[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:00.79,0:00:02.06,Default,,0000,0000,0000,,Hi everybody.
Dialogue: 0,0:00:02.08,0:00:03.35,Default,,0000,0000,0000,,My name is Matt Cutts,
Dialogue: 0,0:00:03.38,0:00:07.81,Default,,0000,0000,0000,,and I worked at Google\Nfor almost 17 years.
Dialogue: 0,0:00:07.83,0:00:09.73,Default,,0000,0000,0000,,As a distinguished engineer there,
Dialogue: 0,0:00:09.75,0:00:13.89,Default,,0000,0000,0000,,I was pretty close to the top\Nof the Silicon Valley ecosystem.
Dialogue: 0,0:00:13.92,0:00:16.93,Default,,0000,0000,0000,,Then I decided to follow\Nsome inspiring folks
Dialogue: 0,0:00:16.96,0:00:21.02,Default,,0000,0000,0000,,and do a short tour\Nat the US Digital Service.
Dialogue: 0,0:00:21.04,0:00:24.23,Default,,0000,0000,0000,,That's the group of geeks\Nthat helped rescue HealthCare.gov
Dialogue: 0,0:00:24.25,0:00:28.02,Default,,0000,0000,0000,,when that website went down hard in 2013.
Dialogue: 0,0:00:28.04,0:00:29.31,Default,,0000,0000,0000,,Yeah.
Dialogue: 0,0:00:29.33,0:00:31.93,Default,,0000,0000,0000,,So I signed up for\Na three-to-six-month tour,
Dialogue: 0,0:00:31.96,0:00:34.39,Default,,0000,0000,0000,,and almost three years later,
Dialogue: 0,0:00:34.42,0:00:36.48,Default,,0000,0000,0000,,I'm still in Washington DC,
Dialogue: 0,0:00:36.50,0:00:38.23,Default,,0000,0000,0000,,working for the federal government,
Dialogue: 0,0:00:38.25,0:00:42.14,Default,,0000,0000,0000,,because the government\Nreally needs technologists right now.
Dialogue: 0,0:00:42.17,0:00:43.43,Default,,0000,0000,0000,,At my old job,
Dialogue: 0,0:00:43.46,0:00:46.06,Default,,0000,0000,0000,,every room had videoconferencing
Dialogue: 0,0:00:46.08,0:00:48.27,Default,,0000,0000,0000,,integrated with calendars,
Dialogue: 0,0:00:48.29,0:00:52.39,Default,,0000,0000,0000,,power cables were built\Nright into the furniture.
Dialogue: 0,0:00:52.42,0:00:54.98,Default,,0000,0000,0000,,When I moved to a government agency,
Dialogue: 0,0:00:55.00,0:00:57.93,Default,,0000,0000,0000,,I had to call a person\Nto set up a phone conference.
Dialogue: 0,0:00:57.96,0:00:59.68,Default,,0000,0000,0000,,And when we moved to a new office,
Dialogue: 0,0:00:59.71,0:01:01.56,Default,,0000,0000,0000,,we didn't have furniture for a while,
Dialogue: 0,0:01:01.58,0:01:04.25,Default,,0000,0000,0000,,so we set up the phone on a trash can.
Dialogue: 0,0:01:05.62,0:01:08.89,Default,,0000,0000,0000,,One of the things that surprised me,\Nwhenever I moved to DC,
Dialogue: 0,0:01:08.92,0:01:12.67,Default,,0000,0000,0000,,is how much the government\Nstill has to deal with paper.
Dialogue: 0,0:01:13.50,0:01:15.52,Default,,0000,0000,0000,,This is a facility in Winston-Salem,
Dialogue: 0,0:01:15.54,0:01:16.93,Default,,0000,0000,0000,,North Carolina,
Dialogue: 0,0:01:16.96,0:01:18.52,Default,,0000,0000,0000,,where people were worried
Dialogue: 0,0:01:18.54,0:01:21.98,Default,,0000,0000,0000,,that the building\Nmight be structurally unsound
Dialogue: 0,0:01:22.00,0:01:24.27,Default,,0000,0000,0000,,from the weight of all that paper.
Dialogue: 0,0:01:24.29,0:01:25.56,Default,,0000,0000,0000,,Yeah.
