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all right next let's go over how to
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apologize all right let's do it research
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has actually shown that the way we
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repair conflict together makes or breaks
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our entire relationship so let's just
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imagine we unintentionally Hur our
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partner and they just vulnerably shared
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that with us using eye statements and
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actual feelings okay so not you make me
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so angry because you're so selfish and
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instead when this thing happened I felt
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overwhelmed or abandoned I like the
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second one the first one not so much
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yeah they did their part now let's do
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ours the way we show someone that we
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care when they're hurt is by leaning in
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and staying engaged and actually
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listening to them we can hold space for
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their pain that doesn't mean we need to
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abandon our boundaries and tolerate
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yelling or name calling right right
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let's not forget that the goal in all
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this is understanding each other we
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can't apologize until we actually
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understand what we're apologizing for
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right and we can't understand them if
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instead of asking questions and getting
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curious we're arguing getting defensive
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or constantly invalidating their
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feelings right that makes sense so once
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we understand them step two is actually
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taking accountability for our side of
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the street I'm not saying apologize for
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things you didn't do and I'm not saying
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agree with their accusations all right
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I'm saying apologize for what you know
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you could have done better in that
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situation keep excuses out of your
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apology don't justify yourself and don't
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somehow come back around and blame them
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for why you did or didn't do something
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that's smart step three is we recognize
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and validate the impact that our actions
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had on them we should say something
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along the lines of I can see now how you
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felt that way that makes sense it makes
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sense why you felt that way okay what's
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step four step four is expressing
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genuine remorse I'm sorry that was wrong
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here's what I'm going to do next time to
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prevent this from happening again thank
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you for sharing your heart with me is
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there anything else I can do to help
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repair this