[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:06.63,0:00:09.86,Default,,0000,0000,0000,,Have you ever talked with a friend\Nabout a problem only to realize
Dialogue: 0,0:00:09.86,0:00:14.54,Default,,0000,0000,0000,,that he just doesn't seem to grasp\Nwhy the issue is so important to you?
Dialogue: 0,0:00:14.54,0:00:18.78,Default,,0000,0000,0000,,Have you ever presented an idea to\Na group and it's met with utter confusion?
Dialogue: 0,0:00:18.78,0:00:20.48,Default,,0000,0000,0000,,Or maybe you've been in an argument\N
Dialogue: 0,0:00:20.48,0:00:22.64,Default,,0000,0000,0000,,when the other person suddenly accuses you
Dialogue: 0,0:00:22.64,0:00:26.51,Default,,0000,0000,0000,,of not listening \Nto what they're saying at all?
Dialogue: 0,0:00:26.51,0:00:27.95,Default,,0000,0000,0000,,What's going on here?
Dialogue: 0,0:00:27.95,0:00:30.02,Default,,0000,0000,0000,,The answer is miscommunication,
Dialogue: 0,0:00:30.02,0:00:31.49,Default,,0000,0000,0000,,and in some form or another,
Dialogue: 0,0:00:31.49,0:00:33.23,Default,,0000,0000,0000,,we've all experienced it.
Dialogue: 0,0:00:33.23,0:00:34.58,Default,,0000,0000,0000,,It can lead to confusion,
Dialogue: 0,0:00:34.58,0:00:35.68,Default,,0000,0000,0000,,animosity,
Dialogue: 0,0:00:35.68,0:00:36.87,Default,,0000,0000,0000,,misunderstanding,
Dialogue: 0,0:00:36.87,0:00:41.57,Default,,0000,0000,0000,,or even crashing a multimillion\Ndollar probe into the surface of Mars.
Dialogue: 0,0:00:41.57,0:00:44.82,Default,,0000,0000,0000,,The fact is even when face-to-face\Nwith another person,
Dialogue: 0,0:00:44.82,0:00:46.31,Default,,0000,0000,0000,,in the very same room,
Dialogue: 0,0:00:46.31,0:00:48.07,Default,,0000,0000,0000,,and speaking the same language,
Dialogue: 0,0:00:48.07,0:00:51.49,Default,,0000,0000,0000,,human communication is incredibly complex.
Dialogue: 0,0:00:51.49,0:00:54.64,Default,,0000,0000,0000,,But the good news is \Nthat a basic understanding
Dialogue: 0,0:00:54.64,0:00:56.41,Default,,0000,0000,0000,,of what happens when we communicate
Dialogue: 0,0:00:56.41,0:00:59.28,Default,,0000,0000,0000,,can help us prevent miscommunication.
Dialogue: 0,0:00:59.28,0:01:04.23,Default,,0000,0000,0000,,For decades, researchers have asked,\N"What happens when we communicate?"
Dialogue: 0,0:01:04.23,0:01:06.94,Default,,0000,0000,0000,,One interpretation,\Ncalled the transmission model,
Dialogue: 0,0:01:06.94,0:01:11.77,Default,,0000,0000,0000,,views communication as a message that\Nmoves directly from one person to another,
Dialogue: 0,0:01:11.77,0:01:15.62,Default,,0000,0000,0000,,similar to someone tossing a ball\Nand walking away.
Dialogue: 0,0:01:15.62,0:01:16.75,Default,,0000,0000,0000,,But in reality,
Dialogue: 0,0:01:16.75,0:01:20.68,Default,,0000,0000,0000,,this simplistic model doesn't account\Nfor communication's complexity.
Dialogue: 0,0:01:20.68,0:01:22.67,Default,,0000,0000,0000,,Enter the transactional model,
Dialogue: 0,0:01:22.67,0:01:26.68,Default,,0000,0000,0000,,which acknowledges the many \Nadded challenges of communicating.