Dialogue: 0,0:01:25.58,0:01:26.85,Default,,0000,0000,0000,,Paper has some downsides.
Dialogue: 0,0:01:26.88,0:01:28.14,Default,,0000,0000,0000,,Here's a pop quiz:
Dialogue: 0,0:01:28.17,0:01:32.10,Default,,0000,0000,0000,,If your last name starts with H or higher,
Dialogue: 0,0:01:32.12,0:01:35.12,Default,,0000,0000,0000,,H or higher, would you raise your hand?
Dialogue: 0,0:01:36.67,0:01:37.93,Default,,0000,0000,0000,,Wow.
Dialogue: 0,0:01:37.96,0:01:39.23,Default,,0000,0000,0000,,I have some bad news:
Dialogue: 0,0:01:39.25,0:01:41.43,Default,,0000,0000,0000,,Your veteran records\Nmight have been destroyed
Dialogue: 0,0:01:41.46,0:01:42.77,Default,,0000,0000,0000,,in a fire in 1973.
Dialogue: 0,0:01:42.79,0:01:43.81,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:01:43.83,0:01:45.10,Default,,0000,0000,0000,,Yeah.
Dialogue: 0,0:01:45.12,0:01:49.93,Default,,0000,0000,0000,,Paper processes are also slower\Nand more prone to errors.
Dialogue: 0,0:01:49.96,0:01:51.23,Default,,0000,0000,0000,,If you're a veteran
Dialogue: 0,0:01:51.25,0:01:53.35,Default,,0000,0000,0000,,and you're applying\Nfor your health benefits
Dialogue: 0,0:01:53.38,0:01:54.64,Default,,0000,0000,0000,,using a paper form,
Dialogue: 0,0:01:54.67,0:01:58.85,Default,,0000,0000,0000,,you might have to wait months\Nfor that form to be processed.
Dialogue: 0,0:01:58.88,0:02:01.27,Default,,0000,0000,0000,,We replaced that with a web form,
Dialogue: 0,0:02:01.29,0:02:03.02,Default,,0000,0000,0000,,and now most veterans find out
Dialogue: 0,0:02:03.04,0:02:05.39,Default,,0000,0000,0000,,if they can get access\Nto their health benefits
Dialogue: 0,0:02:05.42,0:02:06.93,Default,,0000,0000,0000,,in 10 minutes.
Dialogue: 0,0:02:06.96,0:02:09.73,Default,,0000,0000,0000,,(Applause)
Dialogue: 0,0:02:09.75,0:02:11.68,Default,,0000,0000,0000,,Here's another launch that I'm proud of.
Dialogue: 0,0:02:11.71,0:02:13.98,Default,,0000,0000,0000,,We worked with the Small\NBusiness Administration
Dialogue: 0,0:02:14.00,0:02:17.23,Default,,0000,0000,0000,,to move one of their systems\Nfrom paper to digital.
Dialogue: 0,0:02:17.25,0:02:19.23,Default,,0000,0000,0000,,So this is a picture from before,
Dialogue: 0,0:02:19.25,0:02:21.73,Default,,0000,0000,0000,,and this is afterwards.
Dialogue: 0,0:02:21.75,0:02:24.18,Default,,0000,0000,0000,,Same cubicles, same people,
Dialogue: 0,0:02:24.21,0:02:26.50,Default,,0000,0000,0000,,just a better system for everyone.
Dialogue: 0,0:02:27.42,0:02:30.64,Default,,0000,0000,0000,,At one point, we wanted to celebrate\Nmodernizing a different system,
Dialogue: 0,0:02:30.67,0:02:32.56,Default,,0000,0000,0000,,and so we went to a local grocery store
Dialogue: 0,0:02:32.58,0:02:34.23,Default,,0000,0000,0000,,and we said, "Can you make a cake
Dialogue: 0,0:02:34.25,0:02:37.18,Default,,0000,0000,0000,,and decorate it with the form\Nthat we've digitized?"
Dialogue: 0,0:02:37.21,0:02:40.77,Default,,0000,0000,0000,,And the grocery store\Ngot really weirded out by that request.
Dialogue: 0,0:02:40.79,0:02:43.89,Default,,0000,0000,0000,,They wanted a letter\Non official government letterhead.
