I think someone has accessed my Yahoo account
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0:00 - 0:03I think someone has accessed my Yahoo account
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0:03 - 0:06Here are some signs that someone else may be using your account
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0:06 - 0:11Your Yahoo Mail account has been sending spam
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0:11 - 0:17There are emails in your Sent folder that you didnt' send
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0:17 - 0:22You send messages but aren't getting any replies
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0:22 - 0:27Your account log shows strange login activity
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0:27 - 0:32Account information has been deleted or changed without your approval
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0:32 - 0:35If you see any of these symptoms, change your password!!
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0:35 - 0:38Start from the Yahoo home page
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0:38 - 0:41Click your name
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0:41 - 0:44Or start from another Yahoo page
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0:44 - 0:47Click the gear icon
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0:47 - 0:49Select Account Info
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0:49 - 0:52You may be asked to re-enter your password
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0:52 - 0:56If so, type your current password and click Sign In
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0:56 - 0:59Now you can see your account information
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0:59 - 1:02Click Account security
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1:02 - 1:05Click Change password
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1:05 - 1:07Enter your new password
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1:07 - 1:10Your new password must be between 8 and 32 characters long
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1:10 - 1:13It cannot be a single character repeated and cannot contain your name or your Yahoo ID
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1:13 - 1:16It cannot be the same as or similar to a password you've used before
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1:16 - 1:20Don't use the same password that you use on another site!
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1:20 - 1:25Enter your new password again to confirm it
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1:25 - 1:28Secure your account
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1:28 - 1:31Verify your account recovery information
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1:31 - 1:34Is this information correct for your account??
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1:34 - 1:36Yes? Then no problem!
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1:36 - 1:39No? You need to fix it!
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1:39 - 1:42Be sure there's at least one mobile device associated with your account so we can send you a text message if you need help
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1:42 - 1:45Add valid numbers
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1:45 - 1:48Delete any incorrect or obsolete numbers
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1:48 - 1:52Also be sure that your alternate email information is correct
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1:52 - 1:56These should be non-Yahoo addresses where you can receive email in case you can't access your Yahoo Mail account
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1:56 - 1:59Add valid addresses
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1:59 - 2:03Delete any invalid email addresses
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2:03 - 2:05Keep your account secure in the future
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2:05 - 2:09Update your password and account information frequently
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2:09 - 2:12Consider enabling on-demand passwords
- Title:
- I think someone has accessed my Yahoo account
- Description:
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If you think someone else has accessed your account, this video shows you what to do to secure it again.
- Video Language:
- English
- Team:
Yahoo Help Videos
- Duration:
- 02:16
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Randa Mulford edited English subtitles for I think someone has accessed my Yahoo account | |
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Amara Bot edited English subtitles for I think someone has accessed my Yahoo account |