Dialogue: 0,0:01:26.68,0:01:30.46,Default,,0000,0000,0000,,With this model, it's more accurate\Nto think of communication between people
Dialogue: 0,0:01:30.46,0:01:32.27,Default,,0000,0000,0000,,as a game of catch.
Dialogue: 0,0:01:32.27,0:01:36.00,Default,,0000,0000,0000,,As we communicate our message,\Nwe receive feedback from the other party.
Dialogue: 0,0:01:36.00,0:01:39.67,Default,,0000,0000,0000,,Through the transaction,\Nwe create meaning together.
Dialogue: 0,0:01:39.67,0:01:43.31,Default,,0000,0000,0000,,But from this exchange,\Nfurther complications arise.
Dialogue: 0,0:01:43.31,0:01:45.27,Default,,0000,0000,0000,,It's not like the Star Trek universe,
Dialogue: 0,0:01:45.27,0:01:47.39,Default,,0000,0000,0000,,where some characters \Ncan Vulcan mind meld,
Dialogue: 0,0:01:47.39,0:01:49.52,Default,,0000,0000,0000,,fully sharing thoughts and feelings.
Dialogue: 0,0:01:49.52,0:01:52.81,Default,,0000,0000,0000,,As humans, we can't help but send\Nand receive messages
Dialogue: 0,0:01:52.81,0:01:55.70,Default,,0000,0000,0000,,through our own subjective lenses.
Dialogue: 0,0:01:55.70,0:01:59.69,Default,,0000,0000,0000,,When communicating, one person expresses\Nher interpretation of a message,
Dialogue: 0,0:01:59.69,0:02:01.72,Default,,0000,0000,0000,,and the person she's communicating with
Dialogue: 0,0:02:01.72,0:02:04.52,Default,,0000,0000,0000,,hears his own interpretation \Nof that message.
Dialogue: 0,0:02:04.52,0:02:09.93,Default,,0000,0000,0000,,Our perceptual filters continually shift\Nmeanings and interpretations.
Dialogue: 0,0:02:09.93,0:02:11.57,Default,,0000,0000,0000,,Remember that game of catch?
Dialogue: 0,0:02:11.57,0:02:13.72,Default,,0000,0000,0000,,Imagine it with a lump of clay.
Dialogue: 0,0:02:13.72,0:02:15.53,Default,,0000,0000,0000,,As each person touches it,
Dialogue: 0,0:02:15.53,0:02:18.36,Default,,0000,0000,0000,,they shape it to fit \Ntheir own unique perceptions
Dialogue: 0,0:02:18.36,0:02:20.71,Default,,0000,0000,0000,,based on any number of variables,
Dialogue: 0,0:02:20.71,0:02:25.06,Default,,0000,0000,0000,,like knowledge or past experience, \Nage, race, gender,
Dialogue: 0,0:02:25.06,0:02:28.78,Default,,0000,0000,0000,,ethnicity, religion, or family background.
Dialogue: 0,0:02:28.78,0:02:32.45,Default,,0000,0000,0000,,Simultaneously, every person interprets\Nthe message they receive
Dialogue: 0,0:02:32.45,0:02:35.40,Default,,0000,0000,0000,,based on their relationship \Nwith the other person,
Dialogue: 0,0:02:35.40,0:02:36.84,Default,,0000,0000,0000,,and their unique understanding
Dialogue: 0,0:02:36.84,0:02:41.76,Default,,0000,0000,0000,,of the semantics and connotations \Nof the exact words being used.
Dialogue: 0,0:02:41.76,0:02:44.56,Default,,0000,0000,0000,,They could also be distracted\Nby other stimuli,
Dialogue: 0,0:02:44.56,0:02:45.72,Default,,0000,0000,0000,,such as traffic
Dialogue: 0,0:02:45.72,0:02:47.47,Default,,0000,0000,0000,,or a growling stomach.