Dialogue: 0,0:02:43.92,0:02:47.06,Default,,0000,0000,0000,,Well, we work for the government,\Nso we wrote a letter that said,
Dialogue: 0,0:02:47.08,0:02:49.48,Default,,0000,0000,0000,,"You can use this public-domain form
Dialogue: 0,0:02:49.50,0:02:52.60,Default,,0000,0000,0000,,on a cake for celebratory purposes."
Dialogue: 0,0:02:52.62,0:02:54.64,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:02:54.67,0:02:57.60,Default,,0000,0000,0000,,Which led to bad jokes\Nabout filling forms out in triplicake.
Dialogue: 0,0:02:57.62,0:02:59.48,Default,,0000,0000,0000,,Yes, dad jokes in government.
Dialogue: 0,0:02:59.50,0:03:02.31,Default,,0000,0000,0000,,Now I've talked a lot about paper,
Dialogue: 0,0:03:02.33,0:03:05.98,Default,,0000,0000,0000,,but we also bring up\Ncomputer systems that go down.
Dialogue: 0,0:03:06.00,0:03:08.35,Default,,0000,0000,0000,,We bring in modern technology practices,
Dialogue: 0,0:03:08.38,0:03:11.60,Default,,0000,0000,0000,,like user-centered design and the cloud,
Dialogue: 0,0:03:11.62,0:03:14.48,Default,,0000,0000,0000,,and we also help improve procurement.
Dialogue: 0,0:03:14.50,0:03:17.35,Default,,0000,0000,0000,,It turns out government buys software
Dialogue: 0,0:03:17.38,0:03:22.14,Default,,0000,0000,0000,,the same way that it buys chairs\Nand brownies and tanks:
Dialogue: 0,0:03:22.17,0:03:27.27,Default,,0000,0000,0000,,from government regulations\Nthat are over 1,000 pages long.
Dialogue: 0,0:03:27.29,0:03:30.98,Default,,0000,0000,0000,,So yes, there's some stuff\Nthat's messed up in government right now.
Dialogue: 0,0:03:31.00,0:03:34.14,Default,,0000,0000,0000,,But if you think Silicon Valley\Nis the savior in this story,
Dialogue: 0,0:03:34.17,0:03:35.43,Default,,0000,0000,0000,,(Laughs)
Dialogue: 0,0:03:35.46,0:03:37.23,Default,,0000,0000,0000,,you've got another thing coming.
Dialogue: 0,0:03:37.25,0:03:40.10,Default,,0000,0000,0000,,Some of the best and brightest\Nminds in technology
Dialogue: 0,0:03:40.12,0:03:42.10,Default,,0000,0000,0000,,are working on meal-delivery start-ups
Dialogue: 0,0:03:42.12,0:03:43.39,Default,,0000,0000,0000,,and scooters
Dialogue: 0,0:03:43.42,0:03:47.31,Default,,0000,0000,0000,,and how to deliver weed to people better.
Dialogue: 0,0:03:47.33,0:03:50.88,Default,,0000,0000,0000,,Is that really the most important thing\Nto work on right now?
Dialogue: 0,0:03:51.79,0:03:55.89,Default,,0000,0000,0000,,Silicon Valley likes to talk\Nabout making the world a better place.
Dialogue: 0,0:03:55.92,0:03:59.68,Default,,0000,0000,0000,,But you feel your impact\Nin a much more visceral way
Dialogue: 0,0:03:59.71,0:04:00.96,Default,,0000,0000,0000,,in government.
Dialogue: 0,0:04:02.04,0:04:04.81,Default,,0000,0000,0000,,This is somebody whose dad passed away.
Dialogue: 0,0:04:04.83,0:04:06.85,Default,,0000,0000,0000,,He hunted me down on Twitter
Dialogue: 0,0:04:06.88,0:04:09.89,Default,,0000,0000,0000,,to say that a system that we had improved
Dialogue: 0,0:04:09.92,0:04:12.38,Default,,0000,0000,0000,,worked well for him during a tough time.
Dialogue: 0,0:04:13.33,0:04:16.43,Default,,0000,0000,0000,,Those tough times are\Nwhen government needs to work well
Dialogue: 0,0:04:16.46,0:04:19.31,Default,,0000,0000,0000,,and why we need innovation in government.
