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Kim Bernhardt - Dealing with emotional grievors

  • 0:06 - 0:09
    Dealing with emotional grievors
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    Members will be emotional. The key is being effective.
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    If they want to sploo - that would be my word
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    It should be with you. They should be addressing the effect
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    of the employer's actions but in situations where the grievor loses control
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    or is disrespectful to an unacceptable point then they're not being heard.
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    You have to be their translator.
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    You have to calm the defensive employer down off the wall
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    so they can hear you.
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    If they really lose it, that's problematic.
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    Similarly with the lecturing, it's all a matter of respect.
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    If you want it back you've got to give it.
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    Yes, educate the employer and don't let them put you down either.
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    But I think how that's done is what I picked out from the comments.
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    To be effective, it can be done from a tone of anger, it can be done firmly,
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    But it should done in control, to be listened to.
Title:
Kim Bernhardt - Dealing with emotional grievors
Video Language:
English
Duration:
01:29

English subtitles

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