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Welcome back!
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Before moving on to your final exam,
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here’s some important information
about how to assist
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your referred Club Members.
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What to Do When a Member Needs Help
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If a Member has a question
about their Membership
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that you can’t answer,
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or is having trouble accessing
their website or booking a cruise,
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what should you do?
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The best solution is to have them
contact inCruises Support.
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Our Support team has full access
to the information needed
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to assist Club Members.
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They are highly trained
and respond to most inquiries
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in a matter of hours.
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Our commitment is to respond
within 24 hours, Monday to Friday,
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and 24 to 48 hours during weekends.
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In most cases,
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even questions submitted
on weekends are answered
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in just a few hours.
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How to Raise a Support Ticket
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When your referred Members have
specific questions about bookings
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or anything regarding
their Club Membership,
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here’s how they can contact Support.
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Sign in to their account
on the inCruises website.
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Click on the Question Mark Icon “?”
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in the top-right corner of their Back Office.
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Select a Department
that matches their query.
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Add a subject and provide
a brief description of the issue.
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Attach relevant files, if needed.
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Click Submit Ticket.
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It’s that simple!
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Important Reminders for Partners.
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You’re not a Travel Agent.
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Do not assist Members
with booking cruises.
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That’s what our Support team
is trained to handle.
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Never act as a Booking Agent.
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Partners should not book cruises
or assist in bookings
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on behalf of Members.
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And additionally,
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do not access others’ accounts.
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inCruises strictly prohibits Partners
from having or storing the passwords
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of other Partners or Members.
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Account security is critical.
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Prioritize the safety
and confidentiality of all accounts.
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Well… congratulations!
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You’ve completed the:
“How to Promote Your Membership” course
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an essential milestone
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on your journey to success
as an inCruises Partner!
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Once you finish your exam
for this final section
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you’ll earn your Certificate of Completion.
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Thank you for your dedication
and participation!
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Now it’s the time
to put your knowledge to the test
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with an exciting quiz!
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Let’s see how much you’ve mastered!
