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Welcome to the second RSM Update in 2025.
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Leo, make it shorter.
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Welcome to the RSM Update.
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Shorter.
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Welcome to the Update.
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Short!
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Update!
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Working capital
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New customers
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Fast changes
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Quality and pleasure
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Cups of coffee
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Collaboration between disciplines
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4th of July!
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Development
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Leo, there are a number of topics,
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but one topic requires special attention.
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You'd like to explain it
in a broader perspective
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Go ahead.
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That's right.
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It's about the changes we're going through
on a macroeconomic scale.
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It won't have escaped anyone's attention.
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The world is very turbulent
at the moment.
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And this has an impact on us.
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We see this reflected
in a number of things.
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What we really need to focus on
to start with is the financial side.
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We've already indicated several times
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that we're seeing that the number
of bankruptcies is increasing,
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that the uncertainty is growing.
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In recent years, together we have built
up a very good position for ourselves.
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I think we have done a really good job.
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But we must be extra vigilant
in the coming period.
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We also asked all our main declarants
to be extra careful about this.
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So I would like to appeal to everyone
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because even those main declarants
do not know everything.
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If you get any signals from customers,
do let us know.
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That way, we can work together to ensure
that we reach a good solution.
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And that mainly involves timely invoicing,
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ensuring we don't have very high
work in progress levels,
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but also ensuring that debtors
pay our invoices on time,
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so that we can all meet our obligations.
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I think that is very important.
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So that is a direct appeal to everyone.
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Not for some people but for everyone.
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Be alert and take action
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Yes, absolutely.
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I think that definitely
applies to everyone.
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Sometimes people think
they can't influence that,
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but they really can,
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because you hear things from customers.
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You see things.
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Share it within your team,
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and with your manager,
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so that we can benefit from it together.
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Q1 has almost been completed.
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Do you have any insight into that yet?
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We are recording this video
before it is shown
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Do you have an idea of Q1 yet?
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Yes, partly.
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We do not yet have a full view
of the work in progress provision.
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That's another appeal.
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We see that despite all the agreements,
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it still takes a very long time before
we receive the status of the provision.
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That can and must be improved.
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So I don't have a complete picture
of the financial results yet
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What we have seen,
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and I already shared this in
the organization at an earlier stage,
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is that production is lagging behind
what we had budgeted.
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We have made some progress
as the year progresses,
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but we are still quite a bit behind
on production.
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So, in the context of the Q1 reports,
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the reasons for this
are carefully analyzed.
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What can be improved?
What needs to be improved?
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Where can we help people?
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So that's coming.
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Does that sound worrisome
or is is about being alert,
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in the sense of due dilligence?
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The latter.
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If it were worrisome, I wouldn't be
standing here as relaxed as I am.
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It's more about maintaining
what we have built,
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which has taken a lot
of time and energy,
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and taking care of it together.
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Si it's no worrisme.
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It's about making sure
we stay on top of things
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A clear internal message.
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The market.
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Let's talk about that.
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Well Wim, it's similar to what we said
earlier when talking about macroeconomics.
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The market, our market,
has changed rapidly.
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We all know a lot happened
over the past 2.5 to 3 years,
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both globally but definitely
also in the Netherlands.
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And those developments are very fast.
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And, to be honest, to a certain extent,
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they're going faster
than we had anticipated.
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So Laura and I have had to keep on
drinking those famous cups of coffee,
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to see what it means for our organisation,
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to see whether our strategy
is still the best one,
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or should be recalibrated .
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This is an ongoing process.
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We're living in a world that has been very
conservative and stabile for a long time,
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but that now very susceptible to change.
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You're also drinking cups of coffee,
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so it's not just Laura then?
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No, we're drinking
lots of coffee together.
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Can you give us a little bit
more insight into that?
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I know that when things become
more concrete you'll let us know.
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Upon your initiative,
upon the initiative of both of you,
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upon the initiative of others?
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Can you tell us anything about that?
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Naturally, when things become concrete,
we will let the organisation know.
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The principles we formulated
earlier still largely apply.
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But we're getting more and more calls.
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The fact is that we're being approached
from different sides.
