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Thank you.
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How do you take your coffee?
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Black.
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Really black?
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That's right.
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You like it strong.
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Yes, as strong as possitble.
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How may cups of coffee
do you drink on a working day?
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I really try to limit the amount.
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I used to drink a lot,
maybe 15 cups per day.
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But now I try to stick to 4 or 5 per day.
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What would you like to highlight
in this RSM update?
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I would like to focus on
our integrated annual plan,
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and to share it with all my colleagues.
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Over the past period,
we have heard a number of times
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that communication in general
should be a focal point.
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But people would also like to hear
more about our strategy..
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And I get that.
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So this year, we have chosen to
set up an integrated annual plan,
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based on our strategy,
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made up of the annual plans
of the service clients,
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and the supporting departments.
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We have created a concise summary
of this in a document
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that will be available to everyone.
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So it's a translation of the strategy
that's already known and clear,
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and will remain unchanged...
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That's right.
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...into what are we going to do
specifically, more or sometimes less,
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and, most importantly, aligned.
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Is that the most important thing
that's going to happen, the alignment?
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Yes. I think that's very important,
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to work together across disciplines,
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that people also know what
everyone else's points of interest are,
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so that these can be worked on
with greater focus,
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because, ultimately, we're doing it
with the entire group of people.
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So can you mention a few points that you'd
like to stress and draw attention to?
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What are they?
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An important point that we see
in all service lines,
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and also to some extent
in the support departments,
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is data and data quality.
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This is a very important
point of attention,
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both internally and towards
the market and our customers.
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It's a theme we will be investing a lot in
during the upcoming period,
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in terms of tools, resources,
knowledge as well as money.
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Okay, and does that apply
to the service lines,
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to the entire company?
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What will that actually
look like in concrete terms?
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It applies to the entire company.
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We're going to redesign AFAS,
with a focus on data quality,
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so that we're better able
to work with the internal data.
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At the same time, the service lines
will also be actively working on this,
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to add value externally
to our customers as well.
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And this applies to Business Consulting
and to our M&A practice.
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And it certainly also applies to
our tax specialists and accountants.
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Will the annual plans
and translation of the strategy
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eventually lead us to that
big nine we are aiming for?
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That figure seems to keep haunting us.
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Well, yes, I hope it will,
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That's what we assume.
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As mentioned before, we have achieved
a very good performance in recent years,
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as far as I'm concerned.
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But things can and should
always get better,
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so if you're getting an 8.5,
the next step should be a big fat nine.