5 RSM Update Q1 2024 Leo v1

Thank you.

How fo you take your coffee?

Black.

Really black?

That's right

You like it strong.

Yes, as strong as possitble.

How may cups of coffee
do you drink on a working day?

I really try to limit the amount.

I used to drink a lot,
maybe 15 cups per day.

But now I try to limit them
to 4 or 5 per day.

What do you want to give special
attention to in this RSM update?

I would like to focus on
our integrated annual plan,

and to share it with all my colleagues.

Over the past period,
we have heard a number of times

that communication in general
should be a focal point.

But people would like to hear more
about ouyr strategy..

And I get that.

So this year, we have chosen to
set up an integrated annual plan,

based on our strategy,

and made up of the annual plans
of the service clients,

and any supporting departments.

We have created a concise summary
of this in a document

that will be available to everyone.

So it's a translation of the strategy
that's already known and clear,

and will remain unchanged...

That's right.

...into what are we going to do
specifically, more or sometimes less,

and also aligned.

Is that the most important thing
that's going to happen, the alignment?

Yes. I think that's very important.

to work together across disciplines,

that people also know what
everyone else's points of interest are,

so that these can be worked on
with greater focus,

because, ultimately, we're doing it
with the entire group of people.

So can you mention a few points that you'd
like to stress and draw attention to?

What are they?

An important point that we see
in all service lines,

and also to some extent
in the support departments,

is data and data quality.

This is a very important
point of attention,

both internally and towards
the market and our customers.

It's a theme we will be investing a lot in
during the upcoming period,

in terms of tools, knowledge
as well as money.

Okay, and does that apply
to the service lines,

to the entire company?

What will that actually
look like in concrete terms?