Dialogue: 0,0:04:19.33,0:04:20.86,Default,,0000,0000,0000,,Now I have a confession to make.
Dialogue: 0,0:04:20.88,0:04:22.23,Default,,0000,0000,0000,,When I came to DC,
Dialogue: 0,0:04:22.25,0:04:26.10,Default,,0000,0000,0000,,I sometimes used words like bureaucrat.
Dialogue: 0,0:04:26.12,0:04:27.39,Default,,0000,0000,0000,,These days,
Dialogue: 0,0:04:27.42,0:04:30.60,Default,,0000,0000,0000,,I'm much more likely\Nto use words like civil servant.
Dialogue: 0,0:04:30.62,0:04:33.52,Default,,0000,0000,0000,,Like Francine, who can make you cry.
Dialogue: 0,0:04:33.54,0:04:35.43,Default,,0000,0000,0000,,Or at least, she made me cry,
Dialogue: 0,0:04:35.46,0:04:38.10,Default,,0000,0000,0000,,because she's so inspiring.
Dialogue: 0,0:04:38.12,0:04:42.10,Default,,0000,0000,0000,,I am also deeply, fiercely proud\Nof my colleagues.
Dialogue: 0,0:04:42.12,0:04:45.52,Default,,0000,0000,0000,,They will work\Nthrough illogical situations
Dialogue: 0,0:04:45.54,0:04:48.88,Default,,0000,0000,0000,,and put in late nights\Nto get to the right result.
Dialogue: 0,0:04:49.83,0:04:52.43,Default,,0000,0000,0000,,The government can't pay\Nhuge salary bonuses,
Dialogue: 0,0:04:52.46,0:04:55.73,Default,,0000,0000,0000,,so we ended up making our own awards.
Dialogue: 0,0:04:55.75,0:04:58.73,Default,,0000,0000,0000,,Our mascot is a crab named Molly.
Dialogue: 0,0:04:58.75,0:05:02.64,Default,,0000,0000,0000,,And so that award is actually\Na crab-shaped purse,
Dialogue: 0,0:05:02.67,0:05:04.33,Default,,0000,0000,0000,,screwed into sheet metal.
Dialogue: 0,0:05:06.21,0:05:09.06,Default,,0000,0000,0000,,These days, I believe less\Nin silver bullets
Dialogue: 0,0:05:09.08,0:05:11.42,Default,,0000,0000,0000,,that are going to fix everything.
Dialogue: 0,0:05:12.25,0:05:14.06,Default,,0000,0000,0000,,I believe more
Dialogue: 0,0:05:14.08,0:05:16.12,Default,,0000,0000,0000,,in the people who show up to help.
Dialogue: 0,0:05:17.33,0:05:20.02,Default,,0000,0000,0000,,If you're looking for something\Ndeeply meaningful --
Dialogue: 0,0:05:20.04,0:05:24.85,Default,,0000,0000,0000,,and full disclosure,\Nsometimes incredibly frustrating --
Dialogue: 0,0:05:24.88,0:05:26.89,Default,,0000,0000,0000,,here's what you need to know.
Dialogue: 0,0:05:26.92,0:05:28.81,Default,,0000,0000,0000,,There is something difficult
Dialogue: 0,0:05:28.83,0:05:33.98,Default,,0000,0000,0000,,and messy and vital and magical happening
Dialogue: 0,0:05:34.00,0:05:36.89,Default,,0000,0000,0000,,when civil servants partner\Nwith technologists
Dialogue: 0,0:05:36.92,0:05:40.39,Default,,0000,0000,0000,,at the city and state and national level.
Dialogue: 0,0:05:40.42,0:05:42.43,Default,,0000,0000,0000,,You don't have to do it forever.
Dialogue: 0,0:05:42.46,0:05:45.77,Default,,0000,0000,0000,,But you can make a difference\Nin public service
Dialogue: 0,0:05:45.79,0:05:47.39,Default,,0000,0000,0000,,right now.
Dialogue: 0,0:05:47.42,0:05:48.68,Default,,0000,0000,0000,,Thank you.
Dialogue: 0,0:05:48.71,0:05:51.75,Default,,0000,0000,0000,,(Applause)