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This is sort of a bigger, more hairy problem,
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as you'll see from her TED talk.
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You're also watching a TED talk
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from Tyrone Poole, he's a PCC alum.
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He is also currently continuing his work
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that you will see, that he launches, um,
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talks about launching in the TED talk,
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and it is also--
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it's a very specific part of the homelessness problem
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that he is trying to address.
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So-- but you don't have to
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uncover some big, hairy problem.
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So let me give you an example.
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I had a student last year
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in this class who was a veteran.
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He had been on crutches
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because of multiple surgeries on a leg,
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and he talked about all of the different problems
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he was having with these crutches,
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how they didn't work for them-- him,
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how they were causing pain,
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how they weren't adequately adjustable,
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how he couldn't fold them up,
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how they were too heavy.
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So, this is-- this-- you could just be digging
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into a simple problem with, you know,
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somebody in your life,
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and, um, and it doesn't need to be anything
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that's super complex, okay?
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But that is what you're going to be using
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this design thinking worksheet to do.
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I'm now going to pop back over
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to the second set of presentation slides
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that are provided for you this week
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that help walk you through these steps,
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step-by-steps, as you interview someone, uncover a problem,
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and then start to ideate,
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start to create a potential solution.
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So, as I said before,
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this is an approach
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to up-- to figuring out,
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identifying and figuring out human needs and problems, okay?
-
So you're interviewing someone,
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and you're trying to, first of all,
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spend probably the majority of your time
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understanding exactly what the problem is
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that they're experiencing, or the unmet need
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that they have, because until you understand this, right,
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we talked about this last week in our discussion,
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that until you really understand a problem,
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you can't start to figure out how-- how to address it
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or how to solve it.
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So there are five phases in the design thinking process.
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What we're going to be doing with the worksheet
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and in this activity this week
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are-- is just focusing on the first three.
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Now, could you keep going?
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Say you come up
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with a really awesome problem, a really good problem,
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and you have some amazing ideas
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about how to address it.
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Maybe you do want to keep going and prototype it, you know,
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buil-- you know, maybe have a product concept, a service concept,
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and you want to keep going, go for it.
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I absolutely encourage students
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to do that.
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So again, part 1 of this is just talking,
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having an initial conversation
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with the person that you're interviewing,
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trying to talk about a problem
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that they have personally experienced,
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have first hand knowledge of,
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something that's specific and simple, okay?
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Your job as the interviewee is to be asking them
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as many questions as you can, to gain empathy, right?
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Not just to listen to what they are saying,
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but to listen to how they're saying it, to dig into, you know,
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questions about how did they feel when this was happening?
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Why was this frustrating?
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What wasn't working, what exactly, you know,
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how is this impacting them, okay?
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So you're-- you're really trying to see the problem
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through their eyes and with the feelings
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that they have had when they've experienced this, okay?
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So you're going to be filling out as much as you can
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in the-- in step 1 of the worksheet.
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Then the next step is, how much deeper
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can you dig into this, okay?
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And also, how can you check your assumptions
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when you're asking questions,
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when you're trying to understand this problem?
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Also, try to dig into the causes
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or what exact-- and what exactly it is
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that is frustrating about this.
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Is it the context? Does it have something to do
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with access, or accessibility to something?
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Does it have to do with affordability?