> 00:00:28.316 How may cups of coffee do you drink on a working day? 00:00:28.316 --> 00:00:31.260 I really try to limit the amount. 00:00:31.260 --> 00:00:34.856 I used to drink a lot, maybe 15 cups per day. 00:00:34.856 --> 00:00:38.856 But now I try to limit them to 4 or 5 per day. 00:00:39.493 --> 00:00:43.814 What would you like to highlight in this RSM update? 00:00:43.814 --> 00:00:49.369 I would like to focus on our integrated annual plan, 00:00:49.369 --> 00:00:51.389 and to share it with all my colleagues. 00:00:51.389 --> 00:00:54.499 Over the past period, we have heard a number of times 00:00:54.499 --> 00:00:57.590 that communication in general should be a focal point. 00:00:57.590 --> 00:01:01.590 But people would also ike to hear more about our strategy.. 00:01:01.590 --> 00:01:03.990 And I get that. 00:01:03.990 --> 00:01:07.990 So this year, we have chosen to set up an integrated annual plan, 00:01:07.990 --> 00:01:10.430 based on our strategy, 00:01:10.430 --> 00:01:13.430 made up of the annual plans of the service clients, 00:01:13.430 --> 00:01:15.281 and the supporting departments. 00:01:15.281 --> 00:01:18.221 We have created a concise summary of this in a document 00:01:18.221 --> 00:01:20.091 that will be available to everyone. 00:01:20.091 --> 00:01:23.341 So it's a translation of the strategy that's already known and clear, 00:01:23.341 --> 00:01:24.906 and will remain unchanged... 00:01:24.906 --> 00:01:25.616 That's right. 00:01:25.616 --> 00:01:30.567 ...into what are we going to do specifically, more or sometimes less, 00:01:30.567 --> 00:01:32.107 and, most importantly, aligned. 00:01:32.107 --> 00:01:35.507 Is that the most important thing that's going to happen, the alignment? 00:01:35.507 --> 00:01:38.207 Yes. I think that's very important, 00:01:38.207 --> 00:01:42.711 to work together across disciplines, 00:01:42.711 --> 00:01:46.711 that people also know what everyone else's points of interest are, 00:01:46.711 --> 00:01:49.711 so that these can be worked on with greater focus, 00:01:49.711 --> 00:01:53.041 because, ultimately, we're doing it with the entire group of people. 00:01:53.041 --> 00:01:59.197 So can you mention a few points that you'd like to stress and draw attention to? 00:01:59.197 --> 00:02:00.037 What are they? 00:02:00.037 --> 00:02:05.827 An important point that we see in all service lines, 00:02:05.827 --> 00:02:08.567 and also to some extent in the support departments, 00:02:08.567 --> 00:02:10.933 is data and data quality. 00:02:10.933 --> 00:02:12.983 This is a very important point of attention, 00:02:12.983 --> 00:02:18.281 both internally and towards the market and our customers. 00:02:18.281 --> 00:02:22.431 It's a theme we will be investing a lot in during the upcoming period, 00:02:22.431 --> 00:02:28.174 in terms of tools, resources, knowledge as well as money. 00:02:28.174 --> 00:02:31.344 Okay, and does that apply to the service lines, 00:02:31.344 --> 00:02:32.814 to the entire company? 00:02:32.814 --> 00:02:36.574 What will that actually look like in concrete terms? 00:02:36.574 --> 00:02:38.418 It applies to the entire company. 00:02:38.418 --> 00:02:45.612 We're going to redesign AFAS, with a focus on data quality, 00:02:45.612 --> 00:02:50.267 so that we're better able to work with the internal data. 00:02:50.267 --> 00:02:54.427 At the same time, the service lines will also be actively working on this, 00:02:54.427 --> 00:02:58.047 to add value externally to our customers as well. 00:02:58.047 --> 00:03:01.667 And this applies to Business Consulting and to our M&A practice. 00:03:01.667 --> 00:03:05.397 And it certainly also applies to our tax specialists and accountants. 00:03:05.397 --> 00:03:10.615 Will the annual plans and translation of the strategy 00:03:10.615 --> 00:03:14.615 eventually lead us to that big nine we are aiming for? 00:03:14.615 --> 00:03:17.648 That figure seems to keep haunting us. 00:03:17.648 --> 00:03:19.106 Well, yes, I hope it will, 00:03:19.106 --> 00:03:21.076 That's what we assume. 00:03:21.076 --> 00:03:26.332 As mentioned before, we have achieved a very good performance in recent years, 00:03:26.332 --> 00:03:27.532 as far as I'm concerned. 00:03:27.532 --> 00:03:29.622 But things can and should always get better, 00:03:29.622 --> 00:03:34.960 so if you're getting an 8.5, the next step should be a big fat nine.