0:00:13.462,0:00:14.202 Thank you. 0:00:16.436,0:00:17.976 How do you take your coffee? 0:00:18.855,0:00:19.784 Black. 0:00:19.784,0:00:20.829 Really black? 0:00:20.829,0:00:21.529 That's right. 0:00:21.529,0:00:22.439 You like it strong. 0:00:22.439,0:00:23.949 Yes, as strong as possitble. 0:00:23.949,0:00:28.316 How may cups of coffee[br]do you drink on a working day? 0:00:28.316,0:00:30.840 I really try to limit the amount. 0:00:30.840,0:00:35.216 I used to drink a lot,[br]maybe 15 cups per day. 0:00:35.216,0:00:38.856 But now I try to stick to 4 or 5 per day. 0:00:39.493,0:00:43.814 What would you like to highlight[br]in this RSM update? 0:00:43.814,0:00:49.369 I would like to focus on[br]our integrated annual plan, 0:00:49.369,0:00:51.389 and to share it with all my colleagues. 0:00:51.389,0:00:54.499 Over the past period,[br]we have heard a number of times 0:00:54.499,0:00:57.590 that communication in general[br]should be a focal point. 0:00:57.590,0:01:01.590 But people would also like to hear[br]more about our strategy.. 0:01:01.590,0:01:03.990 And I get that. 0:01:03.990,0:01:07.990 So this year, we have chosen to [br]set up an integrated annual plan, 0:01:07.990,0:01:10.430 based on our strategy, 0:01:10.430,0:01:13.430 made up of the annual plans [br]of the service clients, 0:01:13.430,0:01:15.281 and the supporting departments. 0:01:15.281,0:01:18.221 We have created a concise summary[br]of this in a document 0:01:18.221,0:01:20.091 that will be available to everyone. 0:01:20.091,0:01:23.341 So it's a translation of the strategy[br]that's already known and clear, 0:01:23.341,0:01:24.906 and will remain unchanged... 0:01:24.906,0:01:25.616 That's right. 0:01:25.616,0:01:30.567 ...into what are we going to do [br]specifically, more or sometimes less, 0:01:30.567,0:01:32.107 and, most importantly, aligned. 0:01:32.107,0:01:35.507 Is that the most important thing[br]that's going to happen, the alignment? 0:01:35.507,0:01:38.207 Yes. I think that's very important, 0:01:38.207,0:01:42.711 to work together across disciplines, 0:01:42.711,0:01:46.711 that people also know what[br]everyone else's points of interest are, 0:01:46.711,0:01:49.711 so that these can be worked on[br]with greater focus, 0:01:49.711,0:01:53.041 because, ultimately, we're doing it[br]with the entire group of people. 0:01:53.041,0:01:59.197 So can you mention a few points that you'd[br]like to stress and draw attention to? 0:01:59.197,0:02:00.037 What are they? 0:02:00.037,0:02:05.827 An important point that we see[br]in all service lines, 0:02:05.827,0:02:08.567 and also to some extent[br]in the support departments, 0:02:08.567,0:02:10.933 is data and data quality. 0:02:10.933,0:02:12.983 This is a very important[br]point of attention, 0:02:12.983,0:02:18.281 both internally and towards[br]the market and our customers. 0:02:18.281,0:02:22.431 It's a theme we will be investing a lot in[br]during the upcoming period, 0:02:22.431,0:02:28.174 in terms of tools, resources,[br]knowledge as well as money. 0:02:28.174,0:02:31.344 Okay, and does that apply[br]to the service lines, 0:02:31.344,0:02:32.814 to the entire company? 0:02:32.814,0:02:36.574 What will that actually[br]look like in concrete terms? 0:02:36.574,0:02:38.418 It applies to the entire company. 0:02:38.418,0:02:45.612 We're going to redesign AFAS,[br]with a focus on data quality, 0:02:45.612,0:02:50.267 so that we're better able[br]to work with the internal data. 0:02:50.267,0:02:54.427 At the same time, the service lines[br]will also be actively working on this, 0:02:54.427,0:02:58.047 to add value externally[br]to our customers as well. 0:02:58.047,0:03:01.667 And this applies to Business Consulting[br]and to our M&A practice. 0:03:01.667,0:03:05.397 And it certainly also applies to[br]our tax specialists and accountants. 0:03:05.397,0:03:10.615 Will the annual plans[br]and translation of the strategy 0:03:10.615,0:03:14.615 eventually lead us to that[br]big nine we are aiming for? 0:03:14.615,0:03:17.648 That figure seems to keep haunting us. 0:03:17.648,0:03:19.106 Well, yes, I hope it will, 0:03:19.106,0:03:21.076 That's what we assume. 0:03:21.076,0:03:26.332 As mentioned before, we have achieved[br]a very good performance in recent years, 0:03:26.332,0:03:27.532 as far as I'm concerned. 0:03:27.532,0:03:29.622 But things can and should[br]always get better, 0:03:29.622,0:03:34.960 so if you're getting an 8.5,[br]the next step should be a big fat nine.