Dialogue: 0,0:02:47.47,0:02:49.65,Default,,0000,0000,0000,,Even emotion might cloud \Ntheir understanding,
Dialogue: 0,0:02:49.65,0:02:52.51,Default,,0000,0000,0000,,and by adding more people\Ninto a conversation,
Dialogue: 0,0:02:52.51,0:02:54.51,Default,,0000,0000,0000,,each with their own subjectivities,
Dialogue: 0,0:02:54.51,0:02:58.60,Default,,0000,0000,0000,,the complexity of communication\Ngrows exponentially.
Dialogue: 0,0:02:58.60,0:03:02.94,Default,,0000,0000,0000,,So as the lump of clay goes back and forth\Nfrom one person to another,
Dialogue: 0,0:03:02.94,0:03:06.03,Default,,0000,0000,0000,,reworked, reshaped, and always changing,
Dialogue: 0,0:03:06.03,0:03:11.28,Default,,0000,0000,0000,,it's no wonder our messages sometimes\Nturn into a mush of miscommunication.
Dialogue: 0,0:03:11.28,0:03:13.54,Default,,0000,0000,0000,,But, luckily, there are some \Nsimple practices
Dialogue: 0,0:03:13.54,0:03:18.46,Default,,0000,0000,0000,,that can help us all navigate our daily\Ninteractions for better communication.
Dialogue: 0,0:03:18.46,0:03:19.59,Default,,0000,0000,0000,,One:
Dialogue: 0,0:03:19.59,0:03:24.04,Default,,0000,0000,0000,,recognize that passive hearing\Nand active listening are not the same.
Dialogue: 0,0:03:24.04,0:03:28.37,Default,,0000,0000,0000,,Engage actively with the verbal\Nand nonverbal feedback of others,
Dialogue: 0,0:03:28.37,0:03:32.39,Default,,0000,0000,0000,,and adjust your message to facilitate\Ngreater understanding.
Dialogue: 0,0:03:32.39,0:03:33.29,Default,,0000,0000,0000,,Two:
Dialogue: 0,0:03:33.29,0:03:37.32,Default,,0000,0000,0000,,listen with your eyes and ears,\Nas well as with your gut.
Dialogue: 0,0:03:37.32,0:03:40.28,Default,,0000,0000,0000,,Remember that communication \Nis more than just words.
Dialogue: 0,0:03:40.28,0:03:41.43,Default,,0000,0000,0000,,Three:
Dialogue: 0,0:03:41.43,0:03:45.04,Default,,0000,0000,0000,,take time to understand as you try\Nto be understood.
Dialogue: 0,0:03:45.04,0:03:47.13,Default,,0000,0000,0000,,In the rush to express ourselves,
Dialogue: 0,0:03:47.13,0:03:50.23,Default,,0000,0000,0000,,it's easy to forget that communication\Nis a two-way street.
Dialogue: 0,0:03:50.23,0:03:52.96,Default,,0000,0000,0000,,Be open to what \Nthe other person might say.
Dialogue: 0,0:03:52.96,0:03:54.61,Default,,0000,0000,0000,,And finally, four:
Dialogue: 0,0:03:54.61,0:03:57.85,Default,,0000,0000,0000,,Be aware of your personal \Nperceptual filters.
Dialogue: 0,0:03:57.85,0:03:59.40,Default,,0000,0000,0000,,Elements of your experience,
Dialogue: 0,0:03:59.40,0:04:01.97,Default,,0000,0000,0000,,including your culture, \Ncommunity, and family,
Dialogue: 0,0:04:01.97,0:04:04.45,Default,,0000,0000,0000,,influence how you see the world.
Dialogue: 0,0:04:04.45,0:04:07.97,Default,,0000,0000,0000,,Say, "This is how I see the problem,\Nbut how do you see it?"
Dialogue: 0,0:04:07.97,0:04:11.38,Default,,0000,0000,0000,,Don't assume that your perception\Nis the objective truth.
Dialogue: 0,0:04:11.38,0:04:14.18,Default,,0000,0000,0000,,That'll help you work toward sharing\Na dialogue with others
Dialogue: 0,0:04:14.18,0:04:16.97,Default,,0000,0000,0000,,to reach a common understanding together.