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to have open conversations,
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because we're seeing
that other organizations
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are also very explicitly
looking into this.
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In fact, right now,
everyone in the market,
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both within our network
but also outside the network,
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is very much looking at
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how we can best prepare
our company for the future,
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to ensure the continuity
of our 700 people.
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Dynamic times, not rushing,
but carefulness is required.
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That is more or less your message?
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Absolutely, that's exactly what it is.
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We're in May now.
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What are you looking forward to
in the next few months?
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The next update is in October.
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What are you looking forward to, Leo?
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What I'm really looking forward to is
all the upcoming training programs
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I will be actively involved in myself,
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but also a number programs
I can participate in based on my own role.
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So I'm looking forward to
a Summer full of learning.
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There is a lot on the agenda
for the colleagues
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Yes, there's quite a lot.
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We get that. We realise it's a lot.
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But at the same time,
that's exactly what we stand for.
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Development. Developing people.
Developing our organisation.
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And, unfortunately,
that will require some effort.
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Laura, what would you like to put
on the agenda for this RSM Update?
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There are so many things to mention
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and we only have a short time here.
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So an important question is
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What should we spend our time on
in the coming period?
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Most people will say, well, my job,
because I'm very busy,
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and I have alot of customers.
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And in some cases that's definitely true.
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But at the same time we should
spend as much time as possible
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on the right customer.
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This is a recurring topic.
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Customers that give us good results.
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It works better. People are happier when
we're working with that type of customer.
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In terms of quality,
this is an important factor.
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But we're also saying that there is space
to find good quality customers
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that we can work on with great pleasure.
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That's an important message –
there is space.
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It's a very important message.
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We discussed it with the partner group,
and everyone agrees.
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That will take some getting used to
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after a period with
an entirely different focus.
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How can we get all that work?
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And does this mean
we don't have enough work?
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Well, Wim, when walking
through the offices,
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you can see that
this is certainly not the case.
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But refreshing our customer base
and moving to better quality,
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is a very important point.
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And another fact, and something that
won't have escaped anyone's attention,
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is that there has been a change
in the regulations around ESG.
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In any case,
we've been given an extension,
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which frees up some time that we can spend
on high-quality work for good customers.
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So we want to make use of that time.
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And we want to start preparing ourselves,
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even though we don't know what's
going to happen in these uncertain times ,
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but let's make sure we have
a very solid customer base.
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So that's what we're going
to focus on together.
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That's great, and I think it may
give us more and fresh energy.
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So that's an important
message for everyone.
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Because besides hard work,
it's is also about fun work
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and a new customer,
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a good new customer
who meets the conditions,
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Because we making a shift
in terms of customer type.
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Absolutely.
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Are we also working smarter?
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Do you see any examples of that,
PSG for example?
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Yes, there are some clear examples.
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This was also mentioned
in our annual plans.
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We need to work smarter.
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We need to do more with tooling.
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Not everything needs
to be done by a professional.
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Sometimes that's in our head,
but it's not necessary.
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And we do see examples of that.
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We do use certain tooling,
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and we're working on tooling.
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And we're looking specifically at
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how we can train other
people in the organization,
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not necessarily the professionals,
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to help and support professionals.
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And this can be in all kinds of areas,
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so that the professionals can really
focus on providing added value.
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That's what customers
want to pay us for.
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And it's going really well.
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We really need to keep focusing on that
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A great message.
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After al, what could be better than
acquiring a new, attractive client
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who multiple disciplines can work on
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and who fits perfectly into
the portfolio that RSM is aiming for.
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That's the message.
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Thanks, Wim. Definitely. Thanks.
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And you're making a nice transition there,
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because I think we've been asking people
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to work in a more multidisciplinary
way for two years now.
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Let's make sure we're working
well together on customers
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accross several disciplines
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Those are really
the best customers for us.
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And that will stay that way.
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And it's very imporant to collaborate
across de discplines,
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to inform each other well
and to engage each other.
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I know that's hard sometimes
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I also know that sometimes
it's not possible at all,
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working multidiscplinarily,
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but we really want to continue
to strive for that.