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RBS opened its first branch in the capital
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city of Scotland, Edinburgh in 1783.
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How many branches does it currently have?
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700 branches across England
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Mr Kostner.
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It's gained popularity through the years.
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RBS and NatWest bankers leave the room now
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What the F#K is this RBS&NatWest?
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I just don't get it! How the F#K is RBS
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ranked 2nd in the UK even after being fined
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for anti-competitive practices in 2011
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Hester stepped down for crying out loud!
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they should not even be a factor right now
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Their shares even slumped 3 F#king percent
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But they offer emergency cash services
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Is that all they do?
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is that all you can bloody say?
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No Mr Kostner, they also offer OLB.
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But we already offer that here you fool!
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I've spent 6 weeks training & feeding you
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and that's the best you can tell me?!
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Are U telling me that people prefer RBS'
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Select account, and NatWests' Reward
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Platinum accounts over our PBA & Voyage?
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Those are just fancy names...
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They mean nothing.. nothing at all!
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Tell me about service...
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Out of the ordinary service is what counts
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I thought Heidi was training our bankers
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to provide bespoke service to our clients
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I mean that's what makes us unique...
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RBS & NatWest can have a million branches
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but if client centrism is not a core value
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Don't worry, he won't fire Heidi.
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..then the number of branches mean nothing
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Absolutely nothing
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I could sit here all night and rant
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Yes 85% of RBS is owned by government
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Yes RBS made British banking history when
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They acquired Natwest in 2000
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But good client service will always win
