Kim Bernhardt - Dealing with emotional grievors

Dealing with emotional grievors

Members will be emotional. The key is being effective.

If they want to sploo - that would be my word

It should be with you. They should be addressing the effect

of the employer's actions but in situations where the grievor loses control

or is disrespectful to an unacceptable point then they're not being heard.

You have to be their translator.

You have to calm the defensive employer down off the wall

so they can hear you.

If they really lose it, that's problematic.

Similarly with the lecturing, it's all a matter of respect.

If you want it back you've got to give it.

Yes, educate the employer and don't let them put you down either.

But I think how that's done is what I picked out from the comments.

To be effective, it can be done from a tone of anger, it can be done firmly,

But it should done in control, to be listened to.